Zuora Reviews & Product Details - Page 15

Zuora allows ease of managing subscriptions by providing integrated function to multiple users across the company. It is essentially streamlined communication from sales to operations to billing to revenue recognition. Review collected by and hosted on G2.com.

As a new user, I find that changes are difficult. For every change, every area that uses the tool is impacted. So while communication across areas is helpful, it also means more areas that are impacted by changes. Review collected by and hosted on G2.com.

We are just implementing right now, but am looking forward to using it. But, from what I have seen so far from test runs, looks good. Review collected by and hosted on G2.com.

Taking awhile to implement but it is due to our complex use cases,. So, I understand why Review collected by and hosted on G2.com.

I kie that MRR forces you to think about growing the realtionship based on creating value as opposed to discounts Review collected by and hosted on G2.com.

steep learning curve, reporting requires a lot of vlookups in excel to get what is sometimes needed Review collected by and hosted on G2.com.

Zuoras strength comes in their passion and belief in a changing market. How they enable companies from technology to business process and their committment to the collective communities success is their most impactful differntiator Review collected by and hosted on G2.com.

Continued build out of Zuora insights, and ablity to scale fast for complex enterprises Review collected by and hosted on G2.com.

My favorite part of the platform are its tutorials. The tutorials and the technical support is very helpful. Review collected by and hosted on G2.com.

the documentation is very hard to understand and flawed. It can be improved by constant revisions. Review collected by and hosted on G2.com.

Enables subscription businesses in a way conventional ERP can't. Facilitates engagement with customers (b2b or b2c) and gives opportunities for your products or services to really shine. Review collected by and hosted on G2.com.

I'm hoping that with the next few years we get some maturity in the product. The new Orders function showcases some of that maturity already. Looking forward to that sort of engineering in the future of the Zuora product as well. Review collected by and hosted on G2.com.

Home page landing view of account, seeing credits, how many subscriptions and the price of each and how many open invoices a customer has all in one location. Review collected by and hosted on G2.com.

Its not a comprehensive accounts receivable program. Had to purchase pricey add ons to handle some basic accounting needs. Review collected by and hosted on G2.com.

Zuora not only offers a comprehensive billing, analytics and subscription management platform, but provides a great experience when it comes to customer success enablement and thought leadership. Review collected by and hosted on G2.com.

Honestly, I can't say there is any aspect of Zuora that I dislike. They provide a fantasitc experience across all lines of their business. Review collected by and hosted on G2.com.

Robust product with a lot of capability, and which aligns well with our business processes and needs Review collected by and hosted on G2.com.

That the "out of the can" reports do not work well enough to be useful without expert knowledge and/or additional cost to get set up. Review collected by and hosted on G2.com.

Coming from legacy billing systems, Zuora increased our ability to scale tremendously. We've optimized our processes and are able to automate in a way we never could before (automated bill/payment runs, upload transaction functionality) . Review collected by and hosted on G2.com.

While Zuora is growing quickly, just as we are, the customer support we've received (post go-live) could be improved. We've already had a number of CSMs, and we aren't sure where to turn when we have questions. Review collected by and hosted on G2.com.