Best Software for 2025 is now live!
View the Winners

Best Genesys AppFoundry Marketplace

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products in this category can all be found in the Genesys AppFoundry Marketplace.

Best Genesys AppFoundry Marketplace At A Glance

Best Free Software:
Genesys Cloud CX
Genesys Cloud CX

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
Clear Filter
More Filters
Avg. Customer Review
Sort by
Clear All
234 Listings in Genesys AppFoundry Marketplace Available
  • Sort By:
    Popularity
Genesys Cloud CX
By Genesys
(1,395)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Features
    74
    Helpful
    50
    Reliability
    50
    Efficiency
    47
    Cons
    Limited Features
    56
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    31
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Features
74
Helpful
50
Reliability
50
Efficiency
47
Cons
Limited Features
56
Missing Features
50
Missing Functionality
36
Inadequate Reporting
31
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,711 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Get a quote
Zendesk Support Suite
By Zendesk
(6,148)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    256
    Features
    161
    Customer Support
    137
    Helpful
    122
    Efficiency
    106
    Cons
    Missing Features
    100
    Limited Features
    79
    Ticketing Issues
    73
    Poor Customer Support
    64
    Lack of Features
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.6
    7.9
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
256
Features
161
Customer Support
137
Helpful
122
Efficiency
106
Cons
Missing Features
100
Limited Features
79
Ticketing Issues
73
Poor Customer Support
64
Lack of Features
59
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.2
Ease of Admin
Average: 8.6
7.9
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Tenfold
By Tenfold
(171)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

    Users
    • Business Account Manager
    • Account Executive
    Industries
    • Internet
    • Marketing and Advertising
    Market Segment
    • 42% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tenfold Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy of Information
    1
    Call Management
    1
    CRM Integration
    1
    Integrations
    1
    Salesforce Integration
    1
    Cons
    Limited Features
    1
    Not Intuitive
    1
    Screen Issues
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tenfold features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tenfold
    Year Founded
    2015
    HQ Location
    Austin, Texas
    Twitter
    @growtenfold
    2,365 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

Users
  • Business Account Manager
  • Account Executive
Industries
  • Internet
  • Marketing and Advertising
Market Segment
  • 42% Mid-Market
  • 30% Enterprise
Tenfold Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy of Information
1
Call Management
1
CRM Integration
1
Integrations
1
Salesforce Integration
1
Cons
Limited Features
1
Not Intuitive
1
Screen Issues
1
Slow Loading
1
Slow Performance
1
Tenfold features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
Tenfold
Year Founded
2015
HQ Location
Austin, Texas
Twitter
@growtenfold
2,365 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Read Tenfold Reviews
Lightico
By Lightico
(369)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

    Users
    • sales advisor
    • sales
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 61% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lightico features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.6
    9.1
    Ease of Setup
    Average: 8.6
    9.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lightico
    Year Founded
    2014
    HQ Location
    New York, NY
    Twitter
    @lightico
    2,801 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

Users
  • sales advisor
  • sales
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 61% Enterprise
  • 26% Mid-Market
Lightico features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.6
9.1
Ease of Setup
Average: 8.6
9.5
Ease of Use
Average: 8.6
Seller Details
Seller
Lightico
Year Founded
2014
HQ Location
New York, NY
Twitter
@lightico
2,801 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®
Read Lightico Reviews
Jabra Headsets And Speakerphones
By Jabra
(31)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivi

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 42% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jabra Headsets And Speakerphones Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Communication
    1
    Customer Support
    1
    Implementation Ease
    1
    Integrations
    1
    Cons
    Poor Call Quality
    1
    Poor Customer Support
    1
    Poor Reporting
    1
    Voice Quality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jabra Headsets And Speakerphones features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    9.2
    Ease of Setup
    Average: 8.6
    9.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jabra
    Year Founded
    1869
    HQ Location
    Copenhagen, DK
    Twitter
    @jabra_us
    15,216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,003 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivi

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 42% Enterprise
  • 35% Mid-Market
Jabra Headsets And Speakerphones Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Communication
1
Customer Support
1
Implementation Ease
1
Integrations
1
Cons
Poor Call Quality
1
Poor Customer Support
1
Poor Reporting
1
Voice Quality
1
Jabra Headsets And Speakerphones features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
9.2
Ease of Setup
Average: 8.6
9.9
Ease of Use
Average: 8.6
Seller Details
Seller
Jabra
Year Founded
1869
HQ Location
Copenhagen, DK
Twitter
@jabra_us
15,216 Twitter followers
LinkedIn® Page
www.linkedin.com
2,003 employees on LinkedIn®
Read Jabra Headsets And Speakerphones Reviews
Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Software Engineer
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 53% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    13
    Analytics
    8
    Dashboard Usability
    8
    Intuitive
    8
    Cons
    Limitations
    5
    Limited Customization
    5
    Missing Features
    4
    Dashboard Issues
    3
    Improvement Needed
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Ease of Admin
    Average: 8.6
    7.7
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Software Engineer
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 53% Enterprise
  • 35% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
13
Analytics
8
Dashboard Usability
8
Intuitive
8
Cons
Limitations
5
Limited Customization
5
Missing Features
4
Dashboard Issues
3
Improvement Needed
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
7.9
Ease of Admin
Average: 8.6
7.7
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,765 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
Get a quote
PowerBI for PureCloud
By Avtex
(26)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud

    Users
    No information available
    Industries
    • Accounting
    Market Segment
    • 46% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PowerBI for PureCloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    2
    Accuracy
    1
    Customization
    1
    Ease of Use
    1
    Features Variety
    1
    Cons
    Expensive
    1
    Performance Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PowerBI for PureCloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.6
    9.2
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,177 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud

Users
No information available
Industries
  • Accounting
Market Segment
  • 46% Mid-Market
  • 31% Small-Business
PowerBI for PureCloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
2
Accuracy
1
Customization
1
Ease of Use
1
Features Variety
1
Cons
Expensive
1
Performance Issues
1
PowerBI for PureCloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Ease of Admin
Average: 8.6
9.2
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,177 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
Read PowerBI for PureCloud Reviews
Microsoft Dynamics Connector
By Inoria (formerly Quovim C3)
(22)4.2 out of 5
View top Consulting Services for Microsoft Dynamics Connector
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows hav

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Microsoft Dynamics Connector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Integrations
    7
    Easy Integrations
    5
    Automation
    3
    Customer Support
    3
    Cons
    Expensive
    5
    Difficult Learning
    2
    Missing Features
    2
    Complexity
    1
    Difficult Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft Dynamics Connector features and usability ratings that predict user satisfaction
    7.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Inoria (formerly Quovim C3)
    Year Founded
    2012
    HQ Location
    Montreal, Quebec
    Twitter
    @QuovimC3
    535 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows hav

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 32% Enterprise
Microsoft Dynamics Connector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Integrations
7
Easy Integrations
5
Automation
3
Customer Support
3
Cons
Expensive
5
Difficult Learning
2
Missing Features
2
Complexity
1
Difficult Setup
1
Microsoft Dynamics Connector features and usability ratings that predict user satisfaction
7.0
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.4
Ease of Use
Average: 8.6
Seller Details
Seller
Inoria (formerly Quovim C3)
Year Founded
2012
HQ Location
Montreal, Quebec
Twitter
@QuovimC3
535 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
Read Microsoft Dynamics Connector Reviews
ZOHO CRM CONNECTOR
By Softphone.it
(21)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZOHO CRM CONNECTOR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Features Variety
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZOHO CRM CONNECTOR features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 38% Mid-Market
ZOHO CRM CONNECTOR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Features Variety
1
Cons
This product has not yet received any negative sentiments.
ZOHO CRM CONNECTOR features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.8
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
102 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Read ZOHO CRM CONNECTOR Reviews
Teleopti WFM Integration
By Calabrio
(14)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Tele

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 57% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Teleopti WFM Integration Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Cons
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teleopti WFM Integration features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Tele

Users
No information available
Industries
  • Retail
Market Segment
  • 57% Enterprise
  • 36% Mid-Market
Teleopti WFM Integration Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Cons
Limited Functionality
1
Teleopti WFM Integration features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Calabrio
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,278 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
Read Teleopti WFM Integration Reviews
Appian
By Appian
(419)4.5 out of 5
View top Consulting Services for Appian
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Consultant
    • Manager
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a low-code platform that allows users to create and formulize complex business processes, adapt to new trends, and integrate with various systems.
    • Reviewers frequently mention the ease of development, speed of delivery, and the platform's adaptability to new trends such as AI, as well as its ability to empower local staff and provide a variety of features like automation and data fabrication.
    • Users experienced difficulties in tailoring Appian to certain business needs, handling large volumes of data, limitations in UI styles, lack of detailed documentation, and restrictions on excel while exporting.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appian Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Fast Development
    33
    Development Speed
    26
    Low Code
    25
    Speed
    24
    Cons
    Limitations
    27
    Lacking Features
    23
    Limited Customization
    22
    Limited Features
    22
    Missing Features
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.5
    Ease of Setup
    Average: 8.6
    8.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,274 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Consultant
  • Manager
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a low-code platform that allows users to create and formulize complex business processes, adapt to new trends, and integrate with various systems.
  • Reviewers frequently mention the ease of development, speed of delivery, and the platform's adaptability to new trends such as AI, as well as its ability to empower local staff and provide a variety of features like automation and data fabrication.
  • Users experienced difficulties in tailoring Appian to certain business needs, handling large volumes of data, limitations in UI styles, lack of detailed documentation, and restrictions on excel while exporting.
Appian Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Fast Development
33
Development Speed
26
Low Code
25
Speed
24
Cons
Limitations
27
Lacking Features
23
Limited Customization
22
Limited Features
22
Missing Features
19
Appian features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.5
Ease of Setup
Average: 8.6
8.7
Ease of Use
Average: 8.6
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,550 Twitter followers
LinkedIn® Page
www.linkedin.com
2,274 employees on LinkedIn®
Poly
By HP
(17)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and coll

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Enterprise
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Poly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    1
    Cons
    System Instability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Poly features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Ease of Admin
    Average: 8.6
    8.9
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HP
    HQ Location
    Palo Alto, CA
    Twitter
    @HP
    1,155,644 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    123,463 employees on LinkedIn®
    Ownership
    HPQ
    Total Revenue (USD mm)
    $56,639
Product Description
How are these determined?Information
This description is provided by the seller.

Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and coll

Users
No information available
Industries
No information available
Market Segment
  • 47% Enterprise
  • 41% Small-Business
Poly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
1
Cons
System Instability
1
Poly features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.6
Ease of Admin
Average: 8.6
8.9
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Seller
HP
HQ Location
Palo Alto, CA
Twitter
@HP
1,155,644 Twitter followers
LinkedIn® Page
www.linkedin.com
123,463 employees on LinkedIn®
Ownership
HPQ
Total Revenue (USD mm)
$56,639
Read Poly Reviews
ProcedureFlow
By ProcedureFlow
(42)4.7 out of 5
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProcedureFlow features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Ease of Admin
    Average: 8.6
    9.8
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProcedureFlow
    Year Founded
    2015
    HQ Location
    Saint John, NB
    Twitter
    @ProcedureFlow
    372 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
ProcedureFlow features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.8
Ease of Admin
Average: 8.6
9.8
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Seller
ProcedureFlow
Year Founded
2015
HQ Location
Saint John, NB
Twitter
@ProcedureFlow
372 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Read ProcedureFlow Reviews
Shelf
By Shelf
(138)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Integrations
    2
    Efficiency
    2
    Knowledge Base
    2
    Time-saving
    2
    Cons
    Difficult Learning Curve
    1
    Error Issues
    1
    Expensive
    1
    Issue Resolution
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shelf features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Ease of Admin
    Average: 8.6
    9.6
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,252 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Integrations
2
Efficiency
2
Knowledge Base
2
Time-saving
2
Cons
Difficult Learning Curve
1
Error Issues
1
Expensive
1
Issue Resolution
1
Learning Curve
1
Shelf features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.5
Ease of Admin
Average: 8.6
9.6
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,252 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Get a quote
Zendesk - Custom Data Actions
By AppFoundry Community
(13)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 69% Mid-Market
    • 15% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk - Custom Data Actions features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Ease of Admin
    Average: 8.6
    9.8
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    257 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
  • Financial Services
Market Segment
  • 69% Mid-Market
  • 15% Enterprise
Zendesk - Custom Data Actions features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.8
Ease of Admin
Average: 8.6
9.8
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
257 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Zendesk - Custom Data Actions Reviews
Filters
Filter
Clear Filter
More Filters
Avg. Customer Review
Sort by
Clear All
Clear Filter
More Filters
Avg. Customer Review
Sort by
Clear All
234 Listings in Genesys AppFoundry Marketplace Available
  • Sort By:
    Popularity