WalkMe Reviews & Product Details - Page 2

With little to no coding experience, I was able to quickly learn WalkMe's interface and begin building complex solutions. As I have learned more about coding, specifically basic HTML and CSS, I have been able to further customize the user experience to better fit our company's branding. WalkMe has aided my team in building solutions to complex issues much sooner than our IT team has been able to troubleshoot the core issues saving hundreds of support tickets/customer support hours as well as boost sales with targeted experiences. Review collected by and hosted on G2.com.

While there have been some functionalities that I feel are lacking, mainly with the reporting features, the WalkMe support team has been very receptive to feedback and some of our requested features have been added. For ones that have not been added, the WalkMe team has been able to help us build some custom options that help bridge the gap. Review collected by and hosted on G2.com.

At its core, the objective of WalkMe's on-screen guidance relates very closely to my childhood experience. I grew up with a rather large family, and was one of very few who took a great interest in technology and innovation, looking up to great minds, such as Walt Disney.

As my technical background began to develop, so too did the advancement of technology in the early 2000s, and I was always the one being pulled in to setup home entertainment systems, troubleshoot computer issues, and everything in between.

As we moved into the age of smartphones and a world where computers became a normalcy everywhere, I could have only dreamed of a technology that could eliminate the need for me to assist a family member with the same issues repeatedly, over and over again.

When I got the email in my organization that we were adopting this new technology called WalkMe and they needed someone with a technical background and a passion for helping others learn, I felt like I may have found my dream job.

So, I would say what I like the best about WalkMe is its ability to help others learn and become educated to do their jobs better, and to make their lives' a little bit easier. It is WalkMe's ability to help others achieve something that they may not have had the confidence in thinking they could, that makes it great! Review collected by and hosted on G2.com.

I do not have too many quarrels with WalkMe, as most of the features I have thoughts about changing, typically end up being updated, as WalkMe is very good at adapting and keeping their Application relevant. Review collected by and hosted on G2.com.

WalkMe is easy to setup in comparison with other Digital Adoption Platforms. Its content creation process is simple as well, allowing to bring training and automatization to the final users faster.

Their customer support is excelent as well, with a quick follow-up process and experts available any time of the day. Review collected by and hosted on G2.com.

There is yet to be an abundance of topics in the community forum, with best practices from one WalkMe user to another. However, WalkMe community is growing with each passing day, which assures me that it's only a matter of time for it to get bigger. Review collected by and hosted on G2.com.

Professional and friendly service and demeanor of the support staff. This is very important to me since I use WalkMe at least once or twice a week. Review collected by and hosted on G2.com.

When I click the support button inside the Editor, I'd prefer not to have to log in again since I am already logged into the Editor. Review collected by and hosted on G2.com.

Provides a broad offering to deliver guidance, error-proofing and automation.

Realises the promise of citizen developers, enabling employees to improve their systems.

Offers system-specific content libraries for faster deployment.

Quick – solutions are often built, tested and deployed in hours (not days or weeks).

Powerful adoption analytics that simplify maintenance and benefits capture.

Excellent support and active community.

New features are frequently added that provide meaningful value. Review collected by and hosted on G2.com.

Since WalkMe content integrates smoothly with underlying systems, users often don't realize they're using it. This can slow the growth of deployment into new areas. Review collected by and hosted on G2.com.

It is easy to build and test. Simple and no fuzz on coding..

Support is great.. Consultants are great Review collected by and hosted on G2.com.

All the content WM workflow has to be unique with their names, when you have multiple platforms in each country, it is annoying to have so many names which has similar content (btw, each country is slightly different, so cannot share the same content) Review collected by and hosted on G2.com.

Different types of WM elements such as SWTs, Smart Tips, Shoutouts, Launchers, and so on are easy to use and develop user-engaging content. WalkMe simplifies the onboarding process for new users by providing step-by-step guidance, which can be very helpful for complex software or platforms. It offers real-time, in-app guidance which helps users navigate through software and complete tasks without needing to refer to external help resources. Its Analytics and customization features are also very useful. Review collected by and hosted on G2.com.

Sometimes WalkMe slows down the performance of the applications it's integrated with, particularly if the guidance overlays are extensive. While WalkMe offers a high degree of customization, I feel that it still has limitations, particularly when trying to create highly specific or complex user flows. Review collected by and hosted on G2.com.

I believe the best part about WalkMe is the support and product teams. The product itself is awesome, but as with all things, the support and people behind the product is what makes it stand out from the rest. Building content for a wide variety of applications and websites is challenging enough, and WalkMe does an outstanding job of it, so when we need help, or have issues, the extra support and guidance from WalkMe professionals makes all the difference in the world. Review collected by and hosted on G2.com.

Not many downsides that I have seen, but always improving and moving forward. Our company has tried nearly everything that WalkMe has to offer, and we've only had a couple of issues that we could not move past to using certain features. I have confidence that most any company, application, or product would greatly benefit from WalkMe DAP to help with onboarding, adoption, and analytics. Review collected by and hosted on G2.com.

There are several things I enjoy about WalkMe. One thing I really appreciate is that their support team is fantastic. They are very prompt in their response and will remind you weekly about a ticket if they haven't heard from you, which helps me when work gets hectic. Another aspect I like is that the Editor has numerous modalities of building workflows. There are so many avenues that one can take to create the perfect workflow suite for their business. The Editor itself is also pretty simple to use and has everything laid out well. Review collected by and hosted on G2.com.

I think something that has improved recently, but hasn't always been the case, is finding support/knowledge base articles on their community site. The search feature has definitely gotten better, but there have been several occasions in which I searched for something that should be relatively easy to find, but hasn't come up for me. Review collected by and hosted on G2.com.

Once you learn how to build content, it can be done with ease and it becomes a fun challenge to create new or edit existing content. The way it integrates over your platform is nearly seamless and makes it very easy for users to access, which helps to reduce the number of windows/platforms that your team needs to have open at once. Review collected by and hosted on G2.com.

The onboarding serves to teach you the basic functionality of building content. However, if you desire more complex solutions (which WalkMe is very capabale of executing) that include the use of capturing data variables, you will most likely require additional guidance outside your initial onboarding, which comes at a cost. Additionally, there seems to be a lag in time that it takes for WalkMe to read the content on screen, and apply that to it's logic. If your users move fast enough, they can navigate past pages without ever giving Walkme the chance to evaluate the content and trigger their solutions to appear. Review collected by and hosted on G2.com.