Zoho CRM Reviews & Product Details

Zoho is the solution for my daily work. Each tab and term is so easy to understand, and integration with our Outlook was so easy. The implementation was seamless and Zoho occupied with features fit for my daily work. i use Zoho on a daily basis for my leads and Deals creation. To date, we haven't found any issue; for any need, we always got the best customer support from Zoho. Review collected by and hosted on G2.com.

As the CRM is a very large software, the loading time of it bit high. If you could help with that, that would save more time for us. Review collected by and hosted on G2.com.

Zoho CRM is one of the best Indian CRM systems, with all the comprehensive features and ease of use. It's easy to create leads in the system, one can monitor all kind of details and track them. Zoho CRM also offers analytics to show a graphical presentation of the details captured at the deal level or lead level. One can study the performance from the technical charts and make necessary decisions.

We have also integrated this with hubspot sales hub for smooth flow of leads. Review collected by and hosted on G2.com.

Sometimes, the customer support team seems less trained and cannot understand the query in detail. Review collected by and hosted on G2.com.

The platform is very intuitive and easy to use and easy to implement. I really liked it because it divides the sales funnel into stages and allows you to move the lead to the stage it is in without complication. It also allows you to register your client portfolio and estimate revenue based on sales or products sold. The program is free, which greatly helps freelancers' sales and client management. Review collected by and hosted on G2.com.

I know it's for security reasons, but when entering most of the time you need to confirm the code sent by email or the registered phone. Regarding the design, there could be more options to change the colors, as there is only the green option of the platform. The tip emails are received in English, they could be in the registered language. Review collected by and hosted on G2.com.

Zoho CRM stands out for its intuitive interface and the ability to customize workflows. Integration with other tools in the Zoho ecosystem facilitates centralized data management and automation of repetitive tasks, which saves time and improves efficiency in our daily operations. In addition, the analytics module is very complete and useful for decision making. Review collected by and hosted on G2.com.

Although it is a powerful tool, some advanced integrations with external platforms can be complicated to set up. In addition, certain functions require additional subscriptions, which can increase the cost for small teams. Finally, system loading speed could be optimized, especially when working with large databases, and the system may be slower to load. Review collected by and hosted on G2.com.

Its compatible with other platforms, my company uses it with respond.io and the comunication between both apps its excellent, they update so quickly Review collected by and hosted on G2.com.

If you dont use the specific commands for a lead the system tends to crash, for example if you change the sub status of a lead in another platform and its not compatible with zoho, the system crash out Review collected by and hosted on G2.com.

Zoho is one of the nicest, most designed, and frictionless CRMs I have ever used. Its user interface is catchy and attractive, and its intuitive UI arrangement makes it well-suited for everyone's use. Review collected by and hosted on G2.com.

The registration process was time-consuming. It took me hours to signup, for some reason I was not receiving a time password, even though everything on my side was in order. Review collected by and hosted on G2.com.

It is a comprehensive and flexible tool that helps me improve customer relationship management, increase sales, and optimize business processes. It is easy to use although it requires time to adapt to all the functions. All relevant customer information (interaction history, notes, opportunities) is in one place, which facilitates management and access to data. It allows automating tasks, improving collaboration with the team, and thus reducing the time we dedicate to administrative tasks. It improves decision-making by providing reports and analysis based on real business data. Having a complete view of customer needs and preferences allows me to offer better service and increase their loyalty. Review collected by and hosted on G2.com.

It requires a period of adaptation to master all its functions, although Zoho CRM is intuitive.

It requires a stable internet connection to function correctly as it is a cloud-based solution. This can be a problem in areas with poor connectivity.

You may not find all the third-party applications you need. Review collected by and hosted on G2.com.

I've evaluated multiple CRM solutions for our small med-tech subsidiary and selected Zoho based on it's modularity and customization features. From all available versions, we are now using the CRMPlus package. The CRM is either cloud based as a desktop solution or accessible via the app. The customer support is timely and helpful. It is pertinent to have a very clear view of the process you want the CRM to handle. Review collected by and hosted on G2.com.

There are so many features and programming options, that the implementation proved to be a challenge. Without the assistance of a partner company, I would not have been able to get the system up and running as intended. Those additional costs can be excessive, in our case well beyond the planned US$20k and we still have issues. Most notable the integration of a marketplace add-on from Microsoft to synch MS Exchange e-mails into the CRM, a most basic requirement which seems to be technically challenging on the back-end of the application as tech support at ZoHo continues to work on the issue. Review collected by and hosted on G2.com.

Intuitive interface, ideal for users with little experience in CRM software. Highly customizable to suit the needs of your business (fields, modules, views, workflows, etc.) Automates repetitive tasks such as emails, lead assignment, and follow-ups. Powerful tools for creating workflows and automation rules. Review collected by and hosted on G2.com.

Although it is intuitive for basic functions, advanced configurations (such as complex workflows or integrations) can be difficult for users without technical experience. Some users need technical support or external consultants to fully customize the tool. Review collected by and hosted on G2.com.

The interface of Zoho CRM is super easy to use. I can easily customize the dashboard with most accessed features. I use Zoho CRM to manage my leads, and contacts and track sales. I implemented the solution company-wide is less than 15 days as their support team and resources are quick to respond to any queries. We have integrated the CRM with Slack and Google cloud for easy collaboration and reporting. Zoho CRM offers excellent contact management that helps us to regularly followup with potential customers and nurture leads. Our team use Zoho CRM on daily basis and we are very pleased with the system. Review collected by and hosted on G2.com.

One of the downsides of Zoho is very high pricing for the Enterprise version. Additionally most of the must-have features are available in enterprise edition only. Review collected by and hosted on G2.com.