14 Teleopti WFM Integration Reviews
What I love about Teleopti is that we can easily check your task from time to time, it's easy for us to file a PTO, we can also access it outside the company premises. Review collected by and hosted on G2.com.
filing a leave sometimes approved by the system itself however no cap allocation thats why they´re canceling it manually Review collected by and hosted on G2.com.
The interface is fairly streamlined and easy to use. Navigation to creating new forecasts, schedules, etc is very easy and straight forward and there is a lot of good functionality in the system that you see across multiple WFM platforms. Review collected by and hosted on G2.com.
There are a lot of small fields that have large impacts to your forecasts and planning, and the system does not do a good job of highlighting the ins and outs of all of those fields so that you know what to change and what to edit. It can be confusing to trouble shoot the system if there are errors, and it seems that there are no internal checks in the system to make quality/consistency visible at a glance. Reporting seems limited and is not easily accessible and is lacking a broad depth of reports that you'd see with a product like IEX or Aspect. Review collected by and hosted on G2.com.
Teleopti WFM is used in my organization for scheduling and forecast. I like that Teleopti has a mobile version. As such, users can check their schedule from home and also submit shift exchange, vacation, or absent requests. I like that Teleopti has a desktop notification that alerts user whenever it's approaching their Break/Lunchtime or if any change has been made to their schedule.
The reporting part of teleopti is very detailed and breaks down all aux that agents were coded as such as SICK, LATE, NCNS etc Review collected by and hosted on G2.com.
There is nothing about Teleopti that I currently dislike at the moment Review collected by and hosted on G2.com.
I love that Teleopti is accessible outside of the workplace. Agents can access Applications from their mobile devices or at home.
Agents can view their schedule, Accept or request shift exchange, and also able to report absent Review collected by and hosted on G2.com.
There is nothing that I dislike about Teleopti, and It works perfectly for my organization Review collected by and hosted on G2.com.
The ease of use and the ability to create employee schedules within a matter of seconds despite complex business rules and employees shift preferences. Review collected by and hosted on G2.com.
There is nothing about Teleopti that I dislike. Its a great tool for scheduling and reporting Review collected by and hosted on G2.com.
The history of the customer is good to have, like if the customer has an existing order with us. It is always good to know if there are past orders with us to be able to see the history. Review collected by and hosted on G2.com.
Space, I need more space. I like to be more open. It would be nice to have more information but in less space. Also, the chats are not stopped. They keep coming and do not go way. I wish there was a chance to close them out by just pushing a button. It is always nice. I am happy that the information is just at our finger tips. Review collected by and hosted on G2.com.
Teleopti has really helped make it easy to be able to view your scheduled activities as well as request changes when needed. The ability to view others' schedules as well has been helpful for when you need to see if a person is working on the day making collaborations easier. Review collected by and hosted on G2.com.
It would be nice if overtime availability could be listed so it would make it easier for agents to request overtime and know how many slots are remaining. Review collected by and hosted on G2.com.
What I like most about the service is that I get to see my schedule on time. Review collected by and hosted on G2.com.
I have nothing to dislike about the service of teleopti Review collected by and hosted on G2.com.
Teleopti WFM Integration has made it quick and easy to complete our monthly forecasting and make intraday adjustments to schedules. We had a lot of trouble before and had almost no forecasting, so we never knew what was coming! Being able to adjust breaks and scheduled activities quickly throughout the day using the Intraday tab has made it a lot easier to ensure our off phone activities are where they should be during the day. Review collected by and hosted on G2.com.
Our Teleopti Solution is not updated; we are currently on the 8.9 version, making it challenging to follow help videos or even use the features offered to help our center as some of the features are a lot more manual than their newer counterparts. Review collected by and hosted on G2.com.
I like that I can see my schedule and the schedule of all of my teammates. Review collected by and hosted on G2.com.
I don't like that are limited options for time off. Review collected by and hosted on G2.com.
