476 WalkMe Reviews
Overall Review Sentiment for WalkMe
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Provides a broad offering to deliver guidance, error-proofing and automation.
Realises the promise of citizen developers, enabling employees to improve their systems.
Offers system-specific content libraries for faster deployment.
Quick – solutions are often built, tested and deployed in hours (not days or weeks).
Powerful adoption analytics that simplify maintenance and benefits capture.
Excellent support and active community.
New features are frequently added that provide meaningful value. Review collected by and hosted on G2.com.
Since WalkMe content integrates smoothly with underlying systems, users often don't realize they're using it. This can slow the growth of deployment into new areas. Review collected by and hosted on G2.com.
Different types of WM elements such as SWTs, Smart Tips, Shoutouts, Launchers, and so on are easy to use and develop user-engaging content. WalkMe simplifies the onboarding process for new users by providing step-by-step guidance, which can be very helpful for complex software or platforms. It offers real-time, in-app guidance which helps users navigate through software and complete tasks without needing to refer to external help resources. Its Analytics and customization features are also very useful. Review collected by and hosted on G2.com.
Sometimes WalkMe slows down the performance of the applications it's integrated with, particularly if the guidance overlays are extensive. While WalkMe offers a high degree of customization, I feel that it still has limitations, particularly when trying to create highly specific or complex user flows. Review collected by and hosted on G2.com.
I believe the best part about WalkMe is the support and product teams. The product itself is awesome, but as with all things, the support and people behind the product is what makes it stand out from the rest. Building content for a wide variety of applications and websites is challenging enough, and WalkMe does an outstanding job of it, so when we need help, or have issues, the extra support and guidance from WalkMe professionals makes all the difference in the world. Review collected by and hosted on G2.com.
Not many downsides that I have seen, but always improving and moving forward. Our company has tried nearly everything that WalkMe has to offer, and we've only had a couple of issues that we could not move past to using certain features. I have confidence that most any company, application, or product would greatly benefit from WalkMe DAP to help with onboarding, adoption, and analytics. Review collected by and hosted on G2.com.
There are several things I enjoy about WalkMe. One thing I really appreciate is that their support team is fantastic. They are very prompt in their response and will remind you weekly about a ticket if they haven't heard from you, which helps me when work gets hectic. Another aspect I like is that the Editor has numerous modalities of building workflows. There are so many avenues that one can take to create the perfect workflow suite for their business. The Editor itself is also pretty simple to use and has everything laid out well. Review collected by and hosted on G2.com.
I think something that has improved recently, but hasn't always been the case, is finding support/knowledge base articles on their community site. The search feature has definitely gotten better, but there have been several occasions in which I searched for something that should be relatively easy to find, but hasn't come up for me. Review collected by and hosted on G2.com.
Once you learn how to build content, it can be done with ease and it becomes a fun challenge to create new or edit existing content. The way it integrates over your platform is nearly seamless and makes it very easy for users to access, which helps to reduce the number of windows/platforms that your team needs to have open at once. Review collected by and hosted on G2.com.
The onboarding serves to teach you the basic functionality of building content. However, if you desire more complex solutions (which WalkMe is very capabale of executing) that include the use of capturing data variables, you will most likely require additional guidance outside your initial onboarding, which comes at a cost. Additionally, there seems to be a lag in time that it takes for WalkMe to read the content on screen, and apply that to it's logic. If your users move fast enough, they can navigate past pages without ever giving Walkme the chance to evaluate the content and trigger their solutions to appear. Review collected by and hosted on G2.com.
The most helpful thing about WalkMe is how relatively easy it is to use. There's no need for coding knowledge, while implementations which is very convinient. Moreover, the Customer Support solves created tickets/cases in a fastly manner, which I greatly appreciate. We use WalkMe various features quite a lot - it's amazing what some of them can do. Review collected by and hosted on G2.com.
The downsides of WalkMe include, from my point of view, how it can 'freeze' at times, which disturbs the workflow. Other than that, it's inconvinient how one bug can lead to some additional issues. Moreover, sometimes the same thing cas show incorrectly, then after a while (without changing anything) it can work as expected - hard to pinpoint the error. Review collected by and hosted on G2.com.
Ease of use, customer training programs and customer events & webinars.
Ability to drive change, adoption, and individual outcomes across our entire employee tech stack! Review collected by and hosted on G2.com.
There is a bit of a learning curve to learn the platform, but they continuously make it more intuitive, user friendly, and provide pre-built solutions to support each builder! Review collected by and hosted on G2.com.
WalkMe helped reduce the number of inquiries during our annual comp planning process because we were able to include additional information for just in time reference as managers went through the process with many different comp components. Review collected by and hosted on G2.com.
none at the moment except having to learn a new system does take some time. Review collected by and hosted on G2.com.
I love how Helpful Walkme as a product is, I know HTML is easy but I am someone who hadn't worked with HTML before and had to start working with it for better utilization of Walkme. With the resources and community available anyone can DAP now! Users don't need to be tech savy, it is a very DIY type of application and anyone can learn it easily by just working through the editior and insights - Leraning through expereince. I wouldn't recommed any other product for DAP. Review collected by and hosted on G2.com.
100% Integration with your product/website is sometimes tricky specially if you are hosted via third party platforms - in these cases you then get completly restricted from using the walkme features for those parts of yyour products.. there is some workarounds which is good. But it would great to be able to integrate and use ALL of walkme features. Review collected by and hosted on G2.com.
WalkMe simplifies user onboarding and driving adoption. Its intuitive interface makes it easy to create in-app guidance such as Launchers, SmartTips, and Smart walkthrus. The biggest advantage WalkMe has that it involves no prior knowledge of coding. We have been able to greatly enhance user experience and reduce training time. Review collected by and hosted on G2.com.
While the platform offers great features, it would be helpful to have even more advanced analytics and reporting tools readily available to track user behavior in greater depth as well as cross-application flow analytics support. Review collected by and hosted on G2.com.
