--- title: WalkMe Reviews meta\_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 574 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 574 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### WalkMe Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [(91 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [(63 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [(56 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [(52 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [(50 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [(39 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [(28 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [(21 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WalkMe ##### 1. Ease of Use Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [ See 91 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you like about WalkMe? It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the pr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ##### 2. Helpful Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [ See 63 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 3. Customer Support Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [ See 56 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 4. Features Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [ See 52 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you like about WalkMe? I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Revolutionizes User Experience with Intuitive Guidance" What do you like about WalkMe? I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps u ##### 5. Training Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [ See 50 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ### 5 Cons or Disadvantages of WalkMe ##### 1. Learning Curve Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [ See 39 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 2. Complexity Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [ See 28 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) See Related User Reviews ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 3. Steep Learning Curve Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [ See 21 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) See Related User Reviews ![saleem s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saleem s.") SS saleem s. Mid-Market (51-1000 emp.) 5.0/5 "A Powerful Digital Adoption Platform for Seamless User Experience" What do you dislike about WalkMe? There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial ![Kishore P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore P.") KP Kishore P. Small-Business (50 or fewer emp.) 5.0/5 "Clear In-App Guidance and Analytics That Accelerate Onboarding" What do you dislike about WalkMe? There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for la ##### 4. Limited Customization Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you dislike about WalkMe? Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to a ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 5. Time-Consuming Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Shereen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shereen S.") SS Shereen S. Global Technology Product Manager Enterprise (\> 1000 emp.) 7/22/2026 "Easy WalkMe Integration That Improves Workflow—Backed by Great Support" 5/5 What do you like best about WalkMe? WalkMe helps people navigate their experience more easily, and it improves our overall workflow and performance as well as how we use technology. Integrating walkme is not difficult. We really enjoy Tyler Harbaugh, he is a great partner and really supports us when we need it. He is always available and kind. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I have nothing negative to say about WalkMe Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? We struggled to help people navigate Workday, and Walk me has been a huge help for our associates within different areas of Workday. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/27/2026 "Excellent digital adoption tool and best-in-class support" 5/5 What do you like best about WalkMe? WalkMe keeps surprising me with how well thought out it is. When I’m building new content and need to tackle a tricky scenario, I often find that all the options I need are already available right in the editor—usually at the exact moment I think I’ll have to go digging through help articles to find them. And when I do need a helping hand, the support I get from WalkMe’s team is absolutely the best in the business. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I can't really think of anything I dislike about it. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Originally, we needed a way to deliver in-app tutorials to onboard new users to our CRM solution. Since then, we’ve deployed Walkme for several other use cases as well, including providing in-page help resources, sharing feature announcements and important alerts, sending NPS surveys, and more. We also no longer need to rely on the development team to publish content to our users, which has made things much easier for our customer success team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SW Storm W. Digital Adoption Specialist Enterprise (\> 1000 emp.) 4/25/2026 "Significant Time Savings Across Core Systems" 5/5 What do you like best about WalkMe? What we like most about WalkMe is how quickly we can spin up solutions to solve a wide range of problems. We can go from idea to production in days which has fundamentally changed how we approach training, system rollouts, and ongoing enablement. Instead of relying on static documentation or classroom-style training, we deliver in‑the‑flow guidance that drives immediate adoption, reduces errors, and shortens time to proficiency. It’s become a core part of how we operationalize change at scale. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The biggest downside is cost. Pricing can scale quickly depending on the number of users, applications, and products you deploy. That said, when implemented well, WalkMe pays for itself through time saved, reduced support burden, and faster adoption, and the customer success team is strong in helping you realize that value. From a data standpoint, while WalkMe provides solid out‑of‑the‑box insights, more advanced reporting can be limiting, and tighter native integration with tools like Power BI would make enterprise analytics even stronger. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe solves day‑to‑day user confusion and inefficiency inside our core systems. Instead of relying on live trainings, static documentation, or support tickets, WalkMe helps guide our users at the moment of need. In the last year, that’s translated into real results for us. We’ve reduced errors in some critical workflows by up to 99%, helped users complete complex processes up to four times faster, and saved our teams over 24,000 hours by emphasizing proactive guidance over reactive support. Altogether, WalkMe supported more than 590,000 in‑app interactions and delivered an estimated $1.1M in value, with a projected 300%+ ROI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Vitor F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vitor F.") VF Vitor F. Project Manager at CoE Procurement Enterprise (\> 1000 emp.) 4/22/2026 "Empowers Digital Adoption at Procurement" 4.5/5 What do you like best about WalkMe? I really appreciate the user-friendliness of WalkMe. It's an intuitive platform for creating and managing content, and it has allowed us to develop WalkMe Champions, enabling system owners and team members to create content themselves. The WalkMe insights are incredibly valuable, as they help us make truly data-driven decisions for our change management projects. They have significantly helped us increase our user base by enabling us to adjust our processes based on user data. Additionally, the strong user acceptance of being guided by WalkMe is evident, with a high NPS of 4.8 out of 5.0 for helpfulness. WalkMe also effectively acts as a bridge between applications, which is a plus. The initial setup was super easy, and WalkMe provided all the necessary support for the onboarding process. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Integration via Snippet code does not always work immediately and often requires additional effort to ensure a stable setup. While the WalkMe editor has improved significantly, there are still some minor limitations when managing files and images used in WalkMe content, such as walkthroughs or launchers. For the images, it is needed to make changes outside the tool and upload them again if the size/quality is not the correct one. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I use WalkMe to increase user engagement and completion rates, reduce training costs, and enable data-driven decisions via WalkMe insights. It's user-friendly and supports setting up system champions - focal points. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") AC Verified User in Computer Networking Enterprise (\> 1000 emp.) 7/30/2021 "Industry Leader in Digital Adoption!" 5/5 What do you like best about WalkMe? Ease of use, customer training programs and customer events & webinars. Ability to drive change, adoption, and individual outcomes across our entire employee tech stack! The ability to have an "always on" presence for employees, especially with the need to adopt new functionality as part of ongoing transformations or AI initiatives. Review collected by and hosted on G2.com. What do you dislike about WalkMe? There is a bit of a learning curve to learn the platform, but they continuously make it more intuitive, user friendly, and provide pre-built solutions to support each builder! Review collected by and hosted on G2.com. Recommendations to others considering WalkMe: Do it! With the large investments you've made in your tech stack, you also need a way to train, onboard, and drive adoption and a tradition elearning courses and screen shares just don't provide the same experience or success, period. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Decreasing the ramp up time of our sales teams and getting their to increase their quarter sales qualified leads! We've found huge success with our sales teams by automating our prospecting processes, and driving engagement on our sales engagement platform by making it more intuitive and automated! There are so many use cases, including WalkMe Discovery that allows you to see engagement of employees with various AI tools. Review collected by and hosted on G2.com. Show More Response from Lacey Butler of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-4902011/official_response/edit) Thank you for your fantastic review! We're thrilled to hear that you find WalkMe easy to use and appreciate our customer training programs, events, and webinars. It's \*also\* wonderful to know that WalkMe is helping drive change, adoption, and individual outcomes across your entire employee tech stack 🙌 We acknowledge that there can be a bit of learning curve to get up and running, but, as you mention, we're committed to continuously making the platform more intuitive and user-friendly, including pre-built solutions to jumpstart your solutions :). Congratulations on decreasing your ramp-up time for your sales teams and boosting their quarterly sales qualified leads! Automating prospecting workflows and using DAP content to make your systems more intuitive and drive engagement on your sales platform sounds like a winning strategy 🏆 Thanks again for sharing your experience – and if you ever have topics or ideas for additional customer events, we're all ears! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) 4/16/2026 Current UserValidated ReviewerSource: Organic ![Kayti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kayti C.") KC Kayti C. Member Enterprise (\> 1000 emp.) 4/16/2026 "Ease of Building, but Data Challenges" 4/5 What do you like best about WalkMe? I like the ease of building with WalkMe, as it allows me to quickly create a solution in a matter of minutes, which is much faster than typical development efforts. The low code and no code options make it accessible for my needs, although writing jQuery scripts can complicate things sometimes. I also think the data elements are quite good for gathering background information on what users are doing in the system, although it does take time to set up. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I think getting data out is sometimes an issue. I feel like I hear about some other customers utilizing Power BI or other outside analytics tools that really enhance how they see WalkMe and the value that it's giving them. If WalkMe were to be able to provide a better solution around that, that would be great. There are some limitations in the WalkMe console as well where it's hard to kind of tag things and make everything kinda all fit together and say, this content that we've built and these tracked events that we've built all match this individual process. So that we can kinda say process by process, where are we seeing success, and where are we seeing areas of improvement. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe ensures our users can complete complex processes quickly and easily through automation. It provides valuable insights by capturing data on user activities, helping us see successes and areas for improvement, and verifies if releases are used as intended. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![James F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James F.") JF James F. Learning Experience Designer Enterprise (\> 1000 emp.) 8/5/2026 "Flexible Learning with Fast Implementation" 5/5 What do you like best about WalkMe? I love the flexibility WalkMe allows in terms of active, passive, and aggressive learning solutions. WalkMe solutions can be created fairly quickly, which is great when working in a fast-paced environment. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I think there is an opportunity for WalkMe to integrate more AI-powered authoring solutions or general AI assistance. It would be great if WalkMe allowed things like shoutout templates or smart tip icons to be created using AI text to image prompts. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I use WalkMe to improve onboarding, change training, policy guidance, and process reinforcement for my team, integrating seamlessly with our CRM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 8/4/2026 "Flexible Walkthrough Customisation That Lets Me Design Freely" 4/5 What do you like best about WalkMe? I love that I can adjust walkthroughs and think outside the box when designing and creating walkthrough content. It gives me the flexibility to shape the experience the way I want and tailor the content as I go. Review collected by and hosted on G2.com. What do you dislike about WalkMe? It would be really helpful to have an option to attach images when creating surveys Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? With the release of Learning Arc, this should be an amazing way to get things set up for our sales team first, and then we can work through the rest of the roles from there. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Ariba Supplier Enablement Coordinator Enterprise (\> 1000 emp.) 8/29/2022 "Customizable and Insightful Tool with Easy Setup" 5/5 What do you like best about WalkMe? I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system seamlessly. I appreciate the powerful insights it provides, as they assist in planning the content we should build and help evaluate its efficiency. Additionally, the setup was quite easy thanks to a WalkMe Customer Success Manager being there and training us to get started. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Maintenance can be lenghty Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe helps my team with slow adoption and complex customization of the Ariba system. I love its simplicity, full customization, and powerful insights that guide content planning and efficiency evaluation. Review collected by and hosted on G2.com. Show More Response from Lacey Butler of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-7028835/official_response/edit) Jerome, thank you so much for not only this thoughtful and detailed review, but for being such a long-time customer and member of the WalkMe & DAP community! We're delighted to hear that you're finding WalkMe easy to use and that our support team has been responsive to your needs. It's fantastic to know that our comprehensive analytics tools and diverse content options are delivering all of the capabilities you need to make an impact for your users \*and\* your organization :) We appreciate your feedback on our analytics capabilities – and I agree, there's so much to uncover! We're committed to providing the guidance needed to help you unlock its full potential, and if you ever have any questions or want help breaking down your data, we're here and happy to help. We're also continually releasing enhancements to improve the building experience, and we always welcome any and all feedback and suggestions. Your insights are invaluable in helping us continue to improve and innovate – and we can't wait to see you continue to succeed on your DAP journey! Lacey Butler, Customer Advocacy @ WalkMe 4/17/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emilie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emilie P.") EP Emilie P. Chargée de transformation digitale RH Pôle formation Mid-Market (51-1000 emp.) 7/9/2026 "Intuitive Interface, Responsive Support" 4.5/5 What do you like best about WalkMe? I like that the platform is very intuitive and that the support is very responsive in case of a problem. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I think we should share best practices or tips, especially regarding the use of conditions. For example, selecting an element on the screen with the 'is visible' option is not sufficient and not precise enough for some sites. It is better to use JQuery element count or an element on screen text is like. These aspects are not always taught during e-learning. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? In App Guidance saves time in the long run for teams and makes them more autonomous. Review collected by and hosted on G2.com. Show More Response from Matthew Miller of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-13084231/official_response/edit) We're glad to hear that you find our platform intuitive and our support responsive. We appreciate your feedback on sharing best practices and tips, especially regarding the use of conditions. We will take this into consideration for future improvements. Thanks again, Matthew, Peer Review Manager @ WalkMe Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Whatfix](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whatfix") Whatfix 4.5/5(549) ](https://www.g2.com/products/whatfix/reviews) [ View All Alternatives ](https://www.g2.com/products/walkme/competitors/alternatives) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trusted web client accelerators by performance engineers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-web-client-accelerators-by-performance-engineers-based-on-user-reviews)[Which academic advising tools provide same-day support for emergency schedule changes and placement adjustments?](https://www.g2.com/discussions/which-academic-advising-tools-provide-same-day-support-for-emergency-schedule-changes-and-placement-adjustments)[What is the easiest consumer insights tool for a solo marketer or small team to understand their customers without a steep learning curve or a month-long implementation project?](https://www.g2.com/discussions/what-is-the-easiest-consumer-insights-tool-for-a-solo-marketer-or-small-team-to-understand-their-customers-without-a-steep-learning-curve-or-a-month-long-implementation-project%20) [Leading loyalty management platforms for e-commerce](https://www.g2.com/discussions/leading-loyalty-management-platforms-for-e-commerce)[Which bot platform has the best features for marketing automation](https://www.g2.com/discussions/which-bot-platform-has-the-best-features-for-marketing-automation)[Pros and Cons Details](https://www.g2.com/products/walkme/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)