Zapier Reviews & Product Details

Nothing it's over-priced and their chatbot platform doesn't even work. Review collected by and hosted on G2.com.

I’ve been a paying subscriber of Zapier’s chatbot platform for months, shelling out significant money with the expectation of a reliable service. The first time I needed it to perform—during a demo with a major prospect—the entire platform failed miserably. I experienced constant errors claiming that the connection with OpenAI wasn’t working. This wasn’t just a one-off glitch; it happened multiple times last week as well. I opened a support ticket, and after several exchanges, I was told that the API issue had been fixed and that they couldn’t reproduce the problem.

Fast forward to today: after testing the chatbot extensively over the weekend to ensure everything was working, I launched into a high-stakes demo with a whale prospect. Within the first few minutes, the same embarrassing errors reappeared. This wasn’t just a minor inconvenience—it was a disaster. My prospect completely lost faith in the demo and, by extension, my company’s capabilities. The outcome? Tens of thousands of dollars in potential revenue down the drain, all because of Zapier’s unreliable and overpriced platform.

For the price they charge, I expect flawless performance—not this kind of amateur-hour fiasco. I want my money back. I want this issue actually fixed. And I want a full year of service for free to make up for the lost deal, or I will never use this platform again. Right now, my trust in Zapier is non-existent. I wouldn’t recommend this service to anyone who relies on a chatbot for serious business.

Do better, Zapier. Review collected by and hosted on G2.com.

Every time we needed to move something from one place to another, it was a mess, until Zapier came along. We managed to create "Zaps" (automations) that make applications talk to each other without writing a single line of code. Now every time we receive an email with an attachment, Zapier automatically saves it and notifies us. It’s like having a personal assistant do the work for you! We can connect almost anything with anything else: CRM, spreadsheets, marketing tools, e-commerce... everything, and it’s done in the background without me moving a finger. Review collected by and hosted on G2.com.

A Zap was set up a few months ago to have tasks automatically created if a certain email was received. Even though everything appeared to be in order, we discovered that we were receiving duplicate tasks. The peculiar format of our activation emails led Zapier to misunderstand them. Hours were spent testing and verifying the settings before it was fixed. It was annoying, but we figured out that the software is simple to use, but that complex automations often force users to experiment until they find what works. Review collected by and hosted on G2.com.

Zapier seems like such a great tool and I have successfully used it to automate things like tweeting new articles published on an RSS feed (or adding to a Buffer queue so it drips them out). I'll probably do so again. Review collected by and hosted on G2.com.

During a recent attempt to integrate a donation platform with a CRM (Givecloud to Virtuous) we ran into repeated issues. Granted some of them were due to the test data that was coming through from Givecloud. Zapier support felt non existent though. Eventually we got the zap working but couldn't end up using it because of a field mismatch that was unable to be resolved due to what Virtuous allowed us to sync fields to. Review collected by and hosted on G2.com.

What I appreciate most about Zapier is its ease of use and intuitive interface. The most remarkable aspect is that you can build even very complex automation scenarios without any coding or development skills. This makes it a true game-changer for anyone looking to automate their workflows, regardless of their technical background. Review collected by and hosted on G2.com.

At this point in my experience with Zapier, I haven't found any significant critical issues or drawbacks worth mentioning. Review collected by and hosted on G2.com.

I've been using Zapier to integrate other applications on Wordpress for a few years now. What I love about Zapier is the ease of use. Specifically, that even without coding skills, setting up "Zaps" (automated workflows) is intuitive and straightforward. The step-by-step guidance ensures a smooth setup for even complex automations. I also like being able to customize Zapier. I love the ability to tailor Zaps with filters, conditions, and multi-step actions allows for nuanced workflows that align perfectly with my needs. Review collected by and hosted on G2.com.

The learning curve is pretty high for creating Zaps. I was able to get some help from a Zapier expert which worked out great for m.e Review collected by and hosted on G2.com.

Zapier has been able to help automate every day tasks. It is so easy to use and the AI feature has definitely helped with being able to create dependencies that work. It is so universally used that implementing it on a multitude of platforms is seamless. I have never had to use their customer support before, but I am sure it is great! I use Zapier pretty regularly and it has helped me earn client trust. Review collected by and hosted on G2.com.

So far there is nothing I dislike about Zapier. Review collected by and hosted on G2.com.

I like Zapier because it connects with my open talent platform. Once it's connected, it helps us to identify new users on the platform, so they become leads for our commercial team to act on. Zapier also connects at our site; when integrated with Zapier at some landing pages, and when viewers become leads through signing forms, we are able to see wherever they came from. Review collected by and hosted on G2.com.

I dislike the fact that Zapier is in our technology's team hands.

Any kind of change I need to talk to them, I'd like if there were some kind of course about Zapier for non-tech people. If they have it, I'm sorry, I've never seen it before Review collected by and hosted on G2.com.

It has options for us to connect different platforms we use together so that we can automate our tasks easily. We use it to collect information from customers, keep track of things in spreadsheets, automatically tag customers in our email database, and send automated email notifications internally. Great support also, if we ever have an issue, they usually help us resolve it promptly. Review collected by and hosted on G2.com.

Sometimes it has issues with pulling certain fields when we take information from orders in our shop. I'm not sure, but I believe it has to do with international customer zip codes. We use Keap a lot to connect to our shop, and sometimes we have issues with getting it to tag customers, but with troubleshooting it usually gets resolved. Review collected by and hosted on G2.com.

Zapier has allowed me to setup several automated flows from our range of systems, to bring everything together. The Zapier team are always helpful and onhand should you ever have questions. An easy to use tool and straightforward to implement. Review collected by and hosted on G2.com.

Nothing really. I'm new to Zapier, but found the support documents and website resources enough to get me up and running under my own steam. A great allround tool. Review collected by and hosted on G2.com.

One of the most significant advantages of using Zapier is its extensive compatibility with a wide range of applications. This interoperability enables seamless integration between different platforms, streamlining workflows and automating tasks that would otherwise be time-consuming or prone to errors. Whether you’re utilizing popular productivity tools, CRM software, marketing automation platforms, or specialized industry applications, Zapier’s versatility makes it an invaluable asset in constructing efficient and streamlined processes. Review collected by and hosted on G2.com.

Starting to use Zapier has a slight learning curve, but it’s less technical to set up compared to other similar programs. However, the pricing can be confusing, especially when you’re charged per Zap or Task. Therefore, it’s crucial to educate yourself about the program. Review collected by and hosted on G2.com.