# Lightico Reviews **Vendor:** Lightico **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.8/5.0 **Total Reviews:** 369 ## About Lightico 🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting documents, payments, in any channel. ⭐ With ad-hoc documents, pre-formatted templates, and document workflows. ⭐ Via Text/SMS or email (eliminate needless 'envelope' expense)- get e-Signatures on the spot. ⭐ Use through an API or stand alone. Integrations include Salesforce, Glia, Sapiens, NICE, Genesys, Talkdesk, Amdocs, Microsoft Dynamics, ZOHO, Zapier. ⭐ Bank grade security & compliance (HiPAA, ISO27001, eIDAS, eSign Act, SOC2,PCI-DSS...) Watch what one of our customers has to say here: https://www.youtube.com/watch?v=iqIbACPsnrY ## Lightico Reviews ### 1. Lightico is an amazing work tool which makes the job easier and ensures no information is missed out **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Loyalty, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Lightico?** I love the way I can present to my customer the details of the plan they are agreeing to so that they can take the time to read through the details and agree to the package. I also feel the customer has a better experience as they don't have to listen to terms and conditions being read out to them **What do you dislike about Lightico?** The only downside of Lightico is when a customer has no internet access or does not feel confident logging on to the link to accept the terms. This only happens on the rare occassion **What problems is Lightico solving and how is that benefiting you?** I have no compliance issues as all the information the customer needs to be informed of is on the slides. The customer understands the information easier as everything is clearly displayed ### 2. So accessible and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Tara N. | contact centre sales, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Lightico?** The ease of use. The option to resend the documents to a different text/email in the process without starting from scratch. The option to send pictures and messages via the chat link. So convenient and accessible Thank you for making our job easier, not having to read out everything word by word now. **What do you dislike about Lightico?** Merely customer feedback: The link/website does not work on landscape mode on a tablet, and therefore, the customer is demanded to turn the device into portrait mode. Without cookies enabled also, the website does not operate. The text sizes are extremely small and although there are options to increase the screen size/zoom in; this minimizes the accessibility/ functionality of the file. **Recommendations to others considering Lightico:** Absolutely do it! Makes your job so much easier. **What problems is Lightico solving and how is that benefiting you?** Terms and conditions not needing to be read out over the phone word for word and instead of sending them out via a link/document for customers to approve, which improves customer accountability and time efficiency. ### 3. A great plugin for your Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Joe D. | Family Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Lightico?** I can quickly start a pre-plan session with my contact, and attach a document from my computer for the person to sign. My Client will receive a text and can sign on her phone. I will receive an email notification that the client has signed along with the signed document. The best thing is the document will be attached to my contact details in salesforce automatically. **What do you dislike about Lightico?** I'm not able to start multiple pre-plan sessions at the same time. I would love to send the documents to various clients simultaneously. This might be something that I'm not aware of how to do **What problems is Lightico solving and how is that benefiting you?** My organization is using Salesforce on a day-to-day basis. I have over 100 clients on my caseload and other staffs might have more. I need to have my clients sign different forms almost every day. Lightico makes it really easy to collect signed document and place them in the contact record. ### 4. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne G. | Retentions Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Lightico?** Being able to show customers/clients the things your actually discussing. This service has completely revamped the way T&C's are completed and how sales are viewed. The multiple different options are what makes this system... i can use it to show people new devices which is all the more relevant now customers cant go into store! Anybody that wants something that is very easy to use, very customer friendly and effeciant need not look any further. Customer frequently state 'how fancy is this/how much easier to use'! **What do you dislike about Lightico?** there is absolutely nothing to dislike about lightico! The only issue i find with lightico is when connected to wifi/mob wifi the link doesnt always work, a customer sometimes has to switch between connections to ge the product to work **Recommendations to others considering Lightico:** I couldn't stress how good this service is! in my industry call handling time is a big thing, this has shorted call length and completely stream lined terms and conditions **What problems is Lightico solving and how is that benefiting you?** In my industry its hard to sell more unknown brands however being able to show customers the products, pricing and specifications its became alot easier to do! with covid and no devices to display in store the programme makes it easy for us to show a customer the devices we can either reccomend or the product that they are interested which will ulitmatly boost sales performance and open the customer base up to more choice ### 5. It gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Ari W. | Financial Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Lightico?** That for the most part, it is easy to view things the client has downloaded, and as long as it is working correctly, it is pretty straightforward **What do you dislike about Lightico?** Sometimes there are technical issues where clients cant verify information to access their portal. Other times they think they uploaded pictures but it never comes through. I run into a few issues also when having to send docs to multiple people. Maybe the main applicant can sign their portion and then the co applicant cannot. I also wish we could completely delete portals that were no longer in use. Sometimes we have to generate multiple portals for one person to get them access but then we have these first ones that will never be used and cannot be deleted. **Recommendations to others considering Lightico:** Only recommendation is to get familiar with the software and how it works. **What problems is Lightico solving and how is that benefiting you?** The problems that are solved is it gives us the ability to send and receive documents in a secure manner. We are fairly productive with Lightico and when the kinks are ironed out it is usually pretty smooth. ### 6. cookies, form designs **Rating:** 3.5/5.0 stars **Reviewed by:** Irene L. | Executive assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Lightico?** Pros are it allows share screen with customers to complete the form together, and it can request documents from customers. **What do you dislike about Lightico?** Some bugs when we use the app on mobile phone such as connection error, screen delay when clicking on the radio button on the questions, or cookies require customers to add, but customers do not want to accept cookies. Form designs are another issue that the panel is too small to navigate. **Recommendations to others considering Lightico:** NA **What problems is Lightico solving and how is that benefiting you?** form designs and user training are major issues that we need to work on for now. And some bug fixes too sometimes the screen has delay when I click on the radio button it's not responding. ### 7. Quick, simple and useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Darrell K. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Lightico?** Lightico is practical, useful and simple to use for both staff and customers. It helps bridge the gap that conversations over the phone have when discusssing contracts etc. **What do you dislike about Lightico?** So far there is nothing I have found that I dislike; I'm sure there are a few things that could be better but my usage so far has been smooth sailing without any apparent issues. **Recommendations to others considering Lightico:** Give it a try, it's quick to learn and useful. **What problems is Lightico solving and how is that benefiting you?** To put it simply, confusion. Using lightico when discussing contracts with customers so we can both see what we are discussing making the process easier while avoiding confusion. ### 8. Great system to use for customer to upload docs **Rating:** 5.0/5.0 stars **Reviewed by:** Julio O. | Sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Lightico?** How quick it is to send a link for the customer to have them upload their documents and being able to send to either their phone or email. The accessibility of it is great! **What do you dislike about Lightico?** Sometimes lightico can be glitching and my customers are either unable to submit the documents or i dont get a notification that the customer upload the documents. **What problems is Lightico solving and how is that benefiting you?** being able to give the customer option to send over their documents so i may be able to complete their application and get them an approval faster and efficiently. ### 9. JOE'S LIGHTICO REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Joe S. | Broadband Customer Service Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lightico?** I like that the application loads very quickly. The layout of the system is generally good, so it is easy to find your way around. I would recommend the service to other people. **What do you dislike about Lightico?** I think it would be good if the system stayed active for longer. At the moment it doesn't take long for the system to time out which means you have to keep re-loading it throughout the day. **Recommendations to others considering Lightico:** I would recommend the product. It works well and it's easy to pick up for new users. I am going to continue to use Lightico for my role when I upgrade and sell broadband contracts to our customers. **What problems is Lightico solving and how is that benefiting you?** I am helping customers efficiently check terms and conditions. They are able to sign contracts digitally so this saves time and money. It is also better for the environment than using paper forms etc. ### 10. The Lightico Process **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine J. | Teleservices Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Lightico?** The ease of use and how fast and accurate the form process is. **What do you dislike about Lightico?** Sending the forms could be a little confusing. Inviting the guest to chat when it looks like you've already submitted the form. That can be confusing for new users. **Recommendations to others considering Lightico:** Never Forget Your Login Information. **What problems is Lightico solving and how is that benefiting you?** Guest can now submit their authorization forms with ease instantly to complete their booking in their own time. It is convenient for customer service as well as for the guest. ### 11. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Branch Manager / Sales Agent, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Lightico?** I love that I have the option to send contracts through text or through email. I also like how fast and simple it is to send documents. **What do you dislike about Lightico?** The "enable cookies" message that customers receive sometimes. **Recommendations to others considering Lightico:** In my opinion, I prefer text over email. It's better to send documents through text because I've had customers try to search for the e-mail and have trouble finding it. **What problems is Lightico solving and how is that benefiting you?** I get documents signed right away. Many customers prefer text over email, and Lighttico gives you both options. ### 12. Great Service and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Shasta M. | Loss Mitigation Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Lightico?** I love the fact that I can send documents or request documents from a customer and it is easy to get the documents back in a secured site via text message. Customers find that this system is much easier to use, than the other automated document systems. **What do you dislike about Lightico?** There isn't anything that I don't like about the system. This system is very user friendly and has a very good ease of access for all. **Recommendations to others considering Lightico:** Lightico allows for secured information to be transmitted from consumer to company quickly and in a easy way via text message to the consumer's cell phone through this very user friendly system for all involved. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email. Customer's have an easier time using Lightico versus Docusign and seem to prefer to have the immediate access via text message. **What problems is Lightico solving and how is that benefiting you?** Being able to send and receive documents quickly between my office and customer. I can request the customer to complete a document and have it turned back to my company quicker than email or regular postal mail. Customers seem to like this system, as well, as they can send their needed documents back without any issues and having a secure site to protect their private information. ### 13. Love Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos D. | Insurance broker, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Lightico?** The most important factor in any application is ease of use, which Lightico blows out of the park. **What do you dislike about Lightico?** Need a way to directly talk to the customer who is signing. **Recommendations to others considering Lightico:** Always use pre-plan. It allows you to fill documents out before you send the text out to the customer. **What problems is Lightico solving and how is that benefiting you?** How slow it used to be to send documents for e-sign. ### 14. easy to use, great for customer contracts **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon P. | Shop Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about Lightico?** i like the fact that you can send customer contracts with ease, very easy process to go through and it has very easy instructions for th e customers, much easier to do my job with lightico **What do you dislike about Lightico?** if i am been honest there is nothing i dislike about lightico, it all works perfectly fine. only thing i would change about lightico is the fact that you need to be logged in at the same time as the customer **What problems is Lightico solving and how is that benefiting you?** lightico makes signing contracts easier, before lightico we would have to verbally read all of our terms and conditions out to the customer, with lightico all we have to do is send a chat, and help them through it ### 15. Great tool to expedite customer service, **Rating:** 5.0/5.0 stars **Reviewed by:** Erma V. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Lightico?** The most helpful thing about Lightico is the fast turnaround time, and the upside is that you are giving your customer an easy way to respond quickly and efficiently **What do you dislike about Lightico?** There is nothing so far that I dislike about Lightico **Recommendations to others considering Lightico:** If you need a quick response by a customer or need documents signed this is the way to go **What problems is Lightico solving and how is that benefiting you?** Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties ### 16. CLIENTS ACTUALLY LIKE IT!! **Rating:** 5.0/5.0 stars **Reviewed by:** Baily L. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Lightico?** It is very fast and easy to set up and send to our clients. **What do you dislike about Lightico?** Only thing I dislike is I would love a way to communicate with clients through the Lightico system. **What problems is Lightico solving and how is that benefiting you?** Our clients are able to sign right away, so I have fewer issues gathering signed documents for our company. ### 17. Great alternative to docusign **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Lightico?** The product is very versatile and has the ability to integrate with our inbound phone system. The tool is robust and offers the ability to service many things to our team. **What do you dislike about Lightico?** Overall there is not a thing that we dislike. Some items do require professional services to assist with but overall, the product is fairly robust and offers an easy-to-use document verification tool. **Recommendations to others considering Lightico:** Give it a try. **What problems is Lightico solving and how is that benefiting you?** Offers the ability to send real-time documents to customers vis email and sms for review and signature. This increases our efficiency and helps with PCI compliance as nothing is printed. ### 18. Very helpful app **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun M. | broadband technical advisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lightico?** I like how easy it is to go through T&C's with customers, making speaking it a lot easier. Customers also have to agree to each section on the app. **What do you dislike about Lightico?** I'm not too fond of the fact that it can be a little slow to load. **Recommendations to others considering Lightico:** It really is an amazing tool for any company dealing with contracts. **What problems is Lightico solving and how is that benefiting you?** I use it for T&C's in contracts. This makes it so that the customer can read through and not miss any information. ### 19. Difficult for people to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Lightico?** Good to be able to share document in full, seems very straightforward for customer to use in terms of opening the chat, simple enough to use and the accessibility options seem pretty good **What do you dislike about Lightico?** Difficult to navigate document on a phone, can't rotate phone, seems quite glitchy when trying to zoom etc, would be nice to be able to put document together before starting chat. Would hope something like this would be quicker than reading the details over the phone. **Recommendations to others considering Lightico:** It does what it is supposed to do **What problems is Lightico solving and how is that benefiting you?** As mentioned above, it helps with not having to read a load of text to a customer, will have to use it more to find out if there are any beenfits I'm perhaps unaware of ### 20. TIME SAVING!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Lightico?** its really really time saving and the customers are extrmely happy bedcause they arent always listening to every word that we say when reading the ts and cs in there **What do you dislike about Lightico?** basically sometimes when i am placing an order for the customer, it makes me have to start the order again because it is being laggy and keeps flickering, which isnt too bad **Recommendations to others considering Lightico:** 100% use it, it makes it faster for you most importantly, the customer has a better experience and it is just excellent in general. **What problems is Lightico solving and how is that benefiting you?** benefits are that it is time saving and good for the customer to get the order done nice and quickly without having to wait for me to read terrms and conditions ### 21. Lightico review **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2020 **What do you like best about Lightico?** Ease of use with being able to have people sign with ease of their smartphone **What do you dislike about Lightico?** I do not like how it comes from a number that is unfamiliar to the customer. If we could mask the number to come from our office number that would be great! **What problems is Lightico solving and how is that benefiting you?** Many folks don't have the time to sign and being able to send them a text message make it very easy! ### 22. Very quick and effcient **Rating:** 4.5/5.0 stars **Reviewed by:** Sam C. | Sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Lightico?** Can give customers information effectivly and instantly keeping customers informed and up to date. It makes alot clearer for customers to see what is going on in the moment. I use lightico daily and allows me to get through my calls efficiently with quality allowing me to make more sales. Using lightico also reduces the amount of repeat calls coming into the business reducing complaints and repeat calls. There is lots of functions that are very useful such as the instant chat bar which allows you to type to customers and they can respond making communication very easy. Customers love it to being from a tech company makes us look very professional and as customers say " Truely stepping into the 21st centry" . **What do you dislike about Lightico?** The system has been abit laggy to begin with but looks to have been updated and is working so much better now. I have also noticed that when customers have been using this on mobile phones and tablets it tells them to rotate the device this doesnt always work and can be fustrating for customers. Also when they are using this on devices such as Mobiles and Tablets the writing can be quite small on the screen and hard to read. Does work veryu well on PC but customers are not always at home to be able to do this. Sometimes when you paste something on to the document it doesnt paste it in the right place on the document. **Recommendations to others considering Lightico:** Very easy to use would deffo recomend **What problems is Lightico solving and how is that benefiting you?** Having the customer be able to see what you are talking about is very useful when explaining benefits. Also being able to send terms and conditions to the customers keeps us compaliant and customer fully informed. ### 23. Absolutely love the system **Rating:** 5.0/5.0 stars **Reviewed by:** Mina S. | Loyalty advisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Lightico?** The ease of use and how efficient it is when dealing with customers, the customers can also download a copy of the terms and conditions which i find is very helpeful for them. It also saves me missing vital bits of info that i need to tell the customer and stops me from being brought up on non compliance etc. **What do you dislike about Lightico?** doesn’t feed back to work systems at all, doesn’t tell our order systems that lightico has been used and we have to wrie a note to confirm this. Customer doesnt always read the information as they tick the boxes too fast to be able to read it. Sometimes the client is not able to connect and then there is a lot of time wasted trying to get it to work before having to thenread the terms and conditions anyway. **Recommendations to others considering Lightico:** Ensure all info is correct when entering it into lightico. Make sure that the customer is aware that they need to approve all pages as sometimes people dont realise that they need to. **What problems is Lightico solving and how is that benefiting you?** The customer can see everything they are agreeing to in front of them rather than me reading it out. they tend to take in the info a lot more. Another benefit i have realised is that it gives the customer more information regarding the home moves and 4g mini hub when they are moving etc. ### 24. Easy to Use- Way of the future **Rating:** 4.5/5.0 stars **Reviewed by:** Amber M. | Dealer Funding Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Lightico?** The simplicity. Functions are easy to use. Allows us to contact both customers and employers securley and in only a few simple steps. Most of out clients respond straight from their phones and images that are sent are uploaded instatly. Theres no more waiting for emails or fax to come through. Response times are cut in half and you can get responses from virtually anywhere. I recommend this system for all line of businesses. Its sucure and easy in every way. The possibilities are endless for what you cn accomplish. There are no limits to how many submission you can complete. You can send a text one minute and turn around send an email the same minute. **What do you dislike about Lightico?** Before the update, the system would lag a little. But now has a new look and runs much more smoothly. Bright new look no latencey. It would be great if it were possible for our clients were able to respond to our secured tet messages that we send becuase there are times where they need help clarifying a request we've sent or if we do send a request through email or text they cannot respond and would have to end up calling which can sometimes cause delays. Even pre type message for them to choose from to ask questions or respond would be another great tip to make the system even better. **Recommendations to others considering Lightico:** Please do it! It's worth a try. **What problems is Lightico solving and how is that benefiting you?** Saves time with getting requested documents needed. Easy access for our clients to quickly respond from their phones. ### 25. Customers love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Dewi G. | Sales assitant, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2021 **What do you like best about Lightico?** Ease of use for the customer is completely amazing. I do find that even with the older generation, we do not get issues and that they can get along swimmingly with the software. LightICO is very simple to use when set up correctly, and then our customers can go through it struggle free, which is brilliant. Another amazing feature is that our customers can download documents whever they need them as the link stays active. Our customers can simply click the original engagement link which we have sent them, and get all the information they require. We use the system to get E-Signitures for our contracts which is really realible and convienant. **What do you dislike about Lightico?** Not many downsides as it is compatible with anything with a web browser so very happy overall, sometimes the software gets issues if the customer has cookies disabled but thats about it. **Recommendations to others considering Lightico:** I find lightico as an excellent product. The LightICO systems seem to improve both efficiency and ease of use throughout the sales process with both agents and customers. **What problems is Lightico solving and how is that benefiting you?** We used to read scripts for contracts to our customers, now we simple let them read it themselves and have the opportunity to download a copy after the fact is brilliant. We can also share images and links for the customers directly in the chat which is amazing for sales as the customer can view details of the devices before they commit to one. The software also allows for an E-Signiture, which is excellent as it performs a perfect contract between the business and the customers. ### 26. lightico makes life at bt that much better **Rating:** 5.0/5.0 stars **Reviewed by:** ryan c. | telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2021 **What do you like best about Lightico?** not having to read all the statements, and much better for customers getting off calls that much quicker and always customers are always really happy to not have to be on the phone for so long. also improves net promoter score aswell heping britsh telecom **What do you dislike about Lightico?** i wouldt say theres many downsides but maybe just the fact some customers dont understand opening the link and may find it challeniging but thats not lighticos fault as these people are mainly technophobes. **Recommendations to others considering Lightico:** i would always recomend lightico to helo with taking calls quicker and better experiance for customers leading to better life in work more bonus and better net promoter score **What problems is Lightico solving and how is that benefiting you?** saving myself and customers so much time and the hassle of reading hundreds of words and terms and consditions.also being able to take so many more calls in the day means making more bonus due to taking more calls and customers happeier to easyier to get a better net promoter score. ### 27. Very quick and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Mark F. | Broadband Tech Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Lightico?** The ease of use. Saves reading long scripts and makes the process much faster and smoother **What do you dislike about Lightico?** It can be a little tricky if customers' reception is poor, but this is no fault of the service. **What problems is Lightico solving and how is that benefiting you?** My handling time for calls has been reduced, and it makes things more transparent for the customer when they can read through documents at their own pace. ### 28. SO SO HELPFUL AND EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Lightico?** I love the fact that I can shpw my customer pitcures of the phones and products I also love the face that all the legal scripts are there so the cusotmer gets to save the documents themselves. the customer always are complenting that they get to use this as they dont have to listen to us to read the legal terms, we then get to buidl report with the customers while they are agreeing them. **What do you dislike about Lightico?** the only negatiave thing is that not all the products are there always - IE the add to plans that we offer or like the colous of the phone. **What problems is Lightico solving and how is that benefiting you?** The benefits are that the cusotmer gets to read them the terms without sounding like a robot. The customer gets to see the produccts so we are solving objections when the customer wants to go away and see the product . ### 29. Good product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Lightico?** I love the fact that it gives you the option to send the docs through a text message link. It's very helpful for customers who don't use e-mail! **What do you dislike about Lightico?** The only thing I wish changed is to be able to either shrink or enlarge the initial and signature rectangles. Sometimes the box is too big for the space available **What problems is Lightico solving and how is that benefiting you?** we are able to do more phone phone sales and document e-signatures because of the option to put the cell phone number rather than the e-mail. This really helps with customers who don't know how to use e-mail or simply don't have one. ### 30. Makes life a lot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Sian G. | T, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lightico?** That it saves you from reading all the terms and conditions and it's very straight forward to use. **What do you dislike about Lightico?** There aren't really any downsides, it works very well. **What problems is Lightico solving and how is that benefiting you?** It assists people in regrading so that they can read all the terms and conditions. Sometimes when you read them to people can zone out. It also makes things a lot quicker. ### 31. Excellent platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine S. | Product Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Lightico?** This is a user-friendly platform with easy-to-understand instructions. **What do you dislike about Lightico?** I cannot identify anything missing from this product **Recommendations to others considering Lightico:** I do not have any additional recommendations for Lightico. **What problems is Lightico solving and how is that benefiting you?** Benefits of using Lightico include increased engagement with consumers, testimonials, and other consumer feedback data. ### 32. excellent and secure **Rating:** 5.0/5.0 stars **Reviewed by:** courtney a. | broadband tech, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lightico?** easy to use simple instructions meaning its quick secure and trusting **What do you dislike about Lightico?** nothing much as a new user I have never had any issues with this application **Recommendations to others considering Lightico:** get some training on how to use its not as complicated as it may seem super easy **What problems is Lightico solving and how is that benefiting you?** helping with customer contacts terms and conditions clearly understandable and at customer satisfaction ### 33. Super helpful, and saves the voice from strain **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Lightico?** I like that it means I don't have to spend time reading aloud to the customer, as their reading speed may be faster than my talking speed, and I like how it quickly shows the status of where the customer is in the document. **What do you dislike about Lightico?** It can be a little useless when it comes to customers that don't feel confident using technology, but with some clear guidance, this can be turned around for the customer. **What problems is Lightico solving and how is that benefiting you?** Lightico stops me from needing to read through paragraphs of text aloud, when the customer could read in their head faster, which is a real time saver on calls. ### 34. overall very good but some minor changes would be better for customer **Rating:** 5.0/5.0 stars **Reviewed by:** Owen L. | sales agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Lightico?** the ease of which the customer can open the document and how simple to use it is **What do you dislike about Lightico?** can be incompatible with certain mobiles or say it is suspected spam **What problems is Lightico solving and how is that benefiting you?** agreeing deals with customers ### 35. The Lightico Experience is Exceptional **Rating:** 4.5/5.0 stars **Reviewed by:** Tim B. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Lightico?** The Customer Interface is easy to Navigate. Best of all customers do not need to create a lightico account to sign their documents. The user Experience is crisp, clean and simple to use. So far I have nothing but positive feedback from the agents that I have trained on the platform. **What do you dislike about Lightico?** My biggest concern about the the platform includes mobile signage. You are unable to hold your mobile phone sideways to sign the docs with your finger. The mobile device needs to say in the vertical position or you get an error message. **Recommendations to others considering Lightico:** Lightico is a useful tool and very easy to set up. **What problems is Lightico solving and how is that benefiting you?** I am relatively new to lightico. I ran into some notification issues. My rep is working on solving them. An unrealized benefit would be the customer convenience portion that is just built in. ### 36. easy and simple to use makes like 10 times easy when dealing with terms and conditions **Rating:** 5.0/5.0 stars **Reviewed by:** james s. | sales advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Lightico?** the fact its so easy and straight forward **What do you dislike about Lightico?** sometimes it does not show full terms and freezes out **What problems is Lightico solving and how is that benefiting you?** making it easier for the customers to see the terms instead of hearing them ### 37. very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia A. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Lightico?** simple to use navigation of system is easy, helpful tips at the side of the system **What do you dislike about Lightico?** nothing at the moment I am enjoying using this new product **What problems is Lightico solving and how is that benefiting you?** Lightico takes away the reading of all the terms and conditions. The customer has to tick the boxes, and everything is completed ### 38. Lightico **Rating:** 5.0/5.0 stars **Reviewed by:** Akram A. | Business Service Support Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Lightico?** The features which is the best of all which gives you all information about the content. **What do you dislike about Lightico?** Nothing is disliked in the application and all is perfect. **What problems is Lightico solving and how is that benefiting you?** It gives the best way to communicate with customers to share the contract and the deal he is going to purchase, recontract, buy, etc. It also give the option to send consent on mail and on mobile via text as well. ### 39. lightico is a lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** lacy h. | CSR (customer service representative), Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Lightico?** I like how user friendly it is for both consumer and me. **What do you dislike about Lightico?** the signatures never line up... or people never sign straight. i wish there was a way for customer to just sign and then we can readjust. **Recommendations to others considering Lightico:** I strongly would suggest this for anyone company that needs signatures!! **What problems is Lightico solving and how is that benefiting you?** I am able to get signatures without haveing to wait on consumer to come in ### 40. Great Process Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Deondre B. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Lightico?** I love the ease of signing contracts and how it works **What do you dislike about Lightico?** The only thing I dislike is the fact we can not tab through the contract as the vendor **Recommendations to others considering Lightico:** This is a great tool and very useful but remember information in is information out **What problems is Lightico solving and how is that benefiting you?** The problem that has been solved is not having to have stacks of paper contracts ### 41. Lightico Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lightico?** the ability to send all Ts and cs to the customer eliminating the need to read them out **What do you dislike about Lightico?** there aren't any things i dont like about the product, i think it is fir for purpose and easy to use **Recommendations to others considering Lightico:** definitely use! makes life so much easier in terms of getting information accross to customers **What problems is Lightico solving and how is that benefiting you?** reading Ts and Cs to the customer - sending over a downloadable copy is fantastic and covers all bases with everything the customer needs to know ### 42. Lightico makes the day at work fly by with it's easy acessability and proffesional lay out. **Rating:** 5.0/5.0 stars **Reviewed by:** jamie r. | Sales and retentions advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Lightico?** Easy to use and makes everything so seamless, cutting talk time and any customer and colleague frustration, slashing these by more than half helping everyone from the business to the consumer. The layout is ultra-easy to learn and input methods are amazingly simple to teach to new starters as well which makes the business as a whole work much more easily. I enjoy teaching new people about Lightico and comparing to previous methods we have used for document signing purposes Lightico always comes out ontop as the most efficient and professional method. **What do you dislike about Lightico?** There is absolutely nothing to dislike about Lightico, it is a perfect tool for enhancing your business. **Recommendations to others considering Lightico:** Amazing love it **What problems is Lightico solving and how is that benefiting you?** Problems Lightico solves consumer colleagues and business frustrations. Also Lightico adds an air of professionalism to every transaction. Benefits are not limited to customer satisfaction meaning higher NPS. Happier staff due to times been cut down massively on calls helping everyone to get a quicker, easier customer journey. ### 43. Easy, time-saving and secure **Rating:** 5.0/5.0 stars **Reviewed by:** Lee M. | Consumer Sales Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Lightico?** The speed at which you can assist a customer to read through and accept the terms and conditions of a sale (even on multiple products). This makes the whole sales process much smoother and less tedious for a customer. It is easy to use, even with the most technophobic of customers **What do you dislike about Lightico?** There isn't really anything to dislike about Lightico. It saves us, and the customer, time and is very easy to use. **What problems is Lightico solving and how is that benefiting you?** As outbound agents, we often have to prove to a customer that the call is genuine. This can be overcome with a text from Lightico. The professional design and ease of use shows the customer that they can trust that the call and sale/offer is genuine ### 44. time saving, awesome and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Lightico?** i love how lightico helps me to build that relationship with a customer because i can show them the phone and talk with them about it and also it helps me because i know i am always being compliant **What do you dislike about Lightico?** i dont dislike any part of lightico it helps me all the time and allows me to not have to read scripts **What problems is Lightico solving and how is that benefiting you?** i use lightico to show my customers their phones and, also i use it in order for my customer to be able read t&c's and select marketing preferences ### 45. lay out is fantastic works well doesnt crash works an utter treat makes my job easier powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Lightico?** layout is easy to use and navigate well works perfectly. the layout how quick and efficient the process is easy to log in user friendly process runs smoothly doesn't glitch or lad during the process making my job much much easier to complete and be able to take more calls and also submit more lightico orders for review. I like the fact that on the right hand side of the Lightico site you can view all your previous accounts or orders created so I can the names of the customers I've spoken to to check back up on the order in case I need a contact detail for that customer. I like how it looks very customer friendly and very engaging in regarding to being really easy to use. system an organized collection of parts (or subsystems) that are highly integrated to accomplish an overall goal. The system has various inputs, which go through certain processes to produce certain outputs, which together, accomplish the overall desired goal for the system. •Real Time Data. Through having integrated information in one system, all of the data is up to date. ... •Better Communication. ... •Reduced Risk of Errors. ... •Greater Productivity. ... •One Secure Location. **What do you dislike about Lightico?** having the line and broadband part separate from one another should be line then broadband together as 1 not lag so much when sending the confirmation link to the email when ever I do a case I send it to mobile number as the email takes like 5 minutes to process for the cx to receive it to review her package over the phone. mobile is lot quicker to be sent, not really much else I dislike with the system as it does pretty much everything that is needed. what I don't like is the layout on the text message when it comes through the customers sometimes struggle to see the text to read it and sometimes sends it twice and they end up clicking the wrong link. i don't like how the system shows it to the customer when they view the confirmation no real problems with the system and how it works and operates i could say it be quikcer if we didnt have to imput all the information of a package for the cx to see if i could link with my work PC it would be ,much easier. •May not be suitable for specific task. •There is less control over the quality of works and service of the software. **Recommendations to others considering Lightico:** don't go anywhere else great website keep up the fantastic job simple process lets you do more than needed for my job role entails me to do on a daily basic and hit one of my target to stay compliance clear and precise for the customers to read and see. I would recommend this website for use as it is quick and simple with great benefits as such reasons highlighted below layout is easy to use and navigate well works perfectly. the layout how quick and efficient the process is easy to log in user friendly process runs smoothly doesn't glitch or lad during the process making my job much much easier to complete and be able to take more calls and also submit more lightico orders for review. I like the fact that on the right hand side of the Lightico site you can view all your previous accounts or orders created so I can the names of the customers I've spoken to to check back up on the order in case I need a contact detail for that customer. I like how it looks very customer friendly and very engaging in regarding to being really easy to use. **What problems is Lightico solving and how is that benefiting you?** no problems all works fine not glitches or crashing seamless use. problem solving not having to ready full product terms and conditions but cx has to approve it themselves makes the calls a lot quicker and much more smoother and less time consuming for the customer and business. more stream line system allows me to do my job more sufficiently. no real problems with the system and how it works and operates i could say it be quikcer if we didnt have to imput all the information of a package for the cx to see if i could link with my work PC it would be ,much easier. cx wait time hold time reduces higher customer satisfasction better net protector scores cx leave happy quick and easy to use self manageable easy to use. ### 46. Lightico review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Lightico?** Easy to use the website, and excellent customer service. **What do you dislike about Lightico?** 1. Customers can get locked out of the doc once they've opened it. **Recommendations to others considering Lightico:** The rollout phase was our most challenging period w/Lightico. Since then, it has been a smooth process. **What problems is Lightico solving and how is that benefiting you?** Lightico offers several business solutions to assist the customer. Customers can receive documents via text or email. If multiple people are on a contract, you can have one received by email and the other by test. It's very convenient. ### 47. Reasonable but also bit complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Jamie M. | Sales advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Lightico?** Prefilled Documents with all info on Saves having to read from a script I also like that when we update our Terms and conditions it will change the document to reflect the changes Being able to retrieve previously signed documents being able to send a document to a cusotmer and then they can sign it when they want to rather than feeling like they have to do it there and then Most of the products we sell have the releveant documents for cusotmer to sign The signature document is nice and easy to use I like that the documents can be sent over both email and SMS. this makes it easy for the cusotmer to review and sign wherever they are **What do you dislike about Lightico?** Cant delete whole Words/Sentances (can only delete one character at a time) Some documents are either not there at all for products we sell or need adjusting to have the right info on for that product Sometimes the copy and paste doesnt work (Semms to be okay now though) Dont like that when we enter an address on a document it asks for this to be entered twice on the same document? Sometimes when you paste something on to the document it doesnt paste it in the right place on the document Some documents do not have enough room to type what needs to be typed in to the correct field **Recommendations to others considering Lightico:** be patient, you will get used to it **What problems is Lightico solving and how is that benefiting you?** being able to do E-signatures is good Being able to quickly find signed docs ### 48. Excellent way of visualising the experience of a sales journey for a customer. **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie F. | Sales Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Lightico?** I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer what they are buying, rather than going into it blind is amazing. The customer can see the specification of their new device and accessories, before saying yes or no. I enjoy how seamless this is to introduce to customers during a conversation. Customers have often commented on how enjoyable this is for their upgrade experience as they don't have to listen to someone talking them through the terms and conditions and it makes it more fun. Customers can also see for themselves any major changes to the terms and conditions rather than something being missed out being read to the customers. Customers can also refer back to the terms and conditions by calling us to check what they accepted back when they first took out their contracts, whereas a call recording with EE only lasts 3 months for GDPR purposes. It also helps with the disconnection process and we can remain compliant whilst talking a customer through how it all works. **What do you dislike about Lightico?** I dislike how some of the SIM only plans we sell to customers aren't available to send over, sometimes we have to read them, sometimes this isn't 100% compliant. This also makes the validations process harder to complete when the deals aren't sent through to a customer. **Recommendations to others considering Lightico:** I would recommend using Lightico for every sale, whether it be a mobile, tablet or broadband. It makes it easier for you as the user and the customer. **What problems is Lightico solving and how is that benefiting you?** The problems I seem to be able to diminish using Lightico are remaining compliant so it is easier for us to pass validations. It helps a customer understand their monthly payments and breaks down the cost, contract length, device, variant, colour and brand. I am able to deter confusion by referring back to Lightico for a customer who might not have been fully sure about their contract length for example. ### 49. Great system to make interacting with customers easy **Rating:** 5.0/5.0 stars **Reviewed by:** Nick W. | Customer Sales Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Lightico?** The simple layout which makes it easy for our customers to review and accept documents. Inviting customers is very easy and fflexible with both text and email message options. Seems to be very reliable and rarely have issues on the platform. The ability to show customers photos of products which is a great tool especially if a customer isn't confident searching for something themselves. Also proving useful with the pandemic and all of our retail stores being closed. **What do you dislike about Lightico?** Not always updated with new offers that we sell. Customers often coment when using a mobile device the text is small, so better optimisation for mobile users. Would be excellent if could link with sales systrems to pull the basket across rather than manually building every single offer. Means less room for user error. **Recommendations to others considering Lightico:** Explore the system so you can become familiar with all the different tools you can leverage to improve customer interactions. Use the support network when having issues or lacking knowledge of the overall system. **What problems is Lightico solving and how is that benefiting you?** Means that documents can be looked at in the future to prevent issues with deals agreed. Having a tool that allows us to show the customers the terms on their device rather than reading out long winded scripts. Also means a customer can take their time when reading through and they don't have to feel they are being rushed. This in turn leads to a better Net Promotor Score (NPS) which is a key metric in our industry. ### 50. The simplicity of life **Rating:** 5.0/5.0 stars **Reviewed by:** Simon M. | sales representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Lightico?** the speed the ease and over all customer experience is amazing, customer love it i love just makes sense to use it. its very easy to use and very fast the added extras of being able to seen the device picture, with the times were in and customers unable to see the device or get a real understanding we can send the ma picture with the basic information which is all a customer needs, the camera ,the memory the size of the device and there variation of colours it comes in and the pictures to go with it. gives the customer that piece of mind they need, and finally after all there t&cs have been confirmed the customer can save this for there own personnel use. **What do you dislike about Lightico?** could be an option to make it more colourful **What problems is Lightico solving and how is that benefiting you?** the time it takes to complete an upgrade/sale is so much quicker which gives a better customer experience, and that's what matters. ## Lightico Discussions - [How can i use this via an app on a PC software download?](https://www.g2.com/discussions/how-can-i-use-this-via-an-app-on-a-pc-software-download-a18a3282-75ac-472b-91b2-2843a6bffa36) - 1 comment, 1 upvote - [Is there any hope to expand to other comapnies with lightico?](https://www.g2.com/discussions/31793-is-there-any-hope-to-expand-to-other-comapnies-with-lightico) - 1 comment, 1 upvote - [what is the best way to get around the cookies issue?](https://www.g2.com/discussions/31741-what-is-the-best-way-to-get-around-the-cookies-issue) - 1 comment, 1 upvote - [How often will Lightico be updated with any fixes?](https://www.g2.com/discussions/27681-how-often-will-lightico-be-updated-with-any-fixes) - 1 comment - [View Lightico pricing details and edition comparison](https://www.g2.com/products/lightico/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+17%3A54%3A31+-0500&secure%5Bsession_id%5D=8bc1da01-89a5-4cc8-a86e-49be03d90c34&secure%5Btoken%5D=f1aa65d3e1205b37606ee0b95964f5231aef28ea21c5a56d82df541329c0fc3c&format=llm_user) ## Lightico Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Data Extraction** - Entity Recognition - Text Classification **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Lightico Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,513 reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 4.4/5.0 (1,016 reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - 4.7/5.0 (2,212 reviews)