user friendly, easy to navigate, good knowledge center. i was able to learn how to navigate and find some information by learning it myself. Review collected by and hosted on G2.com.
can improve on some notification to customers for example will be nice to include the invoice on the notification of unpaid invoices. Review collected by and hosted on G2.com.
I still love the way it provides great analytics for one's business. Awesome services. One of a kind I've ever used Review collected by and hosted on G2.com.
Awesome like I said. No setbacks at all for me Review collected by and hosted on G2.com.
Easy to setup products. Easy to add custom fields to suit your business and easy to use APIs for fallout notifications. Review collected by and hosted on G2.com.
Limit of 50 custom fields per object could be an issue when we have complex products and use cases. Review collected by and hosted on G2.com.
Convenient place to setup subscriptions and complete billings stream Review collected by and hosted on G2.com.
As an existing subscription business it can be a daunting challenge to move to Zuora, however once you are on the platform the value is clear Review collected by and hosted on G2.com.
It’s a great value Zuora has so many partners with pre-built connectors. Through partnerships they increase the value prop of their offering. Review collected by and hosted on G2.com.
Lack of clearing and responsiveness from implementation team Review collected by and hosted on G2.com.
great platform, we've been using zuora for a while now - great to not have to worry about storing customers payment information Review collected by and hosted on G2.com.
...a bit pricey and a huge commit if we dive deeper into the zuora platform Review collected by and hosted on G2.com.
Easily calculate subscription billing, integrates to ERP Review collected by and hosted on G2.com.
Weak SOX controls/reporting. SOC report I s always issued late. Per the community, customer been have asking for I’ve 3 years an audit trail report. Poor customer/community involvement. Review collected by and hosted on G2.com.
A software that focuses on subscription and recurring revenue.
Good catalogue and simple interface Review collected by and hosted on G2.com.
Lack of good integration with sfdc
Limited automation for usage load
Multi entity makes reporting hard Review collected by and hosted on G2.com.
Automated invoicing, customer self-service capability Review collected by and hosted on G2.com.
Seems difficult to manually fix subscriptions if input error (e.g., wrong contract effective date, wrong seat add/removal). Review collected by and hosted on G2.com.