(17)
4.9 out of 5
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Zuora
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303 Zuora Reviews
3.9 out of 5
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Overall Review Sentiment for Zuora
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UP
Verified User in Public Relations and Communications
Mid-Market(51-1000 emp.)
UT
Verified User in Telecommunications
Enterprise(> 1000 emp.)
What do you like best about Zuora?
We moved to Zuora from an on-prem solution that was cumbersome to use, complex to understand and very inflexible to the new requirements.
The best features of Zuora are:
1. Easy to crrate a custom workflow with custom product families, rate plans and subscriptions
2. Easy integration with Salesforce
3. Easy access to customer details, subscriptions and invoices
4. Insightful reporting and analytics
5. Sandbox Review collected by and hosted on G2.com.
What do you dislike about Zuora?
1. Zuora is inflexible when it comes to highly custom requirements - they suggest to use their professional services which makes their entire offering expensive
2. The support is good but it takes longer to resolve an issue Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
The ability to see who has done one within an account; from creating an amendment to billing the customer, everything is transparent. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Figuring out an error and how to fix it can be a lengthy process. Review collected by and hosted on G2.com.
BH
Brandon H.
Systems Engineer Associate
Marketing and Advertising
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
The excellent level of support from every arm of the organization. From sales to implementation, to support and customer success management, it feels like Zuora values its customers and does not shy away from tough questions. In addition, the system is intuitive and easy to manage. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
With a rapidly growing company like Zuora, sometimes necessary features seem far away from production. For example, we are expanding our international offerings and some features (such as translated product names, VAT fields, etc.) are either not yet developed, or in limited beta. Despite this, I will give Zuora positive feedback for allowing companies easy access to betas if the features are needed for business operation.
Additionally, its REST API is lacking, and even simple functions have to be done via SOAP. This leads to less responsive and flexible e-commerce and and custom integrations.
Reports and reporting are less than adequate. However, Zuora is investing a tremendous amount of money and resources into fixing this, and it seems that the new solution, Z-Spotlight, will address most of these issues. Review collected by and hosted on G2.com.
FP
Felicia P.
Accountant
Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
I love that Zuora allows us to put clients into batches, this allows for easier invoicing. We can put clients who pay via credit into a credit card batch, clients who pay external into a external batch. Zuora makes invoicing quick and easy! Zuora can send automated email notifications to clients and they recently implemented dunning emails which has been very helpful. Zuora has excellent support that is ready to assist anytime, they are very quick to respond to any issues or questions that might come up. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Zuora needs to improve reporting features. Currently the reports are data dumps and take a while to get the information you really need/want. I would like to see improvements in the reporting features that Zuora offers. Currently Zuora allows customers to create their own invoice templates, this is a great feature, however I wish making the templates were easier and more streamlined. Review collected by and hosted on G2.com.
BS
Brian S.
Account Manager
Internet
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
I'm not on the finance team, so I mainly use Zuora to look up my clients' subscriptions and invoices. Its very easy to quickly find any information I'm looking for. I can also edit minor details that may have been input incorrectly when creating the subscription (which I do in Salesforce). Review collected by and hosted on G2.com.
What do you dislike about Zuora?
I'm not as heavy a user as someone on, say, the billing team would be. So, for my needs, there isn't really anything I would change. Review collected by and hosted on G2.com.
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market(51-1000 emp.)
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Easy to use and implement. They are open to suggestion for change. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
The software seems to be buggy and would be better if allows better third party integration. Review collected by and hosted on G2.com.
RP
Robert P.
Web Developer
Financial Services
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
- REST / SOAP APIs that allows everything to be programmed against.
- Flexible subscription terms and pricing models
- Custom field support
- Great developer documentation
- Salesforce Integration Review collected by and hosted on G2.com.
What do you dislike about Zuora?
I wish more functionality was offered from the REST API. It would make a developer's work easier to develop against just one API. Review collected by and hosted on G2.com.
NB
Nelson B.
Developer
Telecommunications
Small-Business(50 or fewer emp.)
What do you like best about Zuora?
Integration with Salesforce. Great tool for creating subscriptions and products. It has payment gateways for credit cards which can be integrated with Salesforce as well. We have done a lot of implementation with Zuora and Salesforce. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Maybe just a few incompatibilities with Salesforce but these are not a big deal. Review collected by and hosted on G2.com.
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