Vivun Reviews & Product Details - Page 4

Vivun offers just about everything you need for Presales process and metrics, and the Hero app is very intuitive and easy to work with, and the SEs love it! I like how I can go into the Hero app for most of the operations needed, and it's super fast, instead of me having to use Salesforce, which tends to be slow.

The biggest difference for our company was the support. Our account manager, Jeff, made all the difference each time we hit a snag. Super technical, super helpful and it's truly a breath of fresh air not having to go through multiple parties to have things fixed, because Jeff always know where to point us to!

Could not praise the user-experience we've had with Vivun enough. Review collected by and hosted on G2.com.

The heavy reliance on Salesforce, because it means that in order to use Vivun effectively, you are at the mercy of your Salesforce implementation. Review collected by and hosted on G2.com.

As a manager, I now have invaluable data to show my team's productivity and highlight all of the behind-the-scenes work they do to support the business. I have been able to use these insights to further optimize our efforts and clearly identify high performers. Vivun has also completely leveled up the way we provide feedback to our product teams. We've been able to move away from disorganized spreadsheets, and we now provide a clear perspective on the R&D efforts that will unlock new revenue. Our account manager, Kaylee, has been awesome, and she has really been able to guide us on best practices so that we can make the most out of our investment. Review collected by and hosted on G2.com.

No major concerns so far! With the help of our Account Manager and the Vivun Support team, we have been able to quickly resolve any technical issues. Review collected by and hosted on G2.com.

Hero is a single source of information for all of my ongoing opportunities as a Solutions Engineer. During forecasting, I can quickly describe the stage of each opp with the Funnel View. Additionally, I can store detailed notes about the account status, progress, and next steps for reference. Easily seeing the sales stage and dollar amount for each deal also helps with prioritization with the rest of the account team. Overall, it is highly effective in helping presales teams stay organized, focused, and aligned throughout sales process. Our Technical Account Manager, Bennett, has also been incredibly responsive with questions, customizations, and providing onboarding to the team to get the most out of the solution. Review collected by and hosted on G2.com.

There is potential for speed improvements in the solution's loading and updating times that would continue to make the solution more efficient. Review collected by and hosted on G2.com.

The ability to quickly enter deliverables and activities on deliverables has made the adoption of Hero as painlesss as possible. Our Account Manager, Katie M., did an incredible job guiding us through guiding us through the implementation and helping make intelligent decisions on how to set things up. The implementation went quick and without any hiccups. Review collected by and hosted on G2.com.

The calendaring functionality needs to be enhanced. It would be great to visualize resource constraints and availability to make it easier to assign a resource. I would love to see a calendar with all the users and their availability. Review collected by and hosted on G2.com.

The most helpful thing about Hero is that it helps our product teams prioritize product features that our customers want. Our account teams can easily attribute a dollar value to these desired features, helping us build features that matter most to our customers. Their product is easy to customize, given that it is tied to Salesforce. Their people are fantastic to work with; they've indeed become partners in our success. Review collected by and hosted on G2.com.

There is nothing to dislike about Hero. The product works great, their team listens to feedback, and they go above and beyond to ensure our teams use their product to its full potential. Review collected by and hosted on G2.com.

The Vivun Hero tool drives efficiencies for our SE teams by providing a single pane of glass view into ongoing customer engagements. It's incredibly easy for each SE to set up meaningful dashboards using the available filters to gain insights into their assigned opportunities. The calendar list view allows our SEs to seamlessly log Hero Activities, giving our leadership team insights into where time is being spent. Review collected by and hosted on G2.com.

The Vivun Hero tool does lack some flexibility and features when it comes to Team Member Requests, but I'm confident as we provide feedback to our support team at Vivun on these limitations, they will strongly consider adding more capabilities down the road. Review collected by and hosted on G2.com.

The drag-and-drop features, ability to save notes to each opportunity, and ability to log hours specific to each opp make it impossible to not stay organized Review collected by and hosted on G2.com.

I'd love the ability to use color, additional fonts, and add code snippets in the notes editor. Review collected by and hosted on G2.com.

Being able to link the request to the requesting company's ARR in SFDC Review collected by and hosted on G2.com.

nothing comes to mind as something to dislike. Review collected by and hosted on G2.com.

Vivun allows us to quantify product features and enhancements intuitively by summarizing the number of asks and their value. It's accessible as a part of the natural workflow (within Zendesk, JIRA, Salesforce, or Chrome app) making it easy for teams to log new gaps. Vivun consistently delivers new, advanced features about every month and I feel I have a partner in the Vivun team (always responsive and helps build solutions). Review collected by and hosted on G2.com.

Successful implementation of the tool requires consistent operational processes to do two things: categorize newly created gaps into formal product feature requests, and associate JIRA work to the product gap. Without either of these, the tool can be limited in its efficacy. The Vivun team has recently rolled out new features to make it easier to do both of these tasks, but they still require manual effort and become bottlenecks if ignored.

Note Vivun is not intended as a solution to capture product bugs, due to higher natural frequency of reporting. Logging bugs continues to live as a separate process for our CS teams.

Because this is a Salesforce app, it requires an active Salesforce license per user accessing the dashboards and analytics. Review collected by and hosted on G2.com.

It was SO EASY to implement Hero by Vivun into our production environment. We were under a serious time constraint, and the ease of use product and the hands-on post-sales team helped us reach our goals. Shout out to Jeff for being available to answer all our questions and guide us through the whole process. Review collected by and hosted on G2.com.

No more touchpoints with the Vivun team! They were great people, and I enjoyed working with them. Review collected by and hosted on G2.com.