We've been able to create a single point of entry for all feedback requests across our departments. This has enabled us to get out of huge spreadsheets and provides us tools to keep clients in the loop as we make decisions for the product. Review collected by and hosted on G2.com.
Our use case of UserVoice isn't quite typical, most of our clients are in the enterprise space and have quite a few ideas for things they want to see in our product. We've gotten feedback that when clients and individuals get upwards of 100 ideas it becomes difficult to manage and understand. That said, as we're helping clients and individuals understand that this is more of a mechanism for providing feedback, and less a request list of features that we are going to build, there's less that they need to actually manage.
While UserVoice does integrate with Jira, I also don't love that there's no automated Jira-to-UserVoice status trigger updates, where we can update something in UserVoice automatically based on a status in Jira. This has required some manual intervention to ensure our UserVoice items that we do choose to move into develop transition into the appropriate statuses as we move items to In Progress and Done. Review collected by and hosted on G2.com.
Video Reviews
A great platform for users to connect with the product feature teams and get answers to queries.
241 out of 242 Total Reviews for UserVoice
Overall Review Sentiment for UserVoice
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The UserVoice platform was easy for us to implement, and we integrated it into our partner community to solicit feedback from our dealer partners on their usage of the suite of interconnected digital tools that my team builds and supports for them.
It's also easy for our digital support product team to manage that feedback, demonstrating our responsiveness to their feedback and implementing enhancements that are driven by the highest votes on customer-generated ideas. Review collected by and hosted on G2.com.
We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can generate our own insights from the data using our own BI tools. Review collected by and hosted on G2.com.
UserVoice makes it easy to collect and organize requests from our users. My favorite feature is that CSMs can submit feedback on behalf of a user, so we always have a way to quantify a feature request with the accounts and users that want it. It's then incredibly easy to contact those users when we're working on that feature or need additional information in the process Review collected by and hosted on G2.com.
So far, nothing - we've had it for quite a while, and I haven't found anything I dislike. I wish I were using some of the features more, but that's entirely on me; they provided the enablement. Review collected by and hosted on G2.com.
UserVoice provides an intuitive platform for collecting, organizing, and prioritizing customer feedback. The interface is user-friendly, making it easy for both customers and our internal teams to submit and track ideas. I especially appreciate the reporting tools, which give clear insights into customer needs and help us make informed product decisions. The ability to close the feedback loop by showing users the progress of their ideas has significantly increased user engagement and satisfaction. Review collected by and hosted on G2.com.
While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for reporting could be more robust to tailor reports more precisely to our needs. Lastly, the pricing might be a bit high for smaller organizations, but the value provided makes it worthwhile. Review collected by and hosted on G2.com.
UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it simple to collect feedback and focus on what matters most. The real-time updates and ability to respond to users make it feel like you’re really listening. If you’re serious about building products with user input, it’s definitely worth a try. Review collected by and hosted on G2.com.
The UI looks a bit dated, but the value is still there. Review collected by and hosted on G2.com.
I appreciate its user-friendly interface and how seamlessly ideas flow through the platform. Additionally, I find the features for sharing ideas with internal stakeholders particularly useful, as they allow sharing links with or without requiring a login. Review collected by and hosted on G2.com.
I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks integration with roadmap or development tools (or at least, I’m not aware if this feature is currently available in UserVoice). Review collected by and hosted on G2.com.
Uservoice is intuitive and easy to navigate, even for those with limited technical experience. Appreciate the wide range of features offered including feedback collection, idea management, community building and reporting. Praise to the customer support for supportiveness and helpfulness. It's easy to integrate and easy to implement. Review collected by and hosted on G2.com.
though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues better and help resolve for the future. Review collected by and hosted on G2.com.
As a CSM I enjoy how the UserVoice chrome extension allows me to submit customer product feedback directly within my workflow. Review collected by and hosted on G2.com.
While the feedback entry workflow is straight forward and seamless, I can't speak to the admin work of sorting feedback submissions on the backend. Review collected by and hosted on G2.com.
Being able to view (and connect with) users who have left feedback. Review collected by and hosted on G2.com.
It can be a little difficult to navigate at times, especially if the product portfolio of a company is large. Review collected by and hosted on G2.com.
