The customer service is amazing! From signing on with Corey, to working day-to-day with, Kim, and now working on launching pages with Zach and Eva, our experience with the Yext team has been outstanding. They're so knowledgable, easy and efficient to work with. Review collected by and hosted on G2.com.
There's not much I dislike. Can't think of anything at the moment! Review collected by and hosted on G2.com.
Video Reviews
The easiest, most effective local SEO tool to help you skyrocket your rankings!
477 out of 478 Total Reviews for Yext
Overall Review Sentiment for Yext
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Ease of use and maintaining listings. Updating all directories. Review collected by and hosted on G2.com.
Customer support, customer support, customer support — or in Yext’s case, the total lack of it. I’ve worked in marketing for over a decade, and I have never encountered customer service this bad — not even close.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own. Review collected by and hosted on G2.com.
Used the tool in the past and when its all synced up it really simplifies managing multiple location listings. But if you have any issues, don't expected the support to resolve this. Review collected by and hosted on G2.com.
Customer support is shocking, i've had issues with synced up listings and asked for help and been ignored multiple times over the last year. I messaged them about adding another listing to my contract and received a message straight away, it says a lot Review collected by and hosted on G2.com.
I like that when it comes to managing various entities as well as reviews, we can do it all in one place. Our team is able to work on projects using various tools, manage our websites, and more! Review collected by and hosted on G2.com.
The posting on Facebook does not give me the tools to develop mockups in the formatting the company I work for requires. I do like that it is available and will continue to watch for updates on the social media side. Review collected by and hosted on G2.com.
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds of locations. Bulk editing is helpful with changes, whether big or small. Online reviews can be easily responded to and reported on. The Yext team is also very kind, helpful, and quick to respond. Review collected by and hosted on G2.com.
The analytics portion of the platform can be confusing to set up for those of us who are not analysts. Due to Yelp's privacy settings, Yext is unable to export the message section of Yelp reviews. There is a lot of staff turnover at the account manager level. Review collected by and hosted on G2.com.
Stephanie Yoon, our brand manager at Yext is extremely responsive and helpful. I have made mistakes several times causing errors and she has always helped me navigate how to fix it. We have repeatedly asked for how to improve our usage while being understaffed and the team has continiously made sugggestions, helped us with proof of concept and shown us what it would look like long term.
I love not having to have to email 4 different people. The dev team at Yext has navigated through several problems due to our legacy systems and complex needs. Review collected by and hosted on G2.com.
it is hard to quickly see at a glance the status accross multiple platforms. I often have to look at 4+ pages to see what hours are being displayed in out entity, apple, google, closures, etc.
I wish there was a way to be able to see how google geolocates an addres. Our delivery service frequently has problems with how google geolocates an address and part of that seems to be based on where we put the driving direction pin on the entity. When google does not recognize an address because it is brand new construction, the driving directions often end up incorrect because of how google geolocation sets where the store is located for driving directions. Review collected by and hosted on G2.com.
What I like most about Yext is how easy it is to navigate. If I need assistance, I can read on how to implement something step by step. Review collected by and hosted on G2.com.
What I don't like is how long it take for information to integrate from different platforms. I know that's not at the fault of Yext but it can take weeks for listings to go from pending to synced. Review collected by and hosted on G2.com.
We transitioned from another listing and review generation platform and are very happy with Yext. After the initial implementation, we are enjoying the platform all the tools that it offer us for all of our locations and professionals. Support team is easy to get ahold via email and can usually resolve an issue quickly, or at least provide ETA from the publishers' side. I am on the platform daily and find it to be intuitive and simple to use for the first part. Review collected by and hosted on G2.com.
Initial implementation took longer than expect, and there were promised and implicit features that turned out needed additional work or not readily available. It is also very important to start the work with a knowledgeable CSM to keep a constant line of communication to ensure our goals and needs are addressed. Review collected by and hosted on G2.com.
Yext is an excellent platform, very configurable and allows us to keep on top of our SEO with a very lean internal team. Customer success and account team are available and help us to make best use of the platform and the implementation partner we used to integrate with the platform (Dentsu) were excellent. Review collected by and hosted on G2.com.
No downsides as yet, I've found Yext to be a good partner Review collected by and hosted on G2.com.
I like that Yext is always evolving to what the current state of information is, to ensure clients get the most out of their platform. For example working with open ai in the future, the ease of adding widgets, and Google attributes so, our members can boost SEO. Review collected by and hosted on G2.com.
It seems to have some tech glitches..... Review collected by and hosted on G2.com.
Yext allows for rapid expansion of access to deep location information for business to be in the right place at the right time for their customers to access. The tool set is robust, allowing for a variety of capabilities to grow your business.
The customer support team is fantastic, and integrations are available and varied to consume and translate data in many ways. Review collected by and hosted on G2.com.
The major challenge of Yext can be the scope of functionality. It can be daunting to manage, and feel like you're actually maximizing everything available within the platform. Review collected by and hosted on G2.com.
