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WaitWell Pricing Overview

WaitWell at a glance

WaitWell offers a pricing package to suit any service organization, large or small.

WaitWell has 3 pricing editions. A free trial of WaitWell is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
Business	Starting at $250.00Per Month Request Demo	Ideal for organizations with a limited number of locations Unlimited staff accounts Up to 4 locations with 1,000 visitors/month per location Unlimited incoming SMS Unlimited queues Unlimited email notifications Dedicated Account Manager Queue Management: Join by SMS, text, kiosk or website; single-screen management of queue; two-way SMS texting with customers Appointment Management: Easily manage in-person, virtual, booked, and walk-in appointments in one place Basic Workflow Automation: Guide customers through straightforward workflows with simple instructions, notifications, and approvals Service Analytics & Reporting: See real-time data for operational efficiency, performance, and satisfaction Out-of-the-box integrations for your CRM, calendar, and more Show More
Enterprise	Contact UsPer Month Request Demo	Designed for larger organizations with many locations and complex service needs Unlimited staff accounts Custom locations and visitors Unlimited incoming SMS Custom outgoing SMS/month Unlimited queues Unlimited email notifications Dedicated Account Manager Custom Service Level Agreement Queue Management: Join by SMS, text, kiosk or website; single-screen management of queue; two-way SMS texting with customers Appointment Management: Easily manage in-person, virtual, booked, and walk-in appointments in one place Advanced Workflow Automation: Guide customers through multi-step flows with sequenced instructions, notifications, and approvals Service Analytics & Reporting: See real-time data for operational efficiency, performance, and satisfaction Custom Integrations with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API. Kiosks: Enable customers to join the queue from an on-premise device Virtual Service: Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue Customer Insights: Deliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place Industry Specific Modes for pharmacies, health care, events, and more. Show More
Campus	Contact UsPer Year Request Demo	Perfect for colleges and universities wanting consistent queueing and booking across their campus Unlimited staff accounts Flexible number of locations Unlimited student visits Unlimited incoming SMS Unlimited outgoing SMS Unlimited queues Unlimited email notifications Dedicated Account Manager specializing in Higher Education Pricing options based on student enrollment Invoicing by faculty or department Queue Management: Join by SMS, text, kiosk or website; single-screen management of queue; two-way SMS texting with customers Appointment Management: Easily manage in-person, virtual, booked, and walk-in appointments in one place Custom workflow for each department: Guide students through multi-step flows with sequenced instructions, notifications, and approvals Service Analytics & Reporting: See real-time data for operational efficiency, performance, and satisfaction Integration with Student Information Systems: create workflows that sync visit details with your SIS Kiosks and lobby display applications: Enable customers to join the queue from an on-premise device and keep track of their position in line on waitlist displays in your waiting area Virtual Service: Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue Student Insights: Deliver more positive student experiences by tracking customer service history, staff notes, ratings, and reviews in one place Integrated payments for queuing and booking: speed up service and reduce no-shows by allowing or requiring payment of preauthorization of payment upon joining a queue or booking an appointment Staff Scheduling: create and manage staff schedules and track attendance Show More

WaitWell pricing & plans

Free Trial is available

Pricing information for WaitWell is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase WaitWell must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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WaitWell Categories on G2

Visitor Management

Online Appointment Scheduling

Queue Management

Visitor Management

Online Appointment Scheduling

Queue Management

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WaitWell Pricing Reviews

Angelo B.

Operations Manager

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Seller invite

Incentivized Review

Feb 07, 2025

"Awesome experience with WaitWell for our company appointment system"

What do you like best about WaitWell?

WaitWell is a great system for our customer and has all the extra perks we have been looking for. It has been a very easy implementation for our team members and our customers. The customer support with Dave Campbell is a great asset making the ease of use seamless. The intergration with our offices was very quick, easy and has made our processes more efficient as we use this system on daily making the frequency of use efficient and effective. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I have to honestly say we havent encountoured any downside or anything that we dislike. If we ever have any questions about the system Dave Campbell is always there for questions or a quick call for assistance. Can't get any better than that. Awesome services all around.i only Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

Our previous appointment system was not working or living up to our needs. Waitwell has gone above and beyond expecations and is meeting all our office's needs for online appointment scheduling for our customer and the public we service. Review collected by and hosted on G2.com.

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Response from Cassidy McKay of WaitWell

edit

Feb 12, 2025

Hi Angelo,

We’re so glad to hear that our support team has been helpful and that implementing WaitWell was a smooth process for you. Your feedback means a lot to us, and we truly appreciate your loyalty.

If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thank you for being a valued part of the WaitWell community!

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