WalkMe Pros and Cons

Thank you for your insightful and detailed review and for being a customer! We love to hear that you're able to customize your WalkMe solutions in various different ways to suit your needs and drive real impact for your end users, your team, and your organization as a whole 🎊

And, yes! Content maintenance and operational excellence best practices are key to creating a scalable, sustainable program. In addition to working with your account team to get our best practices & guidance to create the best structure for your organization, we definitely encourage everyone to explore the DAP Blueprint (https://www.walkme.com/dap-blueprint/), which includes various resources, guides, and templates for everything from stakeholder engagement and knowledge management to intake forms and content maintenance and more.

We also host various Community Events focused on best practices for building a scalable DAP strategy - and we're always looking for feedback about new topics. If you have any topics or ideas you'd like to see (or if you'd like to share your own!), you can reach out to me directly.

Congratulations again on what you've accomplished with your WalkMe program and here's to your continued success!

Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com)

Hi Reece - Thank you for sharing your insights! We're delighted to hear that you're tapping into WalkMe's automation, customization, and logic capabilities to solve key digital adoption challenges for your clients, from automating repetitive tasks and enabling changes without developer support to improving data validation and user onboarding 🥳

Your feedback is crucial in helping us evolve, and if you ever have product ideas or feedback (like this DeepUI suggestion!), make sure to share them in the "Ideas" section of the WalkMe Community, if you haven't already do so :)

Thanks again for sharing your experiences and congratulations on all that you're accomplishing!

Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com)

Thank you for your wonderful review – not to mention being a customer for the past four years! It's fantastic to hear that you've had such great experiences across the board, from the training courses and product UI/UX to your engagements w/ our support folks – and we're looking forward to continuing to support you on your WalkMe journey :)

We're always looking to enhance our features to serve you even better in the future, so if you haven't already done so, I recommending submitting any requests or ideas in the "Ideas" section of the Community 💡 .

Your positive experience and feedback mean a lot to us, so thanks again for sharing and congratulations on all that you're accomplishing with your WalkMe program!

Lacey Butler, Customer Advocacy @ WalkMe

Thank you so much for this amazing feedback! We loved hearing about the impact Ben has had on developing your Digital Adoption Center of Excellence and driving your continued success (I also shared this feedback with him, and I have a feeling that it made his day :)).

We're always trying to help new builders make a real impact as quickly as possible, and creating more content and guidance on moving from building to *strategizing* when, where, and how to create the right solutions for specific use cases is definitely something that's top of mind for us. If you and your team haven't checked it out already, we host a Community event - the DAP Pro Show - that dives into some of these topics – and we're keen to continue sharing similar content over the coming weeks, months, and beyond.

Thank you again for being such an awesome customer and here's to your continued success!

Lacey Butler, Customer Advocacy @ WalkMe

Hi Miruna - Thank you for your review! It's awesome to hear how smoothly WalkMe has integrated across multiple systems at HP and that our Insights platform is helping you understand user engagement + system usage analytics, continually improve processes, and more :).

I appreciate your feedback about additional enhancements to our reporting & analytics capabilities – and our product team is always keen to connect and learn from our customers. It sounds like you may already be connected with them, but if not, you can work with your account team to set up a call. (You can also always reach out to me directly and I'll help connect you too!)

Your feedback and partnership means a lot 🙏

Lacey Butler - Customer Advocacy @ WalkMe (lacey.butler@walkme.com)

Hi Guillaume - Thank you for your review and for being with us for 3+ years! It's fantastic to hear that WalkMe has significantly boosted employee skills and satisfaction in using your business applications, as well as helped you deliver on your change management and technology adoption objectives 🙌

We appreciate your advice on having a dedicated internal team / Center of Excellence — this is great tip for ensuring successful deployments and ongoing impact of your DAP program.

Thank you for everything you do and for being a customer! Lacey Butler, Customer Advocacy @ WalkMe

Hi Kelsey, thank you for sharing your experience and for being with us for over five years! We're thrilled to hear your feedback about our constant updates and the support from our team and the community – most notably how they help you create even better, more impactful solutions 🙌 . We hear you about the challenges with navigating multiple platforms and are working to make things smoother.

It's awesome to see how WalkMe is making a big impact on your HR workflows – and if you ever have ideas for new capabilities or enhancements, you can always share them in the Community (as a long-time customer, I'm sure you have tons of great ideas!)

Lacey Butler - Customer Advocacy @ WalkMe

Hi Kelvin - thank you for sharing your experiences! We love to hear that WalkMe is giving you the agility and flexibility you need to quickly react to your users' needs, deliver enablement at scale, and proactively mitigate errors 🙌

As you mention, we're continuously enhancing our analytics capabilities to offer even more robust functionality – and if you ever have specific suggestions in mind, I encourage you to share them (or vote on existing suggestions!) in the Community "Ideas" section, which our product teams actively monitor. Additionally, if you'd like to connect with our Product Team directly, just let me or your account team know and we'll happily set it up.

Thank you again for being a customer, and congratulations on all that you're accomplishing with WalkMe!

Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com)

Thank you so much for sharing your experiences, Heather! We're thrilled to hear that you had a great experience with Sam and will definitely pass this kudos back to him :)

But, what's even more awesome to hear is how you're using WalkMe to make a *big* impact for your team members 🎊 🏆 Wins all around indeed!

We appreciate your attitude about inconsistencies and troubleshooting when the need arises – and, if you'd ever like to give feedback directly to our product folks or share any specific experiences, I'm happy to make the connection.

Thank you again for sharing and for being a customer. We appreciate your partnership and can't wait to see your continued success!

Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com)