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14 Velocify Dial-IQ Reviews
Dial-IQ is AWESOME for calling through outbound lists of prospects. It's also easy to design callflows, including IVRs, in Dial-IQ. My agents like working with it. Review collected by and hosted on G2.com.
Dial-IQ reporting doesn't let me get the data I need for inbound call analytics, nor does it let me search and filter call data by information stored elsewhere in the lead record. Review collected by and hosted on G2.com.
Intuitive. It is so easy to find notes and add notes to your leads. Review collected by and hosted on G2.com.
I have been using Velocify for just over four months. I have yet to have any problems, other than a short period where we lost the ability to dial for a couple of hours. The Velocify team was able to resolve those issues, and we have not had any other service outages since then. Review collected by and hosted on G2.com.
Old-school straight-to-the-point features that get the job done. Decent compatibility with other IT systems that allows for an integrated experience when using different applications Review collected by and hosted on G2.com.
A lot of bugs. System goes down very frequently. Won't even let you log in at times. Logs you out when it glitches a lot. Common latency issues that really dampen experience Review collected by and hosted on G2.com.
Velocify gives you the ability to streamline distributions and contact strategy to most effectively communicate with prospects. It can be ties with SMS and Email Drip campaigns as well. Review collected by and hosted on G2.com.
Velocify Blade could be bigger and provide a little more insight to the end user, you can enlarge the screen but if you have to edit the lead you have to leave the dialer and than come back in. Very small setback Review collected by and hosted on G2.com.
This is the system that allows me to do my job. it has improved search functions that make it easy to locate files when someone dials in. And when receiving a call from a number that has a file associated with it already, the file is linked directly to the inbound call which is super handy. You can also dial out and leave actions without needing to fully open he file, which makes it simple to dial out and leave voicemails. Review collected by and hosted on G2.com.
there is a tendency to run into latency issues where velocify runs very slowly opening files and dialing out Review collected by and hosted on G2.com.
The local presence and the fact it integrates with the pulse product Review collected by and hosted on G2.com.
No region based call record blocking. This makes it so we cant record calls and makes it difficult for us to pull calls and coach reps. Review collected by and hosted on G2.com.
High call volume center solution that is scalable and extends to business needs as the organization grows Review collected by and hosted on G2.com.
Customization of business rules training need and support personnel Review collected by and hosted on G2.com.
Very easy to configure complex call routing and call queue rules. Ability to handle high call volume Review collected by and hosted on G2.com.
Scripting within product can be cumbersome. Support for customization is limited Review collected by and hosted on G2.com.
I like how everything is included in this program. If I want to manage a client, it is very easy for all their information to be included under one page. It is convenient as well that they can be "assigned" to their own advisor/manager/whatever industry you're in. Review collected by and hosted on G2.com.
This program does get confusing sometimes, especially when you first start using it. Even after using it for a while, there's just so many features that it can be overwhelming. Review collected by and hosted on G2.com.
