WP Engine Reviews (354)

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Reviews

WP Engine Reviews (354)

View 1 Video Reviews
4.6
354 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the exceptional support provided by WP Engine, highlighting the quick response times and knowledgeable staff that help resolve issues efficiently. Many appreciate the ease of use and intuitive dashboard, which simplifies site management and enhances overall user experience. However, some users note that the service can be pricey, especially for those scaling their operations.

Pros & Cons

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Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"24/7 Support, New Relic Integration, and a Great UI Experience"
5/5
What do you like best about WP Engine?

24/7 support, new relic integration, UI platform experience Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Not enough done to handle bad bots and enormous amounts of dynamic hits/ requests from the same IP Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review! We're glad to hear about your positive experience with our platform so far. We understand bad bots pose serious threats to sites and that bot traffic, whether good or bad, impacts websites significantly, affecting search engine visibility, security, and user experience. We recently expanded our Global Edge Security tool to help site owners get a better view of bot traffic, as well as limit or entirely lock down access. Please check out the linked article for more info on bot management! (https://wpengine.com/blog/bot-traffic-management-guide/)

If you ever need anything, especially with bad bot mitigation and management, please don't hesitate to reach out to our team! We're always here and happy to help

See how WP Engine improved
Amy C.
AC
Amy C.
Freelance Graphic Designer
Small-Business (50 or fewer emp.)
"Reliable WordPress Hosting with Stellar Support"
4.5/5
What do you like best about WP Engine?

I like WP Engine for their excellent US-based support team, which I find very helpful. I've used many hosts over the years, and WP Engine is the most reliable. Setting up a website with them is very easy. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

It is a little pricey. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Hi, Amy! Thank you for taking the time to share your review! We're glad to hear about your positive experience with our support team! If you ever need anything, please don't hesitate to reach out! We're always here any happy to help.

Vanessa N.
VN
Vanessa N.
Brand Account Manager
Small-Business (50 or fewer emp.)
"Seamless Hosting with Stellar Support"
5/5
What do you like best about WP Engine?

I really like WP Engine's tech support team because I can just chat with them and get an answer in less than a minute, helping me figure out what kind of problem I have. Their management of migrations is also appreciated. The initial setup was pretty easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

I want more visibility to log files Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Vanessa! We're glad to hear about your positive experience with our support team and platform management. We appreciate your feedback on logs and will pass it along to our team for consideration for future improvements. In the meantime here is more info on how to currently access your site's logs: https://wpengine.com/support/error/#Access_Logs

If you ever need anything, please don't hesitate to reach out to our team! We're always here and happy to help.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Excellent Uptime and Support from WPEngine"
4/5
What do you like best about WP Engine?

Our sites are hosted with generally no issues with uptime whatsoever. WPEngine has consistently provided excellent support and hosting services and has thoroughly assisted us with several issues that we have had. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

My only honest complaint is the support chat no longer makes a sound when you are not actively tabbed into the window anymore, making it easy to miss updates from the support chat if you are, say, working on another task while talking to them. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for sharing your review! We're glad to hear about your positive experience with our platform and support team. We appreciate your feedback on the support chat sound and will pass this along to our team for consideration as we work to improve our platform.

Suhailul A.
SA
Suhailul A.
Senior Engineer
Mid-Market (51-1000 emp.)
"Smooth Git Actions Deployments and Effortless Staging/Dev Cloning"
5/5
What do you like best about WP Engine?

I like its ability to connect with git actions for smooth deployments . Also, I like the way it treats clone into staging and dev environments Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

The CPU or Disk load can not be visible from Dashboard , always need to be connected with support team for this Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review and feedback, Suhailul! We're glad to hear about your positive experience with our platform and performance so far!

We understand that website visibility is crucial; we'll be sure to pass your review along to our team as we continue to improve our systems.

If you ever need anything, please don't hesitate to reach out to our team! We're always here and happy to help.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Seamless Tool Integration That Boosts Site Efficiency and Performance"
5/5
What do you like best about WP Engine?

The seamless integration of tools helps make our sites more efficient and improves overall performance. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Sometimes there is site slowdowns that are not immediately visible to us. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review! We're glad to hear about your positive experience using WP Engine so far. We understand that site issues can be frustration and apologize for any trouble. We'll pass your feedback along to our team for consideration as we improve our platform.

If you ever need anything, please don't hesitate to reach out! Our team is always happy to help.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Reliable Managed Servers with 24/7 Support"
4/5
What do you like best about WP Engine?

Managed servers and 24/7 support. The staff is helpful and friendly. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

I wish you could get database support on demand. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for your positive feedback on our helpful and friendly staff.!We appreciate your suggestion for on-demand database support. We'll pass this along to our team as we evolve and improve our platform.

Suhail K.
SK
Suhail K.
Senior Engineer
Mid-Market (51-1000 emp.)
"Great Support but Needs Speed Improvement"
4.5/5
What do you like best about WP Engine?

I appreciate WP Engine's easiness to manage production, staging, and GitHub, which really helps streamline operations. The support is a standout, with the technical team being awesome. The initial setup was good, and I like that the UI is good as well. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

I dislike the website speed for big websites. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for your feedback on our easy management features and standout technical support! We're glad to hear about your positive experience with our support team. We understand your concerns about website speed and are actively working to enhance and improve performance.

If you ever need anything, please don't hesitate to reach out! Our team is always available and happy to help.

Shreeshchandra M.
SM
Shreeshchandra M.
developer
Small-Business (50 or fewer emp.)
"Easy to Use, Feature-Rich, and Great Customer Support"
5/5
What do you like best about WP Engine?

Ease of Use

Ease of Implementation

Customer Support

Frequency of Use

Number of Features

Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Every thing is perfect with this company Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for positive feedback! We're glad to hear about your positive experience using WP Engine so far. If you ever have any questions or need assistance, please don't hesitate to reach out to our team! We're always here and happy to help.

Charlie H.
CH
Charlie H.
Creative Design Director
Small-Business (50 or fewer emp.)
"Outstanding Support Team Makes All the Difference"
5/5
What do you like best about WP Engine?

The support team is amazing! The truly go above and beyond any support team I have had to deal with. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Too many pricing add-ons and the inability to have a blueprint site to use for all new installs. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for your review, Charlie! We're glad to hear about your positive experience with our support team. We appreciate your feedback on our add-ons. We're constantly working to improve our offerings and will pass your feedback along to our team for consideration.