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Zuora
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303 Zuora Reviews
3.9 out of 5
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Overall Review Sentiment for Zuora
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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FG
Felix G.
NetSuite Administrator
Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Pretty straight forward application and user interface. Works well with basic setups. For basic subscriptions the system works well. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
No flexibility for custom schedules. Cannot handle multiple currencies for a single client. Have to create too many work-arounds to get billing completed. Out of the box compadibility with other products is only one way. Need to attach other products to ensure proper functionality. Lack of system controls and history for changes and updates. Review collected by and hosted on G2.com.
CS
Chris S.
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
It allows you to view your customer's usage and rated amount with discounts, free tier and overage in real time. Great use case for upselling customers and notifying them if they past their contractual rate so they are not surprised of large invoices. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
No support yet for large scale usage models and requires usage to be aggregated. Review collected by and hosted on G2.com.
SB
Sam B.
Financial Analyst - Operations
Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Really appreciate the efficiencies Zuora offers. As a team that touches billing and accounting, we're huge fans of Zuora billing and are in the process of implementing Zuora Rev Pro. There are some features that are missing, but Zuora does a good job keeping its customers informed on what's in the pipeline and what they're working on improving. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
The support process could be a little more seamless - I find it difficult sometimes to get insightful responses about issues I'm having with the product. Review collected by and hosted on G2.com.
AI
Verified User in Internet
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Out of the box, Zuora offers a large feature set with a lot of functionality. Based on your specific requirements, you may or may not be able to use it out of the box -- or more likely, you may need to make customizations to the software, process, or your way of doing business. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
The training and technical documentation are better than most software providers I've used before; however, there are too many things that are not well-explained (or even explained a lot), that can result in frustration in implementation. Review collected by and hosted on G2.com.
RD
Rick D.
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
The billing and prorations are spot on accurate and reliable. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Missing features for larger, public, companies like and admin audit trail, portable tenant configurations for testing. Review collected by and hosted on G2.com.
CR
Verified User in Real Estate
Small-Business(50 or fewer emp.)
What do you like best about Zuora?
I love the continual innovation that is delivered to my clients. The application is every evolving and keeping its customers in mind. I love the new CPQ functionality and it is very user friendly. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
The sales reps dont stay in touch with its clients. When it is time to upgrade clients are often confused on how they can improve their environment. Clients really need more affordable help and training for upgrading their environments. Review collected by and hosted on G2.com.
JM
Jared M.
Director of Customer Success
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
One thing that's great is how it can integrate with all of our software. It can integrate with Salesforce and our admin software. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
It seems outdated. There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
I like the capability of customizing each account to fit each customer and not having to worry about information changing. Also like the reporting and payment Lockbox. Very easy to use and saves a lot of time. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
I did not like that you did not have the flexibilty to move payments and create credit or debit memos but you are offering that now. Review collected by and hosted on G2.com.
UN
Verified User in Non-Profit Organization Management
Enterprise(> 1000 emp.)
What do you like best about Zuora?
What i like best about Zuora is the fact that it is pretty intuitive and it streamlined a lot of our billing and payment processes Review collected by and hosted on G2.com.
What do you dislike about Zuora?
I dislike some of the reports in Zuora - we are having to customize a lot of reports. And there is also not a general search option. You have to go to each section in order to search for transactions Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
I really like the future state of what RevPro will be. With integration from Zuora Central would make adopting the new accounting standards really great! The new Zuora Orders features will seemless bring in revenue contract data in RevPro and allow automation of revenue recognition. No more manual spreadsheets. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
I highly recommend upgrading to the latest UI. It is much faster and more modern. We are currently using the current UI and it is not as intuitive as we need it for our accounting folks. Review collected by and hosted on G2.com.
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