Versapay Reviews & Product Details

VersaPay integreates seamlessly into Netsuite in a way that works perfect for our existing workflow. Having the ability to take customer payments right in Netsuite as well as give clients the option to pay through the link on an invoice reduces the amount of time it has taken to get customer payments after an invoice is generated. We use VersaPay every day, and it's become essential to accepting credit cards in various forms from our clients. Review collected by and hosted on G2.com.

Sometimes we have clients pay for multiple invoices at once with one credit card, but the invoices are in different accounts on Netsuite. I would prefer if there were a way to use that credit card for these two invoices on Netsuite, instead of needing to use the Versapay Gateway. Review collected by and hosted on G2.com.

Integrates well with Netsuite. We've been able to use it daily with many customers to consolidate our AR activity. Unlike other payment processors, it's easy to get someone to answer a support ticket and we feel like a valued customer, not just another number. Review collected by and hosted on G2.com.

Initial implementation was more difficult than we expected and we ran into a number of hurdles getting users with the correct access, finding the customer support less than totally accomodating. The initial outreach to customers to move them to this platform was not as streamlined as it could be and represents an area for growth for the company. Review collected by and hosted on G2.com.

We use Versapay to automate our invoicing process with a paylink button that they added to our invoices to get paid faster. This is very helpful to get instant payments from our customers. Review collected by and hosted on G2.com.

We had occasional broken links on the payment button so we had to contact Versapay to fix the link. They were quick to responsd which we appreciated. But the last time they fixed the link, it changed our template and we can no longer edit it in "what you see is what you get" mode or the link will break anytime we make a change in this mode...so when we customize our invoice template, it has to be in html mode which is challenging. Review collected by and hosted on G2.com.

We always faced challenges with customers saying they never received our invoice by email. With VersaPays transparent system we can see when our customers have opened and viewed their invoice so “the lost in cyberspace” to delay payment can never be used again!! Review collected by and hosted on G2.com.

Unfortunalty I cannot see any downside to using Versapay. I would be making something up if I had to complete this section. Versapay says what it does and does what it says.... it's that simple! Review collected by and hosted on G2.com.

Our team loves how Versapay has streamlined our AR management, all through one easy-to-use and easy-to-learn platform. We are able to easily manage payment application, send customer statements, and collect credit card and ACH payment. Our customers love the ability to see their acocunts in real time, and this increased visibility has significantly improved our DSO and days to pay. We've also found the additional reporting and visibility extremely helpful during our annual audit, as records and reports are a breeze to retieve. Versapay has certainly improved our team efficiency. Review collected by and hosted on G2.com.

Other than small UI changes (ability to filter to exclude rather than include, and some visual changes), we are satisfied with the Versapay product. Down the line additional reporting features would be great, but we are able to accomplish what we need with the stock options. Review collected by and hosted on G2.com.

Customer transperancy. Automated Dunning letters. Review collected by and hosted on G2.com.

Numerous portals to do reconcilation vs on portal to reconile transactions. Lack of timely customer service support. No client relations manager assigned to our account. Cash app and C-AR Versapay teams do not seem to know what the other dept is doing. Implementation was challenging for C-AR with notices being released to customers in error by Versapy. System does not always communicate w/NetSuite in all scenarios. Review collected by and hosted on G2.com.

Versapay was easy to set up and connect to NetSuite. We were also able to quickly set up a payment link on invoices and statements so customers can pay directly through the link. Our Implemenation person was great and easy to work with. This has been an easy system that we can set up and let run without too much additional effort or support needed. Review collected by and hosted on G2.com.

Their support after launch can be a little slow. Review collected by and hosted on G2.com.

The portal is great and allows payments to be made online. Review collected by and hosted on G2.com.

Versapay’s implementation has been a nightmare. Their team doesn’t seem to know how to deploy their product properly. Expect a year of bugs with no fixes. When you report issues, it takes 2-3 months to get any kind of resolution. Customer service is basically non-existent; they just pass tickets around with no one taking responsibility. We’ve spent manny hours trying to make Versapay work, and honestly, it would have been better to pay higher fees elsewhere than deal with the headaches and staff time needed to keep it running. You could probably process payments manually faster than trying to get Versapay to work. The lack of ownership and accountability from their team is frustrating. Review collected by and hosted on G2.com.

They are very responsive and help out and continue to work until they resolve any issues or concerns Review collected by and hosted on G2.com.

I have not had a negative experience to date with the support. The system itself has some issues Review collected by and hosted on G2.com.

Convenient, time saving and lower cost Merchant Services Provider that integrates seamlessy with our Netsuite ERP. Review collected by and hosted on G2.com.

Occassional technical difficulties causing a delay in payments. Review collected by and hosted on G2.com.