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Top Free Genesys AppFoundry Marketplace

Check out our list of free Genesys AppFoundry Marketplace. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Genesys AppFoundry Marketplace to ensure you get the right product.

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16 Genesys AppFoundry Marketplace Products Available
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Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,711 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Learn more
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.6
    7.9
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.2
Ease of Admin
Average: 8.6
7.9
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®

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Lightico
By Lightico
(369)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

    Users
    • sales advisor
    • sales
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 61% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lightico features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.6
    9.1
    Ease of Setup
    Average: 8.6
    9.5
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • EF
    I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer... Read review
    Verified User in Telecommunications
    UT
    Very intuitive, easy to use. Surprisingly easy. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lightico
    Year Founded
    2014
    HQ Location
    New York, NY
    Twitter
    @lightico
    2,801 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

Users
  • sales advisor
  • sales
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 61% Enterprise
  • 26% Mid-Market
Lightico features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.6
9.1
Ease of Setup
Average: 8.6
9.5
Ease of Use
Average: 8.6
EF
I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer... Read review
Verified User in Telecommunications
UT
Very intuitive, easy to use. Surprisingly easy. Read review
Seller Details
Seller
Lightico
Year Founded
2014
HQ Location
New York, NY
Twitter
@lightico
2,801 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®
Learn more
Appian
By Appian
(419)4.5 out of 5
View top Consulting Services for Appian
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Manager
    • Consultant
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a low-code platform that allows users to create and formulize complex business processes, adapt to new trends, and integrate with various systems.
    • Reviewers frequently mention the ease of development, speed of delivery, and the platform's adaptability to new trends such as AI, as well as its ability to empower local staff and provide a variety of features like automation and data fabrication.
    • Users experienced difficulties in tailoring Appian to certain business needs, handling large volumes of data, limitations in UI styles, lack of detailed documentation, and restrictions on excel while exporting.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.5
    Ease of Setup
    Average: 8.6
    8.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,274 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Manager
  • Consultant
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a low-code platform that allows users to create and formulize complex business processes, adapt to new trends, and integrate with various systems.
  • Reviewers frequently mention the ease of development, speed of delivery, and the platform's adaptability to new trends such as AI, as well as its ability to empower local staff and provide a variety of features like automation and data fabrication.
  • Users experienced difficulties in tailoring Appian to certain business needs, handling large volumes of data, limitations in UI styles, lack of detailed documentation, and restrictions on excel while exporting.
Appian features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.5
Ease of Setup
Average: 8.6
8.7
Ease of Use
Average: 8.6
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,550 Twitter followers
LinkedIn® Page
www.linkedin.com
2,274 employees on LinkedIn®
ProcedureFlow
By ProcedureFlow
(42)4.7 out of 5
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProcedureFlow features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Ease of Admin
    Average: 8.6
    9.8
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Shwetank D.
    SD
    The best feature is the Social collaboration wherein we can engage a whole team in offering their suggestions at the same time making the process... Read review
    CJ
    I think of Procedure Flow as a GPS for ANY company! You can document processes quickly and concisely, and anyone can make updates. I haven't found... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProcedureFlow
    Year Founded
    2015
    HQ Location
    Saint John, NB
    Twitter
    @ProcedureFlow
    372 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
ProcedureFlow features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.8
Ease of Admin
Average: 8.6
9.8
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Shwetank D.
SD
The best feature is the Social collaboration wherein we can engage a whole team in offering their suggestions at the same time making the process... Read review
CJ
I think of Procedure Flow as a GPS for ANY company! You can document processes quickly and concisely, and anyone can make updates. I haven't found... Read review
Seller Details
Seller
ProcedureFlow
Year Founded
2015
HQ Location
Saint John, NB
Twitter
@ProcedureFlow
372 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Learn more
Brightmetrics
By Brightmetrics
(129)4.9 out of 5
Save to My Lists
Entry Level Price:Starting at $7.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brightmetrics features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    AH
    The service. I was having trouble figuring out how to generate some specific data. So I sent their support team an email about the report I wanted... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brightmetrics
    Year Founded
    2010
    HQ Location
    Petaluma, California
    Twitter
    @brightmetrics
    367 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Brightmetrics features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.5
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Verified User in Hospital & Health Care
AH
The service. I was having trouble figuring out how to generate some specific data. So I sent their support team an email about the report I wanted... Read review
Seller Details
Seller
Brightmetrics
Year Founded
2010
HQ Location
Petaluma, California
Twitter
@brightmetrics
367 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Learn more
Creovai
By Creovai
(146)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 66% Mid-Market
    • 19% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Admin
    Average: 8.6
    8.5
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Richard R.
    RR
    We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
    Verified User in Telecommunications
    UT
    I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 66% Mid-Market
  • 19% Enterprise
Creovai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Admin
Average: 8.6
8.5
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Richard R.
RR
We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
Verified User in Telecommunications
UT
I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
2 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Eccentex AppBase
By Eccentex
(4)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eccentex provides a low-code platform for digital business. Eccentex’ s flexible, cloud-architected software – built on its unified AppBase Platform – empowers people to rapidly deploy and easily exte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eccentex AppBase features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Banking
    AB
    It's a tool which can take your business with automation to a new heights and will leave a better experience for your customer Read review
    CC
    I like technical support of the system, configure and run programs in the cloud. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eccentex
    Year Founded
    2006
    HQ Location
    Culver City, CA
    Twitter
    @Eccentex
    4,827 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eccentex provides a low-code platform for digital business. Eccentex’ s flexible, cloud-architected software – built on its unified AppBase Platform – empowers people to rapidly deploy and easily exte

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Eccentex AppBase features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Verified User in Banking
AB
It's a tool which can take your business with automation to a new heights and will leave a better experience for your customer Read review
CC
I like technical support of the system, configure and run programs in the cloud. Read review
Seller Details
Seller
Eccentex
Year Founded
2006
HQ Location
Culver City, CA
Twitter
@Eccentex
4,827 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Learn more
livepro Knowledge Management
By livepro
(73)4.9 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 56% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.6
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Keith C.
    KC
    The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
    Verified User in Management Consulting
    CM
    There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    97 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 56% Mid-Market
  • 34% Enterprise
livepro Knowledge Management features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.6
Ease of Use
Average: 8.6
Keith C.
KC
The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
Verified User in Management Consulting
CM
There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
Seller Details
Seller
livepro
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
97 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
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Sentiment
By Sentiment
(7)4.6 out of 5
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Entry Level Price:0$
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Med

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Enterprise
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sentiment features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Ease of Admin
    Average: 8.6
    9.6
    Ease of Setup
    Average: 8.6
    8.6
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • KR
    I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! Read review
    Verified User in Government Administration
    UG
    The software is easy to use, very intuitive. There are some kinks to work out but they are minor. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sentiment
    Year Founded
    2015
    HQ Location
    London, GB
    Twitter
    @smetrics
    2,130 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Med

Users
No information available
Industries
No information available
Market Segment
  • 71% Enterprise
  • 43% Small-Business
Sentiment features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Ease of Admin
Average: 8.6
9.6
Ease of Setup
Average: 8.6
8.6
Ease of Use
Average: 8.6
KR
I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! Read review
Verified User in Government Administration
UG
The software is easy to use, very intuitive. There are some kinks to work out but they are minor. Read review
Seller Details
Seller
Sentiment
Year Founded
2015
HQ Location
London, GB
Twitter
@smetrics
2,130 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Learn more
Automaton
By Torry Harris Business Solutions
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, API

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automaton features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Torry Harris Business Solutions
    Year Founded
    1998
    HQ Location
    Perth Amboy, US
    Twitter
    @torryharris
    1,803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,350 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, API

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Automaton features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Torry Harris Business Solutions
Year Founded
1998
HQ Location
Perth Amboy, US
Twitter
@torryharris
1,803 Twitter followers
LinkedIn® Page
www.linkedin.com
2,350 employees on LinkedIn®
Learn more
Cobrowse.io
By Cobrowse.io LLC
(15)4.4 out of 5
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Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 13% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cobrowse.io features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Joseph L.
    JL
    Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get... Read review
    SARAYU B.
    SB
    Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cobrowse.io LLC
    Year Founded
    2018
    HQ Location
    Wellesley, MA, United States
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers

Users
No information available
Industries
  • Computer Software
Market Segment
  • 73% Small-Business
  • 13% Enterprise
Cobrowse.io features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Joseph L.
JL
Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get... Read review
SARAYU B.
SB
Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase... Read review
Seller Details
Seller
Cobrowse.io LLC
Year Founded
2018
HQ Location
Wellesley, MA, United States
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
ETS
By Occam Networks
0 ratings
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Entry Level Price:$0.00 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedbac

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ETS features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Occam Networks
    HQ Location
    London, England
Product Description
How are these determined?Information
This description is provided by the seller.

ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedbac

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ETS features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Occam Networks
HQ Location
London, England
Learn more
Ipiphany
By Ipiphany
0 ratings
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Touchpoint Ipiphany leverages your business knowledge to focus an automated insight discovery process and provides you with powerful tools to validate, explain, measure and report the resulting insigh

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ipiphany features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ipiphany
    HQ Location
    Auckland, New Zealand
Product Description
How are these determined?Information
This description is provided by the seller.

Touchpoint Ipiphany leverages your business knowledge to focus an automated insight discovery process and provides you with powerful tools to validate, explain, measure and report the resulting insigh

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Ipiphany features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Ipiphany
HQ Location
Auckland, New Zealand
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nGAGEMENT
By nGUVU
(11)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • nGAGEMENT features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
    8.0
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Gerardo A.
    GA
    The way the employees interact with the metrics and are encouraged to improve performance. Read review
    Verified User in Computer Software
    UC
    The most helpful part about the product is it is helpful for customer service Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    nGUVU
    Year Founded
    2013
    HQ Location
    Montreal, Quebec
    Twitter
    @NGUVU
    82 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
nGAGEMENT features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.6
8.0
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Gerardo A.
GA
The way the employees interact with the metrics and are encouraged to improve performance. Read review
Verified User in Computer Software
UC
The most helpful part about the product is it is helpful for customer service Read review
Seller Details
Seller
nGUVU
Year Founded
2013
HQ Location
Montreal, Quebec
Twitter
@NGUVU
82 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Learn more