Yotpo Pros and Cons

What is most helpful about Yotpo is their Support Team. From weekly status calls to 24/7 availability, the support team has been instrumental in my company's implementation plan and ensuring everyone understands what tools and resources are available to each person's role. Review collected by and hosted on G2.com.

There were a couple questions I had to ask clarification for regarding the Yotpo naviagtion pane on the website. Review collected by and hosted on G2.com.

- Will allow our organization to level up our post-purchase solicitation.

- Multi-brand pricing incentive

- New dynamic email templates allow a more consistent brand experience for customers post purchase. Review collected by and hosted on G2.com.

- Some of the functionality promised to us by the initial sales team member was quickly proven to be incorrect information, this was discovered after our contract was signed. Very disappointing.

- Inability to add "incentivized product" tags for product and review seeding as required by FTC regulations. Custom dev work required to develop a workaround.

- Many questions unable to be answered by onboarding CSM.

- Email templates and customization of widgets has been more challenging than expected - support from Yotpo's dev team has been slow, continued delays and no followup. Once finally delivered 3-4 weeks later, widget was completely wrong (incorrect colors, fonts, and layout).

- Overall, onboarding has been much slower than expected. Review collected by and hosted on G2.com.

Yotpo helps us to collect reviews using loyalty rewards. Thanks to it we're able to obtain honest feedback from our consumers to know their satisfaction with the product and reward them for letting us know in which areas we need to improve. Review collected by and hosted on G2.com.

The only problem I am currently facing with Yotpo is the necessity to increase granular filters that will allow us to track better the reviews and the information share by consumers. Review collected by and hosted on G2.com.

I love the reviews app and the subscritpions app, both of which I use and are so easy to manage! Review collected by and hosted on G2.com.

I am unable to manually import business reviews, I can only import product-level reviews from other sources (i.e. Trustpilot). Review collected by and hosted on G2.com.

I like best it in that it provide third party integration feature to integrate with other platforms, we only integrate it and start using it on our website. yotpo provide best feature for ratings and reviews from clients. Review collected by and hosted on G2.com.

I don't dislike anything it in. Beacuse i also integrate it with my company's client project, it is integrated easily with many platforms and provide many features, services work and explainary reviews. Review collected by and hosted on G2.com.

I like that it is easy and straightforward to use. I know exactly what I am doing and how to get my messaging to my customers. It's a great plug in to my shopify site. Review collected by and hosted on G2.com.

The only thing I don't necessarily like is that I can't block numbers from subscribing. There are some customers I don't want back on the platforms and its not easy to block. Review collected by and hosted on G2.com.

I love the convenience of yotpo! It's got everything you need for capturing valuable social proof from your customers with a few clicks! Highly recommend them compared to others that are more costly & confusing Review collected by and hosted on G2.com.

The only downsides we've found so far are some semi confusing integrations but that may not be on yotpo end as it is a 2 way street Review collected by and hosted on G2.com.

that it's an all-in-one tool. Having everything in one tool is handy, but even then their tools don't integrate very well together. It feels like you are using different tools that have basic integrations between each other. Review collected by and hosted on G2.com.

Reviews Pricing is based on orders processed and not requests. We use our store to process warranties, spare parts, influencer shipments, and subscriptions. All of which don't require a review request.

Their Support team is also not helpful, it usually takes 10-15 back-and-forth messaging before we get new information, that is not available on the site. Review collected by and hosted on G2.com.

It's easy to use with multiple sites, and toggling back and forth isn't an issue. The categories they provide allow for further reporting than most other review sites. Review collected by and hosted on G2.com.

A lag has not been addressed in the system, leading to delays and missed reviews. Creating a pool for photos with reviews would be great. Review collected by and hosted on G2.com.

I love that it has so many features in one app. It helps me level up my customer service. Review collected by and hosted on G2.com.

I wish the SMS had more segmentation abilities. Review collected by and hosted on G2.com.