ZoomSphere Features
What are the features of ZoomSphere?
Social Management
- Social Analytics
- Social Publishing
- Social Engagement
- Campaign Planning
Content & Collaboration
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation
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Technology Glossary Features
View definitions of the features and discover new technology terms.
ZoomSphere Categories on G2
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Social Management
Social Analytics | Reports on the performance of social media posts and campaigns. This feature was mentioned in 12 ZoomSphere reviews. | 88% (Based on 12 reviews) | |
Social Publishing | As reported in 12 ZoomSphere reviews. Allows the creation, management, and scheduling of content to be shared across social media channels. | 92% (Based on 12 reviews) | |
Social Engagement | See feature definition | Centrally manages social media content and conversations across multiple social channels. 12 reviewers of ZoomSphere have provided feedback on this feature. | 94% (Based on 12 reviews) |
Campaign Planning | Allows for categorizing or grouping individual posts to streamline social media marketing campaigns. 10 reviewers of ZoomSphere have provided feedback on this feature. | 95% (Based on 10 reviews) | |
Hashtag Capabilites | Monitor hashtags, their trends, and analytics across all social media platforms | Not enough data |
Reports & Dashboards
Report Customizability | Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool. | Not enough data | |
Report Exporting | Allows users to export reports from the product into an .xsl, .csv, or .pdf file. | Not enough data | |
Scalability | Allows marketer to add, track, and measure a multitude of social media accounts. | Not enough data | |
White Label | Offers a white labeling service for agencies or resellers to customize platform branding. | Not enough data |
Social Analytics
Competitor Analysis | Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere. | Not enough data | |
Post Performance | Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. | Not enough data | |
Paid Campaign Tracking | Tracks and measures the success of paid advertising initiatives run on social media sites. | Not enough data | |
Hashtag Analytics | Analyzes the performance of hashtags and identifies popular or trending hashtags. | Not enough data | |
Sentiment Analysis | Uses AI to accurately assess the sentiment of social media content based on keywords and phrases. | Not enough data |
Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. | Not enough data | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. | Not enough data |
Channels
Ability to connect agents with customers through Live Chat.
| Not enough data | ||
Social | Connects employees with customers through a social media solution. | Not enough data |
Insight
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. | Not enough data | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. | Not enough data |
Content & Collaboration
Content Calendar | Enables users to visualize all scheduled social campaigns and content in a timeline or calendar. This feature was mentioned in 12 ZoomSphere reviews. | 92% (Based on 12 reviews) | |
Content Library | See feature definition | Based on 12 ZoomSphere reviews. Allows users to upload and publish brand content from a shared library. | 89% (Based on 12 reviews) |
Shared Inbox | Based on 12 ZoomSphere reviews. Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox. | 94% (Based on 12 reviews) | |
Approval Workflows | Automates the content approval process to ensure social posts are approved by managers or clients before publishing. 12 reviewers of ZoomSphere have provided feedback on this feature. | 92% (Based on 12 reviews) | |
Users and Permissions | As reported in 12 ZoomSphere reviews. Allows administrators to assign permissions for different users or teams to access certain platform features. | 92% (Based on 12 reviews) | |
Content Creation | As reported in 10 ZoomSphere reviews. Provides features for creating or editing social media assets. | 92% (Based on 10 reviews) |
