Zuora Reviews & Product Details - Page 2

On using zuora software, I feel it's the most user-friendly, it also has templates that we can customize easily as per client requirements, and it generates automatic billing whenever we hit an order. Review collected by and hosted on G2.com.

It is complex when we use the application, especially with limited technical expertise. And also, the community forum of yours I feel its weak in the user interface. Review collected by and hosted on G2.com.

It helps companies to automate month end bill runs and subscription upfront pricing to charge their end users. Review collected by and hosted on G2.com.

While working for a company I found and faced issues on connectivity and limited integration capabilities with other systems Review collected by and hosted on G2.com.

Gold Standard for Revenue Recogntion

Standard Out of the Box Functionality for a variety of Use Cases (Ratable, Milestone based, SSP etc.)

Lot of prebuilt reports that are actually useful and usable (Waterfall etc.) Review collected by and hosted on G2.com.

Certain new features need additional funcationality to become really useful (Close Process Dashboard as an example).

Analytics that are built in can be richer Review collected by and hosted on G2.com.

Its one of the best suited for Straight Through Processing, Simplified processes and with simple list of Products / Services. Review collected by and hosted on G2.com.

Slow response on tickets raised, difficulty in integration of upstream and downstream softwares Review collected by and hosted on G2.com.

The ease of finding the exact information you need has been crucial for me to diagnose customer issues Review collected by and hosted on G2.com.

Changes and implementation do require pretty significant technical analysis and skill set Review collected by and hosted on G2.com.

Flexibility in configuration & Integration and focused area of business in terms of recurring billing Review collected by and hosted on G2.com.

Getting its partners & resources is difficult Review collected by and hosted on G2.com.

The customer database is fine, and the information is very accurate. Is a very good tool for monthly subscriptions business Review collected by and hosted on G2.com.

Our business model was based on SASS annual revenue, and the idea of Zuora is based on a monthly subscription model, this was not fit very much and we can't modify it for annual revenue.

The subscription feature was based on a daily rate x month. And did not contemplate the annual model. so we can't modify the subscriptions according to this. Sometimes we had annual amounts, different than the contract amount.

The way to modify the subscriptions includes amendments and not all can be modified correctly Review collected by and hosted on G2.com.

It is a very simple & easy to user billing Software. I have used lots of the similar softwares, but this one's is the best till now, it just ease my business billing process. I can everything at one place. Review collected by and hosted on G2.com.

I don't have anything to dislike about it. Review collected by and hosted on G2.com.

The ease of being able to utilize this product is truly the best thing about it. I like how it lets you manage the opportunity and see where the deal stands. It measures the financial impact and gives a look at the overall business. It works great for when you are testing out pricing plans and don't know what the effect will be. It is a solution that helps upscale the entire business and great customer service when you need it. It workes great when we had changes to billing frequences and wanted to create a usage model to see how it is supported with this product. Review collected by and hosted on G2.com.

I don't like that only certain representatives know how to utilize this product. It could be more user-friendly to anyone that is wanting insights on where the account is. If you can ensure training is available for everyone in the department regardless of whether they use it daily or not. It will help with everyone knowing how to read the dashboard and what they are looking for. Review collected by and hosted on G2.com.

The Workflow (Collections) add-on has helped with collections automation, allowing our specialists to spend more time interfacing with customers and solving their issues and less time composing and sending emails. The recent addition of Invoice Settlement has provided exceptional flexibility when processing transactions; credit memos, debit memos and unapplied payments are a huge step in the right direction. Review collected by and hosted on G2.com.

Making changes to subscriptions is cumbersome because we sell subscriptions as well as physical products, but we are adding CPQ to help facilitate the process. Review collected by and hosted on G2.com.