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Zuora Reviews & Product Details - Page 10

Zuora Overview

What is Zuora?

Zuora Billing is enabling companies to monetize new innovations fast, while scaling and automating billing processes. Companies leveraging Zuora Billing are able to unlock new growth strategies with 50+ out of the box pricing models, configurable discounting, and billing triggers. Pricing is sychronized with Zuora CPQ to support direct sales, APIs to support consumer channels, and the abiltiy to enable self serve and partner portals to nurture customers across any sales channel. Last, Zuora Billing allows companies to automate their billing operations at scale by automating prorations, orchestrating provisioning, general ledger interation, connecters to tax engines, and support for 40+ payment gateways.

Zuora Details
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Zuora Community
Languages Supported
German, English, French, Japanese, Spanish
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Product Description

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.


Seller Details
Seller
Zuora
Year Founded
2007
HQ Location
Redwood City, California
Twitter
@Zuora
19,562 Twitter followers
LinkedIn® Page
www.linkedin.com
1,676 employees on LinkedIn®
Ownership
NYSE: ZUO
Phone
(888) 976-9056
Description

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.


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Recent Zuora Reviews

Yana P.
YP
Yana P.Enterprise (> 1000 emp.)
4.0 out of 5
"A pretty good experience in viewing mode"
The calm layout, no unnecessary shapes, buttons, colours or pop-ups. The fact that the Back button on the browser is enough to get you on the previ...
Raj S.
RS
Raj S.Mid-Market (51-1000 emp.)
4.0 out of 5
"ZUORA--A great accounting software"
* A single platform for all accounting and finance for a product * Friendly interface and easy to learn * Each sub category for accounts, billin...
Elias W.
EW
Elias W.Enterprise (> 1000 emp.)
5.0 out of 5
"i would say it in one word, "Professional""
the UI, that pretty easy to use and business applications is also easy
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Zuora Media

Zuora Demo - Monetize new innovations
Monetize new innovations fast with out of the box pricing models
Zuora Demo - Quote for the entire subscriber lifecycle
Quote for the entire subscriber lifecycle with support for quoting amendments, ramp deals, and any combination of recurring and one time charges
Zuora Demo - Unify billing operations
Unify billing operations with subscriptions, physical goods, and other one time fees combined into a single order
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Have you used Zuora before?
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Video Reviews

303 Zuora Reviews

3.9 out of 5
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303 Zuora Reviews
3.9 out of 5
303 Zuora Reviews
3.9 out of 5

Zuora Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ZuoraQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

user friendly, easy to navigate, good knowledge center. i was able to learn how to navigate and find some information by learning it myself. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

can improve on some notification to customers for example will be nice to include the invoice on the notification of unpaid invoices. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

billing automation Review collected by and hosted on G2.com.

FA
Account Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Zuora?

I still love the way it provides great analytics for one's business. Awesome services. One of a kind I've ever used Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Awesome like I said. No setbacks at all for me Review collected by and hosted on G2.com.

Recommendations to others considering Zuora:

Nice for business analytics. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Got great insights for our business on it. A great way for business revenue drive. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

Easy to setup products. Easy to add custom fields to suit your business and easy to use APIs for fallout notifications. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Limit of 50 custom fields per object could be an issue when we have complex products and use cases. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Trial subscriptions. Subscription management. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

Convenient place to setup subscriptions and complete billings stream Review collected by and hosted on G2.com.

What do you dislike about Zuora?

As an existing subscription business it can be a daunting challenge to move to Zuora, however once you are on the platform the value is clear Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Managing a subscription business with ease & efficiency Review collected by and hosted on G2.com.

Verified User in Entertainment
EE
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

It’s a great value Zuora has so many partners with pre-built connectors. Through partnerships they increase the value prop of their offering. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Lack of clearing and responsiveness from implementation team Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Revenue recognition. Allows us to outsource this operation through a technology tool. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zuora?

great platform, we've been using zuora for a while now - great to not have to worry about storing customers payment information Review collected by and hosted on G2.com.

What do you dislike about Zuora?

...a bit pricey and a huge commit if we dive deeper into the zuora platform Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

handles storing customer payment methods Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zuora?

The amount of help provided from developers and account execs Review collected by and hosted on G2.com.

What do you dislike about Zuora?

e-wallet for customers that are traveling globally Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Zuora is the back bone for the service we are providing within our company. Less friction for setting up subscription billing and subscription management. Review collected by and hosted on G2.com.

Verified User in Internet
EI
Mid-Market(51-1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

Easily calculate subscription billing, integrates to ERP Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Weak SOX controls/reporting. SOC report I s always issued late. Per the community, customer been have asking for I’ve 3 years an audit trail report. Poor customer/community involvement. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Better billing workflow Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Mid-Market(51-1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

A software that focuses on subscription and recurring revenue.

Good catalogue and simple interface Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Lack of good integration with sfdc

Limited automation for usage load

Multi entity makes reporting hard Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Subscription billing and usage billing

Clear billing forecast Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

Automated invoicing, customer self-service capability Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Seems difficult to manually fix subscriptions if input error (e.g., wrong contract effective date, wrong seat add/removal). Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Automated invoicing, tax calculations, dunning emails is saving time for our billing and support teams Review collected by and hosted on G2.com.