WalkMe is very powerful. It includes a number of apps to guide a user step-by-step (the core product). There are also a number of tools to help you investigate where issues exist. The logic editor is fantastic. Anyone with attention to detail will love it. Review collected by and hosted on G2.com.
WalkMe is bloated compared to competitors. There are so many features which are built and forgotten or unnecessary. The core product gets little love. Builders scream for updates in community forums, which go on deaf ears, In favour of other new bloat outside the editor. Learning everything that exists now is a dog's breakfast.
Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful.
The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding.
I used to love WalkMe a few years ago. But it's lost direction. Review collected by and hosted on G2.com.
Video Reviews
Walkme is efficient, time-saving, creates quick ROI, and my L&D pros love it.
475 out of 476 Total Reviews for WalkMe
Overall Review Sentiment for WalkMe
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The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users. Review collected by and hosted on G2.com.
The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform Review collected by and hosted on G2.com.
WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. Review collected by and hosted on G2.com.
We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. Review collected by and hosted on G2.com.
Walkme is easy to use, even for beginners, and as a builder it is possible to start creating content very fast. The support is also great and responsive. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:
- quick start,
- reactive support,
- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,
- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...
- enjoyable for endusers as a new and modern guidance tool.
The more you use WalkMe, the more versatile it gets, and you can adapt its pre-built features to achieve a lot of goals: user support, error prevention, communication, etc...
It' also worth mentionning that the WalkMe community is very engaged and active. Review collected by and hosted on G2.com.
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system. Review collected by and hosted on G2.com.
WalkMe solves the just-in-time-training problem the way no other application can. Instead of pulling users away from desk, expecting rote memorization of complex process and inundating them with job aids - the instruction happens on the screen during real-time execution. No time away from desk. No memorization. No maintenance of cumbersome job aids. With this type of improved experience, you can do wonders for data integrity, change adoption and improving the ROI of your entire tech stack. I've been in Change Adoption for 20 years. This is the only application that I've ever used that has actually created provable results. On a long enough timeline, all training looks like this. Do it now. Review collected by and hosted on G2.com.
The hardest part of WalkMe is selling it internally. It's a net-new technology, so helping leaders understand the scope of the opportunity can sometimes be a bit of a journey. But worth it. Review collected by and hosted on G2.com.
WalkMe's support team is exceptional. We submitted an issue, and they provided regular check-ins as they identified our problem and worked toward a fix. This communicative approach means we never felt left in the dark and knew answers were coming. Review collected by and hosted on G2.com.
For anyone new to in-application learning, the challenge is learning not only how to use WalkMe, but also the importance of the customer focus and not just creating content because you can. So the challenge is simply learning something brand new. WalkMe, however, mitigates this issue by providing excellent training content and a really great certification program. Review collected by and hosted on G2.com.
WalkMe let's me inject a launcher button in the middle of an ordering flow, so that users who get confused can click that button and get help to finish completing their order. I've added these launcher buttons to a few of our flows and have had a big increase in users using the WalkMe guides! I love that I can add these buttons anywhere I want and control the messaging, all without having to involve our developers! Review collected by and hosted on G2.com.
No big downsides! The WalkMe Editor has a lot of features and it takes time to learn how to use them, but they have great help topics on their support website, chat support and you can schedule a call with someone to help you over a Zoom call as needed at a time that works best for you! The support staff is very professional and dedicated to making sure you are happy with the results! Review collected by and hosted on G2.com.
Our organization implemented WalkMe to use on a few applications, one being UKG (Kronos). We have used it in both Workforce Central and UKG Pro WFM. We have had much success with it. We have found that our endusers like the quick feedback they receive when using WalkMe functionality. In addition, some end users just need to get a few steps into the process to remember how to complete it. It saves them time and also, our support team time so we can focus on other items/issues Review collected by and hosted on G2.com.
I'm not sure there are any downsides to using it and there isn't really anything i dislike about it. It was a challenge for me to learn in the beginning but over the years, the software has become easier to use from an administrator standpoint Review collected by and hosted on G2.com.
With little to no coding experience, I was able to quickly learn WalkMe's interface and begin building complex solutions. As I have learned more about coding, specifically basic HTML and CSS, I have been able to further customize the user experience to better fit our company's branding. WalkMe has aided my team in building solutions to complex issues much sooner than our IT team has been able to troubleshoot the core issues saving hundreds of support tickets/customer support hours as well as boost sales with targeted experiences. Review collected by and hosted on G2.com.
While there have been some functionalities that I feel are lacking, mainly with the reporting features, the WalkMe support team has been very receptive to feedback and some of our requested features have been added. For ones that have not been added, the WalkMe team has been able to help us build some custom options that help bridge the gap. Review collected by and hosted on G2.com.
At its core, the objective of WalkMe's on-screen guidance relates very closely to my childhood experience. I grew up with a rather large family, and was one of very few who took a great interest in technology and innovation, looking up to great minds, such as Walt Disney.
As my technical background began to develop, so too did the advancement of technology in the early 2000s, and I was always the one being pulled in to setup home entertainment systems, troubleshoot computer issues, and everything in between.
As we moved into the age of smartphones and a world where computers became a normalcy everywhere, I could have only dreamed of a technology that could eliminate the need for me to assist a family member with the same issues repeatedly, over and over again.
When I got the email in my organization that we were adopting this new technology called WalkMe and they needed someone with a technical background and a passion for helping others learn, I felt like I may have found my dream job.
So, I would say what I like the best about WalkMe is its ability to help others learn and become educated to do their jobs better, and to make their lives' a little bit easier. It is WalkMe's ability to help others achieve something that they may not have had the confidence in thinking they could, that makes it great! Review collected by and hosted on G2.com.
I do not have too many quarrels with WalkMe, as most of the features I have thoughts about changing, typically end up being updated, as WalkMe is very good at adapting and keeping their Application relevant. Review collected by and hosted on G2.com.
WalkMe is easy to setup in comparison with other Digital Adoption Platforms. Its content creation process is simple as well, allowing to bring training and automatization to the final users faster.
Their customer support is excelent as well, with a quick follow-up process and experts available any time of the day. Review collected by and hosted on G2.com.
There is yet to be an abundance of topics in the community forum, with best practices from one WalkMe user to another. However, WalkMe community is growing with each passing day, which assures me that it's only a matter of time for it to get bigger. Review collected by and hosted on G2.com.
