WP Engine Reviews (354)

View 1 Video Reviews
Reviews

WP Engine Reviews (354)

View 1 Video Reviews
4.6
354 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the exceptional support provided by WP Engine, highlighting the quick response times and knowledgeable staff that help resolve issues efficiently. Many appreciate the ease of use and intuitive dashboard, which simplifies site management and enhances overall user experience. However, some users note that the service can be pricey, especially for those scaling their operations.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
DB
Dawson B.
President
Small-Business (50 or fewer emp.)
"Extremely Trustworthy Web Host with Great Support"
5/5
What do you like best about WP Engine?

It's an extremely trustworthy web host that offers great support (which enhances its trustworthiness). Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Every time there's a new account manager, they hit me up with emails about "problems with my account usage," which, in the past, led me to agree to calls with them that culminated in an attempt to upsell me to a higher-priced package. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Dawson! We're glad to hear about your positive experience with our support team. We apologize for any inconvenience caused by the emails from new account managers. We'll be sure to pass this feedback along to our team to ensure a better account management experience for you in the future.

GR
Gomez R.
QC Specialist
Building Materials
Mid-Market (51-1000 emp.)
"Exceptional Support and Intuitive Dashboard"
4.5/5
What do you like best about WP Engine?

WP Engine has a seamless customer service that always ready to help on a 24/7 hours schedule. They never hesitate to offer help.

It has an intuitive dashboard that promotes high speed reporting and insights. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

I feel disadvantaged by this tool lack of emails hosting. It leads us to incurring more cost to purchase a third party tool for email hosting. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Gomez! We're glad to hear about your positive experience with our dashboard and support. We appreciate your feedback and will pass it along to our team as we improve and evolve our services.

If you ever need anything, please don't hesitate to reach out! Our team is always happy to help.

Syed T.
ST
Syed T.
Enterprise (> 1000 emp.)
"Secure, User-Friendly Hosting with Smooth Migration"
4.5/5
What do you like best about WP Engine?

I appreciate that WP Engine provides a secure platform with protection against DDoS attacks and no hacking incidents, which is important for my WordPress website. I also like that WP Engine is easy to use, with a focus on ease of use and stability, making it reliable for managing my site. The migration/setup for WordPress websites is quite easy, which really helps during transitions. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

as of now all good. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Syed! We're glad to hear about your positive experience with our platform so far and find it secure and easy to use! If you ever need anything, please don't hesitate to reach out to our team! We're always happy to help.

Christopher B.
CB
Christopher B.
President and Idea Man
Small-Business (50 or fewer emp.)
"Exceptional Uptime and Support for WordPress Hosting"
5/5
What do you like best about WP Engine?

I appreciate WP Engine's customer service, which is way better than GoDaddy. I like the response time, the uptime, and the fact that WP Engine helps our advertising agency provide a website that's constantly running, which is very valuable to our clients. I also find the setup to be very hands-on, with a lot of help provided. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Nothing Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Hi, Christopher! Thank you for taking the time to share your review! We're thrilled to hear that you appreciate our customer service and uptime! Our team works hard to provide excellent support and ensure your website is always up and running. If you ever need anything, please don't hesitate to reach out! We're always happy to help.

James C.
JC
James C.
Marketing Director
Small-Business (50 or fewer emp.)
"Secure and Reliable Web Hosting with WP Engine"
4/5
What do you like best about WP Engine?

I appreciate that we can feel secure about our website safety and that they are always updated to the current version. It allows us to easily have less technical maintenance and keeps our website speed good. The setup was pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

it would be nice if we could edit our sites within WP Engine Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, James! We're glad to hear that you appreciate the security, updates, and ease of maintenance that our platform provides. We strive to make website management as seamless as possible.

If you ever need anything, please don't hesitate to reach out to our team! We're always happy to help.

Lara K.
LK
Lara K.
Manager, Web Development
Mid-Market (51-1000 emp.)
"Effortless Setup, Outstanding Support"
5/5
What do you like best about WP Engine?

I find WP Engine very easy to use, which helps me create sites quickly. Their support staff is very knowledgeable and can assist with any WordPress issues I encounter. I also like the different tools available, as they give me a real sense of control over my site and what I want to set on it. The initial setup was very easy, and this ease of use is something I really appreciate. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

There isn't anything I dislike. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Lara! We're glad to hear about your positive experience with our platform and support team! We're committed to helping you create sites quickly and efficiently. If you ever need anything, please don't hesitate to reach out to our team! We're always happy to help.

Sharon G.
SG
Sharon G.
Design
"Fast, Attentive Support with Simple Setup"
4.5/5
What do you like best about WP Engine?

I found the customer service at WP Engine to be exceptional. Their team was attentive and fast to respond, which helped us quickly identify and solve an issue with a plugin. They demonstrated great problem-solving skills by helping us determine that the problem was with another plugin and not the custom fields plugin we were using, which saved us a lot of time and frustration. Additionally, I appreciated the simplicity involved in the initial setup of WP Engine, which made transitioning to their service straightforward. The wonderful customer service, along with the simple setup process, left a positive impression on me, and because of these experiences, I would highly recommend WP Engine, giving it a 9 out of 10. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

They could not at the time we moved hosting handle a multi-site. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review and feedback, Sharon! We're glad to hear about your positive experience with our support team and using our platform so far! We appreciate your feedback on migration. We are continuously working to improve our platform and will pass your review along to the rest of our team.

If you need anything else, please don't hesitate to reach out! We're always here and happy to help.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"WP Engine Delivers Fast Performance, Great Support, and Peace-of-Mind Security"
5/5
What do you like best about WP Engine?

Website Performance, Support, and the entire ecosystem to manage my websites. The user experience is nice, too. It's worth the money I spend because I feel safe, as WP Engine has out-of-the-box security features that help keep my website safe. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

I wish they had an integrated DNS and email server, too. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review and feedback! We're glad to hear about your positive experience with our platform's performance and support. We're constantly working to improve our services, so we appreciate your feedback and will pass it along to our team. If you ever need anything, please don't hesitate to reach out! We're always here and happy to help.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Best-in-Class Customer Support That Solves Issues in Under a Minute"
5/5
What do you like best about WP Engine?

Their customer support is the best I've ever had. I actually look forward to asking them because I know my problem will be solved in less than a minute Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

At least with my plan, there are some things that I do not have access to change on the backend that I have to reach out to support for Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for your positive review! We're thrilled to hear about your positive experience with our support team. We understand the importance of efficient customer support and we strive to provide quick and effective solutions for any and all issues!

If you ever need anything, please don't hesitate to reach out. We're always here and always happy to help.

James I.
JI
James I.
Back End Developer
Computer Software
Small-Business (50 or fewer emp.)
"Solid product, great support, lacking some developer-friendly features"
3.5/5
What do you like best about WP Engine?

Their offering has evolved over the years, but it's still technically solid and their customer service still surprises me with how helpful they are - it doesn't feel scripted or performative, which is rare in this space. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

I know the architecture is set up how it is for a reason, but I miss having greater control over the different pieces of my hosting stack. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to update your review, James! We're glad to hear about your positive experience with our support team, and we appreciate your feedback on our platform! We'll share your feedback with the rest of our team for consideration as we evolve our systems and processes.