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237 Yotpo Reviews
Overall Review Sentiment for Yotpo
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Yotpo has made it easy to continue to grow and make improvements to our product reviews. The support is great and now with the help of the yotpo community it is even more helpful. We use the visual curation piece and I love it so much. It really helps with conversion on our site. Review collected by and hosted on G2.com.
The biggest pain point currently is the impact that yotpo has on our site speed. I do know they are working to improve this so I'm excited about the future. Review collected by and hosted on G2.com.
1. The YotPo platform is very intuitive and simple.
2. The customer support team is awesome.
3. The reviews look pretty and helped us increase conversion rates by more than 100%.
4. The integration with other apps/platforms is seamless. Review collected by and hosted on G2.com.
Nothing much tbh!
If I have to pick something, I guess, I would say that I don't like that we have to pay for some of the add-on features. Review collected by and hosted on G2.com.
What is great about Yopto is unlike a lot of the other review apps it works not it's on Shopify, but WooCommerce / WordPress as well. That's a huge advantage for me who develops on both platforms. Review collected by and hosted on G2.com.
Not really too many downsides. It could use some help regarding accessibility but that's about all. Review collected by and hosted on G2.com.
I love the synergies between the various Yotpos features, including the loyalty & SMS cross-channel capabilities. These synergies have allowed us more opportunities to reach out to our loyal customers and reward them in unique ways. Review collected by and hosted on G2.com.
The biggest issue we face with the Yotpo platform is the lack of specific segmentation capabilities that other platforms, such as our email provider, offer. Review collected by and hosted on G2.com.
The platforms we use are very much suited to our eCommerce business and they continue to develop based on customer feedback for improvement. I have felt very supported by the Yotpo teams as well, who have always helped set up the platforms in the best way, and helped strategize and grow our business, as well as being genuinely lovely people. Review collected by and hosted on G2.com.
We have experienced some technical glitches with Yotpo syncing with other platforms, such as Klaviyo, which is extremely important for our business. Also the layout of the loyalty program could be a lot more user-friendly. Review collected by and hosted on G2.com.
The customer service is unmatched. The support agents are the most helpful I have ever found with any platform and they go above and beyond to satisy my needs every time. Review collected by and hosted on G2.com.
I really don't have any dislikes, everything has been great. I'm hoping that the subscription plugin will be a success. I hope you are able to launch it quickly and successfully. Subscription plugins like recharge (what I'm currently using,) have lots of bugs and aren't very user friendly so I hope yours is an exception. Review collected by and hosted on G2.com.
It's stable and easy to use. The biggest compliment I can pay a software partner is to say that I rarely need to deal with them which means their software works and does its job. Review collected by and hosted on G2.com.
It's pretty solid. One thing that would be nice is more personalized item recommendations in the review email requests. Review collected by and hosted on G2.com.
Using text messaging as a means of communication might seem 'old-fashioned' but it worked very well for our company! Thanks to text messaging, we were able to reach our customers who are of a certain age range and, therefore, not much of a user of modern social networks (whatsapp). Review collected by and hosted on G2.com.
Perhaps my least favourite part is the cost of SMS, considering we are in 2021. It's true that it's easier to reach customers but if you create several automatic flows or create SMS marketing campaigns, in addition to the cost of the SMSBump plan (there is also the free plan) you have to add the cost for each SMS and if you have a very large customer database the costs also become large... Review collected by and hosted on G2.com.
The growth and support. The Yotpo you see today won't be the same you see in 3 months, for the better! Review collected by and hosted on G2.com.
The other side of the coin from the best - there is a lot of room to improve, especially when it comes to the UX. Review collected by and hosted on G2.com.
While there are lots of companies out there that can help you in review accrual, Yotpo has proven to be the most able partner for us. Service has always been first and foremost and they have our strongest endorsement. Review collected by and hosted on G2.com.
There are cheaper solutions out there - but I don't believe there's a better one. The bar for entry might be high for some smaller companies (which isn't a "dislike" so much as a caution) but we consider it money well spent. Review collected by and hosted on G2.com.
