Verint Appointment and Queuing Software Reviews & Product Details

Easy to integrate, quick to market, flexible with new features and nuances that we required as a business - and with great support all the way through. Review collected by and hosted on G2.com.

I didn't find anything about Qudini that I disliked, I think it took me a little while to become accustomed to all of the new dashboard/interface, but I think this is the same for any new system you start using and quickly picked it up. Review collected by and hosted on G2.com.

Loved how easy it was to set up and integrate the software into our existing website. Customers have complimented us on how nice and clean the functionality is on our existing site. Review collected by and hosted on G2.com.

It ended up being more expensive than we expected. We had some trouble talking to a sales rep when we first inquired about Qudini's product. The pricing structure was confusing. Review collected by and hosted on G2.com.

The flexibility of the options available, the customer-friendly appearance, and the way Qudini enhances our website's professionalism. Review collected by and hosted on G2.com.

Sometimes the "computer says no", but we usually find a way around it, or they develop something that can fix it! Review collected by and hosted on G2.com.

We have used the Qudini software for appointment booking for a number of years in our Brown Thomas and Arnotts department stores; primarily for our Beauty Halls which drove our appointment booking numbers by up to 50% in some brands.

Over the past year, we have scaled at pace with the support of the Qudini team to personal shopping appointments, virtual appointments in every area of our business, virtual queuing when stores reopened, drive-through Click & Collect, remote Click & Collect among other initiatives.

Our work with Qudini has allowed us to provide our customers with COVID-friendly ways of continuing to shop with us both while stores were open and closed.

The iPad app is simple and easy to use and once trained, our team members have had no issues as the bookings are highly configurable to suit the needs of the service.

The team at Qudini are super responsive and are a pleasure to work with at all times. As a direct result of the amazing work we have done with Qudini, our sister company Selfridge's in the UK, has also on-boarded them. Review collected by and hosted on G2.com.

I look forward to scaling our offering with them in the coming months to include paid-for features and events which is in their immediate roadmap. Review collected by and hosted on G2.com.

Managing queue and customer's expectations Review collected by and hosted on G2.com.

The fact that it's unpredictable as sometimes it doesn't register the entry and gives data which you disagree with. I'm sure there should be some technical details behind that, but we in the store are unaware of that Review collected by and hosted on G2.com.

Reliable, easy to use, tons of reporting options Review collected by and hosted on G2.com.

App can lag with multiple users or under high volume Review collected by and hosted on G2.com.

easy to use, great team and fast support Review collected by and hosted on G2.com.

staff needs to be disciplined to manually update the queue Review collected by and hosted on G2.com.

Simple to use and great dashboard function Review collected by and hosted on G2.com.

Some of the imagery has been limiting and the embed feature doesn't always look 100% Review collected by and hosted on G2.com.

It helps in social distancing and contactless pickup Review collected by and hosted on G2.com.

Should also have an app On android and ios Review collected by and hosted on G2.com.