207 Virtuous Reviews
Overall Review Sentiment for Virtuous
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The amount of detail and functionality it has and is ability to integrate with other vendors. Review collected by and hosted on G2.com.
Not the easiest to use. I am on of the only user's with out ministry that can pull the reports people want. Review collected by and hosted on G2.com.
Using Virtuous and other complementary systems is absolutely amazing! Unlike many CRM's that limit you to their own donation form or email tool, Virtuous gives you the freedom to choose. Yes, they offer those products too, but what sets them apart is their confidence in their core product - the CRM element. With Virtuous, you can easily import data from other systems through the API, allowing you to build your software stack exactly the way you want it. No more being forced into using "their" tools - Virtuous empowers you to personalize your experience and optimize your workflow. It's a game-changer! Review collected by and hosted on G2.com.
The reporting element is not as intutive as I would like out of the box, but I have figured out how to make it work for our needs in time. Support has always been a great help if I get stuck. Review collected by and hosted on G2.com.
That so many functions come ready to use. The tech support is quick to respond. Plus it is very user friendly. Review collected by and hosted on G2.com.
It's quite an investment, so you really need to be prepared to make it worth it. Review collected by and hosted on G2.com.
I really enjoy having all of our donor infromation and marketing platforms all in one software. Review collected by and hosted on G2.com.
The data reporting for marketing is lacking and could really be improved. Review collected by and hosted on G2.com.
It's very user friendly and has the ability to make your work a lot easier. Review collected by and hosted on G2.com.
It does not allow you to download totals for a specified time frame. It makes your work harder since you have to do pivot tables in excel. Review collected by and hosted on G2.com.
Virtuous has applied as much thought to the admin UI/UX as they have to the rich data their platform makes available. Even though the platform is a complete paradigm shift from our previous CRM, user onboarding has been reasonably smooth. This has allowed our business process teams to focus on new possibilities rather than new protocols to support old processes. Review collected by and hosted on G2.com.
Our primary downside of migration had more to do with getting valuable, accurate information out of our old system to bring into the Virtuous environment. We had so many non-standard solutions to work around prior-platform deficiencies that translation into the more thoughtful and best-practice-inspired model of Virtuous was sometimes challenging. Review collected by and hosted on G2.com.
Virtuous has built a powerful and intuitive tool that allows our team to integrate lead pipelines, email marketing campaigns, and moves management systems for major donors. Their customer support and new features road map are truly responsive to us. The automation features are a dream and help us care well for our donors. We use the software across teams to support our member network, magazine subscribers, and donors. Review collected by and hosted on G2.com.
Every so often we experience slow loading times. I am excited to see them improve their direct mail partnership capabilities, as well. We are probably only two Virtuous product updates away from our VP of Communications moving all our email marketing from Mailchimp to Virtuous. Review collected by and hosted on G2.com.
As the administrator that handles the incoming donations, I like the ease of this system, the flexibility to make changes/adjustments and the accuracy of the automation with our credit card processor. Plus I appreciate the accurate automation. I was talking to someone who uses a different system and they are continually running into issues of rejected credit card payments on recurring donations so their balances are not accurate. I appreciate that Virutous rejects donations that are not valid. Seems obvious but I guess some systems do now have checks in place for recurring donations.
There are so many features that I'm still learning! Review collected by and hosted on G2.com.
One downside for us is the cost of Virtuous continues to increase. We are a small nonprofit and over the last year we have had an increase in donors (a good thing!) however every time we go over 1000 contacts, the fee increases another $1560. It would be nice if the Starter package allowed for more contacts. Review collected by and hosted on G2.com.
Virtuous is one of the more intuitive, user-friendly CRMs I have used in my fundraising career—while still providing robust data and analysis. This is the third donor database my current nonprofit has employed over the years—the first one I was able to choose personally—and after multiple years now using the platform, we're all still very satisfied. We appreciate having instant access to upgrades and new features, and I can't begin to say how wonderful our experience with the PEOPLE of Virtuous has been. Our sales associate, data migration team, customer success specialist, and the help desk folks have provided fast, efficient, thorough, knowledgeable, proactive assistance at every step. Review collected by and hosted on G2.com.
This is largely an out-of-the-box solution that does not require significant up-front investment of time and manpower (two things nonprofits notoriously lack) in order to build from scratch. That may not be the right choice for someone who needs or desires more customization, but it was for us. There are still plenty of built-in / best practice features that can be tailored to our unique needs. Review collected by and hosted on G2.com.
Easy to navigate and lots of ways to reach out to our donor base Review collected by and hosted on G2.com.
A little more difficult to pull reports on large numbers of donors that include details on each individual donor Review collected by and hosted on G2.com.
