Yext Reviews & Product Details

I use Yext to monitor all of our Map/Directory listings for our 150+ locations, and we consider it essential software. I appreciate that Yext allows us to standardize and keep track of our listings efficiently. What I like most is the speed; I can bring a new branch online within the same day. The Sync functionality is particularly valuable since it allows me to push corrections or updates within minutes. Within the Listings service, I have zero complaints as everything works great. Even though I wasn't there for the initial setup, I found it easy to learn using the original person's notes. Review collected by and hosted on G2.com.

We test piloted a couple other Yext services but they ended up not being the right price or fit for us. Specifically, we thought the Reviews tracking service was expensive. We also weren't convinced that AI monitoring would have the appropriate level of human connection. Review collected by and hosted on G2.com.

I find Yext incredibly convenient and straightforward to use. It’s a big time-saver for me as it updates all my listings at once, so I only have to enter the data once. I also appreciate that it allows multiple users within our organization to have different levels of access for updating our data. Review collected by and hosted on G2.com.

We have trouble getting a response from our sales support team in a timely manner. We have also had repeated support issues that have taken longer than acceptable to fix. The price is also high considering the lack of direct support we have received during the course of our relationship with Yext. The initial setup was a little difficult; there wasn't a lot of clarity/support on the process, especially with linking accounts and verifications. Review collected by and hosted on G2.com.

I appreciate that Yext is one of the strongest and oldest vendors in the business, with a hospitality publisher network that rivals most competitors. It's also great to receive close support from our Customer Success Manager, managed services, and support team. The hotel-focused integrations ensure our properties' amenities, policies, and brand content are distributed accurately, reducing gaps between brand intent and guest experience. The support team knows our business model well, and we can tap into benchmarking data to understand industry trends. Review collected by and hosted on G2.com.

In my opinion, the Yext platform and reporting technology could use modernization. When previewing other vendors, the user interface was often more advanced than Yext's platform and simplified the daily tasks of SEO Managers. We lean on Yext heavily for their support team and publisher network, but would really like to see an overhaul to the platform experience. Review collected by and hosted on G2.com.

I like the customer service at Yext. The customer service team is very prompt and easy to work with. Whenever I have a problem, even if it's not directly related to Yext but maybe connected to Google, the Yext team is always happy to jump in, help, and give me a recommendation on how to fix it. Additionally, I find that using templates is very helpful. Once you have a proper template set up, populating all of the information is very straightforward and doesn't take much time. Review collected by and hosted on G2.com.

I don't wanna say that this doesn't work well for me. I just don't prefer to use it. And that is reviews. I use reviews elsewhere. I use a platform called Podium. It just integrates more seamlessly with our internal processes so I gather reviews that way. Versus gathering them through Yext. Review collected by and hosted on G2.com.

I love the notifications and reports Yext provides. The enhanced help desk is a lifesaver, and the onboarding and implementation team were terrific. Keeping track of reviews, sentiment, and complaints is so much easier now. I like the balance between control and automation. The initial setup was a breeze, and our main contact before implementation, Micah, was fantastic and really sells the company just by being a great guy. Our implementation and help staff were really helpful too. Review collected by and hosted on G2.com.

I still find building my own reports tricky. A notification or reports wizard would do a lot. Sometimes I wish I knew more about how I can use new Yext features. They build and iterate really fast and I don't necessarily hear about every new function except in huge updates. Review collected by and hosted on G2.com.

I like Yext's user-friendly platform, as it's easy to find the tools I need and learn more about them. It's great that I can ask questions easily, and the customer support team is very responsive, helping us with any issues quickly. The connector feature has been a big help, saving us from manual work by syncing changes on our landing pages with the information on our entities. This ensures our info is consistently updated across different platforms. Review collected by and hosted on G2.com.

I would like to have a flagging option when reviews aren't following Google guidelines. Also, Scout, which is their rank tracking tool comes with a big extra cost. Review collected by and hosted on G2.com.

I use Yext to post our hours and monitor social media feedback and reviews, which simplifies managing our online presence. I appreciate how Yext lets me go to one place to find all my data instead of logging into multiple different platforms. The way Yext displays data using graphs and provides trends and insights is very helpful. I am able to share trends that are easy to understand to each location and provide actionable direction. The initial setup was seamless as our corporate team handled most of it. Review collected by and hosted on G2.com.

The site is not very intuitive. If you don't know what you are looking for it can be hard to navigate. Maybe a search bar. Review collected by and hosted on G2.com.

I like that I can make mass changes across all of our entities and all of our shops in a few quick clicks rather than going into each individual profile separately. It makes it really easy to change things like opening hours, look at reviews, and get a lot of stats and data all in one place. Review collected by and hosted on G2.com.

I think sometimes the software and the way things are laid out on the knowledge graph could be a little bit better. Sometimes I find it a little bit difficult to navigate to where I need to on the platform. Review collected by and hosted on G2.com.

I really like how Yext allows us to push updates to multiple platforms and have access to all our listings in one place. The bulk edits feature is great, and the ability to do bulk uploads and schedule updates for future dates saves a lot of time. It's a very easy tool to use, and having the reviews done with AI assistance also saves a lot of time. The initial setup was very easy and interactive, and the support from Bryony and Albert was great. Review collected by and hosted on G2.com.

I find that the AI tool for review responses could be improved. Sometimes the responses seem similar, even when I try to decrease the length, and it doesn't change as expected. It can be glitchy in these ways. Review collected by and hosted on G2.com.

I love how Yext makes it easy to reply to reviews from different social platforms like Google Business, BBB, and Yelp. The AI software is great at reviewing the verbiage from the initial participant and crafting a dynamic response while also informing us where the review originated and who it is from. I really enjoy the generation feature, where I can generate a link to direct customers or participants to provide feedback. It creates a QR code and provides an easy link to copy and paste into other platforms. The initial setup of Yext was very easy. Review collected by and hosted on G2.com.

I wish that the Generation feature was more eye-catching and user-friendly. Right now, the links and QR codes are generated into an Excel sheet that I have to then take an extra step and download onto the computer. Review collected by and hosted on G2.com.