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WorkJam Reviews & Product Details

Kapil U.
KU
Associate Product Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WorkJam?

Ease of use

compatibility and real time sync between all devices

platform independent Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

Lack of capability to integrate with other systems conviniently Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

We were looking for an easier and most impactful process to keep employees engaged and effectively communicate on any platform Review collected by and hosted on G2.com.

WorkJam Overview

What is WorkJam?

WorkJam is a unified digital workplace solution designed to connect and empower deskless employees through a single, comprehensive platform. This innovative tool caters specifically to frontline teams across various industries, including retail, hospitality, manufacturing, logistics, and healthcare. By simplifying operations and enhancing communication, WorkJam improves productivity and efficiency by integrating seamlessly with existing Workforce Management (WFM) systems. The platform serves a diverse target audience, focusing on organizations with a significant number of deskless workers who require effective tools to manage their daily tasks. WorkJam addresses the unique challenges faced by these employees, such as limited access to information and resources, by providing a centralized hub for all their operational needs. This is particularly beneficial in fast-paced environments where timely communication and task management are critical to success. WorkJam encompasses a range of features that cater to the specific needs of frontline workers. The platform includes Task Management for organizing daily responsibilities, Communication tools for real-time updates and collaboration, and Learning and Development resources to facilitate ongoing training. Additionally, the Self-Service functions empower employees to manage their schedules and tasks independently, while the unique open shift marketplace allows for flexible shift swapping and coverage. These features collectively enhance the employee experience, fostering a sense of ownership and engagement among the workforce. By aligning frontline teams with organizational goals, WorkJam streamlines daily operations and boosts overall engagement. The platform not only facilitates better communication and task management but also promotes a culture of continuous learning and development. This holistic approach to workforce management enables organizations to cultivate a happier, more productive frontline workforce, ultimately driving business success and enhancing customer loyalty. Trusted by global brands such as Shell, Starbucks, Ulta, Couche-Tard, TJX, AEO, and Woolworths, WorkJam stands out in its category by offering an integrated solution that addresses the specific needs of deskless employees. Its ability to create a connected experience for frontline workers is a key differentiator, making it an invaluable tool for organizations looking to optimize their operations and empower their workforce.

WorkJam Details
Product Website
Languages Supported
Arabic, Bengali, Bulgarian, Czech, Danish, German, Greek, English, Estonian, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Malayalam, Malay, Burmese, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

WorkJam is the leading employee engagement suite empowering the digital workplace for shift-based, hourly and non-desk workers.

How do you position yourself against your competitors?

Our integrated solution not only drives productivity and operational excellence but clear targeted communications & surveys, accessible mobile learning, advanced ESS, open shift coverage, ExpressPay and more - its an exclusive offering that drives the results you need at the frontline. No other frontline solution comes close to the total value proposition WorkJam can provide to your organization.


Seller Details
Seller
WorkJam
Company Website
Year Founded
2014
HQ Location
Montreal, CA
Twitter
@WorkJam
704 Twitter followers
LinkedIn® Page
www.linkedin.com
291 employees on LinkedIn®
Description

WorkJam is the leading Digital Frontline Workplace platform that empowers deskless employees through one unified app, integrating Task Management, Communications, Learning, Self-Service, and an open shift marketplace. Trusted by global brands like Shell, Starbucks, Ulta, TJX, AEO, and Woolworths, WorkJam works seamlessly with your existing WFM systems.


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Overview Provided by:

Recent WorkJam Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Truly makes my life easier in the store!"
Love the way WorkJam makes it easier to do most of my work in one place. Super easy to communicate with my managers and HQ. All my tasks and audi...
Mohammad A.
MA
Mohammad A.Small-Business (50 or fewer emp.)
3.0 out of 5
"A good option for workforce management and internal communication app"
WorkJam is an efficient workforce management software which fulfills the needs with its powerful shift management and scheduling tools. The platfor...
Kapil U.
KU
Kapil U.Enterprise (> 1000 emp.)
4.5 out of 5
"One app solution for all employee communications and task management"
Ease of use compatibility and real time sync between all devices platform independent
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WorkJam Media

WorkJam Demo - One Platform. One App. A Single Pane of Glass
Align the Frontline!
WorkJam Demo - Enterprise Class Retail Task Management
Get enterprise class Task Management results with a complete platform that includes Operations Planning, Workflows, Audits & Incident management.
WorkJam Demo - Communicate & Collaborate - Internal Instant Messaging for any business
Keep the frontline informed with targeted. real-time, or mandatory communications. Deliver total engagement with ESS functionality & WFM integration
WorkJam Demo - Crowdsource Staffing and Employee Scheduling Tools
Market leading staffing tools allow you to broadcast open shifts and get them covered fast!
WorkJam Demo - Micro-Learning and Incentive Employee Learning through Rewards, Badges & Certifications
Take your learning program to the frontline. Incentivize with badges, and realtime leaderboards and progress report. Syncs with any LMS system too.
WorkJam Demo - The *Frontllne* Digital Worklplace
Align the Frontline
Play WorkJam Video
Play WorkJam Video
Play WorkJam Video

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31 out of 32 Total Reviews for WorkJam

4.3 out of 5
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31 out of 32 Total Reviews for WorkJam
4.3 out of 5
31 out of 32 Total Reviews for WorkJam
4.3 out of 5

WorkJam Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WorkJamQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Retail
UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about WorkJam?

Love the way WorkJam makes it easier to do most of my work in one place. Super easy to communicate with my managers and HQ. All my tasks and audit are in one place, which saves a lot of back office time. Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

Wish we could do all our trainings in WorkJam. Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

We had so many apps we had to constantly log into. This gets us all our info in one place! Review collected by and hosted on G2.com.

Mohammad A.
MA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WorkJam?

WorkJam is an efficient workforce management software which fulfills the needs with its powerful shift management and scheduling tools. The platform also offers built-in messaging features to enhance communication and collaboration, while also providing task tracking and delegation capabilities. Additionally, employees can take advantage of training and development opportunities through WorkJam. It an excellent application overall. Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

During the initial adoption phase, I faced a slight learning curve with WorkJam. Even though most softwares have a slight learning curve, but still thought of mentioning this. Also, integrating it with existing systems required some efforts. Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

Workjam is slowly making workforce management and employee engagement easy for my organization. We have started to notice improvements in operations and employee productivity Review collected by and hosted on G2.com.

Jennifer C.
JC
Administrative Assistant
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WorkJam?

What I like best about Workjam is that it allows me to access my schedule as well as keep track of trainings all in one place. It allows for a quick and efficient way to keep up with my job and communications as well. Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

When watching training vidoes on Workjam there can be a delay or lagging with the vidoes. I have had issues with loading and connectivity at times. I would love to see a more smooth working app. Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

It helps solve the issue of keeping track of my schedule and training that I need. It allows for a more efficient work experience. I am able to communicate with other employees through WorkJam as well. Review collected by and hosted on G2.com.

Michael C.
MC
coo
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WorkJam?

altogether in one platform which is simple to use Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

not necessarily about Workjam specifically but there are so many platforms now that it becomes challenging to centralize knowledge, work tools, and communication Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

was looking into a tool to bring value to customers Review collected by and hosted on G2.com.

JQ
Assistant business manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WorkJam?

Extremely useful and easy to navigate through time shift and schedule. It's useful for daily use. Keeps updated and about daily work updates. Find it easy to use. Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

Little glitch with network and login issue. Needs to be improved on notification and network part of app. Rest it's very useful app for daily use and updates. App working stopping issue. Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

It's useful for my updates and information about daily work and plans. That's a good tip and informative for prevent and shoplifting in store. It's effective in keeping my and coworkers schedule. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WorkJam?

I like their task management, learning, and communication tools. When you have hundreds of field employees scattered about, it's sometimes hard to keep employees accountable. But by using WorkJam's task management, we can easily assign tasks and keep track of who completed what and when. It has completely streamlined our old paper/pencil task checklist system, and our employees like using it too. Plus, we're able to easily control which tasks the employees see and can drill down specifically by job function, which is nice.

From the learning standpoint, our company didn't have an LMS so we use WorkJam to deliver all of our employee training and orientations. While the big picture training items are important, WorkJam's ability to help us with little microlearning sessions has been so valuable. When a policy/procedure changes, we can just upload a quick video or PDF to explain what's going on and instantly hundreds of employees have access to it. That process would have taken weeks if not months for updates like that to permeate through our organization before.

The communication piece of WorkJam is also fantastic. I like how we can assign access by channel so employees only see the necessary information they're interested in and they're not inundated with content that's not important to them. There's no question our employees are more engaged today because of WorkJam and I feel like it has strengthened our company culture.

Additionally, the customer service we receive from WorkJam is outstanding. Whether it's tech support when there's a problem or a regular check-in with our account rep, you can always reach someone when you need them and they frequently reach out to you to make sure everything is going well. Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

I think sometimes our employees get frustrated that it lacks certain features they're familiar with on social media. For example, the ability to post multiple photos or to tag specific users in comments or posts. They're using this type of functionality on many other social platforms and don't understand why it can't function the same way.

The good news, though, is that WorkJam is constantly innovating and making enhancements to the product. Every quarter or so, new features and functionality come out and in most cases, we're able to utilize those new updates to make our experience better. Review collected by and hosted on G2.com.

Recommendations to others considering WorkJam:

WorkJam can be a difference-maker, but you need to understand that it's a tool that is only as valuable as the people using it. Your team has to be committed to using it to push out tasks, training, and communications. It won't do that work for you, so it's a good idea to have someone on your team who oversees WorkJam and can stay on top of the leadership team to ensure it's being fully utilized. Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

For us, the biggest thing is frontline employee engagement. We launched in Feb 2020 right before COVID hit, and the way we were able to effectively communicate with our employees during that time was thanks mostly to WorkJam. That has carried on since then, and I believe our ability to communicate, train, and prioritize work through WorkJam has helped with employee morale, which aids in retention, and ultimately helps our end customer. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about WorkJam?

Since the program is mobile based it can be accessed by any employee on a daily basis and facilitates communication company wide. Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

Would be helpful to integrate software into pos system Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

scheduling, communication, training and feedback is streamlined Review collected by and hosted on G2.com.

GT
Head of Operations
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about WorkJam?

Workjam is a digital workplace for frontline employees. A one stop shop makes it easy for team members to check their roster, submit availability requests, get communications, trainings and complete surveys. Team members can also be assigned tasks which are linked to trainings, badges etc and complete to notify thier team and central support offices of what has been completed. Team members can utilise their phones which means everything they need to help their team and the customer is in their hand - no more searching through checklists, memos and training folders! Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

Workjam has changed the way we communicate to our frontline, and the immediacy that we can provide information, receive feedback and address issues has been so important to us as we navigated through the challenges that the pandemic provided us. Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

Workjam has allowed us to move into a digital workplace putting access to all the information a team member requires in their hands. Information is now accessible to the employee when they require it and reduces the impact on customer experience from team members not knowing about promotions or being able to answer customer questions. It ahs improved communication between the office and frontline teams and allows for two way feedback across communications, trainings and any tasks that need to be completed at a store level. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WorkJam?

The application is straightforward to use. And the overall interface is neat Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

Internal Messaging sections needs to upgrade. Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

It helps to ensure proper employee engagement along with keeping all on schedule. Review collected by and hosted on G2.com.

Jacquelyn T.
JT
Art Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WorkJam?

Tried out WorkJam to manage our team while we have many projects going at once. Previously tried Asana, ClickUp, and Monday.com - but I found our less tech-savvy employees couldn't navigate the interfaces at times. This works much better! Review collected by and hosted on G2.com.

What do you dislike about WorkJam?

The interface still could be cleaned up a bit more - but that is the issue with most apps likes this. I don't understand why they stuff them full of pop-ups and overwhelming features that distract from ya know...tasks at hand. Review collected by and hosted on G2.com.

Recommendations to others considering WorkJam:

It is a very easy-to-learn tool for our non-tech-savvy employees. I was wasting a lot of time training employees on project management and time management apps when really these apps are supposed to alleviate work not add to it! I like this one much better! Review collected by and hosted on G2.com.

What problems is WorkJam solving and how is that benefiting you?

Managing multiple tasks across many platforms and employees. Some who are used to project management apps some not. Some who need little babysitting to those who need their hand held. Review collected by and hosted on G2.com.