207 Virtuous Reviews
Overall Review Sentiment for Virtuous
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Built in features necessary to a thriving nonprofit: Integrated payment processing, flexible giving/lead/pledge forms, automated acknowledgement/receipting, built in email marketing, robust data health tools, best in class workflow automation. Review collected by and hosted on G2.com.
Major Gifts tracking is more "ask" focused than constiuent focused. It works well for my team but may not be the desired format for every org. Review collected by and hosted on G2.com.
Virtuous is an amazing database system that is easy to use, user-friendly, forward-thinking, and the customer service is outstanding. Review collected by and hosted on G2.com.
There are still areas that can be improved, and Virtuous continues to listen to its customers and implement those improvements. Review collected by and hosted on G2.com.
Virtuous is built to help organizations be responsive. It is user-friendly, intuitive and most importantly it helps organizations reach donors at scale. The automations are amazing and help create really meaningful touchpoints with supporters and I love the scoring that's built in. I also love that the marketing and CRM are built together, so I can see all donors' activity with the organization all in one place. As someone who has used Raiser's Edge, Salesforce, Kindful and Salsa, Virtuous is the best fundraising platform/CRM I have evaluated or used. Review collected by and hosted on G2.com.
This is a hard question to answer because I really love Virtuous. The price point is higher than some other fundraising platforms, but you get what you pay for and since it truly grows with organizations and helps them grow, I think it's worth the investment up front. Review collected by and hosted on G2.com.
I like that it keeps a record of all the transactions ever made and information about the donors. Review collected by and hosted on G2.com.
You can't find things easily, the user interface is not user-friendly. I can't see my total funds ever received. Pages load very slowly. Review collected by and hosted on G2.com.
Virtuous offers giving pages that will meet the needs of receiving donations. We run a platform for sending coffee for donations given, and respectfully, they are not a fulfillment style of system. After spending a month learning how to operate the basics of Virtuous, it has a nice feel to it. They are constantly updating things to improve user experience. With unlimited users to their system and unlimited queries for assistance through their email channel, that is a big plus for us. Review collected by and hosted on G2.com.
They offer an academy of videos to help you learn how to use the program which is nice, it takes about a week to complete those to know how to use them. They do offer an account rep to help escalate issues and their staff is extremely nice. However, their response time on support issues can be 1 -5 business days, depending on their workload. They do not offer a phone support service option yet, but I know they are working towards making that a reality. Their automation platform for sending automated emails lacks assistance and ease of use. I would enjoy more of a plug-and-play feature. Their platform offers a generous amount of email usage per month, and their email-building platform for plug-and-play is in process for upgrades. With time, I expect they will be a great program. Review collected by and hosted on G2.com.
I love the integration ability. Our non-profit can sync our email system, donor wealth screening software, and a whole source of other things. Overall, it's really user-friendly and a lot easier to find what you're looking for compared to other outdated software like The Raiser's Edge. Review collected by and hosted on G2.com.
While the initial training was helpful, the more hands-on training was redundant and unhelpful in determining how to use Virtuous specifically for our organization's needs. Additionally, any further specific training costs more, which seems to boarder-line nickel and dime customers. Further, it would be nice if you could make specific global actions, like updating donor wealth data for people in our database, rather than manually entering each contact individually and updating the data. Review collected by and hosted on G2.com.
Virtuous has integrated smoothly with our website and has become more than just a CRM to manage donor relationships. I love that the functionality extends beyond that! Review collected by and hosted on G2.com.
We joined Virtuous early, it seems, and there have been many updates since. That's both a blessing and a curse as our organization has benefited from the updates, but we've had to adjust our practices more than once. Review collected by and hosted on G2.com.
We work with over 150 nonprofits and manage multiple CRMs. Virtuous provides the easiest and cleanest donation entry process we have. We also provide consulting to clients in business process implementation and Virtuous automations are vital to ensuring all functions are working efficiently and effectively. Review collected by and hosted on G2.com.
As with any new system, it takes time to get up to speed and understand the various functions. Thankfully the user interface is intuitive and easy to grasp. Review collected by and hosted on G2.com.
Virtuous has been a beneficial asset to our nonprofit. The database is easy to use, and it's pretty simple to navigate. The Virtuous Team is always available to help, and the new features rolling out have been helpful for the team. We are an international NGO and had some specific requests through the onboarding process, and they were able to accommodate every single one. Review collected by and hosted on G2.com.
There is a learning curve and while the video tutorials have been helpful, there's a lot we want to utilize and continue to take it step by step Review collected by and hosted on G2.com.
The system is built out which makes it easy to implement, yet it's easy to customize data fields to make it our own. Review collected by and hosted on G2.com.
Utilizing Virtuous's marketing tools allows for personalization, but the customization around making it look exactly like I want isn't yet integrated into the system.. Virtuous is quick though with updates, and so I expect I shouldn't have to use my workarounds all the much longer. Review collected by and hosted on G2.com.
