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When I Work
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When I Work
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4.3 out of 5 stars
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When I Work Reviews & Product Details

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LH
Customer Service Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about When I Work?

It's scheduler is easy to use and I love that you can save templates for shifts to make it a breeze. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I do wish it was a bit easier to use at first. It didn't take a lot of time, but there was definitely a learning curve. I also would have liked it if they had a support phone number. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

We were scheduling using a Google Spreadsheet that become increasingly difficult. This made it streamlined and easy. Review collected by and hosted on G2.com.

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When I Work Overview

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What is When I Work?

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now.

When I Work Details
Product Website
Discussions
When I Work Community
Languages Supported
English
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Product Description

Simple employee scheduling software and online time clock with free scheduling apps and time clock apps. Send mobile alerts to your staff about their shifts.

How do you position yourself against your competitors?

When I Work is the scheduling solution that employees love and use. They always have their schedule in their pocket and are notified immediately of any changes. They can easily request time off, share availability, and communicate with team members about important shift details.

Seller Details
Seller
When I Work
Company Website
Year Founded
2010
HQ Location
Minneapolis, MN
Twitter
@wheniwork
14,028 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

When I Work is the market leader in shift-based workforce management software and delivers a powerful, employee-first experience. We give shift workers a voice that promotes fair scheduling and a place to better manage their work life—enabling them to make every hour they work more meaningful and more valuable. With an all-in-one platform that includes employee scheduling, time tracking, and communication, we make it easy for small businesses to run their locations. Over
00,000 shift-based workplaces rely on When I Work to develop happier, more productive teams.

Al K.
AK
Overview Provided by:
Al Kaplan

Recent When I Work Reviews

HL
Halle L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great"
This is easy to use and very user friendly
Read more
Angelica K.
AK
Angelica K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Best Attendance Software"
When I Work is a user friendly software to work. I learn it very quickly. It is time saving. Easy way to track employees clock in. Customer suppor...
Read more
Tyler F.
TF
Tyler F.Small-Business (50 or fewer emp.)
2.5 out of 5
"Great for employee, rough on pulling custom reports"
This software has been great for employees. I like the GPS feature that they have to be at the building the punch in or out.
Read more

When I Work Pricing

Essentials
$1.50
1 user Per Month
Essentials + Attendance
$3.00
1 user Per Month
Pro
$3.00
1 user Per Month
Pro + Attendance
$5.00
1 user Per Month
See all 6 When I Work pricing levels
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When I Work Media

When I Work Demo - Employee scheduling
The Web app allows you to create employee schedules quickly and easily. Whether it's re-using your own weekly schedule templates, or our one-click Auto Scheduling feature, you can save hours while removing the headaches from manual processes. Know everyone's availability ahead of time while, or q...
When I Work Demo - Mobile app
With the When I Work mobile app, employees can easily find out their work schedule, see who's working, know what daily tasks are at hand, and manage their time-off and availability. With the optional Attendance feature, employees can also clock-in, and clock-out based upon their GPS location. Com...
When I Work Demo - Labor forecasting
Use the previous week's data to understand actual versus scheduled hours and to help you determine and optimize staffing needs
When I Work Demo - Attendance
View and track employee time through When I Work's time clock and attendance product. Compare scheduled versus worked hours and make adjustments quickly and easily. When I Work integrates with ADP, Paychex, Gusto, and Intuit Quickbooks to make payroll a breeze.
When I Work Demo - WorkChat
Broadcast messages or chat with a group, smaller team, or 1:1 with employees. Make communicating with your team easier and more efficient.
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290 out of 291 Total Reviews for When I Work

4.3 out of 5
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290 out of 291 Total Reviews for When I Work
4.3 out of 5
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290 out of 291 Total Reviews for When I Work
4.3 out of 5
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When I Work Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for When I WorkQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Tyler F.
TF
Opts Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about When I Work?

This software has been great for employees. I like the GPS feature that they have to be at the building the punch in or out. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

#1 frustration is pulling reports. The old software i used, I could set a custom date rang to pull hours data very quickly. With this software it all downloads as raw data in seperate pay period documents, I have to merg them all to then use a sum formula then then after 15 minutes i have useable data. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

clocking in and out. Review collected by and hosted on G2.com.

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Response from Hannah Krumm of When I Work
Editedit

Hi Tyler,

Hannah here with When I Work. I appreciate you taking the time to provide this feedback and I'd love to offer additional help!

We're happy to hear that When I Work has made clocking in and out easier for you and your employees and that you are enjoying our location restriction settings!

In regards to our reporting, we do offer a wide-range of reporting options and even custom reporting, depending on the plan you are on!

I'd love to go over some of the additional reporting options that we offer. If you could reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/, we could take a look at your account and go over all of those options with you!

We look forward to assisting further.

All the best,

Hannah

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Angelica K.
AK
Payroll Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about When I Work?

When I Work is a user friendly software to work. I learn it very quickly.

It is time saving. Easy way to track employees clock in. Customer support is very quick to connect. I use it on daily basis. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes, they don't have a real time solution for the issues. It is having issue with the work chat most of the time. Rest everything is fine. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

It can accurately track employees' working hours, which can help reduce labor costs and increase productivity. Review collected by and hosted on G2.com.

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Response from Lindsey J of When I Work
Editedit

Hi Angelica,

Lindsey here from When I Work. Thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team!

If any questions arise, please submit a ticket to us (https://help.wheniwork.com/submit-a-ticket/. ) and we'd be more than happy to help.

Thank you!

Warmly,

Lindsey

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HL
Vet assistant Small animal kennel lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about When I Work?

This is easy to use and very user friendly Review collected by and hosted on G2.com.

What do you dislike about When I Work?

havnt seen anything yet that i do not like Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

so i can schedule work times for employees Review collected by and hosted on G2.com.

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Response from Shanyce S of When I Work
Editedit

Hi Halle,

Shanyce here from When I Work. Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work

If anything happens to come up please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/. We're here to help.

Kindly,

Shanyce

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Deepz H.
DH
HR /Payroll Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about When I Work?

Scheduling and Timesheet/ Integrations

Easy to req time off Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Chat option is not good, they can improve on that Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

Day to day scheduling of employees Review collected by and hosted on G2.com.

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Response from Dawn C of When I Work
Editedit

Hi Deepz,

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and are so glad to hear you’re happy with our app!

Regarding your comments about the chat option, we definitely want to improve this feature, and our Customer Care team would love to hear more about your experience. Please submit a ticket using the link below so we can assist you further and work on making the chat feature better for you:

https://help.wheniwork.com/submit-a-ticket/

Thanks again for sharing your thoughts with us—we look forward to hearing from you!

Warmest wishes,

Dawn

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NU
Area Supervisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about When I Work?

It is working really well and easy to use on the users end and schedulers end Review collected by and hosted on G2.com.

What do you dislike about When I Work?

It is not HIPPAA compliant which we had to formulate a work around. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

It is easy to use the clocking in and out features and multiple locations Review collected by and hosted on G2.com.

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Response from Shab M of When I Work
Editedit

Hi Nick,

Shab here from When I Work. Thank you kindly for your wonderful review!

We appreciate you taking the time to reach out to us. If any questions arise, please submit a ticket to us (https://help.wheniwork.com/submit-a-ticket/. ) and we'd be more than happy to help.

Thank you!

Warmly,

Shab

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Bill M.
BM
Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about When I Work?

Easy to use and detailed information are displayed from the moment you logged in to the page. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

They dont display the request time offs of the employees. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

Managing my schedule particulary swapping, as there are times that the schedule which is plotted for me on that particular week will cause conflict with my other job. Review collected by and hosted on G2.com.

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Response from Shab M of When I Work
Editedit

Hi Bill,

Shab here from When I Work. Thank you kindly for your valuable insights regarding When I Work! Regarding Time Off requests, Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance!

Thank you again for taking the time to write us your suggestions and feedback as we love learning how we can improve!

Warmly,

Shab

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Heather C.
HC
Human Resources Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about When I Work?

The scheduling area is great! They have an auto-fill and you can create multiple areas and assign each employee to the correct area. They also have amazing customer service! Review collected by and hosted on G2.com.

What do you dislike about When I Work?

You cannot remove individual messages from the chat. You have to remove the entire thread and then recreate it. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

When I work makes it easy to schedule our almost 200 employees and communicate with the entire team easily. Review collected by and hosted on G2.com.

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Response from Kat W of When I Work
Editedit

Hi Heather,

Kat from the Customer Care team here at When I Work. I just wanted to say a big thank you for your wonderful review!

We’re so excited to hear that When I Work has made such a positive impact on your scheduling needs. It’s great to know our Customer Care team has been able to support you!

We appreciate your feedback about the ability to delete a WorkChat message and understand how valuable this feature would be. Thank you for pointing this out.

If you have any more questions or need anything else, just let us know. We are here at When I Work whenever you need us!

Best,

Kat

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AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about When I Work?

I like that everything I need is in one place. I also like that I can see the team schedule as well as my own personal schedule. It was easy to implement for the team and with how much we use it, I'm glad it's such an easy system to use. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Definitely the amount of emails. But that was an easy fix. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

Before our team was using outlook to schedule. When switching to When I work we eliminated a bunch of steps to the scheduling proccess. Review collected by and hosted on G2.com.

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Response from Ky D of When I Work
Editedit

Hi there Ashley,

Ky here from the Customer Care team at When I Work. I wanted to follow-up to thank you for taking the time to leave us this detailed review!

We're so glad to hear that switching to When I Work has helped streamline your scheduling process and it's been easy to use and learn!

If you have any additional questions or concerns you can submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help!

Thank you for being a part of When I Work, Ashley!

Warm regards,

Ky

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MG
Director of Talent and Culture
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about When I Work?

I like its intuitive ease of use. I like the ease of use for the employees in getting set up. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I dislike that we are not able to designate what supervisor/manager requests and notifications go to and that they just go to everyone classified as a supervisor/manager. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

Scheuduling, schedule changes, shift swaps, paper reduction Review collected by and hosted on G2.com.

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Response from Jeremy S of When I Work
Editedit

Hey Melody,

Jeremy here with Customer Care, thank you so much for providing the review. I'd be happy to assist with notifications.

When assigning users with the Role Manager and Supervisor they would receive notifications for users that share the same scheduling assignments as their profiles. You can assign specific schedules to the Manager Role, this would still allow them to view all schedules but only give them notifications for users who are assigned to the same schedule. You can assign Supervisor Role users to specific schedules, this would limit them to view only the schedules and users that are assigned to the same schedules as them and would send notifications based on those schedules.

If you have any questions please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ and we would be happy to further assist!

Best,

Jeremy

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Leslie A.
A
Operation's Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about When I Work?

The graphics, it's very user friendly, I enjoy the work there. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I am unable to edit my employees emails. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

I create the schedules for my employees and I make sure they are logging in and out correctly. Review collected by and hosted on G2.com.

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Response from Ky D of When I Work
Editedit

Hi there Leslie,

Ky here from the Customer Care team at When I Work. I wanted to thank you for taking the time to leave us this awesome review!

We're so glad to hear When I Work has been a user-friendly service and has helped to create schedules and track your employees' hours.

We hear your feedback on the ability to edit your registered user's emails and we can definitely see how this would be useful. Thank you for bringing this to our attention.

Please let me know if you have any additional questions or concerns. I'm always happy to help!

Thank you for being a part of When I Work, Leslie!

Warm regards,

Ky

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