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5.0 out of 5
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Zuora
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Amazing products that just works!
303 Zuora Reviews
3.9 out of 5
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Overall Review Sentiment for Zuora
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CB
Verified User in Business Supplies and Equipment
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zuora?
1. The SOAP API calls to/from Zuora are very loosely coupled, very easy to integrate with.
2. Handles subscriptions and Invoicing is really good. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
1. The Zuora internal objects are little complicated to understand.
2. WSDL files should be more generic for broader integration audience. Review collected by and hosted on G2.com.
MR
Matthew R.
Principal Solution Architect
Information Technology and Services
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
SJ
Sumit J.
Cofounder
Management Consulting
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zuora?
- Fully Cloud Based
- Out of the box connectivity with Salesforce and other systems
- Configuration is UI Driven
- Easily manage complex pricing plans
- API management is very good Review collected by and hosted on G2.com.
What do you dislike about Zuora?
- Revenue recognition functions
- Pricing is very high Review collected by and hosted on G2.com.
CL
Verified User in Leisure, Travel & Tourism
Mid-Market(51-1000 emp.)
UI
Verified User in Internet
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Easy-to-use and straight forward for business users. The complexities of accounting operations for a subscription business are relatively easy to configure. Zuora Global Support is fairly responsive and helpful when troubleshooting issues. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Reporting tools could be developed to be more robust and business-user friendly. Review collected by and hosted on G2.com.
CI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
- Easy setup of products and various billing models
- Robust API for connecting via NetSuite and Salesforce for additional functionality Review collected by and hosted on G2.com.
What do you dislike about Zuora?
- Needs more custom configuration on the Salesforce end sometimes to fit into the business model
- When I last used it it didn't have direct debit integration, which was a major pain for a lot of customers in AU Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Zuora is easy-to-use which makes new users like me up and running with it in minutes. Support is great and customer responsiveness is quick. Fair product, would recommend. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Satisfied with the product. Few glitches here and there from time to time but nothing that was not resolved when contacting support. Review collected by and hosted on G2.com.
UI
Verified User in Internet
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Can handle a lot of bill runs (we have a lot of small value customers).
Good at quikcly changing prices
Easy for sales team to build quotes
Locks down month end reporting and recognises revenue automatically. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
The company is big, make that MASSIVE, on marketing and that always worries me. I attended their Subscribed Event and nearly vomited on the sickly sweet "we're so excited about our new launch" and then proceeded to announce nothing materially interesting to us.
Here are some more specifics:
- Revenue recognition rules are pretty basic
- It doesn't deal with Currency conversion
- Usage uploads work only after 5-10 attempts with no obvious reason why and then get recorded as £0 recurring revenue (despite recurring)
- OneTime products look clunky on invoices (they get given a single date as the time period, which is wrong) and clutter the list of subscriptions (which ones are active vs OneTime?)
- If you are using SFDC it can't report historic metrics like MRR
- No data uploader Review collected by and hosted on G2.com.
EE
Verified User in E-Learning
Enterprise(> 1000 emp.)
EA
Eric A.
Director of Data Engineering
Information Technology and Services
Mid-Market(51-1000 emp.)
Zuora Categories on G2
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