Zuora Reviews & Product Details - Page 13

I was extremely impressed with the Zuora team who lead our implementation. They were experienced, knowledgable, patient and kind. Excellent follow-through. It's been over 3 months since we've been live with Zuora for our billing. It's definitely a step up from our prior home-grown solution which involved integrating Stripe & other tools. With Zuora, we have greater visibility into the status of our billing, and greater functionality to price our products and services, employ discounting, and bill our customers. The API is powerful. The permissioning works well, and there are plenty of custom fields. Review collected by and hosted on G2.com.

Zuora has a very robust database / data model and functionality to meet our needs. However, the user interface leaves a little to be desired. The API is powerful and useful, however, I find myself wishing for more powerful in-app editing capabilities - such as the ability to bulk edit accounts. We wish the integration with the Stripe gateway had more functionality such as auto card updater and ability to void credit card transactions. Not sure if this is a Stripe API limitation or not. Review collected by and hosted on G2.com.

We evaluated Zuora for our subscription TV company. It's very handy to measure basic kpi's such as churn rate, lifetime value, active users etc. Also, it has a nice knowledge base including metric calculations for a subscription business. Review collected by and hosted on G2.com.

Integrations. It doesn't play nice with other business intelligence tools. Review collected by and hosted on G2.com.

Zuora makes billing and invoicing simple - especially for sales-assisted businesses. It helps to create a unified flow around all products and services that you may be selling. Review collected by and hosted on G2.com.

Implementing Zuora is not a plug-n-play experience. Having a technical team in place is a must to get this right. Review collected by and hosted on G2.com.

I love the clean, simple design of the Zuora UI. From the first time I logged in, I felt like I was home. It has been simple to learn and simple to teach my team. Review collected by and hosted on G2.com.

Reporting in Zuora is not the most user friendly to pick up. Knowing which data sources will yield the right results is not always easy and reporting can be cumbersome at times. Also, not being able to view full results without downloading can slow the process down as well. Review collected by and hosted on G2.com.

The easy ability to change pricing and subscriptions by the click of a single button. I also like the syncing capability between Salesforce and Zuora making it very seamless. The ability to be able to pull up multiple reports from data pulled in is also great. Review collected by and hosted on G2.com.

I dislike that at some points of the software there are too many options. It can be a little overwhelming at times unless you really familarize yourself with the software and all of the options available. Review collected by and hosted on G2.com.

I have been impressed by product catalog. I would call it a smart product catalog with future amendments etc. Also UI is great and corresponding API is flawless. We have been able to connect our middle tier/microservices with zuora api without a hitch. Review collected by and hosted on G2.com.

I wish there was a way to make email more dynamic. Such as if zuora is sending an email to user for failed payments - maybe we can insert upcoing new content that user might be interested in - thus user will quickly update the payments. Review collected by and hosted on G2.com.

Robust enough to automate all AR functions Review collected by and hosted on G2.com.

Lack of customer facing capabilities like a payment portal Review collected by and hosted on G2.com.

Zuora provides my business and I the flexibility we need to make pricing and product changes on the fly. The object architecture allows us to customize and configure the platform the way we run our business. Review collected by and hosted on G2.com.

The complexity is a blessing and a curse. The learning curve is a bit steep. But once you're in, the possibilities are endless. I compare it to a CRM. A good CRM isn't easy to set up. However, once you understand the ins and outs and configure it to meet your needs, you're able to move at a much faster pace. Review collected by and hosted on G2.com.

The Zuora platform takes a lot of the guesswork out of what revenue to recognize and when, simply by entering the rules in each product and allowing the product to carry the rules. Review collected by and hosted on G2.com.

There is surprisingly little customization in places one would expect there to be ample ability to customize. I'm hoping new updates solve some of these issues. Review collected by and hosted on G2.com.

Zuora is flexible and extensive and often times has a solution in place or a solution engineer can quickly offer a solution to help scale or stabilize the business Review collected by and hosted on G2.com.

Sometimes the Zuora interface can be cludgy or confusing - especially when there are very complex deals being entered into the interface. Review collected by and hosted on G2.com.