--- title: Yext Reviews meta_title: 'Yext Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1124 reviews by the users' company size, role or industry to find out how Yext works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1124 scale: '5' date_modified: '2026-07-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Yext Reviews **Vendor:** Yext **Category:** [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,124 ## About Yext Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. ## Yext Pros & Cons **What users like:** - Users find the **ease of use** in Yext's UI and customer support enhances their overall experience significantly. (360 reviews) - Users appreciate the **helpful customer support** and find the platform easy to navigate and make changes. (199 reviews) - Users appreciate the **centralized management** of Yext, simplifying business information updates and enhancing accuracy across platforms. (189 reviews) - Users find Yext's **customer support helpful** , providing assistance with questions and enhancing overall usability. (182 reviews) - Users appreciate the **centralized management** of business information, enjoying real-time updates and scheduling features. (165 reviews) - Users love the **centralized dashboard** of Yext, simplifying management and ensuring consistent updates across all platforms. (150 reviews) - Easy Setup (144 reviews) - Intuitive (126 reviews) - Customer Service (116 reviews) - Centralized Reviews (114 reviews) **What users dislike:** - Users find Yext's interface **complex to navigate** , requiring a steep learning curve and direct guidance for effective use. (99 reviews) - Users experience a **steep learning curve** with Yext, though support and documentation assist in overcoming challenges. (83 reviews) - Users find Yext presents a **difficult learning curve** , yet support and documentation help mitigate the challenges. (80 reviews) - Users find the **difficult navigation** of Yext's reporting tools overwhelming, especially for new users needing assistance. (68 reviews) - Users find the **limited features** of Yext frustrating, especially regarding account management and reporting complexities. (67 reviews) - Users find the **customer support lacking** , reporting unresponsiveness and frustration in resolving important issues. (67 reviews) - Users find **learning difficulty** in navigating Yext's complex features and reporting tools, especially for beginners. (56 reviews) - Limited Customization (48 reviews) - Missing Features (48 reviews) - Inadequate Support (47 reviews) ## Yext Reviews ### 1. Efficient Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** The automated reports to different business units are a efficient time-saving platform to monito google reviews for different store locations **What do you dislike about Yext?** Bulk editing/or the option of responding to 30 or more reviews at the same time is not available in the platform **What problems is Yext solving and how is that benefiting you?** managing google pages for retail locations **Official Response from Yext Inc.:** > We're glad to hear that you find our automated reports efficient for monitoring Google reviews across different store locations. Thank you for the positive review! ### 2. Business owner **Rating:** 4.0/5.0 stars **Reviewed by:** Jaclyn R. | Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Yext?** I think the most helpful thing about Yext is that it makes managing my business a one stop shop. I can edit store hours, update contact information, and so much more. **What do you dislike about Yext?** I think Yext could be slightly more user friendly with its software. **What problems is Yext solving and how is that benefiting you?** Yext helps me solve issues that I have with information being inaccurate on Google or other platforms. **Official Response from Yext Inc.:** > We're glad to hear that Yext has been helpful in managing your business and solving issues with inaccurate information on other platforms. We appreciate your feedback about the user-friendliness of our software. We are constantly working to improve the user experience and will take your input into consideration. ### 3. Excellent contain and product **Rating:** 5.0/5.0 stars **Reviewed by:** Kuldeep K. | Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Yext?** Contain and logic of product which help to new user **What do you dislike about Yext?** Need to development for api based solution **What problems is Yext solving and how is that benefiting you?** Used for real life scenario **Official Response from Yext Inc.:** > Thank you for the positive feedback and review, Kuldeep! We look forward to continuing supporting you and your business! ### 4. Review for Yext **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Yext?** Yext has been helpful in keeping real time updates from customers **What do you dislike about Yext?** Tools within the site will change or move with no notice, for example the Export button. **What problems is Yext solving and how is that benefiting you?** Helping locate bad reviews so we can improve our customer experience **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're pleased to hear that Yext is helping you locate poor reviews to improve your customer experience! ### 5. Good for basic web editing with limited functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel B. | Group Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Yext?** Good for basic web editing with simple and clear layout. **What do you dislike about Yext?** Limited functionality and clunky white glove service process for more involved editing. **What problems is Yext solving and how is that benefiting you?** Easy web design and online presence. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext's web editing layout simple and clear. Thank you for your feedback! ### 6. Yext Elevates Your Marketing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Pat P. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** How easy it is to customize your website in a professional way **What do you dislike about Yext?** Limitations that I'm assuming are set by firm/industry **What problems is Yext solving and how is that benefiting you?** A beautiful, professional looking website that is customizable enough to offer a unique service in a crowded industry **Official Response from Yext Inc.:** > It's great to hear that Yext is helping you stand out in a crowded industry with a unique and professional website! Thanks for your review, Pat! ### 7. Yext is easy to navigate and have specialists ready to assist but the approval process can be long **Rating:** 4.0/5.0 stars **Reviewed by:** Jack H. | Financial Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Yext?** Easy to navigate and it is an effective way to see your entire virtual presence in one coherent location **What do you dislike about Yext?** The approval time to make changes can be frustrating. Also, when you make formatting changes within the editing function, it does not always publish as expected **What problems is Yext solving and how is that benefiting you?** Yext helps to connect our teams entire online presence. That helps us cross-manage multiple virtual platforms in a coherent way **Official Response from Yext Inc.:** > Thank you for your feedback! We're pleased that you find Yext to be an effective way to manage your virtual presence. We apologize for any inconvenience caused by the approval process and formatting issues. We are working to streamline these processes for a better user experience. ### 8. Yext and a Non-Profit Organization **Rating:** 2.5/5.0 stars **Reviewed by:** Bryce P. | Assistant Director of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** The platform works well for very large consumer businesses who require a large footprint. **What do you dislike about Yext?** The platform does not work well for smaller businesses or non-profit organizations with niche audiences. **What problems is Yext solving and how is that benefiting you?** Yext helped get our listings public. **Official Response from Yext Inc.:** > Thank you for sharing your feedback. We’re glad Yext was able to help get your listings live and support your visibility efforts. We understand that different organizations have different needs, and we appreciate your perspective on how the platform fits for different-sized businesses. Your input is valuable as we continue to evolve our offerings. ### 9. Yext experience **Rating:** 4.0/5.0 stars **Reviewed by:** Greg C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Yext?** The information provided, get to know my customers **What do you dislike about Yext?** Nothing really, im completly happy using yext **What problems is Yext solving and how is that benefiting you?** By getting to know how my customers think, I can improve areas in my business **Official Response from Yext Inc.:** > We're thrilled to hear that you are enjoying the information provided by Yext and that it's helping you get to know your customers better! ### 10. 10 out of 10! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey J. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Yext?** Yext is a very easy to use platform with clear navigations. The immediate refresh rate is one of the most helpful aspects. I also love the AI response feature for my Google reviews. Thank you! **What do you dislike about Yext?** I have no notes on how to improve Yext. It is a great platform and I am grateful for it. **What problems is Yext solving and how is that benefiting you?** The ease of replying to all of my business' Google reviews. Also, the ease and quick-ness of updating my hours of my business. **Official Response from Yext Inc.:** > We're delighted that Yext is helping you easily manage your business' Google reviews and update your business hours quickly. Thank you for sharing your positive experience with us! ### 11. Yext for Online Reputation Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** ruben c. | Area Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** I love having the ability to monitor all the stores in my dispatch in one place. **What do you dislike about Yext?** Additional ability to export data would be helpful. **What problems is Yext solving and how is that benefiting you?** It allows me to monitor all 47 stores in my dispatch easily. **Official Response from Yext Inc.:** > It's great to hear that Yext is solving the problem of easily monitoring multiple stores for you. We appreciate your support, Ruben! ### 12. Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Yext?** I like that everything is in one place and at your finger tips. You can read and respond to a review from many different platforms all from one location. **What do you dislike about Yext?** Nothing. I wouldn't change anything. I like it the way it is. **What problems is Yext solving and how is that benefiting you?** It solves having to visit multiple sites to check and read reviews. Everything is consolidated. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext convenient and efficient for managing reviews from multiple platforms in one place. Thank you for sharing your positive experience! ### 13. Yext provides excellent customer service and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Christy P. | Digital Strag., Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Yext?** I love the ease of the platform and prompt replies from customer service. **What do you dislike about Yext?** I wish I could duplicate providers for multiple listing. Currenlty, I am creating one at at time when a provider has multiple locations. **What problems is Yext solving and how is that benefiting you?** Easier creation for new listings. **Official Response from Yext Marketing:** > We're glad to hear that you love the ease of our platform and our prompt customer service. ### 14. Easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Yext?** Being able to respond to reviews, and post on behalf of some of my digital marketing clients **What do you dislike about Yext?** The filters aren't always easy to use/intuitive (search queries have to be exact match) **What problems is Yext solving and how is that benefiting you?** Ease of reading and responding to user reviews **Official Response from Yext Inc.:** > Thank you for sharing your experience with Yext. We're happy to hear that it has made it easier for you to read and respond to user reviews. We understand your concerns about the filters and will work on making them more intuitive for our users. ### 15. Very easy to utilize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Yext?** It helps me keep track of all my reviews that are coming **What do you dislike about Yext?** nothing that i can think of t the moment **What problems is Yext solving and how is that benefiting you?** helps me build my platform so I'm able to focus on my office performance **Official Response from Yext Inc.:** > We're glad to hear that Yext is helping you keep track of all your reviews! Thank you for sharing your positive experience! ### 16. Yext is easy to use and there's always support when needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Jay V. | Commercial Marketing Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** Yext keeps me updated on customer reviews and it's easy to post social media. **What do you dislike about Yext?** Honestly I cannot think of anything I don't like. **What problems is Yext solving and how is that benefiting you?** It's letting me know when a customer leaves a review so I can respond in a timely way. **Official Response from Yext Inc.:** > Thank you for the positive feedback! We're happy to hear that you find Yext helpful in keeping you updated on customer reviews and making social media posting easy. ### 17. Yext Simplifies Multi‑Location Listings Post‑Acquisition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Yext?** Yext lets me update every listing for our newly acquired offices in just a few clicks—no more spreadsheet juggling. The bulk‑edit tools, duplicate cleanup, and clear analytics keep our name, address, and phone info consistent. **What do you dislike about Yext?** My one gripe: Yext skips a few of the niche and regional directories we rely on after all our acquisitions. Broader coverage would make it a true one‑stop shop. **What problems is Yext solving and how is that benefiting you?** Managing multiple listings, especially post-acquisition. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext's bulk-edit tools and clear analytics helpful for managing your multiple listings. We appreciate your feedback about the niche and regional directories, and we'll take that into consideration for future improvements. ### 18. Yext is very user friendly and I love to utilize it in office. **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory B. | Office Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Yext?** I get to see all of our reviews in one place. **What do you dislike about Yext?** I have not found anything I dislike at this point. **What problems is Yext solving and how is that benefiting you?** I am no longer having to track down reviews in different locations. **Official Response from Yext Inc.:** > We're thrilled to hear that you find Yext user-friendly and that it helps you manage all your reviews in one place! ### 19. Overall user friendly and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Ralph C. | Director of operations- Brand Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Yext?** Easy access and data availability on the platform **What do you dislike about Yext?** At time site is too busy. Not always specific data available to choose from. **What problems is Yext solving and how is that benefiting you?** Guest experience feedback and data collection to analyze our business needs. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext user-friendly and easy to navigate. Thank you for using Yext, Ralph! ### 20. Quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** Yext is very easy to use with quick results. **What do you dislike about Yext?** It would be nice to receive an email once the changes have been updated. **What problems is Yext solving and how is that benefiting you?** Having to manually update our online hours across multiple platforms **Official Response from Yext Inc.:** > We're glad to hear that you find Yext easy to use and that it provides quick results. We appreciate your feedback about receiving email notifications for updates, and we'll definitely take that into consideration for future improvements. ### 21. Easy to use, easy to create, easy to edit, simple design **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew D. | Wealth Management Associate, Assistant Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** It is straight forward, i don't have to call for advice, making edits is simple. **What do you dislike about Yext?** Wish there were a way to submit automatic changes, like updates in the profile "been here for 10 years" changes to 11 years automatically on anniversay date. **What problems is Yext solving and how is that benefiting you?** It provides our clients and prospects a professional view with background and contact information **Official Response from Yext Inc.:** > We're thrilled that Yext has been beneficial for providing a professional view for your clients and prospects. We value your input about automatic changes and will explore ways to address this in the future. ### 22. Great resource! **Rating:** 4.5/5.0 stars **Reviewed by:** Grant B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Yext?** It's a great tool for managing a wide array of sites in place place **What do you dislike about Yext?** It's a tad daunting for the uninitiated , but it's fairly easy to learn the ropes. **What problems is Yext solving and how is that benefiting you?** Managing multiple listings in one place. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext to be a great resource for managing multiple listings in one place! ### 23. Rate Loan Officers webpages live on Yext **Rating:** 4.0/5.0 stars **Reviewed by:** Jocelyn B. | VP of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Yext?** I like that Yext is always evolving to what the current state of information is, to ensure clients get the most out of their platform. For example working with open ai in the future, the ease of adding widgets, and Google attributes so, our members can boost SEO. **What do you dislike about Yext?** It seems to have some tech glitches..... **What problems is Yext solving and how is that benefiting you?** It helps our Loan Officers build their SEO seamlessly. **Official Response from Yext Inc.:** > We're thrilled to hear that Yext is helping your loan officers build their SEO seamlessly. We appreciate your feedback and are constantly striving to enhance our platform to provide a smooth and efficient experience for our users. ### 24. Ease of getting all online reviews in one place **Rating:** 5.0/5.0 stars **Reviewed by:** jennycc1234 H. | VP operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** It’s easy to have one hub for all company reviews. Yext makes it simple to reply **What do you dislike about Yext?** Sometimes it pulls fake reviews (esp. from facebook) **What problems is Yext solving and how is that benefiting you?** Just keeps all the reviews in one place **Official Response from Yext Inc.:** > We're glad to hear that you find it easy to have all your company reviews in one place with Yext. We apologize for any inconvenience caused by fake reviews being pulled in. Our team is continuously working to improve our review aggregation process. ### 25. Great Vendor for Web Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Yext?** The amount the platform offers to you - listing management, website content management, social media manager, etc.. **What do you dislike about Yext?** Sometimes may be tricky to use, but once taught it is easy to figure out. You also need a decent amount of time to fill out an entire profile. **What problems is Yext solving and how is that benefiting you?** Yext offers a lot within itself. It is currently helping with location listings for over 100 offices we manage. The customization is great and easy to navigate. **Official Response from Yext Inc.:** > We appreciate your feedback on the customization and ease of navigation within Yext. We understand that time investment may be a concern, and we're continuously working to streamline the profile setup process to make it more efficient for our users. ### 26. Great Product for Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Zachary R. | Marketing Contractor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Yext?** The best part is the ability to affect everything in one dashboard. **What do you dislike about Yext?** I think the user interface could use some tweaking **What problems is Yext solving and how is that benefiting you?** It makes sure that our businesses are aligned properly. **Official Response from Yext Inc.:** > Hi Zachary. We're glad to hear that you find the dashboard feature helpful for managing everything in one place. We appreciate your feedback about the user interface and will take it into consideration for future improvements. ### 27. Yext for Manaing Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** I can control the Google listings of all my businesses from one place **What do you dislike about Yext?** Some of the naming conventions so not make sense for their uses **What problems is Yext solving and how is that benefiting you?** I can upload a number of different elements once rather than individually **Official Response from Yext Inc.:** > We're glad Yext makes it easy for you to manage your business’s Google listings all in one place. Thank you for sharing your feedback with us! ### 28. Good tool for my organic SEO clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Yext?** Easy to use, and the price hasn't changed **What do you dislike about Yext?** Hard to see which sites are in the network or find partner info. **What problems is Yext solving and how is that benefiting you?** Organic SEO **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext! We understand the need for better visibility into the network and partner information, and we're actively working on enhancing that aspect of our platform. ### 29. Yext Review **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa S. | Operator, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Yext?** Yext helps us figure out reviews from all platforms! **What do you dislike about Yext?** I would like there to be an app we can use for this. **What problems is Yext solving and how is that benefiting you?** Figuring out what our issues are directly from customers (per reviews) **Official Response from Yext Inc.:** > We're glad to hear that Yext is helping you manage reviews from various platforms! We appreciate your feedback about wanting an app and understand the convenience of having an app. We will definitely take that feedback into consideration. ### 30. Yext has made our website and online experience great **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | Financial Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Yext?** I can get things updated and approved quickly **What do you dislike about Yext?** Therearent very many things i would change. Its a great software **What problems is Yext solving and how is that benefiting you?** Updating our employee website **Official Response from Yext Inc.:** > We're happy to hear that Yext is helping you update your website efficiently. Thank you for sharing your experience with us! ### 31. Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** Centralized Content Management: It allows businesses to manage, centralize, and update digital knowledge about their products, services, and locations simultaneously **What do you dislike about Yext?** Customer Support: Sometime we have mixed experiences with Yext's customer support, citing delays or lack of resolution. **What problems is Yext solving and how is that benefiting you?** Inconsistent Information Across Platforms: Businesses often struggle to keep their information consistent across various digital platforms. Yext solves this by providing a centralized platform where businesses can manage and update their information across all digital channels simultaneously **Official Response from Yext Inc.:** > We're glad to hear that you find our centralized content management feature helpful for managing and updating your digital knowledge across platforms. We apologize for any mixed experiences you've had with our customer support. We're continuously working to improve our support services to ensure timely and effective resolution of any issues. ### 32. prisedent **Rating:** 5.0/5.0 stars **Reviewed by:** SERVPRO M. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Yext?** The system is very thorough and streamlined **What do you dislike about Yext?** I have not seen any down side of the system **What problems is Yext solving and how is that benefiting you?** Its Benefiting me with online marketing my company reviews and brand market with content via blog etc.. **Official Response from Yext Inc.:** > We're happy to hear that you find our system thorough and streamlined! Thank you for sharing your positive experience. ### 33. Yext is Great for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Account SUpervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** Syncs across all listings and keeps data consistent for clients **What do you dislike about Yext?** Not a good menu management option and not as many lisitng options compared to singleplatform **What problems is Yext solving and how is that benefiting you?** Ensuring that listing information is correct and synced across all listings. **Official Response from Yext Inc.:** > We're glad to hear that you appreciate Yext's ability to sync across all listings and keep data consistent for clients. Thank you for your feedback about the menu management option and listing options. We'll take this into consideration for future improvements. ### 34. Sometimes very glitchy **Rating:** 2.5/5.0 stars **Reviewed by:** Garrett H. | Digital VEA, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** I like the user friendliness and how you can change everything easily **What do you dislike about Yext?** When it doesnt update my tabs and just takes me to the home screen **What problems is Yext solving and how is that benefiting you?** Figuring out how to update tabs on website **Official Response from Yext Inc.:** > Thank you for sharing your feedback with us. We're glad to hear that you find Yext user-friendly and easy to navigate. We apologize for any glitches you've experienced. Our team is constantly working to improve our platform's performance, and we appreciate your feedback. If you encounter any issues or need assistance with updating your tabs, please feel free to reach out to our customer support team at support@yext.com. We're here to help ensure you have a seamless experience with Yext. Thank you for choosing us to help manage your online presence. ### 35. Yext is a great inexpensive way to generate business. **Rating:** 3.5/5.0 stars **Reviewed by:** VIOLET m. | Remote MSA, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** Yext sends me emails to update me on what clients are saying. **What do you dislike about Yext?** Clients sometimes have a billing issue that is out of my hands give a negative review when it was out of my hands. **What problems is Yext solving and how is that benefiting you?** Yext somewhat solves the problem of advertising. Is it beneficial when my name is given attention. **Official Response from Yext Inc.:** > Thank you for sharing your review of Yext! We appreciate your feedback and continued support. ### 36. Restaurant General Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Bashad G. | Restaurant GM, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Yext?** One stop shop for all my restaurant feedback across all platforms. **What do you dislike about Yext?** I love it all! Have not run into any problems. **What problems is Yext solving and how is that benefiting you?** Able to easily address guest feedback. **Official Response from Yext Inc.:** > Thank you for your kind words, Bashad! We're glad to hear that you have not run into any problems with Yext and that it has been beneficial for easily addressing guest feedback. ### 37. very easy to use and is nice to have all reviews on on platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Yext?** What we like is the ease of use and the fact that it ties multiple websites to one **What do you dislike about Yext?** Sometimes there is a delay when the review is placed till we are notified **What problems is Yext solving and how is that benefiting you?** have one person check multiple websites for multibale stores so now they can only use one **Official Response from Yext Inc.:** > We're happy to hear that Yext is helping you streamline the review management process for multiple stores. Thank you for your feedback! ### 38. Yext does a great job of managing my LinkedIn page to be in line with BOA and ML policy **Rating:** 5.0/5.0 stars **Reviewed by:** Jackson W. | Financial Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Yext?** Making sure everything is in good order for publishing profile **What do you dislike about Yext?** certain company logos don't populate and time for approval. **What problems is Yext solving and how is that benefiting you?** Making sure my profile is in good order with my firms policies **Official Response from Yext Inc.:** > We're glad to hear that Yext is helping you keep your LinkedIn page in line with your company's policies. We appreciate your feedback about the logo population and approval time, and we'll work to improve in those areas. ### 39. Powerful Info Distribution for your Digital Presence **Rating:** 5.0/5.0 stars **Reviewed by:** Matt J. | Director, Consumer Media NA, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Yext?** Yext allows for rapid expansion of access to deep location information for business to be in the right place at the right time for their customers to access. The tool set is robust, allowing for a variety of capabilities to grow your business. The customer support team is fantastic, and integrations are available and varied to consume and translate data in many ways. **What do you dislike about Yext?** The major challenge of Yext can be the scope of functionality. It can be daunting to manage, and feel like you're actually maximizing everything available within the platform. **What problems is Yext solving and how is that benefiting you?** Yext gives us the ability to leverage the expansive data we house internally to benefit through organic traffic generation and consumer connectivity across the internet. **Official Response from Yext Marketing:** > It's great to hear that Yext is helping you leverage your data for organic traffic generation and consumer connectivity. We're dedicated to providing powerful solutions to help businesses like yours succeed in the digital space. ### 40. Great experience, easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler M. | Agency Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Yext?** Good, easy, platform for all of your reviews in 1 area. **What do you dislike about Yext?** Sometimes it doesn't allow you to stop invitations that haven't already been sent yet. **What problems is Yext solving and how is that benefiting you?** Yext is keeping all my reviews in 1 centralized place, that makes it easier for me than jumping in different systems to control reviews. **Official Response from Yext Inc.:** > We're glad to hear that you are having a great experience using Yext and find it easy to use and navigate! ### 41. Yext has made creating Facebook posts for our car wash very seamless and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** I love the calendar where I can see post **What do you dislike about Yext?** I can't preview the entire post if too long **What problems is Yext solving and how is that benefiting you?** I am able to make Facebook posts for our local car wash sites. **Official Response from Yext Inc.:** > We're thrilled to hear that you find creating Facebook posts for your car wash seamless and easy. We understand your frustration with the inability to preview the entire post if it's too long, and we will definitely take that into consideration for future updates. ### 42. Business advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** Provides great insights which is extremely helpful for my role. **What do you dislike about Yext?** Don't dislike the platform it's been working well for me. **What problems is Yext solving and how is that benefiting you?** Helping support my customers w/ listing management, seo, and reputation management. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext. We're happy to hear that our platform is helping you support your customers with listing management, SEO, and reputation management. ### 43. Easy way to communicate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** Ease of use and the ability to access from phone or desktop **What do you dislike about Yext?** Some settings can be better. ease of updating contact names, filtering through messages. **What problems is Yext solving and how is that benefiting you?** No problems that I know of **Official Response from Yext Inc.:** > It's great to hear Yext is convenient and user-friendly across devices. We appreciate your insights on the settings and will work to enhance the experience further. Thanks for sharing! ### 44. Very concise and cohesive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Yext?** I like that Yext is very organized and the interface is very welcoming to first time users. It eases the user in and allows them to venture into different options while also educating them on the usage. **What do you dislike about Yext?** I personally do not have anything to dislike about Yext. **What problems is Yext solving and how is that benefiting you?** Headshots, information listings, etc. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext organized and user-friendly. Thank you for the positive feedback! ### 45. it was informative educational and fun **Rating:** 5.0/5.0 stars **Reviewed by:** john g. | Sr vice president wealth advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Yext?** ease of use and very informative overall a good experience **What do you dislike about Yext?** nothing i liked every aspect overall a good experience **What problems is Yext solving and how is that benefiting you?** my business, i use them as a troubleshooter **Official Response from Yext Inc.:** > Thank you for the kind words, John! We're glad Yext has been both informative and helpful in supporting your business as a reliable troubleshooter. ### 46. My time with YEXT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Yext?** The quick turn around times, it makes it super efficient **What do you dislike about Yext?** I haven’t ran into many things i don’t like about the playform **What problems is Yext solving and how is that benefiting you?** The google review submission process **Official Response from Yext Inc.:** > Thanks for the great feedback! We're glad Yext’s efficiency and quick turnaround are making a difference, especially in streamlining your Google review process. ### 47. So far very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin P. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Yext?** Automatic responses to the reviews and text notifications of each review. **What do you dislike about Yext?** That has to log in to reply to a review everytime **What problems is Yext solving and how is that benefiting you?** Gather my all digital review at one place. **Official Response from Yext Inc.:** > Thank you for your positive feedback! We're thrilled that you find Yext user-friendly and appreciate the automatic responses and text notifications. We understand the inconvenience of having to log in to reply to reviews and are working on ways to streamline this process. We appreciate your input as we strive to improve our platform. ### 48. ML Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | FADP-Merrill Financial Solutions Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** Simple user interface and easy drag and drop to add images. **What do you dislike about Yext?** The ability to change sections by widgets **What problems is Yext solving and how is that benefiting you?** They are able to help with seo for searching optimization. **Official Response from Yext Inc.:** > We're glad to hear that you find our user interface simple and the image upload process easy to use. We appreciate your feedback on the ability to change sections by widgets and will take that into consideration for future improvements. As for the benefits, we're happy to hear that our SEO services are helping with search optimization for your business. ### 49. Fantastic platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Yext?** The interface is intuitive and simple to use. **What do you dislike about Yext?** Nothing at all. The system is fantastic. **What problems is Yext solving and how is that benefiting you?** Yext platform helps us navigate our online marketing and understand the analytics behind the numbers. **Official Response from Yext Inc.:** > We're thrilled to hear that Yext is helping solve your marketing challenges and delivering valuable insights. Thanks for sharing your experience! ### 50. fast customer services response **Rating:** 3.5/5.0 stars **Reviewed by:** jennifer w. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** if you call yext, they usually pick up right away with real person who are ready to help you. **What do you dislike about Yext?** you cannot change the order of people's profile, but have to delete profiles and add it by the order you want. **What problems is Yext solving and how is that benefiting you?** easy for us while creating our website **Official Response from Yext Inc.:** > We're glad to hear that you appreciate our fast customer service. Thank you for sharing your review! ## Yext Discussions - [BING connection.](https://www.g2.com/discussions/bing-connection) - 1 comment, 1 upvote - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments - [View Yext pricing details and edition comparison](https://www.g2.com/products/yext/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+16%3A00%3A57+-0500&secure%5Bsession_id%5D=80a9450f-97d7-4c40-8710-05463d717946&secure%5Btoken%5D=1de91249ea309984f00fd5900dc8115e0ceef2d61e574d5350af85f26a019b0c&format=llm_user) ## Yext Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Bulk Uploading - CMS Agnostic - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Compatibility** - Federated Search - File Types - Global Language Support **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Knowledge Base** - Q & A - Link Sharing - Searchable **Administration** - User, Role, and Access Management - Policies and Controls - Security - Reporting **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Segment Trending** - Web - Social - Benchmarks - Finance **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Security** - Verification - Role-Based Permission - Public vs Private **Standards** - Brand Design Consistency - SEO Standards - Internationalization - Web Accessibility **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Functionality** - Personalization - Search Analytics - Integrations **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analysis** - Custom Dashboards - Reports - Integrations **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Digital Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Audience Intelligence & Segmentation - AI Marketing Agents ** - Lookalike Audience Modeling - Behavioral Triggering - Predictive Audience Segmentation **In-House Management** - Employee Performance - Team Workflow **Communication** - Social Features - Tagging - Upload - Comments **Generative AI** - AI Text Generation **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - 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