Gaviti Reviews & Product Details

Hi Erin - Thank you for leaving a nice review. We take the user experience of our product very seriously, so the system issues you brought up are being reported to our tech support team and they will look into it. Thank you again for taking the time to leave a review. And if you need anything, please feel free to reach out to your dedicated CSM.

Hi Alicia,

We’re thrilled to hear you’re enjoying one of Gaviti’s key benefits—having all A/R information easily accessible in one place!

Regarding invoice notes, please note that they are visible both at the customer level and for Gaviti users. To ensure the notes appear as intended, they need to be set to “view.” If you’re unsure how to do this, your company’s dedicated Customer Success Manager will be happy to guide you through the process.

Thank you so much for taking the time to leave a review.

Hello,

We are glad you find Gaviti user friendly and that it is helping you address real business needs. However it seems that there are some gaps and concerns which we want to address here.

To improve monthly forecasting you can click on each column in the relevant graph and see all of the relevant data filters.

When it comes to calculating DSO, please be aware that Gaviti provides both BPDSO (Best Possible DSO) and DSO (Days Sales Outstanding) to help businesses track receivables efficiency. Our DSO calculation follows industry-standard formulas, factoring in outstanding invoices and total sales over a given period based on the data that the customer provides to Gaviti.

We take pride in providing our customers with flexibility and options and we have the ability to send link or PDF copies of invoices to customers built in.

We understand where it is frustrating when invoice names don’t match the invoice number, after all that is why we have invoice numbers, to avoid confusion. This is the default in Gaviti however some of our customers have other naming conventions that they use instead which we help them set up.

If you are not sure about any of the above explanations, please reach out to your dedicated Customer Success Manager. Noa will be happy to hear from you!

We are happy that your overall experience with Gaviti has been positive. Thank you for taking the time to leave a review.

Hi - We are so glad that you find Gaviti user friendly and that we are adding so much value. I just wanted to let you know that you can set up the customer reports that you described via our workflows. If you are not sure how to do this, please reach out to your company’s dedicated Customer Success Manager and they can assist you.

Thank you for taking the time to leave a review.

Hi Andrew,

Thank you for your feedback! We’re thrilled to hear that Gaviti is helping your organization stay on top of your A/R and providing so much value.

Regarding your challenge with assignment and organization based on invoice information, I have great news—this functionality is built right into Gaviti through custom fields! Our platform is designed to be fully customizable, enabling you to organize your system and processes in the way that works best for your team.

If you’d like assistance setting this up, your dedicated Customer Success Manager is here to help. Don’t hesitate to reach out—we’re eager to ensure you’re getting the most out of Gaviti.

Thank you for taking the time to write a review!

Hello Adeajai! Thank you for taking the time to write a review. I have some good news for you. - We recently added the ability to send multiple PDF invoices via automated workflows. You can check it out yourself or contact your customer success manager who will be happy to assist you.

We are glad that Gaviti has helped your company get more efficient with the accounts receivable business function and has helped you prioritize tasks better. We can tell that you are a power user. :)

About the workflows, we provide the default workflow to help our customers get started, but you can create as many workflows as you like and customize them for your needs. In fact we encourage this. If you have any questions about workflows, please feel free to reach out to your dedicated customer success manager.

Thank you for taking the time to write a review.

Hi Candice - We are so glad that Gaviti is saving you time and adding value. Communication is key and we pride ourselves on enhancing it. I just wanted to let you know that our system can easily display all credits and debts on an account. Here is a link to a video that shows how to see this/set this up: https://help.gaviti.com/en/articles/8291174-introduction-to-gaviti

Thank you for taking the time to write a review.

We’re thrilled to hear that Gaviti has improved visibility for both you and your customers, making account management more seamless.

We understand that payment processing times can sometimes take longer than expected. There are many factors that can impact the speed of payments, whether on the customer’s side or within other parts of the process. We’d love to explore potential solutions with you—please reach out to your dedicated Customer Success Manager, and we can discuss alternative approaches that might help streamline the process.

We appreciate your insights and your continued trust in Gaviti!

Thank you for taking the time to leave a review.

We're happy to hear that Gaviti has made retrieving invoices easier and more efficient for you. We understand that the initial setup and login experience is important, and while occasional challenges can arise, we’re continuously working to improve and streamline the process. If you ever have any further feedback or need assistance, your dedicated Customer Success Manager is always here to help.

Thank you for taking the time to leave a review.