Zuora
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Zuora
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3.9 out of 5 stars
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Zuora Reviews & Product Details - Page 12

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Zuora Overview

Editedit
What is Zuora?

Zuora Billing is enabling companies to monetize new innovations fast, while scaling and automating billing processes. Companies leveraging Zuora Billing are able to unlock new growth strategies with 50+ out of the box pricing models, configurable discounting, and billing triggers. Pricing is sychronized with Zuora CPQ to support direct sales, APIs to support consumer channels, and the abiltiy to enable self serve and partner portals to nurture customers across any sales channel. Last, Zuora Billing allows companies to automate their billing operations at scale by automating prorations, orchestrating provisioning, general ledger interation, connecters to tax engines, and support for 40+ payment gateways.

Zuora Details
Discussions
Zuora Community
Languages Supported
German, English, French, Japanese, Spanish
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Product Description

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Seller Details
Seller
Zuora
Year Founded
2007
HQ Location
Redwood City, California
Twitter
@Zuora
19,562 Twitter followers
LinkedIn® Page
www.linkedin.com
1,676 employees on LinkedIn®
Ownership
NYSE: ZUO
Phone
(888) 976-9056
Description

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

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Overview Provided by:
Max Son

Recent Zuora Reviews

Yana P.
YP
Yana P.Enterprise (> 1000 emp.)
4.0 out of 5
"A pretty good experience in viewing mode"
The calm layout, no unnecessary shapes, buttons, colours or pop-ups. The fact that the Back button on the browser is enough to get you on the previ...
Read more
Raj S.
RS
Raj S.Mid-Market (51-1000 emp.)
4.0 out of 5
"ZUORA--A great accounting software"
* A single platform for all accounting and finance for a product * Friendly interface and easy to learn * Each sub category for accounts, billin...
Read more
Elias W.
EW
Elias W.Enterprise (> 1000 emp.)
5.0 out of 5
"i would say it in one word, "Professional""
the UI, that pretty easy to use and business applications is also easy
Read more
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1 person requested security information

Zuora Media

Zuora Demo - Monetize new innovations
Monetize new innovations fast with out of the box pricing models
Zuora Demo - Quote for the entire subscriber lifecycle
Quote for the entire subscriber lifecycle with support for quoting amendments, ramp deals, and any combination of recurring and one time charges
Zuora Demo - Unify billing operations
Unify billing operations with subscriptions, physical goods, and other one time fees combined into a single order
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Have you used Zuora before?
Yes

Video Reviews

Review by Krish M.
Zuora review by Krish M.
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Amazing products that just works!
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303 Zuora Reviews

3.9 out of 5
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303 Zuora Reviews
3.9 out of 5
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3.9 out of 5
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Zuora Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ZuoraQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
EC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

The flexibility of the platform is what I like best. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

There are many features are currently in beta Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

We are automating what was previously manual processes. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zuora?

User interface is great and is easy to use and navigate Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Some missing functionalities but guess will be taken care by Zuora Centrak Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Streamlined revenues Review collected by and hosted on G2.com.

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Colin J.
CJ
Senior Manager Sales Operations
Hospitality
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zuora?

Since upgrading to CPQ, we have been able to dynamically build our quotes with bundling. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Unless you have a full internal admin and dev team to support you, dealing with Zuora support will be PAINFUL. We are averaging one support ticket per week because of all the issues we have come across. The software is buggy, slow, and the users hate it. Avoid at all costs. Review collected by and hosted on G2.com.

Recommendations to others considering Zuora:

Avoid at all costs. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Zuora is out billing system of record and allows our sales reps to send quotes to the customers. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

I like the subscription product and billing Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Complex solution and need to cater better UI Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Need to know more about salesforce to zuora api integration Review collected by and hosted on G2.com.

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Verified User in Automotive
EA
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

Zuora engineering team has been easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Revpro integration and scale needs some work. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Price catalog and our billing and revenue management Review collected by and hosted on G2.com.

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Verified User in Human Resources
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Zuora?

I have more quote options to send clients Review collected by and hosted on G2.com.

What do you dislike about Zuora?

The customer service and customizability have been a huge burden for us to overcome since we purchased it. A lot has to do with our SalesForce integration, but regardless it has added countless hours of work to our sales and finance teams. Review collected by and hosted on G2.com.

Recommendations to others considering Zuora:

Make sure your SalesForce integration is strong before launching it. At first glace it looks great, but after implemented was a mess for us. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

It allows us to customize different types of quote offerings to prospects Review collected by and hosted on G2.com.

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Verified User in Computer Hardware
IC
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

Zuora is great for tracking our subscriptions Review collected by and hosted on G2.com.

What do you dislike about Zuora?

The inability to change currency on the account when it's been set. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Billing our subscriptions Review collected by and hosted on G2.com.

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Verified User in Accounting
CA
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

Migrating data out of it isn't hard. It has deeper billing capabilities. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Too many records. Quoting can be messy and difficult Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

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Verified User in Internet
UI
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Zuora?

Zuora gets the job done for us to be able to create a quote quickly and efficiently Review collected by and hosted on G2.com.

What do you dislike about Zuora?

It took a little bit of time to get the hang of it, more than I expected. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Creates quotes on-demand, efficiently Review collected by and hosted on G2.com.

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SW
Salesforce Administrator
Financial Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

The integration with salesforce is very robust and allowed our organization to fit zuora to our specific needs. The implementation team did a wonderful job of setting us up for success and even though we had unique requirements they offered workable solutions. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

It takes training across your organization, which is expected, but there are quite a few places where users can mess up billing. I suggest sending each user through the Zuora university which I hear they are upgrading soon. Review collected by and hosted on G2.com.

Recommendations to others considering Zuora:

Having your own developers is a great idea since the API connection is very powerful, you can customize it to almost any degree. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

We are a subscription business but did not have good visibility into our billing. Now we have great reporting and can quickly build reports in salesforce. Especially useful is being able to track discounts our sales reps are giving and the impact on revenue. Review collected by and hosted on G2.com.

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Zuora