--- title: ZOHO CRM CONNECTOR Reviews meta_title: 'ZOHO CRM CONNECTOR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how ZOHO CRM CONNECTOR works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 21 scale: '5' date_modified: '2026-07-07' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # ZOHO CRM CONNECTOR Reviews **Vendor:** Softphone.it **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.3/5.0 **Total Reviews:** 21 ## About ZOHO CRM CONNECTOR The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework. ## ZOHO CRM CONNECTOR Reviews ### 1. Very user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** ethon j. | Patient Outreach Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about ZOHO CRM CONNECTOR?** Ease of use and offers a variety of features **What do you dislike about ZOHO CRM CONNECTOR?** No much to diuslike...however thewre is always room for improvement **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** It communicates very well with our dialer phone system allowing agents to make calls from zoho faster ### 2. Future of business tools **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik U. | Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Zoho connect is the best communication tool which helps to be in touch with all our co works, as this is so user friendly you can easily access all of its options **What do you dislike about ZOHO CRM CONNECTOR?** For the last three years, I have been using it and never felt any major modification required in this tool **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** helps to connect with all co works and helps to share moments of work and achievements ### 3. Previous Salesforce customer **Rating:** 3.0/5.0 stars **Reviewed by:** Janire R. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Mass update options through Zoho sheet. Blueprint functionality to automate processes like opportunity creation and make sure it is standard through your organization. **What do you dislike about ZOHO CRM CONNECTOR?** Reporting is a bit confusing sometimes, very slow support response, difficult to integrate to other platforms, ticketing system not integrated. **Recommendations to others considering ZOHO CRM CONNECTOR:** Check if you can integrate with your current solutions and take into account that the ticketing system is not fully integrated. You will need to login separately to have all the functionalities. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** We have been able to export the data through API to Gainsight. ### 4. Best to manage end - end Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Harish H. | Inside Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about ZOHO CRM CONNECTOR?** We can manage end-to-end sales in the sales tracker. As a sales professional, I'm able to create a funnel that segregates the bottom line of deal closes shown clearly in the Sales Tracker. Sales leaders also have a look at the quarterly/monthly/yearly sales analysis. **What do you dislike about ZOHO CRM CONNECTOR?** When the user searches for the name in the search engine, it will not be available in the history. We can't import files in excel. We can export contacts only in CSV. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** We can import our database into the CRM. It helps us to manage the prospect/lead stage. According to that, I'm able to follow up the leads. It helps me to less my time consuming. ### 5. Best For Handling Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Veera R. | Business Head, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2022 **What do you like best about ZOHO CRM CONNECTOR?** It has a variety of apps and functions that are helpful for sales, marketing, and customer service. Although originally designed as a platform to manage customer relationships and speed up sales, CRMs are now used for many other purposes. Ii **What do you dislike about ZOHO CRM CONNECTOR?** Comparing this tool to other tools, it has fewer features. UI design is not that good comparatively other CRM. But, It is good for enhance the business. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** In most cases, we seek to resolve the Customer Complaints. It is easy to use. It will be useful to follow the customer and keep in touch with them. ### 6. Customer oriented and customizable CRM tool **Rating:** 4.5/5.0 stars **Reviewed by:** sarath k. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Zoho CRM AI helps to automate bulk no. of calls simultaneously and also updates the status of the calls dynamically. It also has the features to send wattsapp messages from console without saving contacts **What do you dislike about ZOHO CRM CONNECTOR?** It would be better if we have remainder dashboard with more filtering capabilites **Recommendations to others considering ZOHO CRM CONNECTOR:** Best CRM tool in industry with budget friendly **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** It helps to narrowdown the profile and lead status and also has ability to take notes of conversion with leads which helps to get the background of specific leads. ### 7. 10/10 Recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Kalyani B. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Very easy to use, good support and excellent team at Zoho **What do you dislike about ZOHO CRM CONNECTOR?** Sometimes getting support from the team becomes difficult because different teams cater to different apps. Integration becomes a tad bit difficult. **Recommendations to others considering ZOHO CRM CONNECTOR:** Understand your requirements and chart them out first, before rolling out. Because all of the apps are integrated and then it becomes to easier to monitor the enter pipeline, rather than just sales, or just one vertical of your business. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Understanding and Analyzing the Sales pipeline, both for B2B and B2C customers, leading to more conversions and Cost savings in the process ### 8. Scalable Integrations **Rating:** 3.0/5.0 stars **Reviewed by:** Sourav H. | Junior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Helps in seamless integration, and could be very handy in case of migrations from legacy system to Zoho CRM and otherwise. Pricing model is flexible and reasonable **What do you dislike about ZOHO CRM CONNECTOR?** Even for the enterprise edition, there is a ceiling on the number of requests per day for an organization. Developer community is smaller compared to Salesforce **Recommendations to others considering ZOHO CRM CONNECTOR:** Though there are strong contenders in this segment, it is a potential choice **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Sales process can be synchronized if there are external systems involved. The scalability of API provided is capable of catering the day to day needs of the entire order flow ### 9. Zoho CRM is very useful to manage contacts, leads. We are able to see details in very short time. **Rating:** 5.0/5.0 stars **Reviewed by:** Harish V. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about ZOHO CRM CONNECTOR?** We can track our contacts of the lead stage for the close deals in CRM. We can set an automatic reply system in the Zoho CRM. **What do you dislike about ZOHO CRM CONNECTOR?** I didn't see any disadvantage in the CRM. **Recommendations to others considering ZOHO CRM CONNECTOR:** They are doing good. No advice from my side **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** I reached out to clients at the right time for scheduling the mail in the CRM. IT will automatically sends mails to the clients and it also segregate the mails with read, open, and responded ### 10. Zoho CRM is friendly connector even if we struck in anywhere support will resolve ASAP 24*7 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Support response is the best one in CRM connector.If in case you see an problem immediately they will response it and resolve it ASAP. Even if are in maintanence that is also they convey **What do you dislike about ZOHO CRM CONNECTOR?** UX needs to some improve for normal user.Initially difficult to handle that user experience for normal user. So my suggestion to post videos for normal users. Zoho CRM price seems high compared to compete CRM like Apptivo **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Easily switch from another CRM data to Zoho CRM.No data loss during this migration one. So Easy to retrieve my user data without loss.One mot interesting fact is no errors during migration of larger set of data. ### 11. Very modern, user-friendly CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about ZOHO CRM CONNECTOR?** It was very easy to learn how to use this CRM. It is very user-friendly and navigating across different sections of the platform was very straightforward. No fancy features really but has all the essentials. **What do you dislike about ZOHO CRM CONNECTOR?** Just about every day I used this CRM, there are pop-up windows in the lower right corner of the screen of call boxes that just linger even though they should never have been there to begin with. Sometimes, they even block out so much of the screen it's difficult to click on what action feature you are trying to do. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** This has been a great CRM that has effectively enabled me to manage my client book of business and store history of interactions with those clients as well as set statuses for each client. ### 12. Zoho Satistfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Neel Kamal S. | SEO-Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about ZOHO CRM CONNECTOR?** User interface, customer support and the rest. **What do you dislike about ZOHO CRM CONNECTOR?** Nothing from my end.All is good to go go. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Project management and customer relationship management. These are two major things that i use Zoho for. And definitely by using these services my team productivity rate has dramatically changed. ### 13. Have 7+ years of exp in IT with the specialization in Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh G. | Application Development Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Less issues and following the standard across the development. Quicker turn around **What do you dislike about ZOHO CRM CONNECTOR?** Bugs and turn around time to fix the issues. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Quicker turn around and standard exception from connector rather than the API development. It increased productivity and reduced the development time of each resource. ### 14. Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Gershon M. | Assistant Manager - CRM, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about ZOHO CRM CONNECTOR?** It is user friendly and helpful for streamlining the process without any hassle. **What do you dislike about ZOHO CRM CONNECTOR?** Downside is app crashes sometimes and it is really disappointing. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** I don't need to search for data when I have it in my mobile Easy to maintain and monitor ### 15. Appreciation on Innovation **Rating:** 4.5/5.0 stars **Reviewed by:** Karthick V. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about ZOHO CRM CONNECTOR?** It provides excellent database which is great to use and manage all the sales record. Also, pricing plan is too good. **What do you dislike about ZOHO CRM CONNECTOR?** Limitation in Features comparing to other tools. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Usually, we try to resolve the Customer Complaints. It is user's friendly. ### 16. Great to manage business as a whole. It has everything you could ever need. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about ZOHO CRM CONNECTOR?** The versatility of the Zoho ecosystem. You can do pretty much anything you need to for your business with Zoho. From marketing to sales, it has plenty of tools to be used. **What do you dislike about ZOHO CRM CONNECTOR?** Since it is very extensive, it does have quite a learning curve to be able to make the most off of it. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** It is the only platform we use to run our business. Marketing and sales efforts all live in Zoho, and that;s only part of what we use it for. ### 17. Best CRM Tool in Market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Automation of day-to-day tasks, managing huge customer transactions and accurate predictability. **What do you dislike about ZOHO CRM CONNECTOR?** Programming language used for built application is not great. UI also not rich. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** I resolve customer complaints with the help of score leads. It is very useful on fixing the issues. ### 18. It is really good and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about ZOHO CRM CONNECTOR?** It is user friendly, easy to use and has lot of features added **What do you dislike about ZOHO CRM CONNECTOR?** I don't see any disadvantages with the Zoho CRM connector **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Ease to access the features of Zoho CRM connector. It is like plug and play and we don't need to worry about the functionality ### 19. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Come’s with reports you need and create your own reports and the support is super knowledgable and ready to assist with anything you need. **What do you dislike about ZOHO CRM CONNECTOR?** Want a better way to get support faster. **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Completely manual input – no smart tools for form filing ### 20. It was good . We have used it extensively **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about ZOHO CRM CONNECTOR?** Easy to use. Clear understanding of the concept. I like it the most **What do you dislike about ZOHO CRM CONNECTOR?** Better documentation would be more helpful **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** We are enhancing the our CRM system. So we have refrence of our crm ### 21. User Friendly, and easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2021 **What do you like best about ZOHO CRM CONNECTOR?** Efficient, data analytics and development **What do you dislike about ZOHO CRM CONNECTOR?** There is nothing that I dislike about Zo **Recommendations to others considering ZOHO CRM CONNECTOR:** Its cost effective solution to the problems **What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you?** Well I am using it Zoho CRM for deals finalising and data analytics ## ZOHO CRM CONNECTOR Discussions - [USE of Data science based cutting edge technologies??](https://www.g2.com/discussions/use-of-data-science-based-cutting-edge-technologies) - 1 comment, 1 upvote - [What does Zoho CRM integrate with?](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) - 1 comment - [View ZOHO CRM CONNECTOR pricing details and edition comparison](https://www.g2.com/products/zoho-crm-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-09+18%3A45%3A13+-0500&secure%5Bsession_id%5D=df4036c3-1834-4eec-8229-2cb4e28e0e2d&secure%5Btoken%5D=de7dc03836852926c5676679d7caed85aa053bec99a2b4371eaa4a162131b4fd&format=llm_user) ## ZOHO CRM CONNECTOR Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making