Xeno Pros and Cons

Persona based metric. Extremely helpful. I don't have to think too much to use the platform.

A few clicks and I can get insights or even launch campaigns. Review collected by and hosted on G2.com.

features maybe limiting from time to time. Review collected by and hosted on G2.com.

The most likable thing about Xeno is its support team. They are very supportive in every step of the collaboration. Review collected by and hosted on G2.com.

Nothing for now. Xeno is doing pretty well. Review collected by and hosted on G2.com.

The onboarding was meticulous and the team was available all the time to help guide the integration. All the queries were answered patiently and, almost, instantly. We also had great support during the migration process despite being a holiday weekend. Weekly calls are scheduled to check on any post-migration issues and are resolved promptly. Review collected by and hosted on G2.com.

Self-serve capabilities within the dashboard are not yet available and there is a reliance on human intervention for a few processes which slows down the activities, at times. Review collected by and hosted on G2.com.

The digital-first strategy helps with quicker decision making, quicker results and helps with better visibility and perspective of your customer base. We are now exploring the next step of CRM with a membership loyalty program and look forward to a seamless integration. Review collected by and hosted on G2.com.

No downside; in particular, we are working on making the data transfer more seamless at both ends. Review collected by and hosted on G2.com.

Promptness of the team in resolving concerns and willingness to learn, Review collected by and hosted on G2.com.

The program needs to be more end user B2C friendly and technologically enabled to cater to the end user directly. Automation of the process. Review collected by and hosted on G2.com.

Professionals who are understanding & work towards bringing something new to the table helps the business grow. Review collected by and hosted on G2.com.

The on-boarding process was slightly longer than expected Review collected by and hosted on G2.com.

The guidance of the team and constant support. They make the client feel important. Review collected by and hosted on G2.com.

As of now nothing. Xeno is doing pretty good Review collected by and hosted on G2.com.

Ease of functionality and the results it gives Review collected by and hosted on G2.com.

Nothing specifically. It works really well Review collected by and hosted on G2.com.

The team - they are always trying to innovate and develop strategies to maximize marketing returns and repeat users. Review collected by and hosted on G2.com.

The analytics - they could be more intuitive and represented in a better view. Review collected by and hosted on G2.com.

The Xeno integration slices and dices consumer data quite effectively so that at any given point in time, we can target specific types of consumers based on both our business needs and perceived wants of our target audience. this has led to some great campaigns and has helped keep the return customers coming in. Review collected by and hosted on G2.com.

A slightly better workflow at times and the service could be at a higher price particularly if we want to do longer term projects. Review collected by and hosted on G2.com.