Lightico Reviews & Product Details

I love the way I can present to my customer the details of the plan they are agreeing to so that they can take the time to read through the details and agree to the package. I also feel the customer has a better experience as they don't have to listen to terms and conditions being read out to them Review collected by and hosted on G2.com.

The only downside of Lightico is when a customer has no internet access or does not feel confident logging on to the link to accept the terms. This only happens on the rare occassion Review collected by and hosted on G2.com.

The ease of use.

The option to resend the documents to a different text/email in the process without starting from scratch.

The option to send pictures and messages via the chat link.

So convenient and accessible Thank you for making our job easier, not having to read out everything word by word now. Review collected by and hosted on G2.com.

Merely customer feedback:

The link/website does not work on landscape mode on a tablet, and therefore, the customer is demanded to turn the device into portrait mode.

Without cookies enabled also, the website does not operate.

The text sizes are extremely small and although there are options to increase the screen size/zoom in; this minimizes the accessibility/ functionality of the file. Review collected by and hosted on G2.com.

I can quickly start a pre-plan session with my contact, and attach a document from my computer for the person to sign. My Client will receive a text and can sign on her phone. I will receive an email notification that the client has signed along with the signed document. The best thing is the document will be attached to my contact details in salesforce automatically. Review collected by and hosted on G2.com.

I'm not able to start multiple pre-plan sessions at the same time. I would love to send the documents to various clients simultaneously. This might be something that I'm not aware of how to do Review collected by and hosted on G2.com.

Being able to show customers/clients the things your actually discussing. This service has completely revamped the way T&C's are completed and how sales are viewed. The multiple different options are what makes this system... i can use it to show people new devices which is all the more relevant now customers cant go into store! Anybody that wants something that is very easy to use, very customer friendly and effeciant need not look any further. Customer frequently state 'how fancy is this/how much easier to use'! Review collected by and hosted on G2.com.

there is absolutely nothing to dislike about lightico! The only issue i find with lightico is when connected to wifi/mob wifi the link doesnt always work, a customer sometimes has to switch between connections to ge the product to work Review collected by and hosted on G2.com.

That for the most part, it is easy to view things the client has downloaded, and as long as it is working correctly, it is pretty straightforward Review collected by and hosted on G2.com.

Sometimes there are technical issues where clients cant verify information to access their portal. Other times they think they uploaded pictures but it never comes through. I run into a few issues also when having to send docs to multiple people. Maybe the main applicant can sign their portion and then the co applicant cannot. I also wish we could completely delete portals that were no longer in use. Sometimes we have to generate multiple portals for one person to get them access but then we have these first ones that will never be used and cannot be deleted. Review collected by and hosted on G2.com.

Pros are it allows share screen with customers to complete the form together, and it can request documents from customers. Review collected by and hosted on G2.com.

Some bugs when we use the app on mobile phone such as connection error, screen delay when clicking on the radio button on the questions, or cookies require customers to add, but customers do not want to accept cookies. Form designs are another issue that the panel is too small to navigate. Review collected by and hosted on G2.com.

Lightico is practical, useful and simple to use for both staff and customers. It helps bridge the gap that conversations over the phone have when discusssing contracts etc. Review collected by and hosted on G2.com.

So far there is nothing I have found that I dislike; I'm sure there are a few things that could be better but my usage so far has been smooth sailing without any apparent issues. Review collected by and hosted on G2.com.

How quick it is to send a link for the customer to have them upload their documents and being able to send to either their phone or email. The accessibility of it is great! Review collected by and hosted on G2.com.

Sometimes lightico can be glitching and my customers are either unable to submit the documents or i dont get a notification that the customer upload the documents. Review collected by and hosted on G2.com.

I like that the application loads very quickly. The layout of the system is generally good, so it is easy to find your way around. I would recommend the service to other people. Review collected by and hosted on G2.com.

I think it would be good if the system stayed active for longer. At the moment it doesn't take long for the system to time out which means you have to keep re-loading it throughout the day. Review collected by and hosted on G2.com.

The ease of use and how fast and accurate the form process is. Review collected by and hosted on G2.com.

Sending the forms could be a little confusing. Inviting the guest to chat when it looks like you've already submitted the form. That can be confusing for new users. Review collected by and hosted on G2.com.