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Zoom Workplace Reviews & Product Details

James G.
JG
Marketing Team Member
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Zoom Workplace?

Zoom is easily integrable with other software.so you can organize your schedule with calendly and create a meeting event.That means that after yous set your mail and your prefferd method of video call is zoom the Meting link is created atomatically to their email adresses after they book a meeting.May a meeting with apotential client for business or a seasoned client maybe.LIke for me i usually use it to communicate and schedule meetings with potential business owners who may be in dire need for solutions.

The menu is easy to use.especially on Android when the menu hangs at the bottom like a toolbar.The android team at zoom may have build the custom style to utilise the space to maximum and the design was perfectly fit to suit a zoomer" on the go!

Again a lot of businesses use zoom and zoom links which ease joining a meeting even without an account.So you may find yourself using zoom for meeting frequently that is bucaese zoom is widely used among the business community and taken as a convention to say so. Imagine,zoom does not forget user details.It will cache them automatically.Meaning that especially on android you dont have to login everytime you want to use zoom.Zoom will store your logins for once and for all, may be unless you decide otherwise.

Zoom is open source and integrating using the developers API plus a good documentation will always be up and ready for use.There are alot of plugins in the market thast are built apon the zoom api> for instace zoom is a co-architected with the video platform at upwork and is also installed on a slack workspace as a n add-on.

Zoom has great customer support who are there on several social platforms including Facebook, LinkedIn and X(previously Twitter).They will be always be there to handle problems associated to the use and integration issues.And to your surprise you can imagine that zoom is perfectly integrated and moulded to the extent that errors are rare at almost every time.No outages and blah! ... Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Well zoom is sometimes hanging when the network is poor or slow.A lite version will probably work fine.does a lite version exist? Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom has helped me when we were attending a class baed on a remote environment that i took as a juicer to my career.we could use the screen like a blackboard with instant changes when the user does a change on the other end which is overly consistent and seamless.This is a technology barrier broken!Imagine screens turning to blackbards.That is to make perfect places for illustrations on projects and presentation in general.

Well when you have created an account and paid a subscription you get to create a profile which creates customer trust and authenticity.A powerful win with new clients.However you can create a smart and beatiful profile on the free tier but the premium tier adds more features to the interface which is another window of opportunities. Review collected by and hosted on G2.com.

Zoom Workplace Overview

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

Zoom Workplace Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.


Seller Details
Seller
Zoom
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@zoom
1,066,403 Twitter followers
LinkedIn® Page
www.linkedin.com
11,191 employees on LinkedIn®
Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.


Camille S.
CS
Overview Provided by:
Customer Advocacy @ Zoom / Bilingual

Recent Zoom Workplace Reviews

SJ
shashank J.Enterprise (> 1000 emp.)
4.5 out of 5
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It's a convenient way to bring people together.
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Zoom Workplace Media

Zoom Workplace Demo - The new Zoom Meetings experience in Zoom Workplace with multi-speaker view.
In meetings, you have the option to turn on a new multi-speaker view, which highlights people who are actively speaking in the meeting. Go to “Views” in the top right corner of the meeting window to activate it in meetings with more than five participants.
Zoom Workplace Demo - Ask AI Companion will be able to gather, synthesize, and share information across Zoom Workplace, help you prepare for meetings, and more.
Coming soon, Ask AI Companion is a new capability that will be included with AI Companion. Ask AI Companion will be able to gather, synthesize, and share critical information from multiple sources across the Zoom platform and from select third-party applications. Ask AI Companion will also be abl...
Zoom Workplace Demo - The new combined Meetings and Calendar tab in Zoom Workplace, where you can attach meeting materials like files and whiteboards.
After meetings, you don’t need to look around in different places for the recordings or files that might have been shared by attendees. You can access recordings, continue the conversation outside of the meeting thanks to continuous meeting chat, invite additional participants to view the recordi...
Zoom Workplace Demo - Smart name tags allow other meeting participants to see your name when you’re in a Zoom Room.
AI-powered capabilities like intelligent director help make meetings more inclusive by allowing remote attendees to see and engage with their in-person colleagues. Coming soon, smart name tags will make it easier to connect by allowing other meeting participants to see your name when you're in a ...
Zoom Workplace Demo - Ask AI Companion
Ask AI Companion will gather, synthesize, and share the data you need to be more prepared and effective throughout your workday.
Zoom Workplace Demo - Built-in AI chat features help increase productivity.
Those who use Team Chat have easy access to integrated AI capabilities through Zoom AI Companion, our smart AI assistant. If you have a mountain of chat messages to read, AI Companion can help you catch up — once activated, it can summarize a long chat thread into a succinct overview of the discu...
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Play Zoom Workplace Video
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Play Zoom Workplace Video
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Play Zoom Workplace Video
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Play Zoom Workplace Video
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Zoom Team Chat is the glue that enhances your full communications experience.
Play Zoom Workplace Video
Zoom Team Chat is the glue that enhances your full communications experience.

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Video Reviews

56,003 out of 56,004 Total Reviews for Zoom Workplace

4.5 out of 5
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56,003 out of 56,004 Total Reviews for Zoom Workplace
4.5 out of 5
56,003 out of 56,004 Total Reviews for Zoom Workplace
4.5 out of 5

Zoom Workplace Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Zoom WorkplaceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Nursalin A.
NA
Adjunct Instructor
E-Learning
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

From an ESL educator’s standpoint, the best feature of Zoom Workplace is how PORTABLE the platform is. I can use the features such as, sharing a screen, collaborating into groups, and using a whiteboard that is live for students which in turn, keeps them active. It means that if a teacher has many students in the class, the platform provides a reliable option for communication.

Occasionally, I use the Zoom application in the classroom and blend it with another tool called ScreenPal. For instance, I record lessons using ScreenPal and when we are in the midst of the zoom lesson, share the recorded video of grammar tutorials or pronunciation drills. This allows me to make the most of lesson time and give students materials with which they can easily review Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

One issue that I do not enjoy as an ESL educator is that the Zoom Workplace relies on internet connection. Interference with technical equipment is also a problem that may affect lessons and the teacher’s ability to get through to students. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace helps me as an ESL teacher in addressing many issues as is described below. This makes it possible to engage with the students no matter the location of the latter. Such options as sharing the screen, breakout sessions, and live annotations to help me turn lessons into fun sessions as it is in a normal classroom setting. It also has a scheduling component and allows me to record lessons which students can use if they had to miss a specific class. This is particularly useful when working on projects with people in varying time zones and capability or learning levels. In general, it becomes easier and efficient for me and my students to teach and learn online. Review collected by and hosted on G2.com.

Amirreza J.
AJ
Student
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
(Original )Information
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

I frequently use Zoom Workplace for remote meetings, and what stands out to me is how smooth the video conferencing experience is. The interface is straightforward, so I don’t have to waste time figuring things out. The screen sharing feature has been a lifesaver when presenting ideas to my team, and I’ve also found the breakout rooms incredibly useful for brainstorming sessions. These features make collaboration feel more dynamic and engaging. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

One issue I’ve encountered is that the audio can occasionally drop during longer meetings, especially when the internet connection isn’t stable. Another downside is the limitations of the free version—it doesn’t always meet the needs of larger teams or more complex projects. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom has significantly improved how my team communicates remotely. It has allowed us to stay connected effortlessly, whether working from different cities or even countries. The platform ensures that we can collaborate effectively, share updates in real-time, and maintain productivity without the need to be in the same physical location. This has been especially beneficial for meeting tight deadlines and maintaining team cohesion. Review collected by and hosted on G2.com.

Jesus M.
JM
Escritor autónomo
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

What I like most about Zoom is that it allows me to run my business completely. Initially, it is an easy-to-use tool. The background of my room is not very pleasant, but thanks to Zoom, I can place a fake background that allows me to conduct interviews regardless of how my house looks. Something I love is that it allows me to record, so I can conduct conferences, masterclasses, and interviews with my clients and then transcribe them thanks to its smart transcription tool. I use it very frequently, almost daily. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I think I would like them to be able to add more available space for recordings in the initial plan. Having only 5 GB seems quite little to me. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom is allowing me to have conferences with clients from all over the world without leaving home. It is the best video call tool, in my experience. Review collected by and hosted on G2.com.

Margarita M.
MM
Consultor
Consulting
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

Zoom has an intuitive interface, which does not limit the users' level of knowledge to start using it. In a work team that is not familiar with the use of video calls, Zoom allows for easy implementation. It is available for phones, tablets, computers with Windows, macOS, iOS, and Android operating systems. I can schedule meetings in advance and send invitations to participants' company or external emails. As a host, I have control over who can share their screen. If I want to have a conversation with only one participant, I can keep the others in the room. It allows me to share the full screen or just a specific application, which facilitates the presentation of ideas, data, or documents. With the help of the chat, additional communication is allowed during meetings. It allows me to record meetings to review them later or share them with participants who could not attend. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The free version of Zoom has some restrictions, such as the maximum duration of meetings being 40 minutes, the number of participants, and the lack of some advanced features. This can be limiting when having large teams. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

I have no problems. Review collected by and hosted on G2.com.

Sereena S.
SS
Director of Client Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zoom Workplace?

I love how easy it is to use! The integration with my calendar makes it so easy to schedule any meeting, and I use it at least twice a day, if not more.

Setting up the account took no time at all; it's been very easily implemented by our entire team.

I can send a Zoom link to people who don't have an account and they can still join the meeting. The recording feature has made it very easy to review my meetings, ensuring I don't miss anything. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There isn't anything to dislike. So far, I haven't had any issues and it's been a helpful tool for our whole team. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

We have a full remote team and with Zoom, we've been able to have our daily staff meeting without missing a beat. It's also been great for client reviews and meetings. I love that I can record them and go back to watch, catching any notes or references I need. Review collected by and hosted on G2.com.

Avashesh S.
AS
Decision Analytics Consultant
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

It is a versatile and security enabled platform for seamless communication at work places. The best part about this application is its availability on different devices, be it phone, tablet or computer. The application is very light and just takes a few minutes to load and all the devices get synchronized very easily Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The basic version provides only a limited resources however the paid one has features like larger participant groups, unlimited meeting time etc. The caveat is that the paid one is very costly Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

The application is used by me for seamless day-to-day interaction with my colleagues and teammates. With some people working from home and others in office, Zoom plays a crucial room in setting up meetings where we can discuss morning huddles and then plan for the day. It is also used for scheduling meetings with clients and other people outside my organization with high-end security. This also helps in avoiding any compliance breaches and provide data security as well Review collected by and hosted on G2.com.

Amoolya  K.
AK
Team Lead Customer Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

1) Its the best tool for video conference for any work place

2) Has the best ability to record the meeting for future refernce

3) It also has the amazing screen sharing and screen controling access which elimates the need of other software to access the screens

4) Its super easy to use and implement

5) Zoom can be easily integrated with different software to send the reminders of the schedule meets Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

1) When the screen sharing is enabled the view of all the team members becomes difficult in the meet Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom is sloving the problem with customer virtually which is saving the travelling time and expenses.

zoom has made the life of business easy to connect with their clients and have a face to face conversation. Review collected by and hosted on G2.com.

Alison S.
AS
Clinical Onboarding Specialist
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

Overall Zoom is easy to use. I mainly use it for conducting video calls to onboard clients. I like the chat and share screen features. Those are my 2 most used features and I find them easy to use, even for non tech savvy users. I use zoom daily and use it for all of my meetings. I find the overall video and audio quality to be good. Have never had an issue! Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Honestly, there is nothing that comes to mind that I dislike about Zoom. I find it to be the best product out there that I've used for video conferencing, etc. Keep up the good work. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom helps me conduct video conferencing seamlessly. I also find it a huge benefit that it can integrate into my google calendar so I can attach Zoom links easily and see my calendar within Zoom. Review collected by and hosted on G2.com.

MC
Creative Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

As a frequent user of Zoom for workplace communication, I find it to be an invaluable tool for keeping teams connected, especially in a hybrid or remote work environment. The video conferencing feature is incredibly reliable, offering high-quality video and audio even with larger groups, which is essential for our team meetings and client presentations. I also appreciate the screen sharing and whiteboard functions, which make it easy to collaborate in real-time on design mockups and marketing strategies. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

On the downside, Zoom can sometimes be resource-heavy, especially on older devices, which causes occasional lag or crashes. Additionally, the security features—though improved—require a bit of extra setup to ensure all meetings are fully protected. Overall, Zoom Workplace is an excellent solution for improving communication and collaboration, allowing us to stay connected and productive no matter where we are. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom's breakout room feature is great for hosting smaller discussions during larger sessions, and its integration with other tools like Google Calendar simplifies scheduling. Chat and messaging during meetings help keep communication flowing without interrupting the speaker. Review collected by and hosted on G2.com.

Laryssa W.
LW
Business Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

Making the decision to leave Zoom is my favorite thing about it. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team members. I was much happier with Zoom when it was simpler. Even though it's a premium video conferencing service, I had no problem paying for annual subscriptions—until this year. My renewal in June left me feeling, "It's time to break up; this relationship is over."

Unfortunately, I had already paid for the year, and Zoom doesn't offer refunds—not even a prorated one. When I contacted support, they wasted a lot of my time just trying to verify my account. I was already logged in and could provide any information they needed, but they insisted on my account number. It wasn’t where they said it would be, even after I sent screenshots of where I was looking. I probably spent 20 minutes just trying to prove I was the account owner.

So, goodbye, Zoom. I'm so frustrated that I'm happy to let the rest of my subscription go to waste. Honestly, I'm baffled by all the positive reviews. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

It's creating more problems than it's solving. Review collected by and hosted on G2.com.