--- title: WalkMe Reviews meta\_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 574 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 574 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### WalkMe Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [(91 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [(63 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [(56 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [(52 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [(50 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [(39 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [(28 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [(21 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WalkMe ##### 1. Ease of Use Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [ See 91 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you like about WalkMe? It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the pr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ##### 2. Helpful Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [ See 63 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 3. Customer Support Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [ See 56 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 4. Features Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [ See 52 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you like about WalkMe? I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Revolutionizes User Experience with Intuitive Guidance" What do you like about WalkMe? I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps u ##### 5. Training Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [ See 50 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ### 5 Cons or Disadvantages of WalkMe ##### 1. Learning Curve Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [ See 39 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 2. Complexity Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [ See 28 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) See Related User Reviews ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 3. Steep Learning Curve Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [ See 21 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) See Related User Reviews ![saleem s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saleem s.") SS saleem s. Mid-Market (51-1000 emp.) 5.0/5 "A Powerful Digital Adoption Platform for Seamless User Experience" What do you dislike about WalkMe? There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial ![Kishore P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore P.") KP Kishore P. Small-Business (50 or fewer emp.) 5.0/5 "Clear In-App Guidance and Analytics That Accelerate Onboarding" What do you dislike about WalkMe? There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for la ##### 4. Limited Customization Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you dislike about WalkMe? Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to a ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 5. Time-Consuming Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 4/15/2025 "Revolutionizes User Experience with Intuitive Guidance" 5/5 What do you like best about WalkMe? I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps users complete tasks without confusion. I appreciate how flexible and powerful WalkMe is, offering tools like Smart Walk-Thrus, Launchers, ShoutOuts, and surveys to solve problems creatively. The analytics and insights are a big advantage, helping me understand user behavior and continuously improve solutions. Features like Smart Walk-Thrus break down complex processes for users, Launchers provide on-demand support, and ShoutOuts effectively communicate important updates. These tools together improve user experience, reduce support dependency, and increase efficiency, making WalkMe very valuable in my work. Review collected by and hosted on G2.com. What do you dislike about WalkMe? While WalkMe is highly effective, there are a few areas for improvement. Maintaining solutions can be time-consuming, especially when UI changes break element detection. Handling dynamic elements can sometimes impact flow stability. Insights reporting could be more intuitive and detailed, and performance may slightly drop when many assets are used on a page. Additionally, improved version control and change tracking would make collaboration easier. The reporting feature would benefit from more customizable dashboards, deeper drill-down capabilities, and more intuitive filtering. Improved element detection for dynamic UI elements would reduce maintenance effort, along with more reliable auto-healing selectors and better support for single-page applications. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I use WalkMe to simplify user experience on KPMG Risk Hub by providing in-app guidance, which assists with onboarding, training, and feature adoption. It reduces errors, enhances efficiency, minimizes training needs, and offers valuable user insights. Review collected by and hosted on G2.com. Show More 3/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/12/2024 "Great product with amazing customer service" 5/5 What do you like best about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, and one of the biggest reason I choose to stay with WalkMe. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Probably the biggest issue we have had with WalkMe has been centered around using it with iframes. If you don't have iframes, you'll be golden. If you do, plan to become good friends with WalkMe support - you'll need their help. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? We can get information out to our customers right away, and it is easy for them to search for what they need - right when and where they need it. This has helped reduce the customer service requests we receive. Review collected by and hosted on G2.com. Show More Response from Lacey Butler of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-10244804/official_response/edit) Thank you for your wonderful review – not to mention being a customer for the past four years! It's fantastic to hear that you've had such great experiences across the board, from the training courses and product UI/UX to your engagements w/ our support folks – and we're looking forward to continuing to support you on your WalkMe journey :) We're always looking to enhance our features to serve you even better in the future, so if you haven't already done so, I recommending submitting any requests or ideas in the "Ideas" section of the Community 💡 . Your positive experience and feedback mean a lot to us, so thanks again for sharing and congratulations on all that you're accomplishing with your WalkMe program! Lacey Butler, Customer Advocacy @ WalkMe 5/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 4/27/2026 "Supportive, Hands-On Team—But a Learning Curve and Some Flow Delays" 3.5/5 What do you like best about WalkMe? I like the handholding approach it offers. Their team is also very responsive and helpful and their CSMs really push you to learn more about how to build Review collected by and hosted on G2.com. What do you dislike about WalkMe? It is a bit challenging at first to use and does take some time for flows to pop up. A bit of a delay but overall i do like it and i like the ai chat bot and all the future updates they talked about that are coming out soon Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Its helping with adoption for our company. A lot of people think they know processes but then the flows help guide them. I also think the chat bot is exactly what teams are looking for from an AI perspective. It easily shows you the SOPs and knowledge articles which is exactly what people want. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TM theodora m. Manager of Solid Edge Learning Media Development Enterprise (\> 1000 emp.) 4/13/2026 "WalkMe Delivers Just-in-Time, In-App Guidance Right Where Users Need It" 4.5/5 What do you like best about WalkMe? Being able to provide just-in-time, in-app user assistance is our favorite aspect of WalkMe. Instead of going to an external page, users can hover over launchers or tooltips and get information right where needed. Links to additional content gives them the opportunity to learn more. Review collected by and hosted on G2.com. What do you dislike about WalkMe? From a functionality standpoint, I don’t have any complaints. Since I’m not responsible for the contract and don’t know the cost, I can’t comment on pricing or that side of things. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe helps us onboard users faster and enables them to become proficient with our software much more quickly than they would with traditional documentation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![kim s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kim s.") KS kim s. Digital Adoption Manager Enterprise (\> 1000 emp.) 6/23/2026 "Excellent Training, Responsive Support, and Versatile Telemetry with AWS Integrations" 5/5 What do you like best about WalkMe? Building content has improved a lot over the years, and the certification training is excellent. Support is always quick to respond, and the telemetry data is very versatile and easy to access, especially with AWS integrations. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I’ve had some issues with the Salesforce Shadow DOM community setup, but support has continued to work through them with me. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Product telemetry dashboards, onboarding, and in-app customer enablement. Review collected by and hosted on G2.com. Show More Response from Matthew Miller of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-12999057/official_response/edit) We're thrilled to hear that you've had a positive experience with our certification training and responsive support. It's great to know that our telemetry data and AWS integrations have been valuable to you. We appreciate your feedback about the Salesforce Shadow DOM community setup, and we're committed to addressing any issues you encounter. Best, Matthew, Peer Review Manager @ WalkMe Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 6/23/2026 "WalkMe’s Real-Time Guidance Elevates Our Customer Support" 5/5 What do you like best about WalkMe? The most valuable aspect of WalkMe is how it helps guide our employees in supporting our customers. It provides real-time assistance, making it easier to resolve issues quickly and improving our overall ability to deliver great customer support. Review collected by and hosted on G2.com. What do you dislike about WalkMe? One opportunity we see for WalkMe is the ability to tag items with specific labels, making it easier to filter and organize WalkMe content, especially for audits and overall management. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? One key problem it helps solve is guiding our employees through specific ticketing procedures. This has helped reduce call times, allowing us to assist our customers more quickly and efficiently. Review collected by and hosted on G2.com. Show More Response from Matthew Miller of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-13000058/official_response/edit) Thank you for your feedback! We appreciate your suggestion for tagging items with specific labels, and we'll share this with our product team for consideration. Best, Matthew, Peer Review Manager @ WalkMe Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") EC Verified User in Consulting Enterprise (\> 1000 emp.) 4/23/2026 "All-in-One Change Management with Real-Time Insights and Automation" 5/5 What do you like best about WalkMe? I like being able to manage every aspect of the change management process. It supports engagement and communication, segmentation, real-time performance support, and automation. It can also help constrain and guide behavior. Best of all, you can see the underlying insights so you can stay agile, ensure you’re driving business outcomes, and adjust when needed. Review collected by and hosted on G2.com. What do you dislike about WalkMe? It can be difficult to get the data piped into our internal data lake. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe helps us eliminate friction in complex enterprise systems by delivering real‑time, in‑app guidance and automation. This reduces reliance on training and support, improves consistency across workflows, and enables users to be productive faster—especially as systems and processes evolve. It’s a key enabler of scalable digital adoption and sustained performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 4/22/2026 "Flexible WalkMe Releases That Keep Improving Training, Onboarding, and Compliance" 4.5/5 What do you like best about WalkMe? I appreciate that WalkMe actively seeks—and seems to genuinely act on—feedback from its end users. As a result, there are regular product releases that aim to meet the ever-changing needs of the user base. The tool is becoming increasingly flexible; our team uses WalkMe most often for training and onboarding, data integrity, compliance, and process completion and efficiency use cases. The community aspect is also very diverse and gives users plenty of opportunities to engage with WM employees, customers, and DAP champions through many different formats and events. We have a large bodies of work within some of our systems and the Editor and end user experience do not seem to show noticeable drops in performance. I acknowledge that WalkMe is incorporating more AI features into its products and is, more than ever, accessible to laypeople who do not have lots of technical and software development experience. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Although I appreciate the regular product releases, they do sometimes feel rushed and not fully thought through or tested. Some new tools sound great in theory but, in practice, they can be slow, difficult to navigate and use effectively or buggy. I often feel that further UAT on new products would be welcomed to ensure more first time quality in their new tools, instead of such regular iterations of tools. Furthermore, there is a tendency to upsell products, most recently AI-based tools. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? We use WalkMe as the key tool for onboarding new end users to one of our most used clinical systems via a series of proctored practice activities. Our new users of the system have reported to us that they feel WalkMe role-based passive and more active support is a lifesaver as they navigate the new system. It is used most often outside of onboarding for data integrity use cases (typically preventing errant data entry or ensuring empty fields are populated) often to avoid non-compliance which is critical in our industry. We equate the benefits to time savings/displacement of time wastage per deployable type based on calculations provided by WalkMe and devised through industry standards. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Saravanan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saravanan S.") SS Saravanan S. HR Executive Enterprise (\> 1000 emp.) 6/24/2026 "Easy-to-Follow Guidance That Helps Me Discover Software Changes Faster" 5/5 What do you like best about WalkMe? The guidance is easy to follow, and it helps me discover changes in the software faster and more effectively, instead of having to ask colleagues. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Not much to add, since it’s useful for any employee who needs to clarify doubts or get quick answers. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Maintenance information shared with a larger population, with segmentation for specific countries and translations where needed. I also like the smart tips that help keep messages crisp, along with the smart walk-through that provides clear, step-by-step guidance. Review collected by and hosted on G2.com. Show More Response from Matthew Miller of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-13025233/official_response/edit) We're thrilled to hear that WalkMe is helping you discover software changes faster and more effectively. Our goal is to provide easy-to-follow guidance for all employees, and we're glad to hear that it's benefiting you in this way. Thanks again! Matthew, Peer Review Manager @ WalkMe Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Guillaume H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillaume H.") GH Guillaume H. Ingénieur pédagogique pour le compte Michelin Enterprise (\> 1000 emp.) 2/22/2023 "WalkMe: Excellent Adoption, Difficult Customization" 5/5 What do you like best about WalkMe? I use WalkMe on the SAP suite and it helps me get employees to adopt the software, as they guide the user or provide precise information on a key element. The initial setup of WalkMe was easy for me. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I would say that customization can sometimes be a bit complicated, so it could be improved. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? He helps me get the software adopted by the employees. Review collected by and hosted on G2.com. Show More Response from Lacey Butler of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-7748769/official_response/edit) Hi Guillaume - Thank you for your review and for being with us for 3+ years! It's fantastic to hear that WalkMe has significantly boosted employee skills and satisfaction in using your business applications, as well as helped you deliver on your change management and technology adoption objectives 🙌 We appreciate your advice on having a dedicated internal team / Center of Excellence — this is great tip for ensuring successful deployments and ongoing impact of your DAP program. Thank you for everything you do and for being a customer! Lacey Butler, Customer Advocacy @ WalkMe 5/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Whatfix](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whatfix") Whatfix 4.5/5(549) ](https://www.g2.com/products/whatfix/reviews) [ View All Alternatives ](https://www.g2.com/products/walkme/competitors/alternatives) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a dedicated PR CRM worth it for a small in-house communications team?](https://www.g2.com/discussions/is-a-dedicated-pr-crm-worth-it-for-a-small-in-house-communications-team)[What's the best SAP provider for company software needs](https://www.g2.com/discussions/what-s-the-best-sap-provider-for-company-software-needs)[Which NLP platforms stay reliable under high demand so developers can build production applications without worrying about downtime or degraded performance at scale?](https://www.g2.com/discussions/which-nlp-platforms-stay-reliable-under-high-demand-so-developers-can-build-production-applications-without-worrying-about-downtime-or-degraded-performance-at-scale) [What's the best AR training simulator platform for a mid-sized manufacturing company?](https://www.g2.com/discussions/what-s-the-best-ar-training-simulator-platform-for-a-mid-sized-manufacturing-company)[What DNS security platform gives the strongest protection against DNS spoofing and cache poisoning for a security team that cannot afford a misconfiguration?](https://www.g2.com/discussions/what-dns-security-platform-gives-the-strongest-protection-against-dns-spoofing-and-cache-poisoning-for-a-security-team-that-cannot-afford-a-misconfiguration)[Pros and Cons Details](https://www.g2.com/products/walkme/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)