Zuora Billing Reviews & Product Details - Page 4

The possibility of switching vendors when our contract is up. Review collected by and hosted on G2.com.

Everything about it slows down my day. If I want to close out a deal I have to now go through 10+ steps to do so. And they are all incredibly slow to load.

I'm on the sales side of things - so why the hell am I doing finance's job on top of mine? Review collected by and hosted on G2.com.

System worked well but required data integration for full process flow. Review collected by and hosted on G2.com.

Pricing Model - Pricing was based on invoice value - made it not a proper model for moving the majority onto the platform. Review collected by and hosted on G2.com.

Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily. Review collected by and hosted on G2.com.

The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us. Review collected by and hosted on G2.com.

Easy to use. Reduced time to market for mew products. Review collected by and hosted on G2.com.

Implemented in 2012 when the software was still relatively new so required some customization. Review collected by and hosted on G2.com.

Tracks subscription terms and bills accordingly. Review collected by and hosted on G2.com.

Has limitations in terms of uncommon invoicing structures. Review collected by and hosted on G2.com.

I like that its organized and easy to use Review collected by and hosted on G2.com.

I think that it lacks scalability and having to source out multiple items Review collected by and hosted on G2.com.

it keeps things simple through automation. UI is nice, UX is good, overall its not too complicated to use. Fairly simple, simple is good. Review collected by and hosted on G2.com.

i am not sure if there is really a dislike. I've never used any other service. but its pretty good. i think it works out for Zuora because i am of the mindset that if a first time user uses this and likes it, they wont leave. If anyone starts looking elsewhere then thats where the problem lies and you will need to spend money to figure out what made this particular user go searching for something else to use. if they like it, thats great because now you will have a regular user. Most poeple are lazy, and only change if they are forced to. by doing something bad, tweaking your product to something not user friendly or confusing or anything that is a turn off, it will give the user an incentive to leave. so, like i said earlier, i'm not sure if there is really a dislike, which means your product is pretty good. dont give me a reason to leave. Review collected by and hosted on G2.com.

Zuora's billing is solid. We just don't have issues with billing. CPQ is relatively straight forward to use in Salesforce given our transactional sales cycle. Review collected by and hosted on G2.com.

I've used Zuora for about 10 years now - spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur:

1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor.

2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).

3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it. Review collected by and hosted on G2.com.

Zuora is powerful and there's features to pull data and create reports that you need. Review collected by and hosted on G2.com.

Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on. Review collected by and hosted on G2.com.