The best part of using Yest is having one central knowledge base containing all the details of one location. We have used this knowledge to automatically keep our listings up to date on so many websites, but also use it to display location-specific information on our own website, app, and emails. We take advantage of custom fields to make it house all kinds of information and use the "labels" as a great way to keep track of which locations have amenities, are participating in a promotion, etc. We find ourselves asking other vendors to integrate to our Yext knowledge graph and labels because it is the best single source of truth. We also find their review response tool easy to use with valuable insights. Although the social posting tool isn't as sophisticated as it could be and doesn't allow for boosting through the tool, it is very handy when pushing content to many child pages. Review collected by and hosted on G2.com.
Yext's support service has decreased drastically in the past few months, possibly due to a decrease in staffing. Our dedicated rep is awesome, but getting anything from engineering or support services is difficult. We have had trouble with the pages teams in the past-taking a long time to program even if we provide detailed mockups and native files. Just when we found a great pages rep, they got let go. The pervasiveness of our integration makes changing vendors very daunting, so once you start utilizing the knowledge graph everywhere, you're pretty "stuck" with it, even if service decreases. Review collected by and hosted on G2.com.
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Overall Review Sentiment for Yext
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I like that when it comes to managing various entities as well as reviews, we can do it all in one place. Our team is able to work on projects using various tools, manage our websites, and more! Review collected by and hosted on G2.com.
The posting on Facebook does not give me the tools to develop mockups in the formatting the company I work for requires. I do like that it is available and will continue to watch for updates on the social media side. Review collected by and hosted on G2.com.
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds of locations. Bulk editing is helpful with changes, whether big or small. Online reviews can be easily responded to and reported on. The Yext team is also very kind, helpful, and quick to respond. Review collected by and hosted on G2.com.
The analytics portion of the platform can be confusing to set up for those of us who are not analysts. Due to Yelp's privacy settings, Yext is unable to export the message section of Yelp reviews. There is a lot of staff turnover at the account manager level. Review collected by and hosted on G2.com.
Stephanie Yoon, our brand manager at Yext is extremely responsive and helpful. I have made mistakes several times causing errors and she has always helped me navigate how to fix it. We have repeatedly asked for how to improve our usage while being understaffed and the team has continiously made sugggestions, helped us with proof of concept and shown us what it would look like long term.
I love not having to have to email 4 different people. The dev team at Yext has navigated through several problems due to our legacy systems and complex needs. Review collected by and hosted on G2.com.
it is hard to quickly see at a glance the status accross multiple platforms. I often have to look at 4+ pages to see what hours are being displayed in out entity, apple, google, closures, etc.
I wish there was a way to be able to see how google geolocates an addres. Our delivery service frequently has problems with how google geolocates an address and part of that seems to be based on where we put the driving direction pin on the entity. When google does not recognize an address because it is brand new construction, the driving directions often end up incorrect because of how google geolocation sets where the store is located for driving directions. Review collected by and hosted on G2.com.
We transitioned from another listing and review generation platform and are very happy with Yext. After the initial implementation, we are enjoying the platform all the tools that it offer us for all of our locations and professionals. Support team is easy to get ahold via email and can usually resolve an issue quickly, or at least provide ETA from the publishers' side. I am on the platform daily and find it to be intuitive and simple to use for the first part. Review collected by and hosted on G2.com.
Initial implementation took longer than expect, and there were promised and implicit features that turned out needed additional work or not readily available. It is also very important to start the work with a knowledgeable CSM to keep a constant line of communication to ensure our goals and needs are addressed. Review collected by and hosted on G2.com.
Yext is an excellent platform, very configurable and allows us to keep on top of our SEO with a very lean internal team. Customer success and account team are available and help us to make best use of the platform and the implementation partner we used to integrate with the platform (Dentsu) were excellent. Review collected by and hosted on G2.com.
No downsides as yet, I've found Yext to be a good partner Review collected by and hosted on G2.com.
I like that Yext is always evolving to what the current state of information is, to ensure clients get the most out of their platform. For example working with open ai in the future, the ease of adding widgets, and Google attributes so, our members can boost SEO. Review collected by and hosted on G2.com.
It seems to have some tech glitches..... Review collected by and hosted on G2.com.
Yext allows for rapid expansion of access to deep location information for business to be in the right place at the right time for their customers to access. The tool set is robust, allowing for a variety of capabilities to grow your business.
The customer support team is fantastic, and integrations are available and varied to consume and translate data in many ways. Review collected by and hosted on G2.com.
The major challenge of Yext can be the scope of functionality. It can be daunting to manage, and feel like you're actually maximizing everything available within the platform. Review collected by and hosted on G2.com.
The platform is incredibly easy to use, and the ability to update business information across multiple directories in one place saves us so much time. Review collected by and hosted on G2.com.
The lack of full control over how our business appears on certain platforms like Google and Yelp. Some platforms have their own rules and restrictions, which means that even with Yext, we can’t always make the exact changes we want. Review collected by and hosted on G2.com.
It's a great tool for managing all of your external listings in one place, especially if you manage thosands of profiles. The tool makes it easy to make bulk changes. It's always releasing new features to customers. Review collected by and hosted on G2.com.
The platform can be a bit difficult to learn, so it takes a while to get up to speed. I wish the reporting features were a little less complex. I want to be able to quickly identify listings that could be optimized. Review collected by and hosted on G2.com.
I love how Yext has quarterly/bi-yearly Summits to inform all of its customers with the new features and updates! That is extremely benefical as we work in an industry that is steadily changing and advancing! Review collected by and hosted on G2.com.
The downside of managing thousands of entities in Yext is that some may quit syncing so it takes time to resolve those listings that have errors, but Yext makes it easy to do so. Review collected by and hosted on G2.com.
