Video Reviews
Walkme is efficient, time-saving, creates quick ROI, and my L&D pros love it.
480 out of 481 Total Reviews for WalkMe
Overall Review Sentiment for WalkMe
Log in to view review sentiment.
I've had the pleasure of working with Ben, our Customer Success Manager from WalkMe, and his support has been invaluable in developing the Digital Adoption Center of Excellence at Illumina. Ben has consistently gone above and beyond, from setting up weekly check-ins and promptly responding to emails, to actively collaborating on content drafts, reviewing workflows, and providing clear, helpful documentation. His commitment and thorough guidance have been instrumental in helping me and my team succeed, and I’m genuinely grateful for his support. Thank you, Ben, for making this journey both effective and enjoyable! Review collected by and hosted on G2.com.
The only thing I can think of is providing guidance and training on WHY one would use WalkMe vs. other training mediums. What are the use cases for using WalkMe content and what are some use cases where WalkMe is not the best solution to use? And showing users in training how to use the content based on real use cases. This is the use case and this is how we brainstorm to identify the right content to build instead of recreating all the training content into smart walk-throughs. I think new users lack the tools to understand what is the best solution to build, more of the Why, not the How. WalkME does a great job explaining the How in the training. Review collected by and hosted on G2.com.
Very versatile and easy to integrate from a technical perspective. We have deployed it on over 7 tools and platforms within HP over the last 3 years, very easily and smoothly.
The insights capability is their biggest strenght in terms of being able to capture user engagement and tool usage.
Their support team is always fast and ready for a challenge. Review collected by and hosted on G2.com.
Areas of improvements would be ease of accessing and configuring the data and insights in their platform. Review collected by and hosted on G2.com.
Following an internal study over a period of 4 months, we have observed an increase in employees' skills in the use of a business application. We have also observed an increase in employee satisfaction. Based on these results, we are currently in the process of deploying the DAP on new business applications. Review collected by and hosted on G2.com.
There are not really any negative points about WalkMe that come to my mind. I would recommend to create a good internal organization dedicated to the maintenance and creation but also to the animation of the platform so that the deployment of WalkMe will be a success. Review collected by and hosted on G2.com.
Having worked with WalkMe for over five years, I have consistently found it to be an exceptional tool for digital adoption. The extensive support and vibrant community surrounding WalkMe are incredibly valuable, particularly given the tool's complexity and vast potential. The constant evolution of WalkMe, with frequent updates and new functionalities for both end users and builders, ensures that it remains at the forefront of the industry. This continuous innovation allows for the creation of more sophisticated and effective solutions, enhancing the overall user experience. Review collected by and hosted on G2.com.
One of the challenges I face with WalkMe is navigating its multiple platforms, such as the Editor, Console, Insights, Community, and Admin Center. The dispersion of features across these different areas can be confusing and sometimes cumbersome, as it is not always clear where specific functionalities are located. Additionally, keeping up with the rapid pace of changes, updates, and new functionalities can be demanding, making it a challenge to stay current and fully leverage the tool's capabilities. Review collected by and hosted on G2.com.
The ability to add and edit content quickly allowing me to pivot to the users needs. Ensuring we can provide training and help quickly and efficiently Review collected by and hosted on G2.com.
Analytics need to improve, it's currently being worked on but as with all users I want the improvements now. Review collected by and hosted on G2.com.
We use WalkMe to automate and streamline redundant processes, there are some solutions that are run over one thousand times/day and at an average of one minute per transaction, that's over 125 hours/day. Talk about saving time and saving $$. There are also less typo's, win, win, win! Review collected by and hosted on G2.com.
There are inconsistencies that happen, not sure why, could be WalkMe, browser, IDP, I don't know, but we have sporadic issues where things are not what we expect. It's the nature of the beast, and the issue always resolves, but sometimes it is annoying. Review collected by and hosted on G2.com.
You know that feeling you get in the pit of your stomach, when a simple task turns into a *situation with great potential for disaster... Every now and then someone surprises me, seizes the problem as an opportunity, and turns disaster into daisies 🌷
and once in a GREEEEAAAAT WHILE, it's an entire team!
Here's an excerpt from my latest feedback submission to WalkMe™ support
"This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product.
We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again.
In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich.
Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D.
And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution.
Flawless orchestration and delivery of an elegant solution.
Kudos to all- you have my eternal gratitude." Review collected by and hosted on G2.com.
As a First-Party customer, often WalkMe's feature releases are inaccessible. The delay could be months, and in some cases- years. Review collected by and hosted on G2.com.
It is great an onboarding users or providing in-application help where needed. Implementation is easy once snippet is embedded. Customer support is super helpful. Review collected by and hosted on G2.com.
It requires either hands on support or a dedicated team at your company to build the content out with WalkMe. UI can be improved upon in some aspects. Review collected by and hosted on G2.com.
