Scheduler has some effective features that allow you to click and populate instead of typing. Once the templates are set up it's easy to save and publish the schedule. The support and help centre are fabulous, the support cast may not have clear solutions to my questions but are quite amiable. Review collected by and hosted on G2.com.
Although the platform is practical and saves time, not all the features are conducive to my business model, so I have to tailor it with "workarounds," which I shouldn't have to do. Clock-in and clock-out feature has proven to work only 60% of the time. This is an important feature that costs extra, so it should have a 95% accuracy (I think). If I move an assigned shift without reassigning it to another employee and replacing it, I have to get the original employee to reconfirm the shift. Notifications should be more "IN YOUR FACE", when new shifts or messages are sent. They should pop up on the home screen or within the app. Most of my team are not seeing the notifications clearly and have to prompt them (via text) to go looking for them on their phone (which defeats the purpose of the notifications). Same thing with OPEN SHIFTS. Unless you access it directly from the notification it is hard to find. When you go into the OPEN SHIFT feature, there should be a list of available open shifts. Instead you have to go scrolling through each week looking for them?? Review collected by and hosted on G2.com.
Video Reviews
Keep Everybody on the Same Page
290 out of 291 Total Reviews for When I Work
Overall Review Sentiment for When I Work
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This software has been great for employees. I like the GPS feature that they have to be at the building the punch in or out. Review collected by and hosted on G2.com.
#1 frustration is pulling reports. The old software i used, I could set a custom date rang to pull hours data very quickly. With this software it all downloads as raw data in seperate pay period documents, I have to merg them all to then use a sum formula then then after 15 minutes i have useable data. Review collected by and hosted on G2.com.
When I Work is a user friendly software to work. I learn it very quickly.
It is time saving. Easy way to track employees clock in. Customer support is very quick to connect. I use it on daily basis. Review collected by and hosted on G2.com.
Sometimes, they don't have a real time solution for the issues. It is having issue with the work chat most of the time. Rest everything is fine. Review collected by and hosted on G2.com.
It is working really well and easy to use on the users end and schedulers end Review collected by and hosted on G2.com.
It is not HIPPAA compliant which we had to formulate a work around. Review collected by and hosted on G2.com.
Easy to use and detailed information are displayed from the moment you logged in to the page. Review collected by and hosted on G2.com.
They dont display the request time offs of the employees. Review collected by and hosted on G2.com.
The scheduling area is great! They have an auto-fill and you can create multiple areas and assign each employee to the correct area. They also have amazing customer service! Review collected by and hosted on G2.com.
You cannot remove individual messages from the chat. You have to remove the entire thread and then recreate it. Review collected by and hosted on G2.com.
I like that everything I need is in one place. I also like that I can see the team schedule as well as my own personal schedule. It was easy to implement for the team and with how much we use it, I'm glad it's such an easy system to use. Review collected by and hosted on G2.com.
Definitely the amount of emails. But that was an easy fix. Review collected by and hosted on G2.com.
I like its intuitive ease of use. I like the ease of use for the employees in getting set up. Review collected by and hosted on G2.com.
I dislike that we are not able to designate what supervisor/manager requests and notifications go to and that they just go to everyone classified as a supervisor/manager. Review collected by and hosted on G2.com.
