Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both of these are high value adds that make for a more engaging experience with the software. They have also added a more robust access and roles page that is easier to use and navigate that allows for more specific access types. Review collected by and hosted on G2.com.
They still need to tighten up their configuration pages, they can get overwhelming when you are trying to change multiple settings all at once. However, their customer service really helps in this regard. Review collected by and hosted on G2.com.
Thank you Matthew for your in-depth review. As you reference, our dedicated account managers are always happy to jump on a call to help you to tailor WaitWell to your operations. It's true also that we have definitely prioritized introducing new features to support complex workflows over simplicity. Within the product, we offer a Knowledge Base where you can search for how-to articles about specific features. We also have on our website a list of articles that may be of use as they highlight some new features and use cases. Thanks again for being a WaitWell customer!
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