Yext Reviews & Product Details

Honestly, I haven’t found any upside. So far, the site hasn’t worked as advertised. Review collected by and hosted on G2.com.

Customer service has spent a month working on my connection issue, and it still isn’t resolved.

The guidance from both the internal “knowledge center” and the customer service rep just repeats the same instructions. It’s also clear those instructions aren’t up to date, because when I follow the steps, I end up in no man’s land with no clear way forward. Review collected by and hosted on G2.com.

I really like the ability to preplan and set up my postings out days, weeks and months and be able to go back and see what I have set-up for the week as well as be able to categorize by location as some locations will need different types and times of marketing than others. This makes sure I have a good balance for each location. Review collected by and hosted on G2.com.

I do wish I could somehow duplicate a post that I have made and just make minor changes. At least for how our company uses it, I am unable to copy a post and repost it for another location unless I start completely from scratch again. This increases chances for inaccuracies as well as time used. I know you can post the same post to multiple locations, however the hashtags for each location are different and if I am mentioning a site address in the post then I can't use that feature as the information would be incorrect. Review collected by and hosted on G2.com.

I use Yext to monitor reviews on Google, Yelp, and other platforms for AFC urgent care. I like that it allows me to look at all reviews at once without signing in and out of different accounts. The thing I like most about Yext is its ease of use and how reliable it is when posting responses to reviews. Review collected by and hosted on G2.com.

I'm still trying to lock down the social media posting aspects of Yext, but I expect that to be resolved within the next few weeks as it is more widely adopted throughout the system. Review collected by and hosted on G2.com.

Onboarding was quick, informative, and easy to follow. The platform makes it simple to update and manage our information whenever changes are needed, which has been a big plus for our team. Review collected by and hosted on G2.com.

One area for improvement would be the packaging. It would be helpful to have more flexibility there, along with the option to pilot or trial Scout once our data is fully integrated into the platform. Review collected by and hosted on G2.com.

I like that Yext is very easy to use, even for our tech-challenged employees! It simplifies our entire process of location management. I enjoy that Yext gives my bank control and confidence. As I work in marketing, it's great to know that our locations, hours, and lenders are shown accurately without having to double check multiple sites or platforms. Updates go live quickly when we have a one-off branch closure for weather or renovations, which is so nice! The updates are quickly turned around, so I don't have to guess if other directories picked up the change or worry that outdated hours or old addresses are still floating around. Yext really centralizes our whole process and reduces mistakes while saving time. It gives us control and more confidence because we know we don’t have to deal with a frustrated customer showing up to the wrong location or outside of a branch’s normal business hours. Review collected by and hosted on G2.com.

I think the platform was a bit overwhelming at first, but once I was acclimated, it was very easy to use. Sometimes I have to navigate around features or tabs I don’t directly use for my job so that can create some clutter. Sometimes it takes some extra clicks to get where I need to go, so just creates some visual noise sometimes. Maybe we could have the option to customize our dashboard to only include what we use daily. Review collected by and hosted on G2.com.

Yext has been a game-changer for our business. The platform is intuitive, makes managing local listings effortless, and the real-time updates consistently improve our online visibility. The analytics are clear and actionable, and their support team is responsive and knowledgeable. Highly recommend Yext to any business looking to streamline listings and boost search performance. Review collected by and hosted on G2.com.

Yext has been a game-changer for our business. The platform is intuitive, makes managing local listings effortless, and the real-time updates consistently improve our online visibility. The analytics are clear and actionable, and their support team is responsive and knowledgeable. Highly recommend Yext to any business looking to streamline listings and boost search performance. Review collected by and hosted on G2.com.

I really like how the support team is always super responsive. Scout has been an interesting feature because it's the only tool we have that gives us insights on our listings on AI platforms. Yext has been helpful overall. Review collected by and hosted on G2.com.

Often the wrong content is pulled, but a lot of the time it's due to the publisher, not Yext. Review collected by and hosted on G2.com.

Yext makes updating all of my businesses hours and details on multiple platforms simple. It is very user friendly and straightforward. When I have had a question yext customer service is quick and friendly. The review platform is also very easy to use. Review collected by and hosted on G2.com.

Nothing so far! Everything has been great! Review collected by and hosted on G2.com.

Every staff person we have worked with, from sales to support, has been very helpful and attentive. The platform makes responding to reviews seamless and we use it daily. We also have the listing tools and they have been easy to use and helpful for our multi location business. Review collected by and hosted on G2.com.

There is a learning curve, but support is very helpful as is the documentation. Review collected by and hosted on G2.com.

Review response and the use of AI technology to power the responses. Review collected by and hosted on G2.com.

VERY COMPLICATED. learning curve is too high and there is zero support. My brand was onboarded VERY poorly. Half of our locations don't even have an online ordering link entered into the entity. Nearly everything is BLANK. We only use a fraction of the potential. So why pay for it? You don't care if we are using the systems to their fullest. You got the monthly contract so who cares after that. Completely unethical. I'm already in discussions with Chatmeter to potentially move my business. I've been asking for a higher level of support for a year and we have not received it. Absolutely nothing proactive on your side at all to point out how we can use your systems better. It's an expectation that we learn YOUR system on our own and the reality for most businesses is that we do not have the resources to learn something so vast and complicated as intimately as we pay for. Review collected by and hosted on G2.com.