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Xeno Reviews & Product Details

Aniket  K.
AK
Senior Product Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xeno?

The onboarding was meticulous and the team was available all the time to help guide the integration. All the queries were answered patiently and, almost, instantly. We also had great support during the migration process despite being a holiday weekend. Weekly calls are scheduled to check on any post-migration issues and are resolved promptly. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

Self-serve capabilities within the dashboard are not yet available and there is a reliance on human intervention for a few processes which slows down the activities, at times. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Xeno has helped us move to a much more comprehensive loyalty management solution than our previous partner. The solution is quite flexible in terms of our brand's needs and we are able to reward our premium customers with a better loyalty program. Review collected by and hosted on G2.com.

Xeno Overview

What is Xeno?

Xeno is a next-gen CRM for retail enabling brands to maximize ROI from their loyalty customer base. It enables retailers to build consumer understanding and run relevant campaigns.

Xeno Details
Discussions
Xeno Community
Languages Supported
English
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Product Description

Rewarding your customers for being loyal to your brand is a conventional and sure shot guarantee to success. We take this traditional method and bring it into the 21st century with our customizable cloud based loyalty program to fit every brandsneeds.


Seller Details
Seller
Xeno
Year Founded
2015
HQ Location
New Delhi, India
Twitter
@xenohq
111 Twitter followers
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®

Ashad H.
AH
Overview Provided by:

Recent Xeno Reviews

Anand P.
AP
Anand P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great platform for retailers"
Persona based metric. Extremely helpful. I don't have to think too much to use the platform. A few clicks and I can get insights or even launch ca...
Ritik R.
RR
Ritik R.Small-Business (50 or fewer emp.)
4.0 out of 5
"Good Support Team"
The most likable thing about Xeno is its support team. They are very supportive in every step of the collaboration.
RB
Rhea B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy and collaborative"
The digital-first strategy helps with quicker decision making, quicker results and helps with better visibility and perspective of your customer ba...
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32 out of 33 Total Reviews for Xeno

4.7 out of 5
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32 out of 33 Total Reviews for Xeno
4.7 out of 5
32 out of 33 Total Reviews for Xeno
4.7 out of 5

Xeno Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Anand P.
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xeno?

Persona based metric. Extremely helpful. I don't have to think too much to use the platform.

A few clicks and I can get insights or even launch campaigns. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

features maybe limiting from time to time. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Loyalty and retention Review collected by and hosted on G2.com.

Ritik R.
RR
Salesforce Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Xeno?

The most likable thing about Xeno is its support team. They are very supportive in every step of the collaboration. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

Nothing for now. Xeno is doing pretty well. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Xeno helps us in retaining customers for our business. Review collected by and hosted on G2.com.

RB
Head, Brand - Chumbak
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xeno?

The digital-first strategy helps with quicker decision making, quicker results and helps with better visibility and perspective of your customer base. We are now exploring the next step of CRM with a membership loyalty program and look forward to a seamless integration. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

No downside; in particular, we are working on making the data transfer more seamless at both ends. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

engaged loyal base, and improved our repeat sales Review collected by and hosted on G2.com.

Sampada P.
SP
Sr. Manager Marketing - Growel's 101 Mall
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xeno?

Promptness of the team in resolving concerns and willingness to learn, Review collected by and hosted on G2.com.

What do you dislike about Xeno?

The program needs to be more end user B2C friendly and technologically enabled to cater to the end user directly. Automation of the process. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Data and history management. Customer segmentation. Review collected by and hosted on G2.com.

BP
Brand Manager - Marketing
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xeno?

Professionals who are understanding & work towards bringing something new to the table helps the business grow. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

The on-boarding process was slightly longer than expected Review collected by and hosted on G2.com.

Recommendations to others considering Xeno:

Xeno has been associated with multiple F&B brands for loyalty, and that I feel is what worked to their advantage to crack Barista as a client. Their understanding of the industry has helped us get the extra business we were looking for, especially post Lockdown 1.0 Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

The customer understanding has improved. We are not able to slice & dice the customer data in the way we want to. Review collected by and hosted on G2.com.

Ishaan C.
IC
marketing intern
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Xeno?

The guidance of the team and constant support. They make the client feel important. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

As of now nothing. Xeno is doing pretty good Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

We are retaining customers with Xeno. They are helping in brand recall among the consumers Review collected by and hosted on G2.com.

JM
Chief Strategy Officer
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xeno?

Ease of functionality and the results it gives Review collected by and hosted on G2.com.

What do you dislike about Xeno?

Nothing specifically. It works really well Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Understanding customer buying behaviour and pattern and using that to get them to buy again and buy more Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xeno?

The team - they are always trying to innovate and develop strategies to maximize marketing returns and repeat users. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

The analytics - they could be more intuitive and represented in a better view. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Understanding the customers, better and more accurate targeting. Review collected by and hosted on G2.com.

Verified User in Cosmetics
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xeno?

The Xeno integration slices and dices consumer data quite effectively so that at any given point in time, we can target specific types of consumers based on both our business needs and perceived wants of our target audience. this has led to some great campaigns and has helped keep the return customers coming in. Review collected by and hosted on G2.com.

What do you dislike about Xeno?

A slightly better workflow at times and the service could be at a higher price particularly if we want to do longer term projects. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Return customer rates, better consumer engagement, better planning of marketing initiatives. Review collected by and hosted on G2.com.

Justin B.
JB
Account Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Xeno?

Great platform with real ease of use. Great communication lines. Very consistent that always drives results. Very quick response times Review collected by and hosted on G2.com.

What do you dislike about Xeno?

No dislikes on my end, the only thing I'd recommend is bringing down the price. When you're using different platforms everything starts to add up. Review collected by and hosted on G2.com.

What problems is Xeno solving and how is that benefiting you?

Able to reach the right audience. Smooth integration with higher customer satisfaction and retention. Review collected by and hosted on G2.com.