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Zoom Workplace Reviews & Product Details - Page 7

Zoom Workplace Overview

What is Zoom Workplace?

Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

Zoom Workplace Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.


Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,061,069 Twitter followers
LinkedIn® Page
www.linkedin.com
11,191 employees on LinkedIn®
Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.


Camille S.
CS
Overview Provided by:
Customer Advocacy @ Zoom / Bilingual

Recent Zoom Workplace Reviews

JK
Jahangir K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Zoom Review"
Easy to use and very adaptable took less than 2 hour to get use to of it
David A.
DA
David A.Mid-Market (51-1000 emp.)
5.0 out of 5
"The easiest way to connect with people around the world"
Zoom is fast to connect; you don't have to have the app to join a conference and it is easier for people who don't have a lot of experience with te...
AA
Ahmed A.Mid-Market (51-1000 emp.)
5.0 out of 5
"An Excellent Tool for Virtual Meetings and Collaboration"
Internet connection speed, program stability, and availability of a large number of callers
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8 people requested security information

Zoom Workplace Media

Zoom Workplace Demo - The new Zoom Meetings experience in Zoom Workplace with multi-speaker view.
In meetings, you have the option to turn on a new multi-speaker view, which highlights people who are actively speaking in the meeting. Go to “Views” in the top right corner of the meeting window to activate it in meetings with more than five participants.
Zoom Workplace Demo - Ask AI Companion will be able to gather, synthesize, and share information across Zoom Workplace, help you prepare for meetings, and more.
Coming soon, Ask AI Companion is a new capability that will be included with AI Companion. Ask AI Companion will be able to gather, synthesize, and share critical information from multiple sources across the Zoom platform and from select third-party applications. Ask AI Companion will also be abl...
Zoom Workplace Demo - The new combined Meetings and Calendar tab in Zoom Workplace, where you can attach meeting materials like files and whiteboards.
After meetings, you don’t need to look around in different places for the recordings or files that might have been shared by attendees. You can access recordings, continue the conversation outside of the meeting thanks to continuous meeting chat, invite additional participants to view the recordi...
Zoom Workplace Demo - Smart name tags allow other meeting participants to see your name when you’re in a Zoom Room.
AI-powered capabilities like intelligent director help make meetings more inclusive by allowing remote attendees to see and engage with their in-person colleagues. Coming soon, smart name tags will make it easier to connect by allowing other meeting participants to see your name when you're in a ...
Zoom Workplace Demo - Ask AI Companion
Ask AI Companion will gather, synthesize, and share the data you need to be more prepared and effective throughout your workday.
Zoom Workplace Demo - Built-in AI chat features help increase productivity.
Those who use Team Chat have easy access to integrated AI capabilities through Zoom AI Companion, our smart AI assistant. If you have a mountain of chat messages to read, AI Companion can help you catch up — once activated, it can summarize a long chat thread into a succinct overview of the discu...
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Play Zoom Workplace Video
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Play Zoom Workplace Video
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Play Zoom Workplace Video
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Play Zoom Workplace Video
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Zoom Team Chat is the glue that enhances your full communications experience.
Play Zoom Workplace Video
Zoom Team Chat is the glue that enhances your full communications experience.

Official Downloads

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Video Reviews

56,123 Zoom Workplace Reviews

4.5 out of 5
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56,123 Zoom Workplace Reviews
4.5 out of 5
56,123 Zoom Workplace Reviews
4.5 out of 5

Zoom Workplace Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Zoom WorkplaceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Abdullah K.
AK
Web Designer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

The best thing is zoom app available both devices like ios and android. Is this very helpfull or meetings, classes and combined studies with friends Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

No one thing because i mostly used for studied so no one bad thing in zoom app according to my review Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

The admin can hold the mike and camera no one will be open mike and camera Review collected by and hosted on G2.com.

jass k.
JK
Associate Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

Best thing about Zoom are it's multiple features. Though is came out as an app for calls and video conferencing but the enhances features like task and project management , file sharing , third party integrations have made it one stop shop to use in everyday coporate life. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

It requires full subscription to use it's all features which becomes difficult in case of some organizations. Also , Zoom workspace may require a bit time to get used to due to some new users. Hence , it might not be easy to use for some people. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Our teams were using multiple tools for communication, such as email for formal messages, Slack or Microsoft Teams for chat, and Zoom for video calls. This fragmentation lead to missed messages, context switching, and difficulty tracking conversations across platforms.

Zoom Benefits :Zoom Work Space consolidates messaging, video calls, and file sharing into a single platform. Our team can chat, share files, and initiate or join video calls directly within the app, reducing the need to jump between different tools. Review collected by and hosted on G2.com.

Verified User in Computer Software
GC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

It’s easy to use and makes meetings simple. The video and audio are clear, and sharing screens is quick. Scheduling meetings is also super convenient. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Sometimes, there are connection issues even with good internet. The chat could be better organized, and the time limits on the free plan can be frustrating. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

I have a lot of internal meetings—team check-ins, training, and quick updates. Zoom makes it easy to connect with my team, no matter where we are. The video is clear, screen sharing helps with demos, and everything runs smoothly. It keeps us all on the same page and makes teamwork easier. Review collected by and hosted on G2.com.

AA
IT Support Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

Zoom Workplace has several features that make it a popular choice for many users. The interface is user-friendly and intuitive, making it easy for people to navigate and use without much training. It integrates well with other tools and platforms, such as Slack, Microsoft Office, and Google Workspace, which helps streamline workflows. It offers robust security features, including end-to-end encryption, to ensure that meetings and data are protected. Whether you’re a small team or a large organization, Zoom can scale to meet your needs with various plans and features. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom Workplace has many strengths, there are a few areas where users might find room for improvement:

Bandwidth Requirements: High-quality video and audio can consume a lot of bandwidth, which might be challenging for users with slower internet connections.

Security Concerns: Despite improvements, some users still worry about privacy and security, especially with the rise of “Zoombombing” incidents in the past.

Cost: For larger organizations or those needing advanced features, the cost can add up quickly. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

As it is a known platform for Video conferencing, it facilitates scheduling meetings or webinars with external entities Review collected by and hosted on G2.com.

John W.
JW
Product Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Zoom Workplace?

Zoom is user friendly and enables parties from all over the world to join, meet and discuss. The ability to share your screen, present important demos and voice call with a large group is excellent. In addition, I like that Zoom offers the most user friendly interface for the other attendees on the calls. If one of the attendees needs to share their screen or face, Zoom works perfectly every time. I have found other video conferencing apps struggle with this and the host is usually stuck trying to figure out how to allow for someone other than themselves to share their screen. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Zoom does have some issues with connectivity. I have frequent microphone issues and have dropped a few calls along the way. I am not a fan of the new waiting room feature. This feature was auto-enabled and caused some delays for my guests in joining calls and meetings. Once i adjusted my settings, this was no longer an issue, but it did cause a few delays at first. Review collected by and hosted on G2.com.

Recommendations to others considering Zoom Workplace:

I have used numerous solutions and would vote this as the best. It's consistent, easy to use and gets the job done effectively. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Post Pandemic it has unlocked the new way of doing business and running a business. Zoom really is the only tool to compete with Teams. Its ease of use, excellent interface and intuitive design is something I really love. We use it to meet with clients to share with them about our new services and technology offerings. It enables us to meet with future and current clients to discuss how our solution is going to make their lives easier. Review collected by and hosted on G2.com.

Alfiya M.
AM
Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

I like the UI, simple sweet and best. It is really easy to learn. It can be integrated with other tools like slack, teams, outlook, etc. I like the audio quality and microphone checks to ensure a smooth experience Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The video quality the rendering time of the video is sometimes slow with a lot of people inside the meeting room, rest some giphy support can be implemented Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Real time collaboration while doing remote work is the key to the new work culture post Covid. And Zoom has done a remarkable job in connecting dots from the farthest points. It enables a smooth interaction over calls, with screen sharing, whiteboard, drawing options. I really likt it Review collected by and hosted on G2.com.

Dan B.
DB
IT and Operations Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

What I like best about Zoom Workplace is its seamless integration of communication tools, which makes collaborating with my team effortless. The video conferencing quality is consistently reliable, even with large groups, and the addition of features like Zoom Whiteboard and Zoom Chat allows for real-time collaboration and idea-sharing. The platform is intuitive to use, whether for quick check-ins or larger virtual events, and its ability to integrate with other workplace tools streamlines our workflow, making it an indispensable part of our remote work setup. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

One thing I dislike about Zoom Workplace is that it can sometimes feel overwhelming with the sheer number of features available, especially for new users. It can take some time to navigate and fully understand all the options, which can lead to a bit of a learning curve. Additionally, occasional updates can temporarily disrupt workflows as users adjust to new interfaces or features. While the platform is generally reliable, there have been instances where video quality fluctuates or connectivity issues arise, which can be frustrating during important meetings. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

I primarily use Zoom Workplace for team meetings, project collaboration, and client presentations. It’s great for conducting virtual meetings with remote colleagues, sharing screens during brainstorming sessions, and hosting webinars or training sessions for larger audiences. I also use the chat feature for quick communication and the Zoom Whiteboard for interactive planning with my team. It's become an essential tool for both day-to-day communication and more formal business presentations.

Zoom Workplace is solving the challenge of staying connected and productive in a remote or hybrid work environment. It enables seamless communication across teams, regardless of location, which is crucial for maintaining collaboration and ensuring projects stay on track. The platform's reliable video conferencing, coupled with integrated tools like chat and whiteboards, helps reduce the friction of remote work by making it easier to share ideas and work together in real-time. This has significantly improved our team's efficiency and allows us to maintain a cohesive workflow even when we're not in the same physical space. Review collected by and hosted on G2.com.

Alex R.
AR
Rental Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Zoom Workplace?

I love the AI feature. It was always so irritating taking notes, but now with Zoom's AI feature - we zoom more and have AI do the work for our "meeting minutes." You can also with permissions, record phone calls, and is helpful for AI to listen in and take meetings while on the road. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I don't like that sometimes it makes your mandatory upgrade. Usually, it works fine, and then right before you are about to hop on a call/zoom it upgrades and it may take a few seconds. Irritating if it happens when you are running late to a meeting. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom is solving the screenshare with clients and employees on how to work through problems. It is also solving our phone issues. Zoom made it easy to transfer our services and now we only use zoom for our calling inbound and outbound across ALL OFFICES WORLDWIDE. Most companies are only local to the region but Zoom is global which makes it a no brainer. Review collected by and hosted on G2.com.

Lauren P.
LP
Recruiting Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

Zoom does listen to their customers and modifies their service based on customer suggestions and complaints. They are wanting to continuously upgrade their product and it shows. We went with Zoom because they combined phone, video, email, team chat and scheduling all in one app that was significantly cheaper than what we were paying when we had those functions through seperate applications. The scheduling software has been life changing at our company. We suggested a modification that would be helpful for our company and they started working on it. Zoom has been user friendly and most of our team has picked it up very quickly despite not being technologically savvy. Our transition from Teams to Zoom was fairly easy as was our transition from DialPad to Zoom. If you already use a web based phone system, it should be really easy. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Zoom could have better support once you are a customer. The support during our trial period before we actually purchased Zoom was amazing. After purchasing, they were unable to help us as much. We do still receive support and they are still a great company to work with, it just is something they could improve on. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

We used to schedule our appointments manually which took so much time from our employees and our candidates. Now, everything is very streamlined. We are interviewing candidates sooner and with less back and forth. We also use the AI summary of phone calls to summarize notes with candidates and clients instead of rewriting everything. You will typically need to glance over it and ensure it is accurate, but we rarely have changes. Review collected by and hosted on G2.com.

Gary W.
GW
Director of Operations and Information Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zoom Workplace?

It works 99% of the time. I have no issues with Zoom per se, especially the new Zoom Workplace Business Plus with integrated Zoom phone. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The AI companion is half-baked. Some of the other features that are now in Zoom Workplace are pretty obtrusive and get in the way of just wanting to conduct a meeting or being on the phone. Support with Zoom has become a nightmare to use. I used to be able to quickly change billing, add or subtract services all within the Zoom.us portal, but now I have to go through some sort of billing support to get anything done, and between the chatbots not knowing what to do, waiting onhold with with support, the support site being down a lot, and getting trasnferred form one department to the next, really makes me think if there is something else out there (i.e., Teams, Slack) that would work jsut as well. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom phone has been great, moving from an old PBX system to Zoom phone was relatively easy and now staff, most of which are working remote, now have a phone number that can be used by the staff. All of the extneral meetings are done through Zoom, as it is the most familiar with most people loggin into a meeting. Review collected by and hosted on G2.com.