--- title: Xero Reviews meta_title: 'Xero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1697 reviews by the users' company size, role or industry to find out how Xero works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1697 scale: '5' date_modified: '2026-07-20' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Xero Reviews **Vendor:** Xero **Category:** [Accounting Software](https://www.g2.com/categories/accounting) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,697 ## About Xero Xero is a cloud-based accounting software solution designed to help small business owners and accounting professionals manage their financial operations efficiently. With a user-friendly interface and a focus on automation, Xero enables users to streamline their bookkeeping processes, allowing them to concentrate on growing their businesses rather than getting bogged down by administrative tasks. Targeted primarily at small businesses, Xero caters to a diverse audience that includes entrepreneurs, freelancers, and accounting firms. The platform is particularly beneficial for those who seek to simplify financial management while ensuring compliance with regional tax regulations. Xero's innovative features, such as JAX (Just Ask Xero), an AI financial superagent, enhance the user experience by providing real-time insights and automating routine tasks. This allows users to create quotes, send invoices, and reconcile bank transactions through natural language commands, making financial management more accessible and efficient. One of the key features of Xero is its ability to automate data ingestion from various sources, including banks and e-commerce platforms. This functionality significantly reduces the time spent on manual data entry, with many users reporting an average savings of six hours per month. Additionally, Xero's smart bank reconciliation adapts to user patterns, simplifying the bookkeeping process to a straightforward click-to-confirm operation. This level of efficiency not only saves time but also enhances accuracy in financial reporting. Xero also prioritizes cash flow management, a critical aspect for any business. Users can create customizable online invoices equipped with integrated "Pay Now" buttons, which facilitate faster payments. Coupled with automated payment reminders, Xero helps businesses reduce the time spent on collections, allowing them to focus on revenue generation. Furthermore, Xero's tools are designed to simplify tax compliance across various jurisdictions, making it easier for users to navigate the complexities of tax regulations. The platform is supported by a robust ecosystem of over 1,000 third-party applications and a global directory of certified accountants and bookkeepers. This connectivity ensures that users have access to specialized tools for inventory management, customer relationship management, and financial advice tailored to their specific needs. With a customer support team rated highly by new users, Xero provides the assurance and assistance necessary for businesses to operate confidently in their financial endeavors. ## Xero Pros & Cons **What users like:** - Users find Xero's **ease of use** enhances their accounting experience, allowing focus on business instead of software complexities. (851 reviews) - Users value the **simplicity of invoicing and payment tracking** in Xero, streamlining their financial management effortlessly. (366 reviews) - Users appreciate Xero for its **simple invoicing and streamlined payment tracking** , enhancing overall financial management efficiency. (314 reviews) - Users find Xero to greatly enhance **efficiency** , streamlining financial management and saving valuable time and effort. (304 reviews) - Users appreciate the **simplicity and ease of use** of Xero, enhancing invoicing and payment tracking significantly. (279 reviews) - Users find Xero offers **smooth accounting integration** , streamlining tasks like budgeting, invoicing, and reporting effectively. (276 reviews) - Users appreciate the **user-friendly interface** of Xero, which simplifies bookkeeping and enhances financial visibility. (274 reviews) - Users value the **time-saving integrations** of Xero, enhancing efficiency and freeing up time for analytical tasks. (270 reviews) - Users love the **smooth integrations** of Xero with various software, enhancing their accounting experience effortlessly. (268 reviews) - Automation (262 reviews) **What users dislike:** - Users find the **missing features** of Xero, like lack of support and robust reporting, limiting for advanced needs. (319 reviews) - Users find **limited options** in Xero's reporting features, lacking flexibility for custom sales analysis or forecasting. (173 reviews) - Users find **limited customization** in Xero's reporting features, impacting detailed sales analysis and forecasting capabilities. (142 reviews) - Users find the **reporting limitations** in Xero hinder deeper analysis and disrupt workflow efficiency during busy periods. (134 reviews) - Users face challenges due to **poor customer support** , particularly with slow response times and no immediate phone assistance. (121 reviews) - Users experience a noticeable **learning curve** with Xero, particularly when navigating advanced features and initial setups. (113 reviews) - Poor Reporting (112 reviews) - Report Customization (109 reviews) - Users are frustrated by Xero's **constant price increases** with no corresponding improvements, making it unaffordable for small businesses. (104 reviews) - Users find the **pricing issues** with Xero challenging, especially due to recent increases and costs for startups. (97 reviews) ## Xero Reviews ### 1. Remote Accounting Made Simple with Xero **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce D. | Vice-President **Reviewed Date:** May 04, 2026 **What do you like best about Xero?** I think Xero has a very clean interface for clients who choose to participate in their books or do the books on their own and just have us review their books. The bank reconciliation process in Xero is phenomenal; it just includes who, what, and why, making it very simple for a business owner without an extensive accounting background to understand. I also appreciate that Xero does not put transactions onto the financial statements until they have been reconciled. **What do you dislike about Xero?** The speed of processing reports and navigation in Xero could be improved. **What problems is Xero solving and how is that benefiting you?** I use Xero to work remotely with ease as long as I have reliable internet. It simplifies accounting and bookkeeping for clients, and the bank reconciliation is phenomenal and simple to understand. **Official Response from Xero:** > Hey Bryce, thanks for sharing your experience! ### 2. Seamless Software Integration and Ease of Use, Needs Better Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Blake C. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Xero?** I like Xero for its ease of use, especially how seamlessly it interfaces with other software. It's easy to connect with the bank and credit card companies, which helps bring all of our transactions into one area for easy reconciliation in an easy-to-read format. The interface is intuitive. We switched to Xero from ACS Financials because of these features, its interface ability, and the automation it provides, which even allowed us to trim our workforce by two people. **What do you dislike about Xero?** The reporting feature is very good, but there is room for improvement. It seems to be a little cumbersome when creating custom reports. A better custom reporting feature would be nice. **What problems is Xero solving and how is that benefiting you?** I use Xero for its ease of use and interface ability with other software, automating tasks and bringing transactions into one area for easy reconciliation, which streamlined our operations and reduced our workforce by two people. **Official Response from Xero:** > Hi Blake, thanks so much for the 5 stars! We’re glad Xero’s integrations and automation are making things easier for your team. We appreciate your feedback on reporting too. If you'd like to share more about this, our Product Ideas page is the best place for our team to review them. ### 3. Impressive Features, But Some Improvements Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Xero?** I really appreciate the bank statement and account transactions tab as it allows us to ensure that all bank transactions appear there before starting reconciliation. I also appreciate the billing feature, especially the automation of recurring invoices. I also like the features that work on multiple transactions at the same time, such as cash coding or find and recode. Finally, I really like the available reports and the tool that allows us to customize them as we wish. **What do you dislike about Xero?** During financial verification or audit, we are often asked to pull out a lot of invoices at once. I would like to have a feature to extract all purchase invoices from a supplier or a period without having to open them one by one. Also, in our country, some more advanced sales taxes are not natively supported or included in the reports. For example, we have a mileage allowance with a customized rate, but when configured in Xero, the original GST/QST report does not take it into account. The same goes for sales taxes on meals where we can only claim 50%. **What problems is Xero solving and how is that benefiting you?** Xero gives us an overview of bank transactions, helps to identify expenses and income, and ensures proper reconciliation of transactions. I like the automation of recurring invoices and the tools to handle multiple transactions, as well as the customization of reports. **Official Response from Xero:** > Hi Thomas, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it! We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate! ### 4. Simplifies Accounting with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Mihir Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Xero?** I use Xero to manage accounting for small business tasks like invoicing, tracking expenses, and monitoring cash flow. It’s user-friendly and cloud-based, making it easy to manage finances from anywhere. I really like its simple interface and real-time financial tracking, which makes managing accounts much easier. The dashboard shows cash flow, invoices, and expenses in real-time, so I can quickly see the financial status without doing manual calculations. The initial setup of Xero was pretty straightforward, and we were able to start managing accounts within a short time. **What do you dislike about Xero?** Sometimes the pricing of Xero feels a bit high for small businesses, and some features take time to learn. Xero could improve by offering more affordable plans for small businesses and simpler tutorials for beginners to learn the advanced features faster. **What problems is Xero solving and how is that benefiting you?** I use Xero to manage accounting for small business tasks like invoicing, tracking expenses, and monitoring cash flow. It helps me keep track of invoices and expenses in one place, saving a lot of time on manual bookkeeping. Its simple interface and real-time financial tracking make managing accounts much easier. **Official Response from Xero:** > Thanks for sharing your review, Mihir. Appreciate it! ### 5. Effortless Accounting with Xero's Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis C. | Head of Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Xero?** I really like all the integrations in Xero, especially the native ones with different financial accounts and robust Zapier integrations that allow me to automate a lot of my daily workflow. The ability to build automations with Zapier is a big one for me, as it can identify invoices and receipts sent by email, and then automatically create a new bill in Xero or attach the receipt to a relevant transaction if it's already reconciled. I also use Zapier to sync my sales invoices to my CRM in Notion, so I have visibility of all invoices and their current status. I found that setting up Xero was quite easy for me since I didn't have any previous financials to manage, and I particularly liked the refreshed homepage. **What do you dislike about Xero?** Working directly with the API is a little bit challenging. Some of the syntax feels a little bit outdated. Querying for a transaction is pretty difficult. Some parts of the UI feel very dated, with the settings and reporting screens still feeling like they're from the early 2000s. **What problems is Xero solving and how is that benefiting you?** I use Xero to manage all my accounting, customer invoicing, and bill payments. It simplifies invoicing and lets me manage my financial statements easily. **Official Response from Xero:** > Thanks for sharing your insights, Dennie - great to hear you're having such success. If you'd like to dig into some of the UI experience, don't hesitate to create a case via Xero Central - https://central.xero.com/ - and the team will be in touch directly! ### 6. User-Friendly Dashboard, Simplifies Bookkeeping **Rating:** 4.5/5.0 stars **Reviewed by:** Sujal Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Xero?** I use Xero to manage day-to-day accounting tasks and keep financial records. I appreciate how it simplifies bookkeeping by keeping all financial data in one place. I like the clean, user-friendly dashboard, which makes it easy to track finances and view reports. The dashboard presents key financial info like cash flow, expenses, and bank balance, so I can quickly understand my financial position without digging through multiple reports. The initial setup was easy because the platform guides you through the main steps like connecting your bank account. I switched to Xero from a more basic accounting tool that lacked automation and clear reporting. Overall, I find it easy to use and reliable, which is why I would rate it 9/10. **What do you dislike about Xero?** One thing the pricing which can feel a bit high for smaller business or individual. **What problems is Xero solving and how is that benefiting you?** Xero simplifies bookkeeping by keeping all financial data in one place. I love the clean, user-friendly dashboard that helps me track finance easily and understand my financial position quickly without digging through multiple reports. **Official Response from Xero:** > Great to hear, Sujal - thanks for sharing your review! ### 7. Streamlined Accounting with Xero, Perfect for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Xero?** I really appreciate Xero's usability; it makes the platform easy to understand. It's a really handy tool for handling all our invoicing, bills, and expense payments. I like looking at profit and loss figures compared with previous financial periods, and it's easy to see what invoices are due, their status, and payment periods. Setting up Xero was very easy for our new business. **What do you dislike about Xero?** As a small business, we find that some of the add-ons (e.g. employee expense claims), are just too expensive for a business of only two employees - but we would find it useful to have. At the moment, we don't want to pay for this functionality because the next level of subscription is too much for our small company and we wouldn't use the other perks. **What problems is Xero solving and how is that benefiting you?** Xero is a handy platform that solves invoicing and billing challenges. We appreciate its features for checking profit and loss, and tracking invoice statuses and payment periods. **Official Response from Xero:** > Thanks for sharing your experience, Elaine. We're really pleased that you're finding things accessible and easy to understand. Great to have you with us! ### 8. Transformative Accounting Tool with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Angelique S. | Assistant Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Xero?** I use Xero for accounting for SMEs, mainly for completing financial statements and reporting. I like that there's an automated bank feed between my bank and Xero, which helps in recording bank transactions easily. I appreciate that it's cloud-based and has been consistently updating its functions over the six years I've been using it. The dashboard update, where I can use the reporting templates for tracking numbers, is particularly helpful. I also have Xero integrated with my POS system - Eats365, and my inventory system - Supy. Overall, I'd rate it a 10 for recommending to others. **What do you dislike about Xero?** The inventory function. **What problems is Xero solving and how is that benefiting you?** Xero solves the problem of recording bank transactions with its automated bank feed. The cloud-based nature and continuous updates keep it current, while the dashboard and reporting templates help in tracking numbers. **Official Response from Xero:** > Hi and thanks for the great feedback. Great to hear you're finding Xero is helping you with your recording and reporting. We're always open to new ideas and looking at ways to improve Xero for our customers. If you haven't visited our Xero Product Ideas page yet, we'd love for you to take a look at https://productideas.xero.com/ to see what's there or add your own ideas around the inventory function. Our team regularly reviews these when considering their product roadmaps. If you need help at any time, please raise a case in Xero Central and one of our Support team will reach out - https://central.xero.com/s/raise-support-case ### 9. Instant Financial Snapshot with Xero. **Rating:** 4.5/5.0 stars **Reviewed by:** Juli D. | Issue Tracking Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Xero?** My preference for using Xero is that it gives me an immediate picture of what the financial status is at the moment. This is not something I would normally use for analysis; I will generally look at the invoices, payments, and anything outstanding. **What do you dislike about Xero?** At certain times, small changes may take a little more effort, particularly when making adjustments to the existing data. **What problems is Xero solving and how is that benefiting you?** One thing that I find works well about Xero is the speed at which one is able to get an immediate understanding of the financial status of a company without having to dig deeper into it. **Official Response from Xero:** > Thanks for sharing your review, Juli. Appreciate it! ### 10. Simple and Easy Accounting with Xero **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjit K. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Xero?** What I like best about Xero is that it is easy to use and helps keep financial records organized in one place. I also like that it allows access from anywhere online and makes tasks like invoicing, tracking expenses, and bank reconciliation much faster and simpler. **What do you dislike about Xero?** One thing I dislike about Xero is that some features can be confusing for new users at first. It can also be expensive for small businesses, and sometimes the reports or settings take time to learn properly. **What problems is Xero solving and how is that benefiting you?** Xero helps solve problems like managing invoices, tracking expenses, and keeping financial records organized. It saves time by doing many accounting tasks automatically and makes it easier to check business finances anytime online. **Official Response from Xero:** > Thanks for taking the time to leave a review, Ranjit! ### 11. Xero Makes Invoicing and Account Management Easy and Secure **Rating:** 4.5/5.0 stars **Reviewed by:** sakthivel S. | Systems Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Xero?** Mostly, I like the product and its features. Xero is one of the best account management tools because it lets us handle tasks easily and securely, such as creating invoices, managing transaction lists, checking whether customers have made payments, and generating invoices. Those features all are very liked one and the UI also very better for daily usage experience. **What do you dislike about Xero?** In my experience, I’ve noticed a few things I didn’t like. For example, some invoices and reports can’t be fully customized. Also, because it’s a fully cloud-based tool, it requires a stable internet connection at all times. **What problems is Xero solving and how is that benefiting you?** In our organization, we needed a tool to generate invoices, list transactions, and produce monthly reports. So, we configured Xero and after the setup, it helped us a lot. **Official Response from Xero:** > Hi sakthivel, thanks for taking the time to share your feedback. We encourage you to vote for or share your ideas around reports customization in Xero Product Ideas! Our team regularly reviews these when considering their product roadmaps. https://productideas.xero.com/ Glad to know that we're helping to make your invoicing and accounts management easier to manage. ### 12. User-Friendly Accounting with Time-Saving Features and Cloud Access **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal V. | Chartered Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Xero?** Xero's interface is very user friendly, so it is easy to manage accounting tasks without a steep learning curve. Bank reconciliation, invoicing, real time financial tracking are some of the features that are very useful and save a lot of time. Great thing about the cloud based access as well. **What do you dislike about Xero?** Some of the more advanced reporting and customisation options seem a little limited compared to more complex accounting software. Also, sometimes lag in loading reports can be a bit frustrating. **What problems is Xero solving and how is that benefiting you?** Xero brings all the key accounting tasks together in one place, making it easier to manage your finances. Its automated bank feeds and workflows reduce the need for manual data entry, which helps cut down on errors and saves time. **Official Response from Xero:** > Hi Vishal, thanks so much for taking the time to share your feedback! It's great to hear you're finding Xero user-friendly, that's fantastic to know. We also really appreciate you highlighting areas for improvement. Your insights are valuable and we encourage you to share your specific suggestions on our Xero Product Ideas platform at https://productideas.xero.com/. Our product team regularly reviews all submissions, and ideas that gain strong community support play a key role in shaping our future product roadmaps. In fact, we've implemented features based on hundreds of community ideas. Thanks again for helping us make Xero even better! ### 13. Smooth Accounting with Xero in One Place. **Rating:** 4.0/5.0 stars **Reviewed by:** Prakash T. | Backend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Xero?** Xero offers a clean and intuitive interface for all aspects of invoicing, expense tracking, bank feed management, and cash flow management in one place. This allows for faster and more transparent operations in daily accounting activities for better financial decision-making. **What do you dislike about Xero?** The reporting customization is limited for advanced financial analysis. Some features are only available on premium plans. Large volume management may require additional navigation for better usability. **What problems is Xero solving and how is that benefiting you?** Xero offers a replacement for manual bookkeeping and spreadsheets for a centralized accounting management solution. This allows for improved accuracy and faster operations for better coordination between all teams within the organization. **Official Response from Xero:** > Really appreciate you taking the time to share your feedback, Prakash. We're happy to hear Xero is helping you to improve accuracy and speed up operations, that's fantastic to know. We also really appreciate you highlighting areas for improvement. We encourage you to share your specific suggestions on our Xero Product Ideas platform at https://productideas.xero.com/. This is the best place for your ideas to be seen. Our product team regularly reviews all submissions, and ideas that gain strong community support play a key role in shaping our future product roadmaps. Thanks again for helping us make Xero even better! ### 14. Xero: A One-Stop Accounting Solution That Keeps Everything in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** CA Kushagra G. | Audit Experienced Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Xero?** The best thing about Xero is that it’s a one-stop solution for accounting. I can handle bookkeeping, complete reconciliations, and file returns all within the same software, which keeps everything in one place and makes the process much more straightforward. **What do you dislike about Xero?** Xero can sometimes be slow when handling a heavy volume of data. It also offers limited functionality beyond the basics, and it can feel restrictive when I need to perform more complex calculations or procedures. **What problems is Xero solving and how is that benefiting you?** Xero offers a platform to record and store all business-related transactions. Through Xero, I’m able to view the business in one place, which makes it easier to understand what’s going on overall. It also helps me analyse year-over-year fluctuations and stay compliant with tax-related norms. **Official Response from Xero:** > Thanks so much for taking the time to share this feedback! We're so happy to hear you're finding Xero to be such a holistic solution for your accounting needs. We also really appreciate you highlighting that it can be slow at times and have limited functionality at time. If you have some specific use cases or examples where it's not quite meeting more complex needs or procedures, we'd really encourage you to share your suggestions (or vote for existing ones!) on our Xero Product Ideas platform at https://productideas.xero.com/. Our product team regularly reviews all submissions, and ideas that gain strong community support play a key role in shaping our future product roadmaps. We've implemented features based on hundreds of community ideas. Thanks again for helping us make Xero even better! ### 15. Effortless Accounting with Xero's Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud E. | General Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Xero?** I think Xero is easy to use and well-organized, which saves me a lot of time through automation, especially with invoices and bank reconciliation. I like the reporting features, such as profit and loss and balance sheet, as they're easy to generate and understand. Xero is faster and more intuitive compared to other systems, particularly for small and medium-sized businesses. **What do you dislike about Xero?** One thing I dislike about Xero is that some advanced features are limited compared to full ERP systems. For larger or more complex businesses, customization options and detailed inventory management could be improved. However, for small and medium-sized businesses, Xero still works very efficiently and meets most daily accounting needs. **What problems is Xero solving and how is that benefiting you?** I find Xero easy to use, saving time through automation, especially with invoices and bank reconciliation. Its reporting features make generating and understanding profit and loss statements and balance sheets simple, reducing the need for many workers. **Official Response from Xero:** > Hi Mahmoud, thanks for sharing your experience! We’re glad to hear Xero’s automation and reporting tools are helping you save time and work more efficiently. We appreciate your feedback around advanced features, customisation, and inventory. Insights like this are really valuable as we continue to improve the platform. ### 16. Streamlined Bookkeeping with Easy UI **Rating:** 5.0/5.0 stars **Reviewed by:** Erika D. | Cloud-Based Bookkeeper and Business Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Xero?** I love how Xero makes reporting, collaboration, and real-time finances easy. The ease of use and UI are great, making it easy to navigate and teach others. It saves me time and my clients love it. Xero allows for multiple collaborators, and the reporting is way better than what I had with QBO. It was easy to set up initially, and I integrate it with Wagepoint, Hubdoc, Syft, Helcim, and Stripe. This seamless integration adds value to my business. **What do you dislike about Xero?** Bank feeds need to be improved. Open Banking will help in Canada, but right now they aren't as strong as they should be. **What problems is Xero solving and how is that benefiting you?** Xero makes reporting, collaboration, and real-time finances easy. It's intuitive, easy to teach, and saves time. It's better than QBO, especially with multiple collaborators and reporting. **Official Response from Xero:** > Thanks for the great review, Erika! ### 17. Easy Setup and Intuitive Processes—A More User-Friendly Alternative to QBO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Xero?** East set up, intuitive processes. I was looking for a product that was more user friendly than QBO and I think I have found it! **What do you dislike about Xero?** I'm not sure this is a downside but I haven't had to fix a problem yet. I'm hoping that their customer support is easy to use and that the que isn't forever. **What problems is Xero solving and how is that benefiting you?** Small businesses need bookkeeping software that can be utilized by accountants also. If a person without a lot of business information can use this product and accurately reflect the financial position of the company, that a huge plus! A lot of small business owners don't realize the importance of cash flow when adding new projects. Xero helps them to understand if they will be able to pay their bills. **Official Response from Xero:** > Thanks so much for taking the time to share your feedback! We're thrilled to hear you're finding Xero user-friendly, that's fantastic to know. It's great to have you with us! ### 18. Effortless Expense Tracking and Transaction Categorization **Rating:** 5.0/5.0 stars **Reviewed by:** Dan F. | Facilities Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2026 **What do you like best about Xero?** It’s very easy to categorize all my business transactions and stay on top of my expenses. **What do you dislike about Xero?** So far, I haven’t found anything I dislike. **What problems is Xero solving and how is that benefiting you?** When I send invoices, customers automatically receive reminders if an invoice hasn’t been paid. This allows me to keep working without having to constantly check on payments. **Official Response from Xero:** > Thanks for sharing your review, Dan. Appreciate it! ### 19. Good, but not easy for beginners. An expensive mistake. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Xero?** I like how Xero connects with my bank and is able to do anything that accounting software should do. I like the apps, such as HubDoc, which I can use to make the software more helpful to me. It's so easy to take photos of my receipts and have them automatically uploaded to Xero. **What do you dislike about Xero?** This is not easy for beginners who don't know much about accounting. All I want to do is take photos of receipts and have them posted to my account, but there were some options that I chose wrongly (Bill instead of Spend Money) which cannot be corrected without starting all over. **What problems is Xero solving and how is that benefiting you?** Xero provides the business docs I need at tax time. **Official Response from Xero:** > Thanks for taking the time to share your review, we really appreciate it. Our team is here to help when you need it! Please raise a case in Xero Central and one of our Support team will be in touch to assist. If you'd prefer a callback, they can do that too! Just make a note of it when you raise your case - https://central.xero.com/s/raise-support-case Thanks again for your feedback. ### 20. User-Friendly with Excellent Bank Feed Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Ikechukwu I. | Finance Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Xero?** I liked using Xero for its efficiency in tracking payables and receivables. It was great to upload Excel sheets directly, which saved me from creating journals from scratch. The reconciliation feature was impressive with live bank feeds, making the process fast, accurate, and automated. I appreciated the automated matching suggestions that reduced the time spent on categorizing and matching transactions. Xero was user-friendly while being highly functional, and I found the bank feed integration fantastic. **What do you dislike about Xero?** Analytics could be deeper. Sometimes doing deeper analytics means I have to export to Excel to get it better and more tailored to my needs. Feel like that could be fixed so I wouldn't need to do that outside Xero. **What problems is Xero solving and how is that benefiting you?** I use Xero for efficiency in tracking payables and receivables. Uploading Excel files directly solves the issue of creating journals from scratch. The bank feed integration makes reconciliation fast and accurate with automated matching suggestions, reducing the time spent on categorizing transactions. **Official Response from Xero:** > Thanks for taking the time to share your feedback, Ikechukwu! We’re glad to hear Xero’s features are helping streamline your workflow. If you’d like to share your thoughts around deeper analytics, you’re welcome to vote for or share ideas via Xero Product Ideas https://productideas.xero.com/ , which our team reviews when considering future updates. ### 21. Streamlines Finances with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Todd H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Xero?** I like the auto reconcile feature in Xero because it allows me to quickly look at my transactions and be sure that I have everything documented appropriately. I also like how easy it is to use and how organized it keeps me. The initial setup was very easy, and compared to QuickBooks, Xero is much simpler and easier to set up. **What do you dislike about Xero?** Haven't found anything I dislike so far. **What problems is Xero solving and how is that benefiting you?** Xero allows me to track my company's expenses and income and invoice my customers, which helps keep everything organized. **Official Response from Xero:** > Hi Todd, thank you so much for taking the time to share your positive feedback, we truly appreciate it! ### 22. Xero Makes Onboarding Small Business Clients Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Maghen H. | Regional Account Manager - Central Region, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Xero?** The ease of use for small business clients. It is so easy to show new users how to navigate and understand Xero! **What do you dislike about Xero?** Bank feed integrations could use some help. They have improved tremendously over the past few years, but still have a way to go. Also their US based support is lacking. **What problems is Xero solving and how is that benefiting you?** Less time consuming reconciliation and easy to replicate report templates. **Official Response from Xero:** > Thanks for taking the time to share your feedback, Maghen and it's good to hear you're finding Xero makes things easier for your small business clients. We also appreciate you highlighting where improvements could make things even better. It's great to have you with us! ### 23. Clear Cashflow Tracking for Due vs. Received Payments. **Rating:** 4.5/5.0 stars **Reviewed by:** Rampukar R. | Frontend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Xero?** Xero allows me to monitor the differences between money that is due versus the actual money received. Primarily, I focus on dates that are due, future payments, and recent activities, which give me an idea of whether things are going according to plan. There is no need for any further analysis from the report itself. **What do you dislike about Xero?** Modification of payment terms or the update of any timeline in the current entries might be required to make a few additional clicks. **What problems is Xero solving and how is that benefiting you?** One thing I really appreciate about Xero is its emphasis on timing as opposed to figures. **Official Response from Xero:** > Thanks for taking the time to share your review, Rampukar. It's great to have you with us! ### 24. Easy to Use, Great Support, and Strong Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Ed C. | Learning Experience Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Xero?** Easy to use, good support system, good pricing, and performs well. **What do you dislike about Xero?** Nothing. I am new to small business and to small business accounting so the tools are new to me too. There is a learning curve. **What problems is Xero solving and how is that benefiting you?** Keeping track of my expenses. I have not needed to track them in the past. Also, I don't do much reconciliation with my personal accounts, so this is relatively new to me. **Official Response from Xero:** > Hi Ed, thanks for taking the time to share your review! We're thrilled that you're finding Xero meets your needs and is easy to use. Be sure to reach out via Xero Central, should you ever hit any difficulties along the way as you continue to learn the tools and platform. ### 25. Fast, Helpful Support That Got My Books Under Control Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Etien A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Xero?** As a fairly inexperienced business owner who’s just taken over my own books, I’ve found there’s a lot of help here. Also, unlike QuickBooks, they won’t delete all of your data after you stop paying for a year (a previous lesson learned). They respond to my questions quickly, and I’ve been able to get to a good place in a short time. I’d had an accountant managing my books for a couple of years, but I decided I’d rather have more control and handle it myself. **What do you dislike about Xero?** Some parts aren’t entirely intuitive, though that may be more due to my lack of experience than any real issue with the software. **What problems is Xero solving and how is that benefiting you?** I felt like my previous accountant wasn't accurately managing my books and this gives me back control in a way I can manage. **Official Response from Xero:** > Thank you for taking the time to share your review, Etien. Great to have you with us! ### 26. Intuitive, Time-Saving Accounting with Clear Reports and Full Audit History **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Xero?** What I like most about Xero is how easy it is to use. It doesn’t feel complicated or overwhelming, even when you’re dealing with more detailed finance tasks. Everything is quite intuitive, which saves a lot of time day to day. I also really like how clear and convenient the reports are - you can quickly get the numbers you need without spending ages clicking around. And having full visibility of the history of actions is a big plus. Being able to see who did what and when gives real transparency and makes it easier to stay in control. I also recently talked to customer support and they resolved my issue quickly! Overall, it just makes my work feel more organised and efficient, it's easy to implement and integrate to our other tools. **What do you dislike about Xero?** What I dislike about Xero is that some options feel a bit limited or missing. For example, I wish there was a way to send automatic monthly statements to customers without setting up workarounds. It would also be really useful if customers could log in and download their up-to-date statements themselves whenever they need them. Same with invoice reminders - the settings are quite basic. In reality, there are different types of invoices that need different reminder flows, and it would be great to have more flexibility there instead of one standard setup. So overall it works well, but a few more advanced AR features would make a big difference. **What problems is Xero solving and how is that benefiting you?** It takes care of a lot of day-to-day finance admin and keeps everything in one place, which genuinely makes a big difference. For me, the main benefit is having clear, end-to-end visibility of invoices, payments, and account balances without needing to pull information from multiple sources. That makes it much easier to track outstanding amounts, reconcile payments, and follow up on overdue invoices. It’s also strong from a control and audit perspective. Having a clear history of actions, payment allocations, and changes reduces confusion and saves time when I need to investigate issues or understand what happened. Overall, it streamlines processes that would otherwise be manual and time-consuming, so I can spend more time on analysis and problem-solving rather than admin work. **Official Response from Xero:** > We really appreciate you taking the time to share your positive feedback and suggestions with us! That Xero is helping you to streamline your processes and save you time is wonderful to hear. We'd love for you to share your thoughts around additional features and functionality on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Our team regularly reviews these when considering their product roadmaps and valuable insights like yours help us to continuously innovate and improve. ### 27. Xero API That Makes Power Automate Invoice Automation Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Sukumar M. | Freelance Information Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Xero?** Xero’s API is reliable and easy to integrate with Power Automate, enabling automation of invoices, payments, and data syncing. It reduces manual work and keeps financial data accurate and up to date. **What do you dislike about Xero?** Xero’s native integrations can be limited, so advanced workflows often require custom API work. Error handling and debugging API issues can also be challenging at times. Record count and throttling was challenging during my integration **What problems is Xero solving and how is that benefiting you?** Xero helps automate accounting tasks like invoicing, payment tracking, and reconciliation. With API integration via Power Automate, it reduces manual entry, improves accuracy, and keeps financial data in sync in real time. **Official Response from Xero:** > Appreciate your feedback Sukumar, thank you! ### 28. Robust Features, Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Zuar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Xero?** I like the robust features of Xero, which make it an extremely powerful tool. Once set up properly, it provides a lot of great financial insights, helping me and my business partner gain clarity on our financial decisions and allowing us to confidently set budgets and make financial decisions with less work. **What do you dislike about Xero?** Setting up the account properly is very difficult. It's unique for every business, so even though the onboarding call helps a lot, asking for help is still a little difficult unless you have an experienced financial planner like a CPA to work alongside. There are a lot of menus, features, and options that are sometimes hard to find, and without the financial background, I don't really know what terms mean. I'm not sure that a tutorial or a walkthrough would help with this because it's just a lot of information to learn. **What problems is Xero solving and how is that benefiting you?** Xero acts as our CFO, aiding financial planning and meeting tax needs. It clarifies our financial decisions and helps confidently set budgets by organizing expenses, making financial management easier. **Official Response from Xero:** > Hi Zuar, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it! We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate! ### 29. Using Xero as a Bookkeeper **Rating:** 4.0/5.0 stars **Reviewed by:** Udhayan N. | Team Leader- Accounts , Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Xero?** As an accountant in a UAE-based company, we have been using Xero as our bookkeeping software for more than 15 clients. Xero has been helpful for handling day-to-day transactions, such as purchase and sales maintenance, as well as bank reconciliation, in an easy way. It also offers better specifications when generating reports compared to other enterprise solutions. **What do you dislike about Xero?** Not much, but I do feel some discomfort with the interface of these books. Apart from that, I don’t find any difficulties when preparing the books. **What problems is Xero solving and how is that benefiting you?** I enter day-to-day purchase and sales invoices as per our clients’ requirements, complete the bank reconciliation at the end of each month, and share reports such as the balance sheet and profit and loss statement with clients by generating them in XERO. **Official Response from Xero:** > Hi Udhayan, thanks for sharing your experience. We’re glad to hear Xero is supporting your bookkeeping work across multiple clients. We also appreciate your feedback on the interface - if you have suggestions you’d like our product team to consider, you can share them via Xero Product Ideas. ### 30. Simple Bank Feeds That Make Expense Tracking Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Tom A. | Paraplanner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Xero?** I like the bank feed. It’s easily the simplest way for me to track my expenses, and I appreciate that it recognises duplicates. It also starts categorising transactions automatically once a few have gone through. **What do you dislike about Xero?** I recommend it to my clients, but because they aren’t accounting-savvy, they struggle to understand it. **What problems is Xero solving and how is that benefiting you?** I always know where my business is up to, and I can view my chart of accounts at any point during the year. **Official Response from Xero:** > Hi Tom, great to hear Xero's features are helping make expense tracking simpler and giving you better visibility over your business. Appreciate you taking the time to leave a review. ### 31. Intuitive Accounting Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Xero?** I use Xero for everyday accounting functionalities and I've had a good experience with it. I appreciate their prompt response to tickets and the new upgrades they have done. It's been a pleasant experience overall. I like how intuitive it is, which makes things easier. Reconciliation and reporting are the features I work with the most, especially the reports. The reporting headers have all the necessary information. I would definitely like to see more customization options to make reports even more useful. **What do you dislike about Xero?** I find that different modules carry different headers on reporting. I would like the customization options to allow header options from all modules. It would be helpful to have a one-month end report that carries all the monthly data to streamline the month-end process. **What problems is Xero solving and how is that benefiting you?** I use Xero for reporting, reconciliations, and imports. It's intuitive and handles reporting and reconciliation well. I appreciate how reporting headers contain all necessary information. **Official Response from Xero:** > Thanks for taking the time to share your feedback, Kathy. We appreciate you highlighting where more detail could make the process even clearer! We also encourage you to vote for or share your ideas in Xero Product Ideas - https://productideas.xero.com/ Our team regularly reviews these when considering their product roadmaps. ### 32. Books at Your Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa G. | Co-Founder & Managing Partner, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Xero?** Having my books at my fingertips no matter what device I'm on and simplified bank recons with intelligent transaction matching. **What do you dislike about Xero?** Sometimes there is alot of page switching I have to do when I'm trying to troubleshoot or analyze something. **What problems is Xero solving and how is that benefiting you?** Easy ACH payments and direct draft for client invoices, good integrations, 1099 prep and e-filing and seamlessly switching between cash and accrual bases. **Official Response from Xero:** > Appreciate your feedback Lisa, thank you! ### 33. Helps Me To Keep My Bussiness Account Clean **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas G. | Founder/Owner, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Xero?** The dashbord is very useful for the full picture of my businesses accounting. When running around Chicago coordinating vendors and dealing with bridezillas (usually clients are lovely, usually), I just need to open my laptop and see where the money is. I love that I can invoice a couple for a deposit right from my phone wile at a venue. It looks clean, not old clunky spreadsheet I used to work with. The way they designed this service is a vibe. **What do you dislike about Xero?** Semetimes the bank feeds deisconnect more than I'd like. It's super annoying when I sit down to do my admin day and realize that I have to re-enter my password for Chase. **What problems is Xero solving and how is that benefiting you?** It separates my revenue streams so I can actually see what;s making money. I've got the coffee bar, the booze and the event tickets, xero helps me to check margins on the cocktails are covering the overhead when the coffee side is slow, and definetely keeps the IRS off my back and Lets me focus on the community and the events rather than accounting. **Official Response from Xero:** > Hi Thomas, thank you so much for taking the time to share your feedback with us, we truly appreciate it! ### 34. Incredibly Intuitive Accounting Tool for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie B. | Head of operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Xero?** It’s incredibly intuitive, which is a huge help when you’re running a small business and may not be able to recruit bookkeepers. Even someone with very little accounting knowledge could use the system. **What do you dislike about Xero?** Some of the API integrations are retired or not working. One example is the API integration with Hubspot, which we used a lot and which, as far as I can tell, hasn’t been retired but still doesn’t work. It’s also impossible to speak to someone for help, although in fairness it’s usually easy to Google the answer. **What problems is Xero solving and how is that benefiting you?** It’s saving us the hassle of needing qualified bookkeepers because the product is so intuitive. It’s easy to use, and the reporting is great. **Official Response from Xero:** > Hi Natalie, thank you so much for taking the time to share your positive feedback with us. Our Support team would like to have a call with you if possible to understand your feedback regarding Hubspot in greater detail. As we don't request contact information on a public platform, can you please raise a case in Xero Central, detailing this feedback and letting us know the best contact information for you, and one of the team will be in touch. https://central.xero.com/ ### 35. Seamless Bookkeeping with High-Tech Simplicity **Rating:** 4.0/5.0 stars **Reviewed by:** Ben P. | Sales and Marketing Associate, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Xero?** I love the high-tech simplicity of Xero, and it's great that my bookkeeper also finds it useful. The fact that I don't have to do much because it automates a lot of tasks is really nice. The majority of my expenses get uploaded automatically, which saves a lot of time. Additionally, the initial setup was very simple when switching from QuickBooks. **What do you dislike about Xero?** I'd like to see it integrate better with my other software accounts. **What problems is Xero solving and how is that benefiting you?** I use Xero to do the majority of my bookkeeping, automating tasks and organizing my expenses efficiently, eliminating the need for Excel. It simplifies my work, and my bookkeeper finds it useful too. **Official Response from Xero:** > Hi Ben, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it! We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate! ### 36. Effortless Finance Management with Stellar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Joy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Xero?** I love Xero because it is very user-friendly and easy to use. The initial setup is fast, which I love. The bookkeeping auto-reconcile feature saves so much time, especially for recurring expenses. I find the reporting amazing and easy to customize based on needs. Additionally, the ability to connect or integrate Xero with other platforms like Microsoft Power BI, billing platforms, and CRM systems is incredibly valuable. This integration capability allows me to have an executive dashboard in real time, which helps manage both business and personal finance effectively. **What do you dislike about Xero?** I think Xero could be improved by allowing payroll to be done in different countries based on where the entity is located. We don't use payroll in Xero, but it would be nice to have it up and running so it can connect to our bank for withdrawals and direct deposits. **What problems is Xero solving and how is that benefiting you?** Xero handles my business bookkeeping and personal budgeting efficiently. Its auto-reconcile feature saves time on recurring expenses. The reporting is customizable, and its integration with platforms like Microsoft Power BI provides real-time executive dashboards, enhancing my finance management. **Official Response from Xero:** > We love hearing this feedback, Joy, thank you! We encourage you to vote for or share your ideas in Xero Product Ideas! Please go to https://productideas.xero.com/ to see what's there or add your own, particularly around payroll functionality. It's great to have you with us. ### 37. User-Friendly Accounting with Powerful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Emma F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Xero?** I am a small business owner and new to bookkeeping. I really appreciate Xero for its user-friendly platform and easy-to-use dashboard, which makes navigating and managing bookkeeping tasks easy and intuitive. The process of matching transactions to reconcile is pretty simple, saving me time and reducing errors. Additionally, Xero offers good self-help articles that are very resourceful and assist in resolving issues or learning new features efficiently. The initial setup of Xero was straightforward and uncomplicated, making the transition smooth and quick. This ease of setup, combined with its intuitive interface, significantly enhances my productivity in reconciling transactions and managing bills for tax tracking purposes. Furthermore, I find it valuable that Xero integrates well with my payroll and banking and payments applications. Overall, these aspects make Xero an essential tool for my bookkeeping needs. **What do you dislike about Xero?** I was not clear that when I pay a bill, the transaction also has to be executed in a separate banking transaction. Once I submitted a ticket, I received a response from a Xero support team member within minutes. **What problems is Xero solving and how is that benefiting you?** I use Xero for bookkeeping, reconciling transactions, and tracking for tax purposes. It provides a user-friendly platform with an easy-to-use dashboard for matching transactions, with good self-help articles. **Official Response from Xero:** > Hi Emma, really appreciate your detailed and thoughtful review, and to hear the team have been able to support as needed - it's terrific to have you with us! ### 38. Seamless Invoicing and Integration Powerhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Joe K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Xero?** I like how Xero is easy to set up and use for invoicing and quotes. It's simple to send a quote to a customer, have them approve it, and then convert it to an invoice. I appreciate how it easily facilitates payments and sends reminders, which is particularly helpful when customers are busy. We use it for bookkeeping and accounting too, and having our bank connected to get and tag transactions is very important for us. I love that it puts invoices, payments, and banking info all in one location, and it's great that we can share permissions with our accountant for taxes. The workflow is simple, with large buttons that make it easy to use, and the format is clear. Xero's platform is user-friendly and offers integrations, notably with Stripe, which is seamless. This integration helps us provide our customers with quick and secure payment options. **What do you dislike about Xero?** As payments get more complicated and there are delays in getting paid, Xero needs to update the pending status from Stripe to better indicate whether a payment is pending, paid, or not paid. More feedback on the payment status is highly needed for understanding the current phase of the payment. **What problems is Xero solving and how is that benefiting you?** Xero is an all-in-one platform for invoices, payments, and banking info, accessible via one login. It simplifies invoicing, sending quotes, and getting paid. The platform allows us to share permissions with our accountant for taxes and helps tag transactions, which is very important for us. **Official Response from Xero:** > Hi Joe, thanks for taking the time to share your positive feedback and suggestions with us, we truly appreciate it! We'd love for you to share your thoughts and feedback regarding payment status on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. ### 39. Xero makes the financial side of my restaurant easier **Rating:** 4.0/5.0 stars **Reviewed by:** Navot S. | Restaurant Owner, Chef, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Xero?** Running a restaurant means juggling a thousand moving parts, and Xero has been one of the few tools that actually removes stress instead of adding to it. What I appreciate most is how smoothly it handles the daily financial flow, bank feeds pull in every sale and supplier charge without me chasing numbers, and reconciling feels almost effortless compared to tools I’ve used before. The interface is clean and intuitive, which matters when you’re switching between recipe testing, staff questions, and invoices in the same hour. Integrations with food-cost and inventory apps also make it easier to keep an eye on margins, something that’s become essential in the F&B world. It just feels like a system built for people who don’t have time to “figure out” software every day. **What do you dislike about Xero?** If I had to point at something, it’s the limits around reports. As someone who likes digging deeper into food cost fluctuations and supplier trends, the reporting templates feel a bit rigid. Sometimes I end up exporting things just to get the view I need, which interrupts the otherwise smooth workflow. And while Xero integrates well with many tools, a few restaurant-specific add-ons still require extra setup or fine-tuning before everything syncs the way I want. None of this stops me from using it, but I do notice those friction points in busy weeks. **What problems is Xero solving and how is that benefiting you?** Xero gives me back time, real time, which is probably the rarest ingredient in this industry. Instead of drowning in spreadsheets after service, I get a clear picture of cash flow, bills, payroll, and inventory movement in minutes. It also supports the way I work: hands-on, always evolving, always planning for the next concept or challenge. When the financial backend runs smoothly, I can focus on creativity, staff, food, and the bigger vision. It’s helped me build a more reliable structure behind the restaurant, and that structure is what makes growth, even franchising, actually possible. **Official Response from Xero:** > Thanks for the detailed review, Navot. It's great to hear that you're enjoying such success onboarding and getting thing up and running! If you have any product improvements or suggestions, please head to https://productideas.xero.com/ and check our existing roadmap or propose your own. ### 40. Amazing, Responsive Support That Makes Xero Easier to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Xero?** Their support feature is amazing, and everyone I’ve interacted with has been really nice. The software itself can feel a bit overwhelming for someone like me who’s new to it, but it helps a lot that they have very responsive support that can answer my questions right away. **What do you dislike about Xero?** The thing with xero is that it can be too confusing especially for a beginner like me. But again, they have a support that is easy to help. **What problems is Xero solving and how is that benefiting you?** I would say it helps a lot. First, I like that we can reconcile there. Second, we can send invoices to our customers via email, and it’s very easy to do. Third, we can see an overview of sales and the standing of the company financially. **Official Response from Xero:** > Thanks for this amazing feedback, particularly the shoutout for our Support team. We'll pass this along! ### 41. Efficient and Valuable for Independent Consultants **Rating:** 5.0/5.0 stars **Reviewed by:** Ed G. | Staff Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Xero?** I appreciate that Xero does a great job of matching invoices to payments. As a single, self-employed consultant, this helps me spend as little time as possible on accounting. **What do you dislike about Xero?** Setting up the accounts took a bit of time. Having a 'small business template' for accounts might have saved some time. **What problems is Xero solving and how is that benefiting you?** I use Xero to generate invoices, track costs, and customer payments. It efficiently matches invoices to payments, allowing me to spend less time on accounting as a single, self-employed consultant. **Official Response from Xero:** > Hi Ed, thanks for taking the time to share your review and feedback. Great to hear we're helping to save you time! We encourage you to vote for or share your ideas regarding templates at our Xero Product Ideas portal. Our team regularly reviews these when considering their product roadmaps - https://productideas.xero.com/ Thanks again for your review. ### 42. Efficient Invoicing, Needs Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Matt E. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Xero?** I like that the search in Xero is really easy. I also enjoy creating templates and recurring invoices. The initial setup was easy as well, and I appreciate the integration with the bank, which includes direct debit. **What do you dislike about Xero?** It's not possible to create a one-off change to a recurring invoice. You should be able to create a recurring invoice that is like the 'base' and then create the recurring series, but edit one or more of the invoices in the series before issuing them. This might be for things like a temporary rebate/discount or adjustment to services. **What problems is Xero solving and how is that benefiting you?** I use Xero for issuing invoices, managing payment statuses, tracking invoices by customer, and it provides online payment methods and bank integration. **Official Response from Xero:** > Hi Matt, thanks for leaving us a review and sharing your idea about one-off changes to recurring invoices. You can submit and vote on new features for Xero in the Product Ideas section of Xero Central, which we've linked below. Glad to hear Xero is solving some problems for you as well, thanks gain for the review. ### 43. Efficient and User-Friendly Accounting with Xero **Rating:** 5.0/5.0 stars **Reviewed by:** Aishwarya A. | Specialist - Finance & Accounting, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Xero?** I like Xero’s clean interface, easy invoicing, and seamless bank reconciliation—it makes accounting simple and efficient. **What do you dislike about Xero?** Sometimes, Xero can feel a bit limited when handling complex reporting or customizations, and the learning curve for new users can be a bit steep. **What problems is Xero solving and how is that benefiting you?** Xero helps streamline day-to-day accounting tasks like invoicing, expense tracking, and bank reconciliation, which saves a lot of time and effort. It reduces the need for manual data entry and keeps everything organized in one place. The real-time financial insights make it easier to stay on top of cash flow and make informed decisions. Overall, it brings a lot of clarity and efficiency to managing business finances. **Official Response from Xero:** > Hi Aishwarya, thanks for your feedback. It's great to hear that you're finding Xero's interface user-friendly and efficient. We’re always working to improve the Xero experience, and insights like yours help us do just that. Appreciate you taking the time to share. ### 44. User-Friendly but Needs Improved Autoreconciling **Rating:** 5.0/5.0 stars **Reviewed by:** Vineet A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Xero?** I find Xero easy to use, which is great for managing clients' accounts from one software. I also like that it has a mobile app, which is quite user-friendly as I use accounting software on the go. The initial setup was very easy too. **What do you dislike about Xero?** The automatic reconciling is not perfect. It should take the exact value, and if auto-conciled several times, it should automatically do it, but it doesn't work very well. **What problems is Xero solving and how is that benefiting you?** I use Xero to manage clients' accounts all from one software. It's easy to use, has a user-friendly mobile app, and allows me to use accounting software on the go. **Official Response from Xero:** > Hi Vineet, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it! We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate! ### 45. User-Friendly with Comprehensive Features **Rating:** 5.0/5.0 stars **Reviewed by:** vanjo t. | Senior Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Xero?** I like using Xero as a creative professional juggling multiple design projects because it includes invoicing and estimates. I appreciate the automated reminders and the seamless integration it offers. I really enjoy the user-friendly interface. Xero bridges the gap between complex accounting and everyday business management perfectly. Additionally, the initial setup was easy for beginners like me. **What do you dislike about Xero?** I find the learning curve for non-accountants challenging and the pricing could be improved. **What problems is Xero solving and how is that benefiting you?** Xero automates reminders and integrates seamlessly, making invoicing and estimates easy as I juggle multiple projects. **Official Response from Xero:** > Thanks for your review, Vanjo! ### 46. Flexible AI and Hubdoc Make Document Uploads Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ivelina D. | accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Xero?** the flexibility the ai the most Hubdoc the upload of documents **What do you dislike about Xero?** the new sales new invoice The way to choose date the new process for creating submitting and paying invoice is like the old days we use to do things The old sales invoices were much better is much more modern **What problems is Xero solving and how is that benefiting you?** Xero is solving my clients problem of presenting real documents to me **Official Response from Xero:** > Hi Ivelina, thanks for your review. We're happy to hear that Xero is helping you and your clients. Our Support team is here to help! If you need us to take a look at your sales invoices, please raise a case and one of our specialists will be in touch to help you - https://central.xero.com/s/raise-support-case ### 47. Easy-to-Use Finance Overview That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** G. S. | Onboarding Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2026 **What do you like best about Xero?** I like that Xero is easy to use and provides a clear overview of my finances in one place. It makes invoicing, expense tracking, and reporting more straightforward, which saves me time and helps me keep my accounts organized. **What do you dislike about Xero?** It can feel a bit limited when you need more advanced reporting, and some features are only available through paid add-ons, which can make it get expensive as you scale. **What problems is Xero solving and how is that benefiting you?** Xero helps me manage invoicing, expenses, and overall accounting in one place, which cuts down on manual work and reduces errors. **Official Response from Xero:** > Thanks for taking the time to share your feedback! Great to hear you're finding that Xero saves you time. We also really appreciate you highlighting areas for improvement. ### 48. Intuitive, Time-Saving Reconciliation and Easy Collaboration in Xero **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia G. | Junior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Xero?** I use Xero daily for reconciliation, journal entries and month-end support. What i like most is how intuitive the interface is. Bank f3eds are easy to manage and the reconciliation feature saves a significant amount of time compared to manual matching. I also appreciate the cloud-based access, which allows collaboration with my team and external auditors without version Control issues. The reporting template are clear and easy to customize for for management review **What do you dislike about Xero?** Some of the advanced reporting features feed limited, especially when dealing with complexy financial structures or multi-entity reporting. I sometimes need to export data to excel for deeper analysis. Additionally, certain functions require add-ons , which can increase overall costs . **What problems is Xero solving and how is that benefiting you?** Xero streamlines day-to-day accounting processes like bank reconciliations, AP/AR tracking and financial reporting. It reduces manual errors and speeds up the month-end close process . The layout makes it easier to understand transaction flowsand account coding which supports learning and accuracy. **Official Response from Xero:** > Thanks for taking the time to share your positive feedback and suggestions with us, Silvia, we truly appreciate it! We'd love for you to share your thoughts regarding advanced reporting on our dedicated Xero Product Ideas platform - https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Our team regularly reviews these when considering their product roadmaps. ### 49. Xero: A User-Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nency B. | Statistical Programmer I, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Xero?** Xero makes it easy to handle complicated accounts. It also offers many additional features for the price, along with a streamlined process and a user-friendly interface. **What do you dislike about Xero?** I would love to use Xero, and I don’t see any major limiting factors. I would also love it if there were an option to automatically close previously archived accounts when creating a new account. **What problems is Xero solving and how is that benefiting you?** The new auto reconcile feature helps our clients run their business better and even faster. **Official Response from Xero:** > Appreciate your feedback Nency, thank you! ### 50. Easy to Navigate, Great Performance, and Integration-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin Aris P. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Xero?** Easy to navigate A lot of third party systems to be integrated Support available Performance Pricing **What do you dislike about Xero?** No option to bulk deletes the invoices. No option to limit the access to be given to payroll. **What problems is Xero solving and how is that benefiting you?** Bank feed and bank reconciliation match function. Custom reporting with budgeting. **Official Response from Xero:** > Thanks for taking the time to share your feedback, Kevin! Great to hear you're finding Xero easy to navigate. We appreciate you highlighting where an option to bulk delete invoices and more customised access could make things even better. We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. ## Xero Discussions - [Is Xero easy to use?](https://www.g2.com/discussions/is-xero-easy-to-use) - 3 comments, 2 upvotes - [Is XERO a good accounting software?](https://www.g2.com/discussions/is-xero-a-good-accounting-software) - 4 comments, 1 upvote - [What are the new features in Xero?](https://www.g2.com/discussions/what-are-the-new-features-in-xero) - 2 comments, 1 upvote - [Why doesnt Xero allow multiple delivery addresses on one account?](https://www.g2.com/discussions/why-doesnt-xero-allow-multiple-delivery-addresses-on-one-account) - 1 comment, 1 upvote - [We run almost everything on Xero ourselves but can you recommend a remote bookkeeper who understands UK tax issues who I can consult occasionally to sort things out for me in the system.](https://www.g2.com/discussions/30951-we-run-almost-everything-on-xero-ourselves-but-can-you-recommend-a-remote-bookkeeper-who-understands-uk-tax-issues-who-i-can-consult-occasionally-to-sort-things-out-for-me-in-the-system) - 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Expense Management** - Image-to-Text - Text Generation - Text Summarization **Other Functionality** - Inventory Tracking / Ordering - Inventory Pricing and Costing - Inventory Reporting - Multi-Entity / Consolidation - Recognition Rules - Reconciliations - Payroll - Time and Expense **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Reporting & Analytics** - Financial Statements - Custom Reporting - Budgeting / Forecasting - Dashboards **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Output Document Generation **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Integration** - Data Import and Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Cash Flow** - Track Cash Flow - Income and Expenses - File Exports **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing **Budgeting & Forecasting** - Budgeting / Forecasting - Data Import - Versioning - Historical Data **Revenue** - Revenue Types - Revenue Allocation - Scheduling **Payroll** - Direct Deposit - Check/W-2 Printing - Tax Calculation - Reporting and Dashboards **AI** - Data Extraction - Invoice Processing - Expense Management - Fraud Detection - Tax Compliance - Support Chatbots - Bank Reconciliations - Report Generation - Customizable Alerts - Predictive Analytics **Mobile Applications - Accounting** - Cloud Integration - Notifications - UI - Offline - Expense Tracking - Invoice Management **Agentic AI - Accounting** - Autonomous Task Execution ## Top Xero Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,718 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,753 reviews) - [FreshBooks](https://www.g2.com/products/freshbooks/reviews) - 4.5/5.0 (959 reviews)