(3,344)
4.5 out of 5
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WhatsApp API Features
What are the features of WhatsApp API?
Communication
- Pop-up Chat
- Notifications
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Team Inbox
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WhatsApp API Categories on G2
Filter for Features
Communication
Pop-up Chat | Based on 11 WhatsApp API reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 86% (Based on 11 reviews) | |
Notifications | As reported in 11 WhatsApp API reviews. Delivers notifications to both sides of the conversation. | 85% (Based on 11 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. 12 reviewers of WhatsApp API have provided feedback on this feature. | 78% (Based on 12 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Based on 11 WhatsApp API reviews. Allows users to customize chat colors, text, logos, and branding. | 73% (Based on 11 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. This feature was mentioned in 11 WhatsApp API reviews. | 88% (Based on 11 reviews) | |
Lead Development | Based on 12 WhatsApp API reviews. Enables employees to denote potential customers. | 81% (Based on 12 reviews) | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Based on 12 WhatsApp API reviews. Provides a central location for help requests, helping employees respond sooner. | 85% (Based on 12 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
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