Yotpo
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4.3 out of 5 stars
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Yotpo Reviews & Product Details - Page 7

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Yotpo Overview

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What is Yotpo?

Yotpo’s eCommerce Retention Marketing Platform helps brands of all sizes to strengthen their relationships with consumers. With unified, data-driven solutions for loyalty, SMS and email marketing, and reviews, Yotpo helps brands deliver winning, cohesive customer experiences that drive eCommerce growth. Yotpo is a Forbes Cloud 100 company with offices worldwide including the United States, Canada, Israel, United Kingdom, Bulgaria, and Australia.

Yotpo Details
Product Website
Discussions
Yotpo Community
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Basque, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Yotpo’s integrated solution helps eCommerce brands collect customer reviews, photos, and Q&A from a single platform to increase traffic, social proof and sales. An official partner of Google, Facebook and Shopify Plus, Yotpo makes it easy for brands to leverage their customers’ content across every marketing channel and optimize customer experience to increase on-site conversion. Yotpo has raised $101 million in funding and has over 300 employees globally.

How do you position yourself against your competitors?

Yotpo offers a holistic approach to retention with connected solutions that drive engagement throughout the entire customer journey. With Yotpo’s eCommerce Retention Marketing Platform, brands can leverage unified data across solutions to create a comprehensive customer profile and send personalized engagements at every touchpoint in the buyer journey.

Seller Details
Seller
Yotpo
Company Website
Year Founded
2011
HQ Location
New York
Twitter
@Yotpo
19,834 Twitter followers
LinkedIn® Page
www.linkedin.com
978 employees on LinkedIn®
Description

Yotpo is a customer content marketing platform that helps businesses collect, curate, and leverage user-generated content, such as reviews and ratings, to enhance their online presence and drive sales. By integrating social proof into marketing strategies, Yotpo enables brands to build trust with customers, improve conversion rates, and optimize their e-commerce experiences. The platform offers tools for review collection, visual marketing, and customer engagement, catering primarily to e-commerce businesses looking to elevate their brand experience through authentic customer insights.

SZ
Overview Provided by:
Shani Zakai

Recent Yotpo Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Love Yotpo!"
Yotpo helped us build trust with customers in ways we couldn't otherwise. It also added depth to our website with stories, specifics and insight in...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Comprehensive tool for ecomm reviews"
Easy to navigate, good support, adaptable to website
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
1.5 out of 5
"Below average experience with half-baked features"
Walmart syndication. However it's not turned on yet so can't comment if it works well.
Read more

Yotpo Pricing

Free
Free Forever
Growth
Self-Service
Annual
Custom
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Yotpo Media

Yotpo Demo - Showcase your best reviews & rating on site
Display customer content at key conversion points across your site & sell more.
Yotpo Demo - Turn every purchase into a review
Use data-driven tools that make it simple for customer to give their feedback.
Yotpo Demo - Build customer loyalty and maximize LTV
Create a comprehensive program tailored to your business and customers to drive high-value purchasing behaviors, engagement across channels, and more.
Yotpo Demo - Acquire customers more efficiently
Swell's referral technology makes it as simple as possible for customers to share their referral links and for their friends to convert into high-LTV customers.
Yotpo Demo - Drive more shoppers to your site
Leverage our official partnerships with Google and Facebook to boost brand discovery and increase traffic from search and social.
Yotpo Demo - Use analytics to measure & improve performance
Make better business decisions using analytics and feedback from your customers.
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Video Reviews

Review by Dan B.
Yotpo review by Dan B.
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237 Yotpo Reviews

4.3 out of 5
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237 Yotpo Reviews
4.3 out of 5
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4.3 out of 5
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Yotpo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for YotpoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Yotpo?

All the basic functionality is there, but anything outside of that narrow scope is difficult. No added frills. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Sales staff sold us on some features that the onboarding staff does not know about. Going on week three and still no resolution. Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Reviews and referral Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thanks for leaving a review, and we apologize for any inconveniences you’ve been facing. Our products have many different features and customization options available. Please reach out to our customer support team to learn more about your options.

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Admin Approval Link
Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Yotpo?

Easy to install and use. I'm receiving more reviews than before using Yotpo. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Still uncovering different capabilities. Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Automatically requesting reviews on products and the site without doing anything extra. Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thanks for leaving a review, and happy to hear that Yotpo is helping you collect more reviews.

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Trung T.
TT
Senior Digital Optimization Strategist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Yotpo?

Free version gives you enough exposure to the platform to really test out the features and see if they are a fit for the business. Really simple interface to use and rich snippets can be implemented using the code snippet or we can have a custom integration. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

More default layouts would be nice for star ratings. Customization on what rich snippets to activate and deactivate at a page level would make things easier to manage. Review collected by and hosted on G2.com.

Recommendations to others considering Yotpo:

Very responsive account management team. Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Yotpo helps manage the process of collecting reviews and displaying them on the website. We take the review and rating count and add the stock level and price level to build out the rich snippet in Google search. Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thank you for taking the time to leave a review! We’re thrilled to know that you are enjoying using Yotpo. If you have any questions regarding the customization options available to you, please feel free to contact our support team at any time.

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Share
Admin Approval Link
Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Yotpo?

The fact that we can integrate with platforms such as walmart. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

They are pretty slow in integrating and their communication is also slow. They also miss a few products that we had to constantly hound them to integrate. Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

They are able to integrate our reviews to marketplaces like Walmart and those customers are able to see them. Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thank you for sharing your feedback with us. Sorry to hear that platform integration was on the slower side. If you’re still experiencing issues or would like assistance with product integrations, please reach out to our support team.

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Nicole L.
NL
Content & Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Yotpo?

We are loving all of the specific audience targeting that we're able to do with Yotpo's SMSBump. Being able to target portions of our audience that we know like certain products, or will be especially receptive to certain messages, really makes our SMS program thrive. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Creating the automation flows is somewhat cumbersome and confusing compared to other platforms that we have used in the past. It would also be nice if we could just be billed for our usage rather than always having to load money in to cover sends. Review collected by and hosted on G2.com.

Recommendations to others considering Yotpo:

Yotpo's SMSBump is a great tool to both automate and augment your marketing tactics. Even when we don't include any sort of promotion or sale, we still get enough revenue from our sends to more than cover the cost of the send. Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Yotpo's SMSBump is really helping us get the most out of our engaged audience and meet our customers where they are. Our customers are extremely receptive to SMS marketing, and we love being able to not only send them marketing messages and promotional information, but just check in with them about their orders in a way that's slightly automated but still has a human touch. Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thank you for leaving a review, we appreciate it. We’re so happy to hear you’re enjoying using Yotpo and are seeing the benefits on your site! If you’re having trouble with your flows features, please feel free to reach out to our customer support at any time, and they will do their best to try and assist you.

Helpful?
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Admin Approval Link
MF
Director eCommerce and Digital
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Yotpo?

Seamless integration with Magento and then Google Ads, Shopping and Snippets. One can replace Facebook reviews with more authentic YOTPO ones. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Integration with Microsoft Ads, Bing Places and Google Business Profile. Review collected by and hosted on G2.com.

Recommendations to others considering Yotpo:

If you are not using Yotpo for eCommerce then you're missing big time! Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

The feedback and positive criticism we've received is helping our organization to do better. Review collected by and hosted on G2.com.

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Response from Kate Bould of Yotpo
Editedit

Hi Manny! Thank you for writing a review, we really appreciate your feedback.

Helpful?
Share
Admin Approval Link
Lauren B.
LB
Brand & Ecommerce Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Yotpo?

The support and ease of use for the technology! Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Hard to find something about Yotpo I don't like! Review collected by and hosted on G2.com.

Recommendations to others considering Yotpo:

It's a worthwhile investment. The team is great with sharing best practices and setting you up to succeed. Great company and product! Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Customer Service and improving our brand by direct access to our customers is AMAZING Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thank you so much for such a wonderful review!

Helpful?
Share
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Patrick G.
PG
E-commerce administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Yotpo?

I love how we can integrate it with Google shopping ads and manage the reviews on our sites backend. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Only thing I dislike may be the price but at the same time we have more than made up for sales as a result. Review collected by and hosted on G2.com.

Recommendations to others considering Yotpo:

It's worth the cost Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Giving our customers confidence in the products we sell and as our company as a whole. Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thank you so much for taking the time to leave a review, we really appreciate it!

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Share
Admin Approval Link
SP
Ecom manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Yotpo?

Having all 3 of our marketing channels on one platform makes it easy to review reporting and strategy Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Having multiple reps handling our account. Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Launching SMS and Loyalty has allowed us to interact with our audience through mediums other than our site and email, which helps drives conversions and overall branding Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thank you so much for leaving a review, we really appreciate it!

Helpful?
Share
Admin Approval Link
Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Yotpo?

Easy to use. Very reasonable price point. Has had much better response rate than the previous review app I was using. Great integration displaying reviews on Shopify site. Responsive live help. Review collected by and hosted on G2.com.

What do you dislike about Yotpo?

Limited to 50 order on free plan, would like more but do have the option of purchasing ad-ons when needed without having to upgrade plan to next teir. Some features reserved for only more expensive plans. Review collected by and hosted on G2.com.

What problems is Yotpo solving and how is that benefiting you?

Collecting site and proudct reviews. Displaying reviews on site. Automating collection and publishing to site. Improves site trust by displaying verified reiews on site. Review collected by and hosted on G2.com.

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Response from Shani Zakai of Yotpo
Editedit

Thank you for leaving a review, we really appreciate it! If you have any questions regarding our plans or our pricing, please feel free to reach out to our customer support team.

Helpful?
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